Question # 1 After determining the appropriate maintenance window, which of the following should occur NEXT in the operational infrastructure change process?
A. Implement the change. B. Approve the test
plan. C. Notify customers. D. Develop a rollback
plan.
Click for Answer
D. Develop a rollback
plan.
Answer Description The project manager should develop a rollback plan next after determining the appropriate maintenance window in the operational infrastructure change process. A rollback plan is a contingency plan that describes how to revert to the previous state of the system or infrastructure in case of a failure or disruption during the change implementation. A rollback plan can help to minimize the impact and risk of the change and ensure business continuity and stability.
Question # 2 Following the approval of a change by the CCB, which of the following should a project manager consider next when deploying a new networking device into an existing production environment? A. Maintenance window B. Risk assessment C. Operational security D. Validation check
Click for Answer
A. Maintenance window
Answer Description Explanation:
A maintenance window is a predefined period of time during which planned changes or updates can be performed on a system or network with minimal impact on the users or business operations1. A project manager should consider the maintenance window next when deploying a new networking device into an existing production environment, as it will help to reduce the risk of downtime, disruption, or errors. A maintenance window should be scheduled in advance, communicated to the stakeholders, and aligned with the change management plan2.
Question # 3 Which of the following communication tools would a project manager use to broadcast information without being assured the information will be received?
A. Telephone B. Videoconference C. Face-to-face D. Email
Click for Answer
D. Email
Answer Description Email is a communication tool that allows the project manager to send information to one or more recipients without requiring immediate feedback or confirmation of receipt. Email can be used to broadcast information that is not urgent or critical, such as status updates, meeting minutes, or general announcements1, p. 75
Question # 4 Which of the
following provides the best justification for undertaking a project? A. Scope statement B. Business case C. Sponsor request D. Project charter
Click for Answer
B. Business case
Answer Description A business case provides justification for undertaking a project, programme or portfolio. It evaluates the benefit, cost and risk of alternative options and provides a rationale for the preferred solution. A business case is essential for demonstrating the value of the project and securing the approval and funding from the governance. A business case is different from a scope statement, which defines the project boundaries and deliverables; a sponsor request, which initiates the project idea and seeks support; and a project charter, which authorizes the project and assigns the project manager. References = CompTIA Project+ PK0-005 Certification Study Guide, Chapter 3: Initiating Projects; What is business case? | APM
Question # 5 Several stakeholders have declined the invitation for the kickoff of a major digital transformation protect. Which of the following actions should the project manager take NEXT? A. Escalate directly to the project sponsor B. Push the kickoff meeting out by one week C. Proceed with the kickoff as planned D. Identity replacements for project stakeholders
Click for Answer
A. Escalate directly to the project sponsor
Answer Description Explanation:
The project sponsor is the person who provides the authority, funding, and support for the project. The project sponsor can also help to influence and engage the key stakeholders who are essential for the success of the project. If several stakeholders have declined the invitation for the kickoff meeting, which is an important event to establish the vision, scope, and expectations of the project, the project manager should escalate this issue to the project sponsor and seek their assistance to ensure the participation of the stakeholders1, p. 47
Question # 6 Which of the following BEST illustrates how team members with different roles should interact on the team? A. SOWB. WBSC. RACID. PERT
Click for Answer
C. RACI
Answer Description Explanation:
RACI is a tool that best illustrates how team members with different roles should interact on the team. RACI is an acronym that stands for responsible, accountable, consulted, and informed. RACI is a type of responsibility assignment matrix (RAM) that defines and clarifies the roles and responsibilities of each team member for each task or activity in a project. RACI can help to improve communication, collaboration, and accountability among team members and avoid confusion, duplication, or conflicts3
Question # 7 An institution wants to implement software solutions to help manage the internal flow for formally responding in writing to citizens' complaints. Which of the following solutions would be BEST? A. Enterprise resource
planning and end user applications B. Electronic document
and record management systems C. Customer relationship
management and databases D. Content management
and financial systems
Click for Answer
B. Electronic document
and record management systems
Answer Description Electronic document and record management systems would be the best software solutions to help an institution manage the internal flow for formally responding in writing to citizens’ complaints. Electronic document and record management systems are software systems that help organizations create, store, organize, manage, track, and distribute electronic documents and records. Electronic document and record management systems can help to improve efficiency, productivity, collaboration, compliance, and security of document and record management processes and workflows3
Question # 8 After determining the appropriate maintenance window, which of the following should occur NEXT in the operational infrastructure change process? A. Implement the change. B. Approve the test plan. C. Notify customers. D. Develop a rollback plan.
Click for Answer
D. Develop a rollback plan.
Answer Description Explanation:
The project manager should develop a rollback plan next after determining the appropriate maintenance window in the operational infrastructure change process. A rollback plan is a contingency plan that describes how to revert to the previous state of the system or infrastructure in case of a failure or disruption during the change implementation. A rollback plan can help to minimize the impact and risk of the change and ensure business continuity and stability.
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