Question # 1 Universal Containers (UC) wants to track the Asset lifecycle when equipment has been
What should a Consultant recommend to meet this requirement? A. Add the field history tracking related list to the Asset Page and configure the Product
Request object, B. Add the Related Asset related list to the Asset Page and configure the Product Request
objectC. Add the Related Asset related list to the Asset Page and configure the Asset
Relationship object.D. Add the field history tracking related list to the Asset Page and configure the Asset
Relationship object.
Click for Answer
B. Add the Related Asset related list to the Asset Page and configure the Product Request
object
Answer Description Explanation:
Assets are records that represent products or equipment that customers have purchased or
installed[174]. Related Assets are records that track the relationships between assets such
as parent-child or swap[175]. Product Requests are records that track the products or parts
that are requested, transferred, or returned for a service appointment[176]. Adding the
Related Asset related list to the Asset Page and configuring the Product Request object
would allow Universal Containers to track the Asset lifecycle when equipment has been
swapped out by creating related asset records for swapped assets and creating product
request records for transferring or returning assets[177]. Adding the field history tracking
related list to the Asset Page would not track the Asset lifecycle when equipment has been
swapped out. Field history tracking is a feature that allows tracking changes to specific
fields on an object over time[178]. Configuring the Asset Relationship object would not
track the Asset lifecycle when equipment has been swapped out. Asset Relationship is an
object that defines the types of relationships between assets such as parent-child or
swap[179]. References: https://help.salesforce.com/s/articleView?id=sf.asset.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_related_assets_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_product_requests_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_related_assets_swap.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.field_history_tracking.htm&type=5
https://developer.salesforce.com/docs/atlas.enus.api.meta/api/sforce_api_objects_assetrelationship.htm
Question # 2 An extreme whether situation impacts both the volume of work and number of
available resources at universal container
Which approach should a consultant recommend to realign available resources with?
open work?
A. Resource Schedule optimization B. Global optimizationC. Emergency schedulingD. Customer first scheduling
Click for Answer
B. Global optimization
Answer Description Explanation:
Global optimization is a process that reschedules all service appointments within a
specified time frame based on predefined criteria such as travel time or priority. It can be
used when an extreme weather situation impacts both the volume of work and number of
available resources at Universal Containers. Resource Schedule optimization is a process
that reschedules service appointments assigned to a specific resource based on
predefined criteria such as travel time or priority. It would not address the impact on other
resources or unassigned service appointments. Emergency scheduling is a process that
assigns emergency service appointments to available resources based on predefined
criteria such as travel time or priority. It would not address the impact on existing service
appointments or non-emergency service appointments. Customer first scheduling is a
process that assigns service appointments based on customer preferences such as
preferred time slots or preferred resources. It would not address the impact on resource
availability or service level agreements. References:
https://help.salesforce.com/s/articleView?id=sf.fs_global_optimization_overview.htm&type=
5
https://help.salesforce.com/s/articleView?id=sf.fs_resource_schedule_optimization_overvie
w.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_emergency_scheduling_overview.htm&ty
pe=5
https://help.salesforce.com/s/articleView?id=sf.fs_customer_first_scheduling_overview.htm
&type=5
Question # 3 universal containers wants to provide a view of emergency work that is only
visible to dispatchers
What should the consultant do to meet the requirement? A. Custom gantt filterB. Custom lightning componentC. Custom report in a private report folderD. Custom list view
Click for Answer
A. Custom gantt filter
Answer Description Explanation:
Custom gantt filters are filters that allow dispatchers to view service appointments based on specific criteria such as status, priority, or custom fields[67]. Creating a custom gantt filter would allow providing a view of emergency work that is only visible to dispatchers by setting up criteria such as status equals emergency and sharing the filter with dispatchers only[68]. Custom lightning component is a component that allows developers to create custom user interfaces using Lightning Web Components or Aura Components[69]. Creating a custom lightning component would require coding and would not leverage the existing gantt chart functionality. Custom report in a private report folder is a report that allows users to view data based on specific criteria such as objects, fields, filters, or charts[70]. Creating a custom report in a private report folder would not provide a view of emergency work on the gantt chart and would not allow dispatchers to schedule or reschedule service appointments. Custom list view is a list view that allows users to view records based on specific criteria such as filters, fields, or sorting[71]. Creating a custom list view would not provide a view of emergency work on the gantt chart and would not allow dispatchers to schedule or reschedule service appointments. References: https://help.salesforce.com/s/articleView?id=sf.fs_gantt_filters.htm &type=5 https://help.salesforce.com/s/articleView?id=sf.fs_gantt_filters_create.htm &type=5 https://developer.salesforce.com/docs/component-library/documentation/en/lwc https://help.salesforce.com/s/articleView?id=sf.reports_builder_overview.htm &type=5 https://help.salesforce.com/s/articleView?id=sf.customize_listviews.htm &type=5
Question # 4 Technicians at Universal Containers use the Salesforce Field Service mobile app at
customer sites. After completing work, the Technician updates the Service Appointment
status to Complete and saves the record. Dispatchers see the appointment as Dispatched
on the console instead of seeing the Complete status update.
