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FSL-201 Practice Questions

Question # 1

Universal Containers utilizes two contractors, Contractor 1 and Contractor 2, to perform repair work,
Contractor 1 has provided service longer for Universal Containers and is considered to have more repair work
expertise than Contractor 2. How should a Consultant configure this expertise for Contractor 1 versus
Contractor 2?

A.

Assign Contractor 2 as an excluded Resource.

B.

Assign Contractor 1 and 2 different capacities for repair work.

C.

Assign Contractor 1 as a Preferred Resource.

D.

Assign Contractor 1 and 2 different Skill Levels for repair Work Type.



C.

Assign Contractor 1 as a Preferred Resource.




Question # 2

Universal Containers wants to represent and track a Bill of Material (BoM). What should a Consultant
recommend?

A.

Use Assets and define a hierarchy

B.

Use a custom object to model the BoM.

C.

Use an ERP to manage the BoM.

D.

Use Products and add to an Order



C.

Use an ERP to manage the BoM.




Question # 3

Universal Containers’ (UC) Technicians are required to record actual work duration against baseline estimates
at the Work Order Line Item Level for certain tasks. How can this be supported using standard fields and
features?

A.

Create Work Types for all tasks requiring an estimated versus baseline value. Train Service Technicians to select the appropriate Work Type, and then update the “Duration” field on the Work Order Line Item.

B.

Train Dispatchers to update the “Duration” field when Work Orders are created. Train Service
Technicians to select the appropriate Work Type, and then update the “Duration” field on the Work
Order Line Item.

C.

Create Knowledge Articles with the baseline durations for each Product. Train Service Technicians to
associate the appropriate Knowledge Article, and then update the “Duration” field on the Work Order
Line Item.

D.

Create Work Types for all tasks requiring an estimated versus baseline value. Train Service Technicians to select the appropriate Work Type, and then update the “Duration” field on the Work Order



D.

Create Work Types for all tasks requiring an estimated versus baseline value. Train Service Technicians to select the appropriate Work Type, and then update the “Duration” field on the Work Order




Question # 4

Universal Containers wants Service Managers to quickly identify location and status changes in the lifecycle
of a specific component in a customer’s install base. What should a Consultant recommend to track the
lifecycle?

A.

Utilize lifecycle Object tracking on Assets.

B.

Utilize Field History Tracing on Assets.

C.

Utilize custom fields for change tracking on Assets.

D.

Utilize a Work Order related list on Assets.



B.

Utilize Field History Tracing on Assets.




Question # 5

Universal Containers is evaluating a strategy for reducing the cost of service using automated scheduling.
Which two approaches will contribute to this goal? Choose 2 answers

A.

Reduced Work Orders per Shift.

B.

Reduced Overtime per Work Order.

C.

Reduced Travel Time per Work Order.

D.

Reduced Absences per Employee.



B.

Reduced Overtime per Work Order.


C.

Reduced Travel Time per Work Order.




Question # 6

Universal Containers maintains their service level agreements at the customer level only. How can a
Consultant ensure agents can verify coverage?

A.

Create Milestones, set up Entitlement Process, display the related List on the Work Order Page Layout.

B.

Set up Entitlement Process, set up Service Contracts, display the related List on the Contact page
Layout.

C.

Create Contract Line Items, set up Entitlement Process, display the related List on the Asset Page
Layout.

D.

Create Milestones, set up Entitlement Process, display the related List on the Account Page Layout. 



D.

Create Milestones, set up Entitlement Process, display the related List on the Account Page Layout. 




Question # 7

Universal Containers wants to encourage their Technicians to identify sales opportunities in the field. Which
option should a Consultant recommend?

A.

Log a follow-up task on the Work Order.

B.

Call the Sales Team with the Opportunity.

C.

Create a custom filed on the Work Order.

D.

Create a Quick Action to create the Opportunity.



D.

Create a Quick Action to create the Opportunity.




Question # 8

Universal Containers is implementing Field Service Lightning in multiple European Countries, where pricing
varies by product. Which two options should a Consultant recommend when considering the setup and
configuration of Price Books?

A.

Utilize Standard Global Service Price Book Entries.

B.

Utilize multiple country-specific Price Books.

C.

Utilize country-specific Price Book Entries.

D.

Utilize the standard Salesforce Price Book.



D.

Utilize the standard Salesforce Price Book.




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Salesforce FSL-201 Exam Dumps

Exam Name: Salesforce - Implementing Field Service Lightning
Certification Name: Salesforce Field Service Lightning program

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  • Total Questions: 105
  • Last Updation Date: 17-Feb-2025

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