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ADM-201 Practice Questions

Question # 1

What should an administrator use as an identifier when importing and updating records from a separate financial system?

A.

Auto-Number field?

B.

External ID

C.

Richtext field

D.

Record ID



B.

External ID




Question # 2

Universal Containers is trying to improve the user experience when searching for the tight status on a case. The companycurrently has one support process that is used for all record types on cases. The support process has 10 status values. Service reps say they never need more than five depending on what kind of case they are working on. How should the administrator improve on the current implementation?

A.

Reduce the number of case status values to five.

B.

Create a Screen Flow that shows only the correct values for status and surface the flow in the utility bar of the console.

C.

Review which status choices are needed for each record type and create support
processes for each that is necessary.

D.

Edit the status choices directly on the record type.



C.

Review which status choices are needed for each record type and create support
processes for each that is necessary.


Support processes allow you to define different status values for different record types on cases.
References: https://help.salesforce.com/s/articleView?id=sf.customize_support_process.htm&type=5



Question # 3

Ursa Major Solar has a path on Case. The company wants to require its users to follow the status values as they are on the path. Agents should be prohibited from reverting the Case back to a previous status. Which feature should an administrator use to fulfill this request?

A.

Predefined Field Values

B.

Global Value Picklists

C.

Dependent Picklists

D.

Validation Rules



D.

Validation Rules


To require users to follow the status values as they are on the path and
prevent them from reverting back to previous status values, the administrator should use validation rules that check if the statusfield value is changed from one value to another value that is not allowed by business logic. For example, if status values are New > In Progress > Closed, then a validation rule can check if status is changed from Closed to In Progress or New, and show an error message if true. Predefined Field Values, Global Value Picklists, and Dependent Picklists are not able to enforce status progression or prevent status
reversion.
References:https://help.salesforce.com/s/articleView?id=sf.validation_rules_over
view.htm&type=5



Question # 4

What will happen to the Chatter post in this situation?

A.

The pending Chatter post will be canceled.

B.

The pending Chatter post will be sent on the 10th of the month

C.

The pending Chatter post will be will be paused.

D.

The pending Chatter post will be sent in 30 days.



A.

The pending Chatter post will be canceled.


A pending Chatter post is a post that has been scheduled to be published at
a future date and time. However, if the user who created the pending Chatter  post isdeactivated before the scheduled date and time, then the pending Chatter post  will becanceled and will not be published. This is because deactivated users cannot create or edit posts in Chatter.
References:https://help.salesforce.com/s/articleView?id=sf.collab_scheduled_posts.htm&type=5https://
help.salesforce.com/s/articleView?id=sf.collab_deactivated_users.htm&type=5



Question # 5

Cloud Kicks wants to try out an app from the AppExchange to ensure that the app meets its needs Which two options should the administrator suggest?
Choose two answers

A.

Test Drive in a production org.

B.

Download into a Trailhead Playground.

C.

Install in a sandbox.

D.

Check edition compatibility.



B.

Download into a Trailhead Playground.


C.

Install in a sandbox.


A Trailhead Playground is a free, online learning environment that allows you
to try out Salesforce features and apps. You can use a Trailhead Playground to test out an app from the AppExchange before you install it in your production org. A sandbox is a copy of your production org that you can use to test changes and new features. You can install an app from the AppExchange in a sandbox to see how it works in your environment. Testing anapp in a production org is not recommended, as it could affect your live data. Checking edition compatibility is important, but it is not a way to try out an app.



Question # 6

The Client services and customer support teamsshare the same profile but have different permission sets. The Custom Object Retention related list needs to be restricted to the client services teamon the Lightning record page layout.
What should the administrator use to fulfil this request?

A.

Sharing settings

B.

Page Layout Assignment

C.

Component Visibility

D.

Record Type Assignment



C.

Component Visibility


Component visibility allows you to restrict the visibility of a related list based
on a permission set.
References:https://help.salesforce.com/s/articleView?id=sf.dynamic_forms_component_visibility.htm&type=5



Question # 7

Which item is available in a Lightning App where visibility is limited to the Salesforce Mobile App?

A.

Today

B.

Favorites

C.

Utility Bar.

D.

Home Page.



C.

Utility Bar.


Utility bar is a feature that is available in a Lightning app where visibility is
limited to the Salesforce mobile app. Utility bar allows users to access common productivity tools, such as notes, history, recent items, and more, from any page in the app.
References:https://help.salesforce.com/s/articleView?id=sf.app_builder_utility_bar.htm
&type=5



Question # 8

The business development team at Cloud Kicks thinks the account creation process has too many fields to fill out and the page feels cluttered. They have requested the administrator to simplify the process.  Which automation tool should an administrator use?

A.

Approval process

B.

Workflow rule

C.

Flow builder

D.

Validation rule



C.

Flow builder


Flow builder is an automation tool that allows administrators to create flows
that guide users through screens, collect data, and perform actions on records. It can be used to simplify the account creation process by creating a screen flow that shows only the essential fields for creating an account and hides any unnecessary fields or sections from the page layout. Approval process, workflow rule, and validation rule are not automation tools that can simplify the account creation process; they are used fordifferent purposes such as approving records, updating fields, or enforcing data
quality.
References:https://help.salesforce.com/s/articleView?id=sf.flow_builder.htm&type=5



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