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MB-220 Practice Questions

Question # 1
You are a Dynamics 365 Marketing functional consultant. You have created a Subscription Form that lives on a marketing page in a marketing website. The form is active, and you need to see how many submissions have been received. In which three places can you find information on form submissions? Each correct response presents a complete solution.
A. Website Insights
B. Customer Journey Insights
C. Marketing Form Insights
D. Customer Voice submissions
E. Marketing Page Insights


A. Website Insights
C. Marketing Form Insights
E. Marketing Page Insights

Explanation:

[Reference:, https://docs.microsoft.com/en-us/dynamics365/marketing/insights, , , ]

Question # 2
You have created a customer journey to send an Event Registration Invite to the customers in Norway. You confirm that you selected the correct Marketing Email record with the Norwegian language, and that you are using the correct Segment while creating the customer journey. As part of going Live with your customer journey, you select “Check for Errors” in the command bar. Which three checks does this command perform? Each correct answer presents a complete solution.
A. Checks for common errors and shows an error message with advice for fixing them.
B. Performs language checks to ensure localization.
C. Checks for active links to the marketing services that host your email messages.
D. Checks to ensure prerequisites are met.
E. Makes sure all required marketing emails and pages are assigned and published.


A. Checks for common errors and shows an error message with advice for fixing them.
D. Checks to ensure prerequisites are met.
E. Makes sure all required marketing emails and pages are assigned and published.

Explanation:

[Reference:, https://docs.microsoft.com/en-us/dynamics365/marketing/customer-journeys-create-automated-campaigns, ]

Question # 3
You have created a customer journey that does the following:

Sends an email regarding a country/region-specific promotional offer.

Creates a phone call activity and sends a text message to the contact.

Which set of actions should you take to activate your customer journey?

A. Check the country/region, check the localization check box. Validate, and then Publish.
B. Check the localization check box. Validate, check for errors, and then Publish.
C. Verify the segment and email language, check for errors, and then Go Live.
D. Verify the segment, check the country/region. Validate, and then Go Live.


C. Verify the segment and email language, check for errors, and then Go Live.

Explanation:

[Reference:, https://docs.microsoft.com/en-us/dynamics365/marketing/customer-journeys-create-automated-campaigns, ]

Question # 4
You need to create a customer journey for a global campaign related to the latest Contoso course offerings. All operating regions need to be covered. Based on best practices, how many customer journeys and marketing emails do you need to create?
A. 4 marketing emails and 4 customer journeys
B. 5 marketing emails and 5 customer journeys
C. 2 marketing emails and 2 customer journeys
D. 1 marketing emails and 1 customer journey


B. 5 marketing emails and 5 customer journeys

Explanation:

[Reference:, https://docs.microsoft.com/en-us/dynamics365/marketing/customer-journeys-create-automated-campaigns, ]

Question # 5
You are reviewing the communication around event registrations. You need to resolve the issue at the event in Amsterdam where registered contacts received two different confirmation emails Which two actions must you perform? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
A. Add FESTIVAL as Boolean on the event registration entity.
B. Set the appropriate journey conditions on the journey's using the MARKETING EVENT REGISTRATION CREATED trigger.
C. Add FESTIVAL as Event Type on the event entity.
D. Set the appropriate attribute branch conditions in the journey using the MARKETING EVENT REGISTRATION CREATED trigger


C. Add FESTIVAL as Event Type on the event entity.
D. Set the appropriate attribute branch conditions in the journey using the MARKETING EVENT REGISTRATION CREATED trigger


Question # 6
Which two statements must be true in order for a User to approve marketing content? Each answer presents part of the solution.
A. The Status on the marketing content must be Approval Required.
B. The User must be in the Marketing Oversight Team or be a Marketing Professional.
C. The Status on the marketing content must be Draft.
D. The User must be in the BU Admin Team or in the Marketing Oversight business unit.


A. The Status on the marketing content must be Approval Required.
D. The User must be in the BU Admin Team or in the Marketing Oversight business unit.

Explanation:

[Reference:, https://docs.microsoft.com/en-us/dynamics365/marketing/developer/marketing-approvals-feature, , ]


Question # 7
The time is currently 6:30pm on Monday night. You have been tasked with creating and sending a LinkedIn post on the company’s account advertising an event. Following ProseWare’s standards, which two options will you choose when preparing this message? Each answer represents a partial solution.
A. Schedule Time is set to tomorrow at 9 am.
B. Post Visibility is set to Connections.
C. Schedule Time is set to immediate.
D. Post Visibility is set to Public.


A. Schedule Time is set to tomorrow at 9 am.
D. Post Visibility is set to Public.


Question # 8
You need to create a customer journey for the promotion of the upcoming webinar on Azure Services. You are looking through the gallery of existing customer journey templates to select appropriate one. Which four pieces of information will help you decide on the right template? Each answer presents a part of the solution.
A. Description
B. Purpose
C. Name
D. Recurrence
E. Language


A. Description
B. Purpose
C. Name
E. Language

Explanation:

[Reference:, https://docs.microsoft.com/en-us/dynamics365/marketing/journey-templates, , ]

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Microsoft MB-220 Exam Dumps

Exam Name: Microsoft Dynamics 365 for Marketing Exam
Certification Name: Dynamics 365 for Marketing Functional Consultant Associate

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  • Total Questions: 248
  • Last Updation Date: 15-Apr-2025

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