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820-605 Practice Questions

Question # 1

Which type of analytics has telemetry that shows the customer’s use of the software and defines what has happened to date?
A. descriptive
B. diagnostic
C. prescriptive
D. predictive

B.
diagnostic

Question # 2

What is the term for the gap between the features and functions that customers purchase and the features and functions that they use?
A. capability gap
B. financial gap
C. consumption gap
D. organizational gap

C.
consumption gap

Reference: https://www.customersuccessmanager.com/blogs/the-consumption-gap

Question # 3

Throughout the customer lifecycle, opportunities can occur that lead to customers becoming advocates for the Customer Success Manager’s company. Which two opportunities can lead to advocacy? (Choose two.)
A. moments of success when the customer acknowledges progress
B. successful contract renewal
C. green health scores over intermittent time periods
D. continuing results based on unexpected value
E. results that are not measurable

A.
moments of success when the customer acknowledges progress

B.
successful contract renewal

Question # 4

A customer is coming up for renewal in 180 days for three solutions. One of the solutions has not been fully enabled. The other two solutions are in regular use in production. How should the Customer Success Manager address the one solution that has not been fully enabled?
A. Contact the services team and request that they reach out to the customer to address the solution
B. Make the renewals manager aware that the one solution is not fully implemented but the other two are fine
C. Investigate why the customer has not enabled the solution and work with the sales and renewals teams to address the issue
D. No action is needed because the customer will probably renew and you can address the issue after the renewal

B.
Make the renewals manager aware that the one solution is not fully implemented but the other two are fine

Question # 5

Which two actions are in adoption campaign? (Choose two.)
A. messaging to users on best practice approaches to their solution
B. messaging to stakeholders on new product releases
C. messaging to stakeholders on the new features of their solution
D. survey sent to all end users
E. renewal reminder to stakeholders

A.
messaging to users on best practice approaches to their solution

C.
messaging to stakeholders on the new features of their solution

Reference: https://support.totango.com/hc/en-us/articles/206811036-Putting-Customer-
Success-Campaigns- Into-Action

Question # 6

Which two actions are critical when communicating with executives? (Choose two.)
A. Keep services as a primary topic
B. Focus on the value achieved
C. Incorporate the sales team’s plan
D. Target executive priorities
E. Focus on technical details

B.
Focus on the value achieved

D.
Target executive priorities

Question # 7

The Customer Success Manager is preparing for a review meeting. The customer has asked for a balance between subjective and objective metrics. Drag and drop the inputs from the left onto the correct subjective and objective categories on the right.

Question # 8

Which item should the Customer Success Manager focus on to enable the adoption of a software solution?
A. KPI that will be improved by the new product solution
B. current existing products that are being displaced by the solution
C. current configuration guide of the product solution
D. product use case that will achieve the desired outcome

D.
product use case that will achieve the desired outcome

Reference: https://sixteenventures.com/improve-adoption

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Cisco 820-605 Exam Dumps

Exam Name: Cisco Customer Success Manager (CSM)
Certification Name: Digital Transformation Specialist

Cisco 820-605 exam dumps are created by industry top professionals and after that its also verified by expert team. We are providing you updated Cisco Customer Success Manager (CSM) exam questions answers. We keep updating our Digital Transformation Specialist practice test according to real exam. So prepare from our latest questions answers and pass your exam.

Total Questions: 124
Last Updation Date: 20-Nov-2024

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820-605 Practice Questions

B.
diagnostic

C.
consumption gap

A.
moments of success when the customer acknowledges progress

B.
successful contract renewal

B.
Make the renewals manager aware that the one solution is not fully implemented but the other two are fine

A.
messaging to users on best practice approaches to their solution

C.
messaging to stakeholders on the new features of their solution

B.
Focus on the value achieved

D.
Target executive priorities

D.
product use case that will achieve the desired outcome

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820-605 Practice Questions

B. diagnostic

C. consumption gap

A. moments of success when the customer acknowledges progressB. successful contract renewal

B. Make the renewals manager aware that the one solution is not fully implemented but the other two are fine

A. messaging to users on best practice approaches to their solutionC. messaging to stakeholders on the new features of their solution

B. Focus on the value achievedD. Target executive priorities

D. product use case that will achieve the desired outcome

Cisco 820-605 Exam Dumps

PDF Price

Engine Price

PDF + Engine

Up-to-Date

Excellence

Success

Quality

$80

$100

$125

About Us

WE FEEL SATISFIED WHEN YOU GET SATISFIED!

820-605 Dumps

What Our Customers Say

Jeff Brown

Mareena Frederick

Ralph Donald

Lilly Solomon

B.
diagnostic

C.
consumption gap

A.
moments of success when the customer acknowledges progress

B.
successful contract renewal

B.
Make the renewals manager aware that the one solution is not fully implemented but the other two are fine

A.
messaging to users on best practice approaches to their solution

C.
messaging to stakeholders on the new features of their solution

B.
Focus on the value achieved

D.
Target executive priorities

D.
product use case that will achieve the desired outcome