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Certified-Strategy-Designer Practice Questions

Question # 1
Cloud Kicks (CK) set a goal to improve the sustainability of its business in the coming year. A strategy designer on CK"s team knows the importance of pushing for environmental impact in their latest designs. What should they do to prepare to measure progress toward this goal?
A. Create a journey map that extends into pre-purchase and post-use disposal to uncover unseen impacts of the product's lifecycle.
B. Schedule a workshop with key product stakeholders to brainstorm "how might this new product be more sustainable
C. Only interview customers who value environmentalism to uncover needs from CK's desired customer base of ethical consumers.


A. Create a journey map that extends into pre-purchase and post-use disposal to uncover unseen impacts of the product's lifecycle.

Explanation: The strategy designer should create a journey map that extends into pre-purchase and post-use disposal to uncover unseen impacts of the product’s lifecycle, to prepare to measure progress toward the goal of improving the sustainability of the business. This helps identify the environmental touchpoints and opportunities for improvement across the entire customer journey, not just during the use phase.

Question # 2
Cloud Kicks' sales representatives are complaining that some Lightning webs components developed as part of the partner onboarding process are slow to load and often unresponsive. What would be the best recommendation to the team to identify the challenges and remediate the issue?

A. Run the Salesforce Optimizer.
B. Utilize the Lightning Usage App.
C. Create a case with Salesforce support.


B. Utilize the Lightning Usage App.

Explanation:

The best recommendation to identify and remediate the issue of slow and unresponsive Lightning web components is to utilize the Lightning Usage App, which provides insights into how users interact with Lightning Experience and helps optimize performance and usability. Running the Salesforce Optimizer or creating a case with Salesforce support may not address the specific issue of Lightning web components.

Question # 3
Cloud Kicks' design team learns of the desire for sustainable materials while co-creating personalization concepts with their West Coast influencers. Which method should the team use improve feasibility of this concept direction?
A. Create a functional prototype.
B. Run a cost benefit analysis.
C. Review and align with company V2MOM


B. Run a cost benefit analysis.

Explanation:

The best method to improve feasibility of a concept direction that involves sustainable materials is to run a cost benefit analysis, which is a quantitative way of comparing the costs and benefits of different alternatives and finding the optimal solution. Creating a functional prototype or reviewing and aligning with company V2MOM may not address the feasibility issue directly.

Question # 4
Project team at Cloud Kicks framed this design challenge: "How might we help our customers amidst supply chain interruptions? What information is missing that belongs in all well-written challenge statements?
A. The persona being designed for
B. The desired outcome
C. The hypothesis for the solution


A. The persona being designed for

Explanation: A well-written challenge statement should clearly define the target user or persona to ensure the design solutions are tailored to their specific needs and contexts. Including the persona in the challenge statement focuses the team's efforts on creating solutions that are relevant and impactful for the intended audience.

Question # 5
A strategy designer leads a new UX project and needs to align with stakeholders who have varying degrees of interest and influences the project. The designer wants to understand each stakeholder's potential negative and positive impacts on the project. Which tactic should be used?
A. Stakeholder Focus Group
B. Stakeholder Analysis
C. Stakeholder KPIs


B. Stakeholder Analysis

Explanation: The best tactic to understand the potential impacts of stakeholders on a project is stakeholder analysis, which is a systematic way of identifying and assessing the interests, expectations, and influences of various stakeholders. A stakeholder focus group or stakeholder KPIs may not capture the full spectrum of stakeholder perspectives and impacts.

Question # 6
The design team at Cloud Kicks has designed a desirable solution for customers that is viable to the company's business model. The strategy designer on the team now needs to determine the feasibility of the solution. Which three main areas should be focused on to assess feasibility?
A. User desirability, company viability, and deployment stability
B. Distribution channels, capabilities, and potential partners
C. Business ROI, data analytics, and customer engagement


B. Distribution channels, capabilities, and potential partners

Explanation:

The three main areas that should be focused on to assess feasibility of the solution are distribution channels, capabilities, and potential partners. Distribution channels are the ways or methods that a product or service reaches the customers, such as online, in-store, or direct. Capabilities are the skills, resources, or technologies that are required or available to implement a solution, such as platform features, integrations, or tools. Potential partners are the external entities or organizations that can help or support the delivery or operation of a solution, such as suppliers, vendors, or consultants. These areas help evaluate the technical and operational feasibility of the solution, and identify the gaps or opportunities for improvement or innovation. References: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/create-a-business-model-canvas

Question # 7
A strategy designer is kicking off a project to reimagine the high-end private banking experience for a financial services company. What should they do to learn about the unique expectations of the company's customers?
A. Share prototypes of different interface directions with 100 people who regularly use their bank's app.
B. Send a survey to all stakeholders about their banking app attitudes, preferences, and desires.
C. Interview 8-10 customers about how banking fits Into their lives and their ideal relationship with their bank.


C. Interview 8-10 customers about how banking fits Into their lives and their ideal relationship with their bank.

Explanation: Interviewing 8-10 customers about how banking fits into their lives and their ideal relationship with their bank is the best way to learn about the unique expectations of the company’s customers. This method provides qualitative and contextual insights into the customers’ needs, goals, pain points, and emotions.

Question # 8
A strategy designer is presenting the results of a design sprint including sketches of new concepts for an upcoming release. Several business stakeholders were not aligned on the priorities driving the design sprint outcomes and spent the meeting arguing about new directions in which they would like to take the product. What should the strategy designer do to gain alignment?
A. Refine the ideas to a higher fidelity so the stakeholders get a better sense of the vision,
B. Share research insights to build a deeper understanding and urgency around the problems to solve.
C. Add the stakeholders’ ideas and agree to pursue both; it is more important to keep the peace on the team.


B. Share research insights to build a deeper understanding and urgency around the problems to solve.

Explanation: Grounding discussions in user research insights can refocus stakeholder conversations on user needs and the underlying problems the project aims to solve. This approach can help align stakeholders by emphasizing the importance of addressing these user-centered issues, moving beyond personal preferences or directions.

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Salesforce Certified-Strategy-Designer Exam Dumps

Exam Name: Salesforce Certified Strategy Designer Exam (SU24)
Certification Name: Salesforce Strategy Designer

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  • Total Questions: 150
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