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MB-220 Practice Questions

Question # 1
You need to create a customer journey template for the marketing team. The team will use the template to launch a promotional offer to customers in Denmark. Sweden, and Norway. What should you do?
A. Create a new Customer Journey Template, and use Power Automate within the customer journey to dynamically send it based on a Contact's preferred Language.
B. Create a new Customer Journey Template, and clone customer journey to dynamically send it based he template so that it can be reused for another country/region and language
C. Create a new Customer Journey Template for each country/region, and change the language of each template to the desired language and make modifications.
D. Create a new Customer Journey Template, and use the localization option within the customer journey to dynamically send it based on a Contact's preferred language.


D. Create a new Customer Journey Template, and use the localization option within the customer journey to dynamically send it based on a Contact's preferred language.


Question # 2
You have created a customer journey that does the following:

Sends an email regarding a country/region-specific promotional offer.

Creates a phone call activity and sends a text message to the contact.

Which set of actions should you take to activate your customer journey?

A. Check the country/region, check the localization check box. Validate, and then Publish.
B. Check the localization check box. Validate, check for errors, and then Publish.
C. Verify the segment and email language, check for errors, and then Go Live.
D. Verify the segment, check the country/region. Validate, and then Go Live.


C. Verify the segment and email language, check for errors, and then Go Live.

Explanation:

[Reference:, https://docs.microsoft.com/en-us/dynamics365/marketing/customer-journeys-create-automated-campaigns, ]

Question # 3
You are reviewing the communication around event registrations. You need to resolve the issue at the event in Amsterdam where registered contacts received two different confirmation emails Which two actions must you perform? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
A. Add FESTIVAL as Boolean on the event registration entity.
B. Set the appropriate journey conditions on the journey's using the MARKETING EVENT REGISTRATION CREATED trigger.
C. Add FESTIVAL as Event Type on the event entity.
D. Set the appropriate attribute branch conditions in the journey using the MARKETING EVENT REGISTRATION CREATED trigger


C. Add FESTIVAL as Event Type on the event entity.
D. Set the appropriate attribute branch conditions in the journey using the MARKETING EVENT REGISTRATION CREATED trigger


Question # 4
You are a Dynamics 365 Marketing functional consultant. You have created a Subscription Form that lives on a marketing page in a marketing website. The form is active, and you need to see how many submissions have been received. In which three places can you find information on form submissions? Each correct response presents a complete solution.
A. Website Insights
B. Customer Journey Insights
C. Marketing Form Insights
D. Customer Voice submissions
E. Marketing Page Insights


A. Website Insights
C. Marketing Form Insights
E. Marketing Page Insights

Explanation:

[Reference:, https://docs.microsoft.com/en-us/dynamics365/marketing/insights, , , ]

Question # 5
Note: In this section, you will see one or more sets of questions with the same scenario and problem. Each question presents a unique solution to the problem, and you must determine whether the solution meets the stated goals. More than one solution might solve the problem. It is also possible that none of the solutions solve the problem.

You are a Dynamics 365 functional consultant for Contoso Ltd. Contoso has multiple Facebook pages for products and services. Your marketing team has issued a help ticket stating that their Facebook Marketing posts have stopped working as of yesterday.

Solution: You create a Facebook Social Posting Configuration to resolve the ticket.

Does this meet your goal?

A. Yes
B. No


B. No


Question # 6
You need to resolve the issue where senior marketeers did not receive event invitations. What should you change in the segment configuration for the journey?
A. Inside a journey record, add an Inclusion group segment to the Audience settings.
B. Inside the segment, add a SEGMENT query block with the AND ALSO clause.
C. Inside the segment, add contacts as an INCLUSION GROUP.
D. Inside a journey creation step, add the invitation and inclusion segment.


C. Inside the segment, add contacts as an INCLUSION GROUP.


Question # 7
Based on ProseWare’s licenses and subscriptions, which two items are within allowed limits? Each answer represents a complete solution.
A. Litmus inbox Previews = 100 per month
B. Marketing Emails Sent = 1,755,983
C. Australia Business Unit has 10 regular Users and 1 Administrator User
D. Marketing Contacts = 24,500


B. Marketing Emails Sent = 1,755,983
D. Marketing Contacts = 24,500


Question # 8
In order to follow recommended guidelines, you will need to synchronize only those entities that are necessary to meet ProseWare’s business objectives. In addition to the typical entities synced automatically (contact, accounts, events, interactions, etc), which two additional entities will ProseWare need to enable for synchronization? Each answer represents a partial solution.
A. Invoices
B. Work Orders
C. Differentiator
D. Cases


C. Differentiator
D. Cases


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Microsoft MB-220 Exam Dumps

Exam Name: Microsoft Dynamics 365 for Marketing Exam
Certification Name: Dynamics 365 for Marketing Functional Consultant Associate

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  • Total Questions: 248
  • Last Updation Date: 17-Feb-2025

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