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7492X Practice Questions

Question # 1

Which of the following provides centralized control and visibility at every level of the deployment of Avaya Aura® Call Center Elite Multichannel in a virtual environment?
A. Vmware
B. vCenter
C. Elite Multichannel
D. vSphere

B.
vCenter

Question # 2

Question #:23 In a multi-site Best Services Routing (BSK) configuration, what is the purpose of the Status Poll vector?
A. The vector isactivated when the given remoteserver is the best available.
B. The vector contacts the specified remote servers, and collects information from that remote server.
C. The vector compares skills at its location and replies to the origin server with information on the best of these skills and estimated wait times (EWT).
D. The vector queues the call to the resource that is likely to provide the best service.

C.
The vector compares skills at its location and replies to the origin server with information on the best of these skills and estimated wait times (EWT).

Question # 3

To enable a Best Services Routing (BSR) lie strategy, when the Alternate Selection on BSR Tiesdetermines howBSR chooses which agent. Skill,or location to select, which two administration forms need to be administered? (Choose two.)
A. On the Feature Related System Parameters screen verity the BSR Tie Strategy field.
B. On the VDN form, verify BSR Tie Strategy field.
C. On the Hunt Group form verify BSR settings.
D. Verify Suppression Timer Is set correctly In the BSR application plan.

C.
On the Hunt Group form verify BSR settings.

D.
Verify Suppression Timer Is set correctly In the BSR application plan.

Question # 4

What are the three requirements for Best Services Routing (BSR) polling over IP without the B-channel signaling-group? (Choose three.)
A. Max number of CA TSC
B. Max number of NCA TSC
C. Trunk Group for NCA TSC
D. TSC Supplementary Service Protocol: b
E. Route pattern must have TSC = N

C.
Trunk Group for NCA TSC

D.
TSC Supplementary Service Protocol: b

E.
Route pattern must have TSC = N

Question # 5

You are asked to resolve an Issue with little information except that there are reports of calls being disconnected and calls in queue not receiving announcements. When you check the display events In the Communication Manager (CM) there are several events that need to be researched. Using the information in the Events Report, how do you determine which vector(s) to begin troubleshooting?
A. Use the Event Type column.
B. Use the Event Data 1.
C. Use the Event Data 2
D. Use the Event Description.

B.
Use the Event Data 1.

Question # 6

A customer using the TTrace tool wants the TTrace system to send an email when the system logs a particular type of alarm on the TTRace server. Which TTrace tool will accomplish this?
A. TTrace Config
B. TTrace Server
C. TTrace Console
D. TTrace Log2Zip

A.
TTrace Config

Question # 7

A call center has four agents: Agent 1 has experience with Sales and French. Agent 2 has experience with Sales and English. Agent 3 has experience with Support and English. Agent 4 has experience with Sales and is bilingual in English and French The first call comes in requiring sales assistance in English and a second call comes looking for Sales in French. Which agent is still available for calls when the call center is using Best Service Routing and the next call requires French?
A. Agent 1
B. Agent 2
C. Agent 3
D. Agent 4

D.
Agent 4

Question # 8

A company using Avaya Aura®Call Center Elite is experiencing problems configuring vectors. The vectorisnot routing callsto a particular queue.Vectors arerouting calls to otherconfigurationqueues correctly. As a part of a good Global Support Services (CSS) methodology, what should the company do next?
A. Reduce or eliminate thebusiness Impact of the vector by testing the vectors.
B. Identify components where the queue isconfigured. Including the switch, the communication manager, and the programming of the vector, and formulate a hypothesis for testing.
C. Take corrective action for the vector configuration, by reviewing the current situation and modifying It until the vector queues calls properly.
D. Determine the frequency and severity of the Issue where the vector does not route calls properly

A.
Reduce or eliminate thebusiness Impact of the vector by testing the vectors.

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Avaya 7492X Exam Dumps

Exam Name: Avaya Aura® Call Center Elite Support
Certification Name: ACSS-7492

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Total Questions: 83
Last Updation Date: 28-Mar-2025

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7492X Practice Questions

B.
vCenter

C.
The vector compares skills at its location and replies to the origin server with information on the best of these skills and estimated wait times (EWT).

C.
On the Hunt Group form verify BSR settings.

D.
Verify Suppression Timer Is set correctly In the BSR application plan.

C.
Trunk Group for NCA TSC

D.
TSC Supplementary Service Protocol: b

E.
Route pattern must have TSC = N

B.
Use the Event Data 1.

A.
TTrace Config

D.
Agent 4

A.
Reduce or eliminate thebusiness Impact of the vector by testing the vectors.

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7492X Practice Questions

B. vCenter

C. The vector compares skills at its location and replies to the origin server with information on the best of these skills and estimated wait times (EWT).

C. On the Hunt Group form verify BSR settings.D. Verify Suppression Timer Is set correctly In the BSR application plan.

C. Trunk Group for NCA TSCD. TSC Supplementary Service Protocol: bE. Route pattern must have TSC = N

B. Use the Event Data 1.

A. TTrace Config

D. Agent 4

A. Reduce or eliminate thebusiness Impact of the vector by testing the vectors.

Avaya 7492X Exam Dumps

PDF Price

Engine Price

PDF + Engine

Up-to-Date

Excellence

Success

Quality

$80

$100

$125

About Us

WE FEEL SATISFIED WHEN YOU GET SATISFIED!

7492X Dumps

What Our Customers Say

Jeff Brown

Mareena Frederick

Ralph Donald

Lilly Solomon

B.
vCenter

C.
The vector compares skills at its location and replies to the origin server with information on the best of these skills and estimated wait times (EWT).

C.
On the Hunt Group form verify BSR settings.

D.
Verify Suppression Timer Is set correctly In the BSR application plan.

C.
Trunk Group for NCA TSC

D.
TSC Supplementary Service Protocol: b

E.
Route pattern must have TSC = N

B.
Use the Event Data 1.

A.
TTrace Config

D.
Agent 4

A.
Reduce or eliminate thebusiness Impact of the vector by testing the vectors.