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ITIL-4-Foundation Practice Questions

Question # 1

Which is NOT a component of the service value system?

A.

The guiding principles

B.

Governance

C.

Practices

D.

The four dimensions of service management



D.

The four dimensions of service management




Question # 2

Which statement about a ‘continual improvement register’ is CORRECT?

A.

It should be managed at the senior level of the organization

B.

It should be used to capture user demand

C.

There should only be one for the whole organization

D.

It should be re-prioritized as ideas are documented



D.

It should be re-prioritized as ideas are documented




Question # 3

Which value chain activity ensures the availability of service components?

A.

Improve

B.

Deliver and support

C.

Engage

D.

Obtain/build



D.

Obtain/build




Question # 4

Which practice identifies metrics that reflect a customer experience of a service?

A.

Continual improvement

B.

Service level management

C.

Service desk

D.

Problem management



B.

Service level management




Question # 5

Identify the missing word in the following sentence.
The purpose of the service configuration management practice is to ensure that accurate and reliable
information about the configuration of services, and the [?] that support them, is available when and where it is needed. 

A.

suppliers

B.

assets

C.

customers

D.

CIs



D.

CIs




Question # 6

Which activity captures the demand for incident resolution and service requests?

A.

Change control

B.

Problem management

C.

Service desk

D.

Service catalogue management



C.

Service desk




Question # 7

Which is intended to help an organization adopt and adapt ITIL guidance?

A.

The four dimensions of service

B.

Practices

C.

The service value chain

D.

The guiding principles



D.

The guiding principles




Question # 8

Which statement about the steps to fulfill a service request is CORRECT? 

A.

They should be complex and detailed

B.

They should be well-known and proven

C.

They should include incident handling

D.

They should be brief and simple



B.

They should be well-known and proven




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ITIL ITIL-4-Foundation Exam Dumps

Exam Name: ITIL 4 Foundation Exam
Certification Name: ITIL 4

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  • Total Questions: 532
  • Last Updation Date: 20-Nov-2024

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