Which two troubleshooting steps should a Consultant take to resolve the issue?
Choose 2 answers A. Investigate the Work Order lifecycle. B. Confirm the Technician's mobile device is online. C. Verify the Dispatcher ran the Service Appointment data job.D. Review Service Appointment automation.
Click for Answer
B. Confirm the Technician's mobile device is online. D. Review Service Appointment automation.
Answer Description Explanation: These two troubleshooting steps should be taken to resolve the issue, as
they could explain why the service appointment status is not updated correctly on the
console. References:
https://help.salesforce.com/s/articleView?id=sf.fs_mobile_troubleshooting.htm&type=5
Question # 5 To ensure that preventative maintenance work can be completed on time. Universal
Containers wants to automatically generate Work Orders 14 days before the next
suggested maintenance date.
How should the Consultant meet this requirement? A. Define a generation horizon of 14 days. B. Define a generation timeframe of 14 days. C. Configure Auto-generate Work Orders to True. D. Define a generation horizon of 20,160 minutes.
Click for Answer
A. Define a generation horizon of 14 days.
Answer Description Explanation: Generation Horizon is a setting that defines how far in advance work orders
should be generated from maintenance plans[126]. Defining a generation horizon of 14
days would allow Universal Containers to automatically generate Work Orders 14 days
before the next suggested maintenance date by creating work orders from maintenance
plans within 14 days of their scheduled date[127]. Defining a generation timeframe of 14
days would not automatically generate Work Orders 14 days before the next suggested
maintenance date. Generation Timeframe is a setting that defines how often work orders
should be generated from maintenance plans[128]. Configuring Auto-generate Work
Orders to True would not automatically generate Work Orders 14 days before the next
suggested maintenance date. Auto-generate Work Orders is a setting that enables or
disables the automatic generation of work orders from maintenance plans[129]. Defining a
generation horizon of 20,160 minutes would not automatically generate Work Orders 14
days before the next suggested maintenance date. Generation Horizon is measured in
days, not minutes[130]. References:
https://help.salesforce.com/s/articleView?id=sf.fs_maintenance_plans_overview.htm&type=
5
https://help.salesforce.com/s/articleView?id=sf.fs_maintenance_plans_generation_horizon.
htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_maintenance_plans_generation_timefra
me.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_maintenance_plans_auto_generate_wor
k_orders.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_maintenance_plans_overview.htm&type=
5
Question # 6 Universal Containers (UC) is rolling out Inventory Management to better manage parts and inventory. UC wants to automatically associate certain parts and products to Work Orders upon creation based on the work to be performed.
How should the Consultant meet this requirement? A. Add Products to the Products Required Related List on the Asset object.B. Add Products to the Work Order Products Related List on the Asset object.C. Add Products to the Products Required Related List on the Work Type object.D. Add Products to the Work Order Products Related List on the Work Type object.
Click for Answer
C. Add Products to the Products Required Related List on the Work Type object.
Answer Description This option allows automatically associating certain products to Work Orders based on the work type selected, and generating Work Order Line Items for those products. References: https://help.salesforce.com/s/articleView?id=sf.fs_work_types.htm &type=5
Question # 7 A technician needs to get replacement part for damaged inventory on them for
an upcoming job.
To which object should the technician add a product request record?
A. work types B. work orderC. service appointment D. service report
Click for Answer
B. work order
Answer Description Explanation: A Product Request record can be added to a Work Order to request a
product from inventory for a service appointment. A Work Type is a template that defines
the duration, skills, and products required for a work order or work order line item. A
Service Appointment is a record that represents a scheduled visit by a service resource to
a customer location. A Service Report is a document that summarizes the details and
outcomes of a service appointment. References:
https://help.salesforce.com/s/articleView?id=sf.fs_product_requests.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_work_types.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_service_appointments.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_service_reports.htm&type=5
Question # 8 To prepare for an upgrade, a mobile technician creates a product request for three circuit
boards to be sent from the main warehouse to the customer site. The completed job needs
two of the boards. Which two Field Service tools should the technician use to return the
unused circuit board to the warehouse? Choose TWO answers
A. Work Order B. Return Order C. Product Transfer D. Product Receipt
Click for Answer
B. Return Order D. Product Receipt
Answer Description Explanation:
The technician would use a Return Order to create a return for the unused circuit board.
The Return Order would specify the quantity of the product being returned, the reason for
the return, and the shipping address. The technician would then use a Product Receipt to
record the receipt of the returned product. The Product Receipt would specify the quantity
of the product received, the condition of the product, and the location of the product.
The other two options are incorrect because they are not used to return products. A Work
Order is used to track the work that needs to be done on a product or service. A Product
Transfer is used to move products from one location to another.
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