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MB-240 Practice Questions

Question # 1
You are Dynamics 365 for Field Service Administrator and work for a manufacturing company. The company provides customers with large power systems for sophisticated data centers. The power systems are serviced by a field engineering team.

The field engineering team documents work done on repairs and maintenance by completing Work Orders within Dynamics 365.

You need to easily schedule work orders for the field engineering team via the schedule and enable geocoding.

Which two steps must you take to schedule resources via the schedule board and enable geocoding? Each correct answer presents part of the solution.

A. Connect to Maps in Resource Scheduling.
B. Configure the map on the Schedule Board.
C. Set Auto Geo Code Addresses to Yes in Resource Scheduling.
D. Set Auto Geo Code Addresses to Yes in Field Service Settings.


A. Connect to Maps in Resource Scheduling.
D. Set Auto Geo Code Addresses to Yes in Field Service Settings.


Question # 2
Ensure the user is assigned the appropriate Microsoft Power Apps license.
A. Ensure the user is assigned the appropriate Microsoft Power Apps license.
B. Ensure the user is correctly set up in the Woodford solution.
C. Ensure the minimum supported version of the Field Service solution is installed.
D. Ensure the user is assigned the Field Service-Resource security role.


C. Ensure the minimum supported version of the Field Service solution is installed.
D. Ensure the user is assigned the Field Service-Resource security role.


Question # 3
You are implementing Connected Field Service. You need to provide a list of loT components that can be used within Connected Field Service. Which three loT components are applicable? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
A. Azure Blob Storage
B. Azure SQL Database
C. App Services
D. Cognitive Services
E. Azure Cosmos Database


A. Azure Blob Storage
C. App Services


Question # 4
You are a Dynamics 365 for Field Service scheduler using the Schedule Assistant. You notice the Schedule Assistant always sets the Default Radius to 25 KM.You need to have the schedule assistant Default Radius set to 50 Miles. Which two options should you choose? Each correct answer presents a complete solution.
A. Set the Default Radius Unit to Miles under Field Service Settings, Work Order/Booking section.
B. Set the Default Radius Value to 50 under Scheduling Parameters.
C. Set the Default Radius Value to 50 under Field Service Settings, Work Order/ Booking section.
D. Set the Default Radius Unit to Miles under Scheduling Parameters.


A. Set the Default Radius Unit to Miles under Field Service Settings, Work Order/Booking section.
D. Set the Default Radius Unit to Miles under Scheduling Parameters.

Explanation:

https://docs.microsoft.com/en-us/dynamics365/field-service/configure-default-settings

Question # 5
A new service technician was recently hired on at Litware, Inc. and is assigned to the HVAC team. The service technician is still learning about the job and the units the company sells and services.

The service technician has been assigned to a repair work order for a unit. Upon arrival and inspection, the service technician turns off the one circuit breaker to the unit, but is not sure what should be done next. The service technician makes a phone call to the internal help team, but they aren't sure how to provide guidance as they cannot see what exactly the service technician is looking at and the service technician cannot describe it.

What should the company implement to handle this sort of issue?

A. Microsoft Dynamics 365 Guides
B. Microsoft Dynamics 365 Remote Assist
C. Microsoft Teams
D. Resource Scheduling Optimization


B. Microsoft Dynamics 365 Remote Assist


Question # 6
Your company processes a large number of work orders each day. The company wants to ensure the high priority work orders are dealt with immediately. You need to configure the schedule board so that bookings are easily visible to the dispatchers. How can you configure Dynamics Field Services to increase booking visibility?
A. Configure a work order type for high priority issues, to help categorize high priority work order records.
B. Configure an Incident type for high priority incidents on work order records.
C. Configure the status color for a booking status record, to identify high priority work order records.
D. Configure a priority record to allow you to identify high priority work order records.


C. Configure the status color for a booking status record, to identify high priority work order records.


Question # 7
You are configuring the schedule board so that dispatchers can:

1. see all resources on the schedule board at once, with no filtering based on resource type, internal and subcontractors.

2. quickly look at the board, and determine who is internal versus external.

You need to ensure dispatchers can see the resource type.

In which two places should you add the Resource Type field? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point

A. To Resource Details View
B. To Resource Cell Template
C. To Retrieve Resources Query
D. To Resource Tooltips View


B. To Resource Cell Template
C. To Retrieve Resources Query


Question # 8
You are deploying the Microsoft Dynamics 365 Field Service mobile app at your organization.< You are in the process of creating push notifications for the mobile app, and you have the following requirement: When a field service technician is assigned an emergency priority work order, the technician should be immediately notified on their mobile phone. What should you do?
A. Create a notification Power Automate flow using an automated flow. The condition within the flow should look at the Work Order entity where the out-of-the-box priority field has a value of Emergency priority.
B. Create a notification Power Automate flow using a scheduled flow. The condition within the flow should look at Bookable Resource Bookings where the out-of-the box priority field has a value of Emergency priority.
C. Create a notification Power Automate flow using an instant flow. The condition within the flow should look at the Bookable Resource Booking entity where the out of-the-box priority field has a value of Emergency priority.
D. Create a notification Power Automate flow using a scheduled flow. The condition within the flow should look at the Work Order entity where the out-of-the-box priority field has a value of Emergency priority.


A. Create a notification Power Automate flow using an automated flow. The condition within the flow should look at the Work Order entity where the out-of-the-box priority field has a value of Emergency priority.


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Microsoft MB-240 Exam Dumps

Exam Name: Microsoft Dynamics 365 for Field Service
Certification Name: Microsoft Dynamics 365 for Field Service Functional Consultant Associate

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  • Total Questions: 196
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