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CSA Practice Questions

Question # 1

What is the difference between a UI Policy and Data Policy?

A.

Data Policies run when data is entered through the form, by an Import Set, or by web services, while UI Policies are set only by web services

B.

Data Policies can be converted into UI Policies, but UI Policies cannot be converted into Data Policies

C.

Data Policies run regardless of how data is entered into ServiceNow, while UI Policies are used for form interactions

D.

Data Policies run only after UI Policies run successfully 



C.

Data Policies run regardless of how data is entered into ServiceNow, while UI Policies are used for form interactions




Question # 2

What is NOT an example of a UI Action?

A.

Search

B.

Form buttons

C.

list Buttons

D.

Related Links



C.

list Buttons




Question # 3

ServiceNow is a single-instance, multiple tenant architecture? 

A.

True

B.

False



B.

False




Question # 4

What is a way that you can mark a knowledge article for review?

A.

Flag article

B.

Review

C.

Bookmark

D.

On Hold



A.

Flag article




Question # 5

What is the platform name for the User table?

A.

u_users
 

B.

sys_users

C.

x_users

D.

sys_user



D.

sys_user




Question # 6

A user wants to create a set of filter conditions, where they want to show records which
satisfy two conditions:
Incidents where the state is Closed
Incidents where Assignment Group is Network
After clicking the Funnel icon, what should the user do?

A.

Define the first condition; click AND button; define second condition; click Run

B.

Define the first condition; click AND button; define second condition; press enter

C.

Define the first condition; click OR button; define second condition; press enter

D.

Define the first condition; click > icon on breadcrumb, define second condition; click Run

E.

Define the first condition; click > icon on breadcrumb, define second condition; press
enter



A.

Define the first condition; click AND button; define second condition; click Run




Question # 7

When importing data, what happens to imported rows, if no coalesce field is specified?

A.

All rows are rejected from the import, as coalesce field is required.

B.

All rows are treated as new records. No existing records are updated.

C.

Duplicate rows are rejected from the import

D.

All rows are treated as new records, but errors will be flagged in the import log.



D.

All rows are treated as new records, but errors will be flagged in the import log.


Reference: https://developer.servicenow.com/dev.do#!/learn/learningplans/
quebec/new_to_servicenow/app_store_learnv2_importingdata_quebec_coalescing



Question # 8

Which one of the following statements applies to a set of fields when they are coalesced
during an import?

A.

If a match is found using the coalesce fields, the existing record is updated with the
information being imported

B.

If a match is not found using the coalesce fields, the system does not create a
Transform Map

C.

If a match is found using the coalesce fields, the system creates a new record

D.

If a match is not found using the coalesce fields, the existing record is updated with the
information being imported 



A.

If a match is found using the coalesce fields, the existing record is updated with the
information being imported




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ServiceNow CSA Exam Dumps

Exam Name: ServiceNow Certified System Administrator
Certification Name: Certified System Administrator Certification

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  • Total Questions: 411
  • Last Updation Date: 16-Jan-2025

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