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MB-240 Practice Questions

Question # 1
You are deploying the Microsoft Dynamics 365 Field Service mobile app at your organization.< You are in the process of creating push notifications for the mobile app, and you have the following requirement: When a field service technician is assigned an emergency priority work order, the technician should be immediately notified on their mobile phone. What should you do?
A. Create a notification Power Automate flow using an automated flow. The condition within the flow should look at the Work Order entity where the out-of-the-box priority field has a value of Emergency priority.
B. Create a notification Power Automate flow using a scheduled flow. The condition within the flow should look at Bookable Resource Bookings where the out-of-the box priority field has a value of Emergency priority.
C. Create a notification Power Automate flow using an instant flow. The condition within the flow should look at the Bookable Resource Booking entity where the out of-the-box priority field has a value of Emergency priority.
D. Create a notification Power Automate flow using a scheduled flow. The condition within the flow should look at the Work Order entity where the out-of-the-box priority field has a value of Emergency priority.


A. Create a notification Power Automate flow using an automated flow. The condition within the flow should look at the Work Order entity where the out-of-the-box priority field has a value of Emergency priority.


Question # 2
You are Dynamics 365 for Field Service Administrator and work for a manufacturing company. The company provides customers with large power systems for sophisticated data centers. The power systems are serviced by a field engineering team.

The field engineering team documents work done on repairs and maintenance by completing Work Orders within Dynamics 365.

You need to easily schedule work orders for the field engineering team via the schedule and enable geocoding.

Which two steps must you take to schedule resources via the schedule board and enable geocoding? Each correct answer presents part of the solution.

A. Connect to Maps in Resource Scheduling.
B. Configure the map on the Schedule Board.
C. Set Auto Geo Code Addresses to Yes in Resource Scheduling.
D. Set Auto Geo Code Addresses to Yes in Field Service Settings.


A. Connect to Maps in Resource Scheduling.
D. Set Auto Geo Code Addresses to Yes in Field Service Settings.


Question # 3
You are a Microsoft Dynamics 365 Field Service dispatcher. A customer's work order has a particular characteristic and time requirement that is different from most other work orders. You need to be shown the most suitable resources, and manually book the one that matches the customer's requirements. What should you do?
A. Schedule by using drag and drop on the Schedule Board.
B. Schedule by using the Schedule Assistant.
C. Schedule the using Resource Scheduling Optimization.
D. Schedule by building a rule to automatically assign the customer-preferred resource.


A. Schedule by using drag and drop on the Schedule Board.


Question # 4
A new service technician was recently hired on at Litware, Inc. and is assigned to the HVAC team. The service technician is still learning about the job and the units the company sells and services.

The service technician has been assigned to a repair work order for a unit. Upon arrival and inspection, the service technician turns off the one circuit breaker to the unit, but is not sure what should be done next. The service technician makes a phone call to the internal help team, but they aren't sure how to provide guidance as they cannot see what exactly the service technician is looking at and the service technician cannot describe it.

What should the company implement to handle this sort of issue?

A. Microsoft Dynamics 365 Guides
B. Microsoft Dynamics 365 Remote Assist
C. Microsoft Teams
D. Resource Scheduling Optimization


B. Microsoft Dynamics 365 Remote Assist


Question # 5
Dispatchers at Contoso have access to a wide range of information because they often cover for each other within the region. However, for their normal dairy operations, they only need to be able to see resources in their territory. The dispatcher needs to customize their schedule board to filter resources to their territory. What should the dispatcher do?
A. On the Filter & Map View window, select a Service Territory, then select Save Current Filters as Default.
B. On the Filter & Map View window, select a Resource Type, then select Save Current Filters as Default.
C. In the Scheduler Settings, select one Territory.
D. Add a Booking Requirements tab.


A. On the Filter & Map View window, select a Service Territory, then select Save Current Filters as Default.


Question # 6
A customer experience manager wants to share a technician's phone number with a customer. The customer needs to be able to see the phone number in the customer experience portal and be able to communicate directly with the technician. The customer reports that they are not able to see the phone number in the portal. Which two actions should you perform? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
A. Verify that the customer is nor on the exclusion list.
B. Ensure the customers Communication Type is set to Both
C. Within the Customer Portal, update Show Resource Phone to Yes.
D. Verify that the Main Phone field is populated.
E. Ensure the customer's communication preference is set to Allowed


A. Verify that the customer is nor on the exclusion list.
E. Ensure the customer's communication preference is set to Allowed


Question # 7
You are a Dynamics 365 for Field Service scheduler using the Schedule Assistant. You notice the Schedule Assistant always sets the Default Radius to 25 KM.You need to have the schedule assistant Default Radius set to 50 Miles. Which two options should you choose? Each correct answer presents a complete solution.
A. Set the Default Radius Unit to Miles under Field Service Settings, Work Order/Booking section.
B. Set the Default Radius Value to 50 under Scheduling Parameters.
C. Set the Default Radius Value to 50 under Field Service Settings, Work Order/ Booking section.
D. Set the Default Radius Unit to Miles under Scheduling Parameters.


A. Set the Default Radius Unit to Miles under Field Service Settings, Work Order/Booking section.
D. Set the Default Radius Unit to Miles under Scheduling Parameters.

Explanation:

https://docs.microsoft.com/en-us/dynamics365/field-service/configure-default-settings

Question # 8
Your organization is planning to implement Field Service mobile app based on the Microsoft Power Platform. You need to install this app on a mobile device and test it.

What are the two prerequisites for installing the mobile app? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

A. Ensure the user is assigned the appropriate Microsoft Power Apps license.
B. Ensure the user is correctly set up in the Woodford solution.
C. Ensure the minimum supported version of the Field Service solution is installed.
D. Ensure the user is assigned the Field Service-Resource security role.


C. Ensure the minimum supported version of the Field Service solution is installed.
D. Ensure the user is assigned the Field Service-Resource security role.


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Microsoft MB-240 Exam Dumps

Exam Name: Microsoft Dynamics 365 for Field Service
Certification Name: Microsoft Dynamics 365 for Field Service Functional Consultant Associate

Microsoft MB-240 exam dumps are created by industry top professionals and after that its also verified by expert team. We are providing you updated Microsoft Dynamics 365 for Field Service exam questions answers. We keep updating our Microsoft Dynamics 365 for Field Service Functional Consultant Associate practice test according to real exam. So prepare from our latest questions answers and pass your exam.

  • Total Questions: 196
  • Last Updation Date: 15-Apr-2025

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