Question # 1 You are managing your organization's assets.
You need to give your organization's technicians better visibility on their locations in order to reduce travel time and time spent searching for the asset when the technicians arrive on site.
How should you structure the system to manage this request? A. Use asset properties to provide location details.B. Attach a functional location to each asset.C. Create a detailed service account tree.D. Create a custom entity to house asset location details.
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B. Attach a functional location to each asset.
Question # 2 A customer experience manager wants to share a technician's phone number with a customer. The customer needs to be able to see the phone number in the customer experience portal and be able to communicate directly with the technician.
The customer reports that they are not able to see the phone number in the portal.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point. A. Verify that the customer is nor on the exclusion list.B. Ensure the customers Communication Type is set to BothC. Within the Customer Portal, update Show Resource Phone to Yes.D. Verify that the Main Phone field is populated.E. Ensure the customer's communication preference is set to Allowed
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A. Verify that the customer is nor on the exclusion list.E. Ensure the customer's communication preference is set to Allowed
Question # 3 Ensure the user is assigned the appropriate Microsoft Power Apps license. A. Ensure the user is assigned the appropriate Microsoft Power Apps license.B. Ensure the user is correctly set up in the Woodford solution.C. Ensure the minimum supported version of the Field Service solution is installed.D. Ensure the user is assigned the Field Service-Resource security role.
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C. Ensure the minimum supported version of the Field Service solution is installed.D. Ensure the user is assigned the Field Service-Resource security role.
Question # 4 Your organization is planning to implement Field Service mobile app based on the Microsoft Power Platform. You need to install this app on a mobile device and test it.
What are the two prerequisites for installing the mobile app? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point. A. Ensure the user is assigned the appropriate Microsoft Power Apps license.B. Ensure the user is correctly set up in the Woodford solution.C. Ensure the minimum supported version of the Field Service solution is installed.D. Ensure the user is assigned the Field Service-Resource security role.
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C. Ensure the minimum supported version of the Field Service solution is installed.D. Ensure the user is assigned the Field Service-Resource security role.
Question # 5 All delivery charges must be automatically added to any Delivery work order, and the price must be set and locked. The delivery charge must be set up in a way so that it is invoiced upon delivery completion.
Which three steps should you take to set up the invoice? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point. A. Create a Delivery Charge Product Record. Set Field Service Product Type to Service.B. Create a business rule to set the Delivery Charge work order product record line status to Used, and ensure Unit Amount is 75.00 Make Quantity and Amount fields read onlyC. Add the Delivery Charge product to the delivery incident type. Set Quantity to 1D. Create a Delivery Charge Product Record. Set Field Service Product Type to Non-Inventory.E. Create a business rule to set the Delivery Charge work order service line status to Used, set Duration to 1 hour and Amount to $75.00. Make Duration and Sale Amount details read only with the business rule.
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A. Create a Delivery Charge Product Record. Set Field Service Product Type to Service.B. Create a business rule to set the Delivery Charge work order product record line status to Used, and ensure Unit Amount is 75.00 Make Quantity and Amount fields read onlyC. Add the Delivery Charge product to the delivery incident type. Set Quantity to 1
Question # 6 Contoso has asked that you create several work order types to meet their Requirements and Planned Changes.
Of the many work order types requested, which three should you create? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point. A. InstallationB. AgreementC. ReturnsD. InspectionE. Preventative Maintenance
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A. InstallationD. InspectionE. Preventative Maintenance
Question # 7 A new service technician was recently hired on at Litware, Inc. and is assigned to the HVAC team. The service technician is still learning about the job and the units the company sells and services.
The service technician has been assigned to a repair work order for a unit. Upon arrival and inspection, the service technician turns off the one circuit breaker to the unit, but is not sure what should be done next. The service technician makes a phone call to the internal help team, but they aren't sure how to provide guidance as they cannot see what exactly the service technician is looking at and the service technician cannot describe it.
What should the company implement to handle this sort of issue? A. Microsoft Dynamics 365 GuidesB. Microsoft Dynamics 365 Remote AssistC. Microsoft TeamsD. Resource Scheduling Optimization
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B. Microsoft Dynamics 365 Remote Assist
Question # 8 You are a Dynamics 365 for Field Service scheduler using the Schedule Assistant.
You notice the Schedule Assistant always sets the Default Radius to 25 KM.You need to have the schedule assistant Default Radius set to 50 Miles.
Which two options should you choose? Each correct answer presents a complete solution. A. Set the Default Radius Unit to Miles under Field Service Settings, Work Order/Booking section.B. Set the Default Radius Value to 50 under Scheduling Parameters.C. Set the Default Radius Value to 50 under Field Service Settings, Work Order/ Booking section.D. Set the Default Radius Unit to Miles under Scheduling Parameters.
Click for Answer
A. Set the Default Radius Unit to Miles under Field Service Settings, Work Order/Booking section.D. Set the Default Radius Unit to Miles under Scheduling Parameters.
Answer Description Explanation:
https://docs.microsoft.com/en-us/dynamics365/field-service/configure-default-settings
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