Question # 1 What would you do, on a list, if you wanted to show the records in groups, based on the
A. On list Context Menu, select Group By > Category
B. On the Filter Menu, select Group By > Category
C. Click Group On icon, select Category
D. On Navigator Filter, type tablename.group.category and press enter
E. On the Category column title, click Context menu > Group By Category
Click for Answer
A. On list Context Menu, select Group By > Category
E. On the Category column title, click Context menu > Group By Category
Answer Description Reference: https://docs.servicenow.com/bundle/rome-platform-userinterface/
Question # 2 What is the Import Set Table?
A. A table where data will be placed, post-transformation
B. A table that determines relationships
C. A staging area for imported records
D. A repository for Update Set information
Click for Answer
C. A staging area for imported records
Question # 3 As an IT employee what interface would you use, if you wanted to browse internal IT
A. Knowledge
B. ServiceNow Wiki
C. Knowledge Now
D. SharePoint
E. Stack Overflow
Click for Answer
Answer Description https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0547260
Question # 4 Which three Variable Types can be added to a Service Catalog Item?
A. True/False, Multiple Choice, and Ordered
B. True/False, Checkbox, and Number List
C. Number List, Single Line Text, and Reference
D. Multiple Choice, Select Box, and Checkbox
Click for Answer
D. Multiple Choice, Select Box, and Checkbox
Question # 5 A change request has been approved and assigned to you as the system administrator to
A. Go to the Number Maintenance application and change the prefix to "IN" for incident
B. Create a Business Rule that modifies the prefix before the Insert operation
C. The prefix of an incident cannot be changed because it is a built-in feature
D. Submit a Change Request to ServiceNow Technical Support
Click for Answer
A. Go to the Number Maintenance application and change the prefix to "IN" for incident
Question # 6 What type of field has a drop down list, from which you can pick from pre-defined options?
A. Choice
B. Picker
C. Drop down
D. Option
Click for Answer
Answer Description
Question # 7 From the User menu, which actions can a user select? (Choose three.)
A. Send Notifications
B. Log Out ServiceNow
C. Elevate Roles
D. Impersonate Users
E. Order from Service Catalog
Click for Answer
B. Log Out ServiceNow
C. Elevate Roles
D. Impersonate Users
Question # 8 What are the steps for applying an update set to an instance?
A. Retrieve, Preview, Commit
B. Specify, Transform, Apply
C. Retrieve, Assess, Apply
D. Get, Test, Push
E. Pull, Review, Push
Click for Answer
A. Retrieve, Preview, Commit
Answer Description https://docs.servicenow.com/bundle/rome-applicationdevelopment/page/build/system-update-sets/hier-update-sets/concept/us-hieroverview.html#us-hier-overview
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