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FSL-201 Practice Questions

Question # 1

Universal Containers wants to represent and track a Bill of Material (BoM). What should a Consultant
recommend?

A.

Use Assets and define a hierarchy

B.

Use a custom object to model the BoM.

C.

Use an ERP to manage the BoM.

D.

Use Products and add to an Order



C.

Use an ERP to manage the BoM.




Question # 2

Universal Containers wants to invoice its Customer for the parts used when performing repairs on installed
Assets. What should a Consultant recommend to track the price of the parts consumed?

A.

Use Opportunity Line Items and Price Books to track the price.

B.

Use Products and Price Books to track the price.

C.

Use Assets and Products to track the price.

D.

Use a custom object to model the Work Order pricing and price



C.

Use Assets and Products to track the price.




Question # 3

Universal Containers performs multi-staged jobs, where the second job can only begin after completion of the
first job. How should a Consultant recommend implementing this process?

A.

Create two Service Appointments, set the Related Service Appointment and Time Dependency.

B.

Create one Service Appointment with the total duration of the two jobs and assign two Resources.

C.

Create two Service Appointments and schedule them to the same Resource.

D.

Create one Service Appointment and schedule it to two different Resources



A.

Create two Service Appointments, set the Related Service Appointment and Time Dependency.




Question # 4

Approximately 70% of Universal Containers’ site visits are inspections and quotation sessions that take
roughly the same amount of time and same set of resource skills to complete. What should a Consultant
recommend to streamline the creation of these work orders?

A.

Train Technicians to use Duplicate Work Order feature.

B.

Launch the Work Order Standardization Wizard.

C.

Create a standard set of Work Order Line Items.

D.

Create Work Types for use on Work Orders



D.

Create Work Types for use on Work Orders




Question # 5

Universal Containers would like to engage Contractors and Customers directly in their Field Service Solution.
Which three options will provide read, write and edit access to Works Order objects? Choose 3 answers

A.

Customer Communities Plus

B.

Chatter Files Connect

C.

Chatter Customer Groups

D.

Partner Communities

E.

Customer Communities



A.

Customer Communities Plus


D.

Partner Communities


E.

Customer Communities




Question # 6

Universal Containers wants to ensure that Service Appointments are dispatched to Resources from the same
Service Territory only. How can this be configured?

A.

Include the Match Territory Work Rule in the Scheduling Policy.

B.

Mark the Service Territory’s Resources as Required on the Service Appointments.

C.

Ensure the Resource’s Address is in the same Match Territory as the Service Appointments.

D.

Include the Resource Availability Work Rule in the Scheduling Policy.



A.

Include the Match Territory Work Rule in the Scheduling Policy.




Question # 7

Dispatches at Universal Containers want to ensure the Resource being assigned to a Work Order has the correct training. What should a Consultant implement to accomplish this requirement?

A.

Set up Service Locations, Set up Location Skills, Define Work Types

B.

Define Work Types, Define Work Order Status, Set up Resource Skills

C.

Define Skills, Set up Skill Requirements, and Set up Resources Skills

D.

Set up Skill Requirements, Define Work Types, Set up Routing Rules.



C.

Define Skills, Set up Skill Requirements, and Set up Resources Skills




Question # 8

Universal Containers maintains their service level agreements at the customer level only. How can a
Consultant ensure agents can verify coverage?

A.

Create Milestones, set up Entitlement Process, display the related List on the Work Order Page Layout.

B.

Set up Entitlement Process, set up Service Contracts, display the related List on the Contact page
Layout.

C.

Create Contract Line Items, set up Entitlement Process, display the related List on the Asset Page
Layout.

D.

Create Milestones, set up Entitlement Process, display the related List on the Account Page Layout. 



D.

Create Milestones, set up Entitlement Process, display the related List on the Account Page Layout. 




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Salesforce FSL-201 Exam Dumps

Exam Name: Salesforce - Implementing Field Service Lightning
Certification Name: Salesforce Field Service Lightning program

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  • Total Questions: 105
  • Last Updation Date: 16-Jan-2025

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