Question # 1 Which Salesforce Product allows encryption of Protected Health Information (PHI) data at rest to enhance Health Cloud? A. ShieldB. Tableau CRMC. Health CloudD. Service Cloud
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A. Shield
Answer Description Explanation:
Shield is a Salesforce product that allows encryption of protected health information (PHI) data at rest to enhance Health Cloud2. Shield Platform Encryption encrypts sensitive data at rest without compromising critical platform functionality. It helps you address privacy policies, regulatory requirements, and contractual obligations for data protection2.
Question # 2 Which three of the following statements are true about Care Plan Templates? (Choose ThreE. A. When creating a care plan with a template you can unselect tasks so they will not be included.B. The sort order of the Task group by Fields can be changed under custom setting task group.C. Care plan templates must include at least 1 problem, 1 goal and 1 task.D. When creating a care plan with a template you can change the offsets of the tasks.E. Care plan templates can only be used when creating a new care plan.
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A. When creating a care plan with a template you can unselect tasks so they will not be included.B. The sort order of the Task group by Fields can be changed under custom setting task group.C. Care plan templates must include at least 1 problem, 1 goal and 1 task.
Answer Description Explanation:
When creating a care plan with a template you can unselect tasks so they will not be included (A), the sort order of the Task group by Fields can be changed under custom setting task group (B), and care plan templates must include at least 1 problem, 1 goal and 1 task © are true statements about Care Plan Templates. When creating a care plan with a template you can change the offsets of the tasks (D) is false, as you can only change the offsets of the tasks when creating a care plan without a template. Care plan templates can only be used when creating a new care plan (E) is false, as you can also use care plan templates when editing an existing care plan.
Question # 3 How Should Members and Patients be represented during the………… Managers as per
the Salesforce recommendation? A. Leveraging Person Accounts is the recommended approach to ………B. The individual Data Model may be used to represent members ………C. Salesforce recommends using Member Accounts to represent members ……D. Leveraging Candidate Accounts are the recommended approach to ………
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B. The individual Data Model may be used to represent members ………
Answer Description Explanation: The individual Data Model may be used to represent members ……(B) is the recommended approach to represent members and patients during the implementation by Patient Managers as per the Salesforce recommendation. Leveraging Person Accounts is not the recommended approach to (A), as Person Accounts are used to represent
providers, not members or patients. Salesforce does not recommend using Member Accounts to represent members ……©, as Member Accounts are used to represent payer organizations, not members or patients. Leveraging Candidate Accounts are not the recommended approach to ………(D), as Candidate Accounts are used to represent potential members or patients, not existing ones.
Question # 4 Bloomington Caregivers is implementing Health Cloud for managing the healthcare data of children under the age of 13.
Which three considerations should the company take into account to ensure compliance with the Children's Online Privacy Protection Act (COPPA)?
A. Obtaining verified parental consent before collecting and storing any personal information of childrenB. Disclosing the organization's privacy policy to parents and obtaining their consentC. Ensuring that Bloomington Caregivers' system implementation partner has met all COPPA regulations during the build phaseD. Implementing appropriate security measures to safeguard children's personal informationE. Ensuring information collected about children is protected with at rest and in-transit encryption
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A. Obtaining verified parental consent before collecting and storing any personal information of childrenB. Disclosing the organization's privacy policy to parents and obtaining their consentD. Implementing appropriate security measures to safeguard children's personal information
Question # 5 A HC admin is configuring a ‘Convert to Patient’ process,utilizing the Lead to Individual Conversion Apex class. Which statements are true about the steps the admin can take?(choose 3) A. The admin must configure all Lead field mappings including Medical Record Number,Source System and Source System ID.B. The custom Convert to Patient button should be added to the Lead list view.C. Some Lead field mappings including Medical Record Number, Source System ID can be handled automatically by HC.D. The Lead to Individual Conversion apex class will create a new Opportunity for the patient.E. Duplicate checks on Medical Record Number, Source System and Source System ID can be handled automatically by HC
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A. The admin must configure all Lead field mappings including Medical Record Number,Source System and Source System ID.C. Some Lead field mappings including Medical Record Number, Source System ID can be handled automatically by HC.E. Duplicate checks on Medical Record Number, Source System and Source System ID can be handled automatically by HC
Answer Description Explanation: The admin must configure all Lead field mappings including Medical Record Number, Source System and SourceSystem ID (A), some Lead field mappings including Medical Record Number, Source System ID can be handled automatically by HC ©, and duplicate checks on Medical Record Number, Source System and Source System ID can be handled automatically by HC (E) are true statements about the steps the admin can take. The custom Convert to Patient button should be added to the Lead detail page, not the list view (B). The Lead to Individual Conversion apex class will not create a new Opportunity for the patient (D).
Question # 6 How Can you restrict access to an entire patient / member list or to specific columns of that list? (Choose two) A. Permission SetsB. Sharing settingC. List View PermissionsD. Field Level Security
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B. Sharing settingD. Field Level Security
Question # 7 Which data model is used to represent information via standard object and record types on standard objects to manage how care is covered? A. Health Insurance data modelB. Coverage data modelC. Payer data modelD. Plan data modelE. Benefit data model
Click for Answer
B. Coverage data model
Answer Description Explanation:
Coverage data model (B) is the data model that is used to represent information via standard object and record types on standard objects to manage how care is covered. Health Insurance data model (A), Payer data model ©, Plan data model (D), and Benefit data model (E) are not valid data models in Health Cloud.
Question # 8 Bloomington Caregivers is implementing Health Cloud to reduce manual processes for its Contact Center agents. To help streamline caller authentication, the company plans to leverage out-of-the-box Health Cloud features.
Which Health Cloud feature should a consultant recommend the company use in this scenario?
A. Customer Identity OmniScript TemplatesB. Reusable Verification FlexCardsC. Verify Customer Identity Process FlowD. Identity Verification Flow Templates
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D. Identity Verification Flow Templates
Answer Description Explanation: To help streamline caller authentication for Contact Center agents, a consultant should recommend Bloomington Caregivers use the Identity Verification Flow Templates feature in Health Cloud. This feature allows agents to launch a flow from the utility bar or a record page to verify a caller’s identity before processing their requests involving sensitive information. The flowprompts the agent to search for the caller in Health Cloud, select a reason for the call, ask verification questions based on predefined rules, and capture engagement details8. Customer Identity OmniScript Templates, Reusable Verification FlexCards, or Verify Customer Identity Process Flow are not features that exist in Health Cloud.
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