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Health-Cloud-Accredited-Professional Practice Questions

Question # 1
A customer wants to leverage dependent intervention tasks as part of their care coordination solution using Integrated Care Management.
Which feature should a consultant configure to accomplish this task?
A. Intervention Templates
B. Action Plan Templates
C. Care Plan Task Templates
D. Industry Template Library


B. Action Plan Templates

Explanation: The feature that the consultant should configureto leverage dependent intervention tasks as part of their care coordination solution using Integrated Care Management is Action Plan Templates. Action Plan Templates are reusable sets of tasks that can be assigned to patients or members based on their careneeds. Action Plan Templates can include dependent tasks that are triggered by the completion of other tasks.

Question # 2
An admin wants to enable their users to leverage Provider Search,which denormalized object holds data to support this feature
A. HealthCare Provider Facility
B. Provider Search Sync Logs
C. HealthCare Provider
D. Care Provider Searchable field


D. Care Provider Searchable field

Explanation:

Care Provider Searchable Field is the denormalized object that holds data to support the Provider Search feature in Health Cloud. Care Provider Searchable Field is a custom object that stores searchable fields from the Healthcare Provider and Healthcare Provider Facility objects. It allows users to search for providers based on various criteria such as name, location, specialty, and availability. Healthcare Provider Facility, Provider Search Sync Logs, and Healthcare Provider are not denormalized objects in Health Cloud.


Question # 3
Bloomington Caregivers is implementing Health Cloud to reduce manual processes for its Contact Center agents. To help streamline caller authentication, the company plans to leverage out-of-the-box Health Cloud features.
Which Health Cloud feature should a consultant recommend the company use in this scenario?
A. Customer Identity OmniScript Templates
B. Reusable Verification FlexCards
C. Verify Customer Identity Process Flow
D. Identity Verification Flow Templates


D. Identity Verification Flow Templates

Explanation: To help streamline caller authentication for Contact Center agents, a consultant should recommend Bloomington Caregivers use the Identity Verification Flow Templates feature in Health Cloud. This feature allows agents to launch a flow from the utility bar or a record page to verify a caller’s identity before processing their requests involving sensitive information. The flowprompts the agent to search for the caller in Health Cloud, select a reason for the call, ask verification questions based on predefined rules, and capture engagement details8. Customer Identity OmniScript Templates, Reusable Verification FlexCards, or Verify Customer Identity Process Flow are not features that exist in Health Cloud.

Question # 4
A provider is looking to implement Utilization Management in Health Cloud and submit and track prior authorizations. Which two capabilities should a consultant customize to achieve this?
A. Create a new UtilizationManagementSettings record in Custom Settings.
B. Create a new Support Process to match the customer's process steps.
C. Integrate using MuleSoft Direct for electronic Prior Authorizations (ePA).
D. Customize the Service Request object.


B. Create a new Support Process to match the customer's process steps.
D. Customize the Service Request object.

Explanation: The two capabilities that a consultant should customize to implement Utilization Management in Health Cloud and submit and track prior authorizations are creating a new Support Process to match the customer’s process steps andcustomizing the Service Request object. A Support Process defines the picklist values available for the Status field on a Service Request record, which represents a prior authorization request.
The consultant can create a new Support Process to match the customer’s process steps, such as Submitted, Approved, Denied, or Pending. The Service Request object stores information about the prior authorization request, such as the patient, the provider, the service type, and the outcome. The consultant can customize this object by adding or removing fields, creating validation rules, or defining page layouts.

Question # 5
A Salesforce administrator is migrating a Service Cloud org to Health Cloud and is considering using the Health Cloud Provider data model. Which approach should the administrator take if the Custom Provider Search Lightning component is to be used?
A. The Provider data model is required for all Service Cloud to Health Cloud migrations, but either the standard or custom search components may be useD.
B. If the Provider data model is used, the standard Health Cloud Provider Search component must be used or extendeD. Custom search components are not supporteD.
C. The current data model with the existing component can be used as well as the Provider data model with either custom search component or the Health Cloud Provider Search component.
D. The Standard Health Cloud Provider Search component can be used to search either the Health Cloud Provider data model or a custom Provider data model.


B. If the Provider data model is used, the standard Health Cloud Provider Search component must be used or extendeD. Custom search components are not supporteD.


Question # 6
A customer wants to view medication data from Health Cloud leveraging FHIR standards. Which Health Cloud data model should a consultant use?
A. Integrated Care Management data model
B. Electronic health record (EHR) data model
C. Virtual Care data model
D. Clinical data model


D. Clinical data model


Question # 7
A payer needs to work with plan members and medical providers to influence decisions through a case-by-case review of the appropriateness of care. When gathering requirements for this use case, which two Utilization Management processes should a consultant discuss with the client?
A. Designing Next Best Action and Recommendations for the care management team
B. Designing Care Requests to seek authorization from a health plan for drugs, services, and admissions
C. Considering the number of intake agents who will be using Health Cloud
D. Considering the Request Review Types; Prior Authorization Review, Concurrent Review, and Retrospective Review


B. Designing Care Requests to seek authorization from a health plan for drugs, services, and admissions
D. Considering the Request Review Types; Prior Authorization Review, Concurrent Review, and Retrospective Review


Question # 8
Which Salesforce object is used to model a Care Plan?
A. Account
B. Lead
C. Case
D. Opportunity
E. Task


C. Case

Explanation: According to the Health Cloud Data Model Developer Guide, Case is the Salesforce object that is used to model a Care Plan. Case is a standardobject that represents an issue or request that requires resolution or action. Cases can be used to model care plans by adding custom fields and related objects such as problems, goals, tasks, and timeline events. Account, Lead, Opportunity, and Task arenot objects that are used to model a Care Plan.

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Salesforce Health-Cloud-Accredited-Professional Exam Dumps

Exam Name: Salesforce Health Cloud Accredited Professional Exam (SU24)
Certification Name: Salesforce Health Cloud

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