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33810X Practice Questions

Question # 1

The CEO of a service company wants context rich information that Is Important for better customer experience. Which development platform allows customers to add new capabilities to their solution?

A.

Avaya Breeze™

B.

Avaya Experience Portal Platform

C.

Avaya Performance Applications Platform

D.

Avaya Applications Platform



B.

Avaya Experience Portal Platform



Question # 2

A design specialist prepares for a customer meeting, and knows that data on the customer, their Industry, and the possible competition, will need to be collected. Which additional information is also needed?

A.

The salaries of the executives In the meeting

B.

The design diagram for discussion with customer

C.

The Avaya solutions and services Avaya could offer

D.

The model numbers of the existing contact center equipment



D.

The model numbers of the existing contact center equipment



Question # 3

An Avaya representative knows the sales cycle, and uses It regularly to get a good understanding problems and quantify the costs. Which statement describes the Qualification step?

A.

An Avaya representative knows the sales cycle, and uses It regularly to get a good 

B.

understanding problems

C.

and quantify the costs.

D.

Which statement describes the Qualification step?



D.

Which statement describes the Qualification step?



Question # 4

A finance director wants a solution that both answers Inbound calls during peak call times to avoid poor customer experience, and minimizes costs for additional agents. Which solution meets these customer requirements?

A.

Avaya IX ™ Workplace

B.

Avaya Callback Assist

C.

Avaya IX ™M Workspaces

D.

Avaya Agent Desktop



C.

Avaya IX ™M Workspaces



Question # 5

Which Avaya Call Recorder provides Active Parallel Redundancy as option?

A.

Avaya Enhanced Contact Recording

B.

Avaya Contact Recording

C.

Avaya Contact Recording Advanced

D.

Avaya Basic Contact Recording



C.

Avaya Contact Recording Advanced



Question # 6

Avaya One Source has orderable quotes for the Greenfield customer and existing customer.
How can a quote from Avaya One Source -Order center be placed as an order?

A.

By using Sales Force Updates

B.

By using Create Proposal SSR

C.

By using Create Order

D.

By using Create Upload Order SSR



A.

By using Sales Force Updates



Question # 7

A Contact Center manager knows that a modern agent Interface which can deliver all of the relevant customer information, creates a better customer experience.
Which two agent interfaces are supported with AACC Release 7.1? (Choose two)

A.

Avaya IX™ Workplace

B.

Avaya Agent Desktop a

C.

Avaya IX™ Workspaces

D.

Avaya one-X® Agent Desktop



B.

Avaya Agent Desktop a


C.

Avaya IX™ Workspaces



Question # 8

During the discovery conversation with South Travel Stores, they said they want to leave a chat message for the experts if they are not available. Which component would the sales person offer South Travel Stores?

A.

Co-browse Snap-In

B.

Multimedia Messaging

C.

Messaging (AAM)

D.

Context Store Snap-In



D.

Context Store Snap-In



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Avaya 33810X Exam Dumps

Exam Name: Avaya Aura Contact Center Solution Design
Certification Name: ACDS-3381

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  • Total Questions: 48
  • Last Updation Date: 28-Mar-2025

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