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MB-240 Practice Questions

Question # 1
All delivery charges must be automatically added to any Delivery work order, and the price must be set and locked. The delivery charge must be set up in a way so that it is invoiced upon delivery completion. Which three steps should you take to set up the invoice? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
A. Create a Delivery Charge Product Record. Set Field Service Product Type to Service.
B. Create a business rule to set the Delivery Charge work order product record line status to Used, and ensure Unit Amount is 75.00 Make Quantity and Amount fields read only
C. Add the Delivery Charge product to the delivery incident type. Set Quantity to 1
D. Create a Delivery Charge Product Record. Set Field Service Product Type to Non-Inventory.
E. Create a business rule to set the Delivery Charge work order service line status to Used, set Duration to 1 hour and Amount to $75.00. Make Duration and Sale Amount details read only with the business rule.


A. Create a Delivery Charge Product Record. Set Field Service Product Type to Service.
B. Create a business rule to set the Delivery Charge work order product record line status to Used, and ensure Unit Amount is 75.00 Make Quantity and Amount fields read only
C. Add the Delivery Charge product to the delivery incident type. Set Quantity to 1


Question # 2
You are setting up assets for a customer. The VP of Field Service wants to have greater visibility to all the serialized components of an asset in a hierarchical view. Solution: You create each serialized component as a sub-asset to its parent asset. Does this meet the goal?
A. Yes
B. No


A. Yes


Question # 3
You are Dynamics 365 for Field Service Administrator and work for a manufacturing company. The company provides customers with large power systems for sophisticated data centers. The power systems are serviced by a field engineering team.

The field engineering team documents work done on repairs and maintenance by completing Work Orders within Dynamics 365.

You need to easily schedule work orders for the field engineering team via the schedule and enable geocoding.

Which two steps must you take to schedule resources via the schedule board and enable geocoding? Each correct answer presents part of the solution.

A. Connect to Maps in Resource Scheduling.
B. Configure the map on the Schedule Board.
C. Set Auto Geo Code Addresses to Yes in Resource Scheduling.
D. Set Auto Geo Code Addresses to Yes in Field Service Settings.


A. Connect to Maps in Resource Scheduling.
D. Set Auto Geo Code Addresses to Yes in Field Service Settings.


Question # 4
You are configuring the schedule board so that dispatchers can:

1. see all resources on the schedule board at once, with no filtering based on resource type, internal and subcontractors.

2. quickly look at the board, and determine who is internal versus external.

You need to ensure dispatchers can see the resource type.

In which two places should you add the Resource Type field? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point

A. To Resource Details View
B. To Resource Cell Template
C. To Retrieve Resources Query
D. To Resource Tooltips View


B. To Resource Cell Template
C. To Retrieve Resources Query


Question # 5
Dispatchers at Contoso have access to a wide range of information because they often cover for each other within the region. However, for their normal dairy operations, they only need to be able to see resources in their territory. The dispatcher needs to customize their schedule board to filter resources to their territory. What should the dispatcher do?
A. On the Filter & Map View window, select a Service Territory, then select Save Current Filters as Default.
B. On the Filter & Map View window, select a Resource Type, then select Save Current Filters as Default.
C. In the Scheduler Settings, select one Territory.
D. Add a Booking Requirements tab.


A. On the Filter & Map View window, select a Service Territory, then select Save Current Filters as Default.


Question # 6
You are implementing Connected Field Service. You need to provide a list of loT components that can be used within Connected Field Service. Which three loT components are applicable? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
A. Azure Blob Storage
B. Azure SQL Database
C. App Services
D. Cognitive Services
E. Azure Cosmos Database


A. Azure Blob Storage
C. App Services


Question # 7
You have created a new entity to tie to the Asset to capture key data. You launch the Microsoft Dynamics 365 Field Service mobile app in offline mode. You need to ensure that you can see the entity. What should you do?

A. Sign in to the System Business Settings to ensure the entity is enabled for mobile offline.
B. Enable the entity for mobile.
C. Sign in to Power Apps, and ensure the entity is enabled for mobile offline.
D. Sign in to Power Apps, and ensure the entity is enabled for Microsoft Outlook mobile offline.


C. Sign in to Power Apps, and ensure the entity is enabled for mobile offline.


Question # 8
You are managing your organization's assets. You need to give your organization's technicians better visibility on their locations in order to reduce travel time and time spent searching for the asset when the technicians arrive on site. How should you structure the system to manage this request?
A. Use asset properties to provide location details.
B. Attach a functional location to each asset.
C. Create a detailed service account tree.
D. Create a custom entity to house asset location details.


B. Attach a functional location to each asset.


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Microsoft MB-240 Exam Dumps

Exam Name: Microsoft Dynamics 365 for Field Service
Certification Name: Microsoft Dynamics 365 for Field Service Functional Consultant Associate

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  • Total Questions: 159
  • Last Updation Date: 20-Nov-2024

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