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820-605 Practice Questions

Question # 1

The customer wants to improve operational expenditure and reduce the C02 footprint of the organization. Which two business outcomes are critical to the company’s success? (Choose two.)

A.

sustainability

B.

credibility

C.

time to market

D.

business growth

E.

cost efficiency



A.

sustainability


E.

cost efficiency



Question # 2

The customer wants to increase their market share and protect brands reputation. Which two business outcomes are critical to the company’s success? (Choose two.)

A.

risk management

B.

credibilityA

C.

business growth

D.

cost efficiency

E.

sustainability



C.

business growth


E.

sustainability



Question # 3

Which two actions are in adoption campaign? (Choose two.)

A.

messaging to users on best practice approaches to their solution

B.

messaging to stakeholders on new product releases

C.

messaging to stakeholders on the new features of their solution

D.

survey sent to all end users

E.

renewal reminder to stakeholders



A.

messaging to users on best practice approaches to their solution


C.

messaging to stakeholders on the new features of their solution


Reference: https://support.totango.com/hc/en-us/articles/206811036-Putting-Customer-
Success-Campaigns- Into-Action


Question # 4

The customer wants to reduce their exposure to security events. Which business outcome is critical to the company’s success?

A.

risk management

B.

market growth

C.

sustainability

D.

cost efficiency



A.

risk management



Question # 5

In which stage does the Customer Success Manager initially validate stakeholders?

A.

onboarding

B.

deployment

C.

utilization

D.

purchase



A.

onboarding



Question # 6

Customer A has 120.000 employees and a meeting booking system that is 20 years old. It provides a personalized service that arranges all aspects of video conference meeting. This service includes 21 staff people globally. Customer A has invested in a video conferencing solution. Their desired outcome is to create a cost-savings, self-serve approach to achieve business innovation through face-to-face communications. Which two main barriers to adoption does the customer face? (Choose two.)

A.

technical barrier

B.

cultural barrier

C.

process barrier

D.

product barrier

E.

cost barrier



C.

process barrier


D.

product barrier



Question # 7

A large university has deployed a new IT solution designed to improve the overall student and staff experience. Which approach to measure success is the best?

A.

Twice yearly student and staff surveys with two QUESTION NO:s related to IT

B.

Measure the number of complaints raised by students

C.

Combination of tailored surveys and IT tools-based metrics

D.

Implement staff Super Users to provide feedback



B.

Measure the number of complaints raised by students



Question # 8

The customer wants to increase the utilization of their video conferencing system. Drag and drop the actions from the left into the correct sequence on the right.


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Cisco 820-605 Exam Dumps

Exam Name: Cisco Customer Success Manager (CSM)
Certification Name: Digital Transformation Specialist

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  • Total Questions: 124
  • Last Updation Date: 17-Feb-2025

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