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Health-Cloud-Accredited-Professional Practice Questions

Question # 1
Which three statements about the patient timeline view are true? (Choose three.)
A. The patient timeline can be used in any Salesforce application.
B. Events can be specified to appear when the Health Cloud home page first loads.
C. The patient timeline is a Health Cloud Empower component.
D. The patient timeline supports standard and custom objects.
E. Filters can be used to limit the number of records shown in the patient timeline.


B. Events can be specified to appear when the Health Cloud home page first loads.

D. The patient timeline supports standard and custom objects.

E. Filters can be used to limit the number of records shown in the patient timeline.


Question # 2
A customer wants to move its existing Patient-Reported Outcome Measures (PROMs) surveys to Health Cloud. It requires a solution that allows for question banks and version control for this standardized survey. Which solution should a consultant recommend?
A. Salesforce Feedback Management
B. Health Cloud Forms
C. Discovery Framework
D. Salesforce Surveys


D. Salesforce Surveys

Explanation:

Salesforce Surveys is the best solution for moving existing PROMs surveys to Health Cloud. It allows for question banks and version control for this standardized survey.

Question # 3
Bloomington Caregivers has created and tested its first care plan template in a sandbox, Which includes problems, goals, and tasks. The company has deployed this template to its final environment using Data Loader.

Which two steps should a consultant recommend, following this deployment, to enable users to successfully leverage this new template?
A. Conduct end-user training O he use of the care plan template.
B. Confirm User access to Care plan objects.
C. Activatethe new care plan template.
D. Activate the problems; goals, and tasks associated with the template.


B. Confirm User access to Care plan objects.
C. Activatethe new care plan template.

Explanation: After deploying a care plan template from a sandbox to a final environment using Data Loader, the consultant should recommend thefollowing two steps to enable users to successfully leverage the new template:
Confirm User access to Care planobjects: The consultant should ensure that the users have the appropriate permissions and sharing settings to access the care plan objects, such as Care Plan Template, Care Plan Template Problem, Care Plan Template Goal, and Care Plan Template Task1. The users should also have access to the parent records of the care plan objects, such as Account or Contact2.
Activate the new care plan template: The consultant should activate the new care plan template by changing its status from Draft to Active3. This will make the template available for users to apply to their patients. The consultant does not need to activate the problems, goals, and tasks associated with the template separately, as they are automatically activated when the template is activated3.

Question # 4
A provider is looking to view a patient's insurance coverage, including co-pay and deductible information, prior to their appointment. Using Health Cloud, which two steps should a consultant take to access this information in the Benefit Verification component?
A. Configure the Connection Label with thesource systems API details
B. Create a new record for the HCBenVerConnect custom setting
C. Configure the link to the clearinghouses endpoint using a Uniform Resource Identifier (URI) path.
D. Create a named credential to support authenticated callouts.


B. Create a new record for the HCBenVerConnect custom setting
D. Create a named credential to support authenticated callouts.

Explanation: B is correct because creating a new record for the HCBenVerConnect custom setting is required to access the Benefit Verification component in Health Cloud. The HCBenVerConnect custom setting stores the configuration details for the connection to the external benefit service that provides the patient’s insurance coverage information.
D is correct because creating a named credential to support authenticated callouts is required to access the Benefit Verification component in Health Cloud. A namedcredential specifies the URL of the external benefit service and the authentication protocol and credentials to use for callouts to that service.

Question # 5
Care Requests seek authorization from a health plan for drugs, services, and admissions. They can also contain request for review, appeals, complaints and grievances. Which Care Request review ensure that a member is getting the right care in timely and cost-effective way?
A. Disposition Review
B. Concurrent Review
C. Care Review
D. Preauthorization Review
E. Retrospective Review


B. Concurrent Review

Explanation:

Concurrent review is a type of care request review that ensures that a member is getting the right care in a timely and cost-effective way. It involves reviewing the medical necessity and appropriateness of an ongoing service or admission3. Disposition review, care review, preauthorization review, and retrospective review are not the correct terms for this type of review.

Question # 6
A Health Cloud administrator is working to create an external facing site to allow patients to findproviders within their network. The site is being built by Experience ClouD. The administrator needs to determine what access external users must be granted to allow patients to search and find Providers that fit selected criteriA. Which object do the external user need read access to?
A. CareProviderFacilitySpeciality
B. HealthcarePractitionerFacility
C. CareProviderSearchableField
D. CareProviderSearchConfig


C. CareProviderSearchableField

Explanation: According to the Health Cloud Data Model Developer Guide, CareProviderSearchableField is the object that external users need read access to allow patients to search and find providers that fit selected criteria. CareProviderSearchableField is a custom object that defines which fields on the CareProvider object are searchable by external users. CareProvider is a custom object that represents a provider who delivers care or services to patients. CareProviderFacilitySpeciality, HealthcarePractitionerFacility, and CareProviderSearchConfig are not objects that external users need read access to for provider search.

Question # 7
A provider uses an external appointment management system. The default solution provided by Health Cloud is not viable for the How should a consultant implement a robust system for the provider?
A. Use an electronic health record (EHR) routing system to book the appointment in Health Cloud.
B. Create a custom FHIR Adapter to make calls to Health Cloud.
C. Use a package created by ISV (Independent Software Vendor) for Health Cloud.
D. Create an Apex class and leverage Intelligent Appointment Management.


C. Use a package created by ISV (Independent Software Vendor) for Health Cloud.

Explanation: To implement a robust appointment management system for a provider that uses an external system, a consultant should use a package created by ISV (Independent Software Vendor) for Health Cloud. This would allow the provider to leverageexisting solutions that are integrated with Health Cloud and offer features such as scheduling, reminders, cancellations, rescheduling, and confirmations. Using an EHR routing system, creating a custom FHIR Adapter, or creating an Apex class are not viable options for this requirement3.

Question # 8
Bloomington Caregivers is implementing Health Cloud to reduce manual processes for its Contact Center agents. To help streamline caller authentication, the company plans to leverage out-of-the-box Health Cloud features.
Which Health Cloud feature should a consultant recommend the company use in this scenario?
A. Customer Identity OmniScript Templates
B. Reusable Verification FlexCards
C. Verify Customer Identity Process Flow
D. Identity Verification Flow Templates


D. Identity Verification Flow Templates

Explanation: To help streamline caller authentication for Contact Center agents, a consultant should recommend Bloomington Caregivers use the Identity Verification Flow Templates feature in Health Cloud. This feature allows agents to launch a flow from the utility bar or a record page to verify a caller’s identity before processing their requests involving sensitive information. The flowprompts the agent to search for the caller in Health Cloud, select a reason for the call, ask verification questions based on predefined rules, and capture engagement details8. Customer Identity OmniScript Templates, Reusable Verification FlexCards, or Verify Customer Identity Process Flow are not features that exist in Health Cloud.

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Salesforce Health-Cloud-Accredited-Professional Exam Dumps

Exam Name: Salesforce Health Cloud Accredited Professional Exam (WI25)
Certification Name: Salesforce Health Cloud

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