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33810X Practice Questions

Question # 1

A Contact Center manager wants a fast First Call Resolution, and has requested a Skype for Business client software on Avaya Agent Desktop. Which statement describes what the Avaya support department needs be prepared to tell the manager?

A.

Different Presence client software are supported on Avaya Agent Desktop.

B.

Agent Desktop does not support co-resident Skype for Business client software.

C.

Microsoft Lync Server are not supported.

D.

Microsoft Skype Server are not supported.



A.

Different Presence client software are supported on Avaya Agent Desktop.



Question # 2

Refer to the exhibit.

A Contact Center administrator uses different tools and applications In the Contact Center environment. Which application is shown In the exhibit?

A.

Avaya Agent Desktop

B.

Avaya one-X® Agent Desktop

C.

Agent Map

D.

Avaya Contact Center Orchestration Designer



D.

Avaya Contact Center Orchestration Designer



Question # 3

A Contact Center manager wants a first contact resolution with Avaya Agent Desktop Based on Avaya Breeze®, which solution would Avaya offer with AACC?

A.

Engagement Assistant

B.

Presence Service

C.

Microsoft Lync

D.

Avaya Multimedia Messaging



B.

Presence Service



Question # 4

AACC interoperates with which two different Avaya applications? (Choose two.)

A.

Avaya Work Force Optimization Select

B.

Interaction Center

C.

Proactive Outreach Manager

D.

Call Back Automated



C.

Proactive Outreach Manager


D.

Call Back Automated



Question # 5

Media Servers are needed in a SIP-enabled AACC
Which deployment allows the co-resident installation of Voice and Multimedia Contact Center with Media Server?

A.

Physical Mid-Range Server
P

B.

hysical Entry-Level Server

C.

VMware Mid-Range Server

D.

VMware High-End Server



A.

Physical Mid-Range Server
P



Question # 6

A Contact Center manager knows that a modern agent Interface which can deliver all of the relevant customer information, creates a better customer experience.
Which two agent interfaces are supported with AACC Release 7.1? (Choose two)

A.

Avaya IX™ Workplace

B.

Avaya Agent Desktop a

C.

Avaya IX™ Workspaces

D.

Avaya one-X® Agent Desktop



B.

Avaya Agent Desktop a


C.

Avaya IX™ Workspaces



Question # 7

An administrator wants different real-time reporting displays which support the daily work of supervisors. Which two displays are available with AACC? (Choose two.)

A.

Call by Call Display

B.

Bill Board collection

C.

Supervisor Chart

D.

Agent Maps



C.

Supervisor Chart


D.

Agent Maps



Question # 8

An IT manager wants a Callback offer leveraging AACC scripting and Web services, as well as the outbound capability of AACC. What Is this solution called?

A.

Call Completion No Reply (CCNR)

B.

Call Back Assist (CBA)

C.

Call Back Request (CBR)

D.

Call Completion Busy Subscriber (CCBS)



C.

Call Back Request (CBR)



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Avaya 33810X Exam Dumps

Exam Name: Avaya Aura Contact Center Solution Design
Certification Name: ACDS-3381

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  • Total Questions: 48
  • Last Updation Date: 22-Nov-2024

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