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820-605 Practice Questions

Question # 1

Which item should the Customer Success Manager focus on to enable the adoption of a software solution?
A. KPI that will be improved by the new product solution
B. current existing products that are being displaced by the solution
C. current configuration guide of the product solution
D. product use case that will achieve the desired outcome

D.
product use case that will achieve the desired outcome

Reference: https://sixteenventures.com/improve-adoption

Question # 2

The customer wants to reduce their exposure to security events. Which business outcome is critical to the company’s success?
A. risk management
B. market growth
C. sustainability
D. cost efficiency

A.
risk management

Question # 3

A large university has deployed a new IT solution designed to improve the overall student and staff experience. Which approach to measure success is the best?
A. Twice yearly student and staff surveys with two QUESTION NO:s related to IT
B. Measure the number of complaints raised by students
C. Combination of tailored surveys and IT tools-based metrics
D. Implement staff Super Users to provide feedback

B.
Measure the number of complaints raised by students

Question # 4

Refer to the exhibit. Which initial action does a Customer Success Manager take?
A. Run analysis on all the license types used by the customer on all platforms
B. Share the report with the customer point of contact for license types B and D and determine causes
C. Provide trending information on license types B and D and share with all stakeholders
D. Inform the Sales Account Manager to position a new version of licenses types B and D with additional features

A.
Run analysis on all the license types used by the customer on all platforms

Question # 5

The customer wants to increase their market share and protect brands reputation. Which two business outcomes are critical to the company’s success? (Choose two.)
A. risk management
B. credibilityA
C. business growth
D. cost efficiency
E. sustainability

C.
business growth

E.
sustainability

Question # 6

Which method is directly associated with evaluating a customer outcome?
A. milestones
B. key performance indicators
C. metrics
D. benchmarks

D.
benchmarks

Question # 7

A customer has finalized all of their solution planning and will be deploying it over the next two weeks. As the customer Success Manager, what is the next logical step to focus on for the customer’s lifecycle journey?
A. Quarterly Success Review build and delivery
B. service introduction to confirm that they know how to submit service issues at the go live
C. initial user group identified and their use cases confirmed
D. customer’s stakeholders and their business outcomes
E. additional features that will align with the business outcomes

A.
Quarterly Success Review build and delivery

D.
customer’s stakeholders and their business outcomes

Question # 8

Which statement describes the difference between customer success and customer sales?
A. Customer sales is about selling solutions to meet business needs. Customer success is about getting customers to utilize those solutions to get the value they intended.
B. Customer sales is about getting customers to utilize their solutions to get the value they intended. Customer success is about making sure the customer deploys the solution within an effective timeline.
C. Customer sales is about getting customers to utilize their solutions to get the value they intended. Customer success is about expanding the customer’s portfolio.
D. Customer sales is about selling solutions to meet business needs. Customer success is about finding product opportunities for sales as the customer utilizes their current solution.

A.
Customer sales is about selling solutions to meet business needs. Customer success is about getting customers to utilize those solutions to get the value they intended.

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Cisco 820-605 Exam Dumps

Exam Name: Cisco Customer Success Manager (CSM)
Certification Name: Digital Transformation Specialist

Cisco 820-605 exam dumps are created by industry top professionals and after that its also verified by expert team. We are providing you updated Cisco Customer Success Manager (CSM) exam questions answers. We keep updating our Digital Transformation Specialist practice test according to real exam. So prepare from our latest questions answers and pass your exam.

Total Questions: 124
Last Updation Date: 16-Jan-2025

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820-605 Practice Questions

D.
product use case that will achieve the desired outcome

A.
risk management

B.
Measure the number of complaints raised by students

A.
Run analysis on all the license types used by the customer on all platforms

C.
business growth

E.
sustainability

D.
benchmarks

A.
Quarterly Success Review build and delivery

D.
customer’s stakeholders and their business outcomes

A.
Customer sales is about selling solutions to meet business needs. Customer success is about getting customers to utilize those solutions to get the value they intended.

Cisco 820-605 Exam Dumps

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820-605 Practice Questions

D. product use case that will achieve the desired outcome

A. risk management

B. Measure the number of complaints raised by students

A. Run analysis on all the license types used by the customer on all platforms

C. business growthE. sustainability

D. benchmarks

A. Quarterly Success Review build and deliveryD. customer’s stakeholders and their business outcomes

A. Customer sales is about selling solutions to meet business needs. Customer success is about getting customers to utilize those solutions to get the value they intended.

Cisco 820-605 Exam Dumps

PDF Price

Engine Price

PDF + Engine

Up-to-Date

Excellence

Success

Quality

$80

$100

$125

About Us

WE FEEL SATISFIED WHEN YOU GET SATISFIED!

820-605 Dumps

What Our Customers Say

Jeff Brown

Mareena Frederick

Ralph Donald

Lilly Solomon

D.
product use case that will achieve the desired outcome

A.
risk management

B.
Measure the number of complaints raised by students

A.
Run analysis on all the license types used by the customer on all platforms

C.
business growth

E.
sustainability

D.
benchmarks

A.
Quarterly Success Review build and delivery

D.
customer’s stakeholders and their business outcomes

A.
Customer sales is about selling solutions to meet business needs. Customer success is about getting customers to utilize those solutions to get the value they intended.