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Field-Service-Consultant Practice Questions

Question # 1

Universal Containers wants to ensure Technicians have the correct equipment before arriving at a Job site. Which two considerations should the Consultant take into account when configuring Salesforce Field Service? Choose 2 answers
A. Quantity and Unit of Measure are required when adding a Required Product.
B. Validation Rules and Triggers created on the Work Order and Work Order Line Item objects are automatically recreated for Work Types.
C. Required Products must be added to both the Work Order and all Work Order Line Items.
D. Work Types can be configured to include Required Products on Work Orders and Work Order Line Items.

B. Validation Rules and Triggers created on the Work Order and Work Order Line Item objects are automatically recreated for Work Types.
D. Work Types can be configured to include Required Products on Work Orders and Work Order Line Items.

Question # 2

Northern Trail Outfitters (NTO) asks its clients for feedback on every service visit. NTO wants to dispatch the appropriate Technicians based on customer feedback. What are two ways the Consultant can meet this requirement? Choose ? answers
A. Configure and add excluded and required resource Work Rules to scheduling policies.
B. Configure resource preferences on the Account or Work Order.
C. Configure and add excluded and required resource business objectives to scheduling policies.
D. Configure customer preferences on the Service Resource record.

A. Configure and add excluded and required resource Work Rules to scheduling policies.
B. Configure resource preferences on the Account or Work Order.

Explanation:

These two ways allow dispatching the appropriate technicians based on customer feedback, as they allow defining which resources are preferred or avoided by customers or accounts.

References:

https://help.salesforce.com/s/articleView?id=sf.fs_resource_preferences.htm&type=5

Question # 3

Universal Containers’s Technicians have 12 mandatory company holidays each calendar year. Technicians need to view all of their absence records at once. Which two applications should a Consultant to meet this requirement? Choose ? answers
A. Salesforce browser-based application
B. Salesforce Field Service mobile application
C. Custom mabile application
D. Salesforce mobile application

A. Salesforce browser-based application
B. Salesforce Field Service mobile application

Explanation:

These two applications allow viewing all of the absence records at once, as they support displaying related lists on objects such as service resources or service territories. References: https://help.salesforce.com/s/articleView?id=sf.fs_absences_overview.htm&type=5

Question # 4

An inventory manager at Universal Containers wants to better understand the distribution of a critical and expensive part across all inventory locations as the part is reused and restocked. What should the Consultant leverage to meet this requirement?
A. Maintenance Plan
B. Product Item
C. Entitlement Plan
D. Assets

B. Product Item

Explanation:

Product Items are records that track the location, quantity, and status of a product in inventory[43]. Product Items can be used to better understand the distribution of a critical and expensive part across all inventory locations as the part is reused and restocked. Maintenance Plan is a feature that defines the recurring service schedule for an asset or a product[44]. Entitlement Plan is a feature that defines the terms of support for customers such as number of cases allowed or response time[45]. Assets are records that represent products that customers have purchased and that require service[46].

References: https://help.salesforce.com/s/articleView?id=sf.fs_product_items.htm&type=5

https://help.salesforce.com/s/articleView?id=sf.fs_maintenance_plans_overview.htm&type= 5

https://help.salesforce.com/s/articleView?id=sf.entitlements_templates_overview.htm&type =5

https://help.salesforce.com/s/articleView?id=sf.fs_assets.htm&type=5

Question # 5

AW Computing technicians use the field service mobile application exclusively since they are always in the field. Due to frequent schedule changes, the technician should only see one job at a time on the app. How should the field service administrator ensure this requirement is met?
A. Instruct the dispatcher to only dispatch one work order to each technician at a time.
B. Set Send Appointment Notifications on Dispatch in the mobile settings to one.
C. Enable drip feed to dispatch one service appointment per technician at a time.
D. Set up auto dispatch to dispatch one work order for each technician at a time

C. Enable drip feed to dispatch one service appointment per technician at a time.

Explanation:

Drip feed is a feature that automatically dispatches service appointments to resources based on predefined criteria and time intervals. By enabling drip feed, the system can dispatch one service appointment per technician at a time, and adjust their schedule accordingly. References: https://help.salesforce.com/s/articleView?id=sf.fsl_drip_feed.htm&type=5

Question # 6

Universal Containers's Dispatchers want to visualize the planned travel route for a Technician during their shift. Which feature should the Consultant recommend to meet the requirement?
A. Service Appointment Reports
B. Service Resource Dashboard
C. Street-level Routing
D. Aerial Routing

C. Street-level Routing

This option allows visualizing the planned travel route for a technician on a map, based on the street-level directions and traffic conditions. References: https://help.salesforce.com/s/articleView?id=sf.fs_street_level_routing.htm &type=5

Question # 7

AW Computing uses a private record access model in the sales, support, and field service organizations. How should the system administrator ensure that the technicians have the appropriate access to the service appointments dispatched to them?
A. Create a user territory for the technicians' primary and secondary territories.
B. Create a process to change the owner of the service appointment to the assigned technician.
C. Enable the sharing features in the Field Service settings in the Setup menu.
D. Configure a sharing rule to share dispatched service appointments with the assigned resource.

C. Enable the sharing features in the Field Service settings in the Setup menu.

Explanation:

Enabling the sharing features in the Field Service settings in the Setup menu allows sharing dispatched service appointments with assigned resources regardless of the private record access model in sales, support, and field service organizations[50]. Creating a user territory for the technicians’ primary and secondary territories would not ensure that they have access to the service appointments dispatched to them. Creating a process to change the owner of the service appointment to the assigned technician would not work if multiple resources are assigned to the same service appointment. Configuring a sharing rule to share dispatched service appointments with the assigned resource would not work if multiple resources are assigned to different crews or teams.

References:

https://help.salesforce.com/s/articleView?id=sf.fs_sharing_overview.htm&type=5

Question # 8

Universal Containers wants service managers to quickly Identify location and status changes in the lifecycle of a specific component in a customer's install base. What should a Consultant utilize to track the lifecycle?
A. A Work Order related list on Assets
B. Custom fields for change tracking on Assets
C. Field History Tracking on Assets
D. A Product related list on Assets

C. Field History Tracking on Assets

Explanation:

Field History Tracking on Assets allows tracking location and status changes in the lifecycle of a specific component in a customer’s install base by recording the date, time, nature, and user of each change. A Work Order related list on Assets would show the work orders associated with an asset, but not the location and status changes of the asset. A custom installation date field on Products Consumed would show when a product was installed, but not the subsequent changes in the asset lifecycle. A Product related list on Assets would show the products related to an asset, but not the location and status changes of the asset.

References:

https://help.salesforce.com/s/articleView?id=sf.tracking_field_history.htm&type=5

https://help.salesforce.com/s/articleView?id=sf.fs_work_orders.htm&type=5

https://help.salesforce.com/s/articleView?id=sf.fs_products_consumed.htm&type=5

https://help.salesforce.com/s/articleView?id=sf.fs_products.htm&type=5

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Salesforce Field-Service-Consultant Exam Dumps

Exam Name: Salesforce Certified Field Service Consultant (SU24)
Certification Name: Field Service Lightning program

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Total Questions: 163
Last Updation Date: 15-Apr-2025

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