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33810X Practice Questions

Question # 1

An IT manager wants Avaya Breeze ™ to use Snap-In to integrate new capabilities into processes. Which Avaya Breeze ™ snap-in is offered to provide a core capability for defining, administering, and executing the end-user customer journey?


A.

Context Store

B.

Co-Browsing

C.

Engagement Designer

D.

Work Assignment



A.

Context Store



Question # 2

A Contact Center manager wants a thin-client desktop with a powerful widget-driven approach.
Which three deployments are allowed for Avaya IX ™Workspaces? (Choose three.)

A.

One-X Agent

B.

Multimedia Contact Server only

C.

Voice and Multimedia Contact Server without Avaya Media Server

D.

Voice and Multimedia Contact Server with Avaya Media Server

E.

Voice Contact Server only



C.

Voice and Multimedia Contact Server without Avaya Media Server


D.

Voice and Multimedia Contact Server with Avaya Media Server


E.

Voice Contact Server only



Question # 3

Licenses are needed to allow service for a SIP enabled Contact Center. In which two locations can the license information located? (Choose two.)

A.

Standby License Manager

B.

Local WebLM license file

C.

Remote WebLM server

D.

Remote license file



A.

Standby License Manager


B.

Local WebLM license file



Question # 4

The SIP-enabled AACC Communication Control Toolkit integrates the agents and supervisors within the SIP environment to offer features. Which application programming interface type is used to publish the CCT functions?

A.

Microsoft .NET

B.

Open Database Connectivity (ODBC)

C.

Open Computing Language (OpenGL)

D.

Simple Direct Media Layer



B.

Open Database Connectivity (ODBC)



Question # 5

A support manager experienced that each Voice Contact runs through an application designed with the Which service controls the pathway through the application?

A.

Task Flow Executor (TFE)

B.

Telephony Services Manager (TSM)

C.

SIP Gateway Manager (SGM)

D.

Telephony Services Manager (TSM)



D.

Telephony Services Manager (TSM)



Question # 6

An administrator wants different real-time reporting displays which support the daily work of supervisors. Which two displays are available with AACC? (Choose two.)

A.

Call by Call Display

B.

Bill Board collection

C.

Supervisor Chart

D.

Agent Maps



C.

Supervisor Chart


D.

Agent Maps



Question # 7

During the discovery conversation with South Travel Stores, they said they want to leave a chat message for the experts if they are not available. Which component would the sales person offer South Travel Stores?

A.

Co-browse Snap-In

B.

Multimedia Messaging

C.

Messaging (AAM)

D.

Context Store Snap-In



D.

Context Store Snap-In



Question # 8

Avaya One Source has orderable quotes for the Greenfield customer and existing customer.
How can a quote from Avaya One Source -Order center be placed as an order?

A.

By using Sales Force Updates

B.

By using Create Proposal SSR

C.

By using Create Order

D.

By using Create Upload Order SSR



A.

By using Sales Force Updates



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Avaya 33810X Exam Dumps

Exam Name: Avaya Aura Contact Center Solution Design
Certification Name: ACDS-3381

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  • Total Questions: 48
  • Last Updation Date: 17-Feb-2025

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