Question # 1 A new customer asks you to design a solution for a Power Apps app that uses Microsoft Dataverse. The customer wants to keep the service process simple and save on both licensing and development time. You need to recommend solutions for the customer. What should you recommend? To answer, drag the appropriate setting to the correct drop targets. Each source may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.
Answer Description
Graphical user interface, application Description automatically generated Box 1: Model-drive app Integration with Microsoft Outlook requires a Model-driven app. Box 2: Dynamics 365 Customer Service Schedule anything in Dynamics 365 using Universal Resource Scheduling. You can enable scheduling for any entity in Dynamics 365 Sales, Field Service, Customer Service, and Project Service Automation, including custom entities. Box 3: Canvas app
Question # 2 You are designing a Microsoft Power Platform solution for a company. Which components should you recommend? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.
Answer Description
Graphical user interface, text, application Description automatically generated Box 1: Business rule You can create business rules and recommendations to apply logic and validations without writing code or creating plug-ins. Business rules provide a simple interface to implement and maintain fast-changing and commonly used rules. Box 2: Power Automate flow Trigger the Power Automate flow with “When a record is updated”, then add a Condition in the flow and configure it with Status Label equals to Won.
Question # 3 A company plans to transition from an existing proprietary solution to a Power Platform solution. The company is consolidating data from several sources. The company reports the following data quality issues with the existing solution: Users often encounter a character limit when entering data. The database includes multiple instances of duplicate records. You need to recommend solutions to ensure that the data quality issues are not present in the Power Platform solution. What should you recommend? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.
Answer Description
Graphical user interface, text, application Description automatically generated Box 1: Define the data type and format for each column Increase the data type size of the column.
Box 2: Define and implement duplicate detection rules
Question # 4 You need to provide the IT team and managers with a mobile solution. How many apps should you recommend?
A. one app for each job role
B. one app for each user
C. one app for all employees of the team
D. one app for each team of employees
Click for Answer
A. one app for each job role
Answer Description Scenario: IT staff needs a mobile solution to see IT cases at the top of the menu since this is their primary focus. Managers need to see all customer dashboards at the top of their menu on their mobile device.
Question # 5 You are designing a model-driven app that provides marketing, sales, and service operations to a company. The app must integrate with the following systems and data sources: • A third-party marketing system for lead generation and website submissions. • A Microsoft Excel Online file that contains manufacturing data on relevant products. • A separate Microsoft Dataverse environment. You need to recommend Power Automate connectors for the app. Which connections should you recommend? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.
Answer Description Box 1: Custom connector While Azure Logic Apps, Microsoft Power Automate, and Microsoft Power Apps offer over 325+ connectors to connect to Microsoft and non-Microsoft services, you may want to communicate with services that aren't available as prebuilt connectors.
Box 2: Microsoft Dataverse The Microsoft Dataverse connector provides several triggers to start your flows and many actions that you can use to create or update data in Dataverse while your flows run. You can use Dataverse actions even if your flows don't use a trigger from the Dataverse connector. Use the Microsoft Dataverse connector to create cloud flows that start when data changes in Dataverse tables and custom messages
Question # 6 You are a Power Platform consultant for an internet support company.
The company lacks a budget to buy third-party ISVs or add-ons. The company requires a new system that achieves the following: All support issues must come in by email, need to be logged, and assigned to the support group. Accounts must synchronize with the parent company Oracle database. Reports must be sent to the executives on a weekly basis. No custom code will be used in the system. You need to recommend the components that should be configured. Which two components should you recommend? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
A. Power Virtual Agents
B. Microsoft Dataverse
C. server-side synchronization
D. Microsoft Customer Voice
Click for Answer
B. Microsoft Dataverse
D. Microsoft Customer Voice
Answer Description Explanation: The Dynamics 365 Customer Voice data is stored in Microsoft Dataverse. Dynamics 365 Customer Voice is an enterprise feedback management application you can use to easily keep track of the customer metrics that matter the most to your business. ... It provides a personalized experience, enabling you to collect customer feedback and get relevant insights quickly and easily, all in a few clicks. Reference: https://docs.microsoft.com/en-us/dynamics365/customer-voice/about https://docs.microsoft.com/en-us/dynamics365/customer-voice/data-flow
Question # 7 A company reports the following issues with an existing data management system. Users cannot search for specific records by using a user-friendly ID or record identifier. Users occasionally enter data into fields that is not required. The record form displays all fields. Many of the fields are not used. You need to ensure that the Power Platform solution will ensure data quality can be properly maintained. Which component should you use? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.
Answer Description
Graphical user interface, text, application, chat or text message Description automatically generated Box 1: Autonumber column Autonumber columns are columns that automatically generate alphanumeric strings whenever they are created. Box 2: Business rule By combining conditions and actions, you can do any of the following with business rules: Enable or disable columns Set column values Clear column values Set column requirement levels Show or hide columns Validate data and show error messages Create business recommendations based on business intelligence.
Question # 8 You are creating a scope of work document for a solution. You have the following requirements: • Track support cases, first response time, and resolution time. • Include a chat-like interface that allows managers to check the status of cases with minimal manual searching. • Allow cases to have multiple different priority levels. You need to include the required Dynamics 365 and Microsoft Power Platform components. Which two components should you include? Each correct answer presents part of the solution. NOT: Each correct selection is worth one point.
A. Dynamics 365 Customer Service
B. Power virtual Agents
C. PowerBI
D. Dynamics 365 Customer Voice
Click for Answer
A. Dynamics 365 Customer Service
B. Power virtual Agents
Answer Description Power Virtual Agents lets you create powerful chatbots that can answer questions posed by your customers, other employees, or visitors to your website or service. Use Dynamics 365 Customer Service to: Track customer issues through cases Record all interactions related to a case Share information in the knowledge base Create queues and route cases to the right channels Create and track service levels through service-level agreements (SLAs) Define service terms through entitlements Manage performance and productivity through reports and dashboards Create and schedule services Participate in chats Manage conversations across channels Reference: https://docs.microsoft.com/en-us/power-virtual-agents/fundamentals-what-is-power-virtualagents https://docs.microsoft.com/en-us/dynamics365/customer-service/overview
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