Question # 1 Your organization is planning to implement Field Service mobile app based on the Microsoft Power Platform. You need to install this app on a mobile device and test it. A. Ensure the user is assigned the appropriate Microsoft Power Apps license.B. Ensure the user is correctly set up in the Woodford solution.C. Ensure the minimum supported version of the Field Service solution is installed.D. Ensure the user is assigned the Field Service-Resource security role.
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C. Ensure the minimum supported version of the Field Service solution is installed.D. Ensure the user is assigned the Field Service-Resource security role.Question # 2 You are a Dynamics 365 for Field Service scheduler using the Schedule Assistant.
You notice the Schedule Assistant always sets the Default Radius to 25 KM.You need to have the schedule assistant Default Radius set to 50 Miles.
Which two options should you choose? Each correct answer presents a complete solution. A. Set the Default Radius Unit to Miles under Field Service Settings, Work Order/Booking section.B. Set the Default Radius Value to 50 under Scheduling Parameters.C. Set the Default Radius Value to 50 under Field Service Settings, Work Order/ Booking section.D. Set the Default Radius Unit to Miles under Scheduling Parameters.
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A. Set the Default Radius Unit to Miles under Field Service Settings, Work Order/Booking section.D. Set the Default Radius Unit to Miles under Scheduling Parameters.
Answer Description Explanation:
Question # 3 A customer experience manager wants to share a technician's phone number with a customer. The customer needs to be able to see the phone number in the customer experience portal and be able to communicate directly with the technician.
The customer reports that they are not able to see the phone number in the portal.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point. A. Verify that the customer is nor on the exclusion list.B. Ensure the customers Communication Type is set to BothC. Within the Customer Portal, update Show Resource Phone to Yes.D. Verify that the Main Phone field is populated.E. Ensure the customer's communication preference is set to Allowed
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A. Verify that the customer is nor on the exclusion list.E. Ensure the customer's communication preference is set to AllowedQuestion # 4 Contoso has asked that you create several work order types to meet their Requirements and Planned Changes.
Of the many work order types requested, which three should you create? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point. A. InstallationB. AgreementC. ReturnsD. InspectionE. Preventative Maintenance
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A. InstallationD. InspectionE. Preventative MaintenanceQuestion # 5 Dispatchers at Contoso have access to a wide range of information because they often cover for each other within the region. However, for their normal dairy operations, they only need to be able to see resources in their territory.
The dispatcher needs to customize their schedule board to filter resources to their territory. What should the dispatcher do? A. On the Filter & Map View window, select a Service Territory, then select Save Current Filters as Default.B. On the Filter & Map View window, select a Resource Type, then select Save Current Filters as Default.C. In the Scheduler Settings, select one Territory.D. Add a Booking Requirements tab.
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A. On the Filter & Map View window, select a Service Territory, then select Save Current Filters as Default.Question # 6 You are implementing Connected Field Service.
You need to provide a list of loT components that can be used within Connected Field Service. Which three loT components are applicable? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point. A. Azure Blob StorageB. Azure SQL DatabaseC. App ServicesD. Cognitive ServicesE. Azure Cosmos Database
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A. Azure Blob StorageC. App ServicesQuestion # 7 You have created a new entity to tie to the Asset to capture key data. You launch the Microsoft Dynamics 365 Field Service mobile app in offline mode. You need to ensure that you can see the entity. What should you do? A. Sign in to the System Business Settings to ensure the entity is enabled for mobile offline.B. Enable the entity for mobile.C. Sign in to Power Apps, and ensure the entity is enabled for mobile offline.D. Sign in to Power Apps, and ensure the entity is enabled for Microsoft Outlook mobile offline.
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C. Sign in to Power Apps, and ensure the entity is enabled for mobile offline.Question # 8 You are deploying the Microsoft Dynamics 365 Field Service mobile app at your organization.<
You are in the process of creating push notifications for the mobile app, and you have the following requirement:
When a field service technician is assigned an emergency priority work order, the technician should be immediately notified on their mobile phone.
What should you do? A. Create a notification Power Automate flow using an automated flow. The condition within the flow should look at the Work Order entity where the out-of-the-box priority field has a value of Emergency priority.B. Create a notification Power Automate flow using a scheduled flow. The condition within the flow should look at Bookable Resource Bookings where the out-of-the box priority field has a value of Emergency priority.C. Create a notification Power Automate flow using an instant flow. The condition within the flow should look at the Bookable Resource Booking entity where the out of-the-box priority field has a value of Emergency priority.D. Create a notification Power Automate flow using a scheduled flow. The condition within the flow should look at the Work Order entity where the out-of-the-box priority field has a value of Emergency priority.
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A. Create a notification Power Automate flow using an automated flow. The condition within the flow should look at the Work Order entity where the out-of-the-box priority field has a value of Emergency priority.
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