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FSL-201 Practice Questions

Question # 1

Which two configurations can companies add to brand the Field Service mobile app?

A.

Company logo

B.

Company Colors

C.

Company style sheets

D.

Company address



B.

Company Colors




Question # 2

Universal Containers wants to allow Field Technicians to view work progress through the Work Order Line Item card in the Field Service mobile app. How can this be supported?

A.

Create a Report Chart that summarizes Work Order Line Items and add a link to the Lens on the Service Appointment Layout.

B.

Create a custom Visualforce page, add an external link from the Mobile app to view the page in the
mobile browser.

C.

Add the Work Order Line Items Related List to the Work Order Page Layout and assign the Layout to
the Technician’s profile.

D.

Create a custom Lightning Component that displays Work Order progress and deploy it to Technicians
through salesforce1.



D.

Create a custom Lightning Component that displays Work Order progress and deploy it to Technicians
through salesforce1.




Question # 3

Universal Containers wants Service Managers to quickly identify location and status changes in the lifecycle
of a specific component in a customer’s install base. What should a Consultant recommend to track the
lifecycle?

A.

Utilize lifecycle Object tracking on Assets.

B.

Utilize Field History Tracing on Assets.

C.

Utilize custom fields for change tracking on Assets.

D.

Utilize a Work Order related list on Assets.



B.

Utilize Field History Tracing on Assets.




Question # 4

Universal Containers uses a complex service model that involves scheduling multiple Service Technicians for
each customer interaction (e.g., an install). How can a Consultant ensure that a Service Technician enters the
data necessary to track completed work?

A.

Update the Case Feed and tag the associated Service Representative.

B.

Update the Work Order Line Item and its associated parent Asset.

C.

Update the Service Appointment and its associated parent record.

D.

Update the Work Order and its associated parent Account.



B.

Update the Work Order Line Item and its associated parent Asset.




Question # 5

Universal Containers wants to invoice its Customer for the parts used when performing repairs on installed
Assets. What should a Consultant recommend to track the price of the parts consumed?

A.

Use Opportunity Line Items and Price Books to track the price.

B.

Use Products and Price Books to track the price.

C.

Use Assets and Products to track the price.

D.

Use a custom object to model the Work Order pricing and price



C.

Use Assets and Products to track the price.




Question # 6

What is the most efficient way for a Consultant to keep Technicians proactively informed about updates to
their Service Appointments and Work Orders in the Field Service mobile app?

A.

Utilize Schedules Jobs from the Field Service Admin app.

B.

Enable Notifications in Field Service Settings.

C.

Utilize Triggers to send emails to relevant users.

D.

Enable Push Notifications in the Service Console app.



B.

Enable Notifications in Field Service Settings.




Question # 7

A Universal Containers’ (UC) Technician is completing a service appointment, but is unable to finish one of
the tasks defined on the Work Order Line Items because of insufficient Inventory. Assuming UC is using the
standard Work Order and Line Item status picklist values, how should the work be recorded?

A.

Mark all completed Work Order Line Items as “Completed.” Mark the incomplete Work Order Line
Item as “Cannot Complete” and enter details in the Description field. Mark the parent Work Order as
“Cannot Complete”.

B.

Mark all Work Order Line Items as “Cannot complete,” including the incomplete Work Order Line
Item; mark the parent Work Order as “In Progress.”

C.

Mark all completed Work Order Line Items as “Completed.” Mark the incomplete Work Order Line
Item as “Cannot Complete” and enter details in the Description field. Mark the parent Work Order as
“Closed”

D.

Mark all completed Work Order Line Items as “Completed.” Mark the incomplete Work Order Line
Item as “Cannot Complete,” and enter details in the Description filed. Mark the parent Work Order as
“Cancelled.”



A.

Mark all completed Work Order Line Items as “Completed.” Mark the incomplete Work Order Line
Item as “Cannot Complete” and enter details in the Description field. Mark the parent Work Order as
“Cannot Complete”.




Question # 8

Universal Containers wants their Technicians to record an Asset Number using a barcode scanner when
completing Work Orders. What field types should be configured to capture this information?

A.

Barcode

B.

Formula

C.

Text

D.

Number



C.

Text




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Salesforce FSL-201 Exam Dumps

Exam Name: Salesforce - Implementing Field Service Lightning
Certification Name: Salesforce Field Service Lightning program

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  • Total Questions: 105
  • Last Updation Date: 15-Apr-2025

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