Question # 1 Which of the following is on advantage of a decentralized organizational structure, as
opposed to a centralized structure? A. Greater cost-effectivenessB. Increased economies of scaleC. Larger talent poolD. Strong internal controls
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C. Larger talent poolQuestion # 2 While auditing an organization's customer call center, an internal auditor notices that Key
performance indicators show a positive trend, despite the fact that there have been
increasing customer complaints over the same period. Which of the following audit
recommendations would most likely correct the cause of this inconsistency? A. Review the call center script used by customer service agents to interact with callers,
and update the script if necessary.B. Be-emphasize the importance of call center employees completing a certain number of
calls per hour.C. Retrain call center staff on area processes and common technical issues that they will
likely be asked to resolve.D. Increase the incentive for call center employees to complete calls quickly and raise the
number of calls completed daily
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A. Review the call center script used by customer service agents to interact with callers,
and update the script if necessary.Question # 3 Which of the following performance measures includes both profits and investment base? A. Residual incomeB. A flexible budgetC. Variance analysis.D. A contribution margin income statement by segment.
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C. Variance analysis.Question # 4 An organization with global headquarters in the United States has subsidiaries in eight
other nations. If the organization operates with an ethnocentric attitude, which of the
following statements is true? A. Standards used for evaluation and control are determined at local subsidiaries, not set
by headquarters.B. Orders, commands, and advice are sent to the subsidiaries from headquarters.C. Poop o of local nationality are developed for the best positions within their own country.D. There is a significant amount of collaboration between headquarters and subs diaries.
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B. Orders, commands, and advice are sent to the subsidiaries from headquarters.Question # 5 Which of the following attributes of data analytics relates to the growing number of sources
from which data is being generated? A. Volume.B. Velocity.C. Velocity.D. Velocity.
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C. Velocity.Question # 6 Which of the following controls would be most efficient to protect business data from
corruption and errors? A. Controls to ensure data is unable to be accessed without authorization.B. Controls to calculate batch totals to identify an error before approval.C. Controls to encrypt the data so that corruption is likely ineffective.D. Controls to quickly identify malicious intrusion attempts.
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B. Controls to calculate batch totals to identify an error before approval.Question # 7 Which of the following would an organization execute to effectively mitigate and manage
risks created by a crisis or event? A. Only preventive measures.B. Alternative and reactive measures.C. Preventive and alternative measures.D. Preventive and reactive measures.
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B. Alternative and reactive measures.Question # 8 Which of the following is an example of a physical control? A. Providing fire detection and suppression equipmentB. Establishing a physical security policy and promoting it throughout the organizationC. Performing business continuity and disaster recovery planningD. Keeping an offsite backup of the organization's critical data
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A. Providing fire detection and suppression equipment
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