Question # 1 You need to recommend a collaboration tool for each group. Which tool should you use? To answer, select the appropriate tool in the answer area. NOTE: Each correct selection is worth one point.
Answer Description
Box 1: Microsoft Teams Maintenance supervisors must not have access to Dynamics 365 Customer Service. The supervisors must be able to communicate with the contracts team about contracts. Box 2: Dynamics 365 Workspace Aircraft maintenance vendors must have only view and upload privileges to their invoices and receipts. The Expense management mobile workspace lets users capture and upload a receipt, so that they can attach it to an expense report later.
Question # 2 You need to select an appropriate app for Relecloud. Which app should you recommend?
A. Dynamics 365 Field Service
B. Dynamics 365 Sales
C. Dynamics 365 Project Operations
D. Dynamics 365 Customer Service
Click for Answer
D. Dynamics 365 Customer Service
Answer Description Explanation: Microsoft Dynamics 365 Customer Service is a module for customer service automation that streamlines case and knowledge management, enables personalized customer service with a 360-degree customer view, and provides visibility into customer service department performance with dashboards and reports. Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/overview
Question # 3 A company sells antique books. The company stores data about book locations in an existing system by using the following database fields: Room, Shelf. The company must import the data from the existing system into a Power Platform solution. Existing data into must be modified to match the design of the new solution. You need to recommend a solution to combine the room and shelf fields into a single column during the import process. Which tool should you recommend?
A. Power Platform dataflows
B. Data Import Wizard
C. import from CSV
D. Microsoft Excel Online
Click for Answer
Answer Description Dataverse includes a web application tool called Import Data Wizard. You use this tool to import data records from one or more comma-separated values (.csv), XML Spreadsheet 2003 (.xml), or text files. Use transformation mapping to modify data before importing it. For example, split a full name that is contained in the source file into a first name and a last name to match the target columns for a table. Note: To implement data import, you typically do the following: Create a comma-separated values (CSV), XML Spreadsheet 2003 (XMLSS), or text source file. Create a data map or use an existing data map. Create a comma-separated values (CSV), XML Spreadsheet 2003 (XMLSS), or text source file. Create a data map or use an existing data map. Associate an import file with a data map. Upload the content from a source file to the associated import file. Parse the import file. Transform the parsed data. Upload the transformed data into the target Dataverse server. Reference: https://docs.microsoft.com/en-us/powerapps/developer/data-platform/import-data https://docs.microsoft.com/en-us/powerapps/developer/data-platform/add-transformationmappings- import
Question # 4 You need to recommend the appropriate messaging channel solutions for the organization. What should you recommend? To answer, drag the appropriate messaging options to the correct user types. Each messaging option may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.
Answer Description
Box 1: Omnichannel for Customer Service dashboard Scenario: Workers must be able to communicate in near real-time with worker support agents. The company has a team or worker support agents that respond to inquiries from current and prospective workers. Some of the worker support agents are multilingual. If you choose to expand your customer service offering to provide chat and channels, the Customer Service workspace seamlessly adjusts to support managing conversations as well. Note: As an agent with the Customer Service Representative security role, when you open Customer Service workspace, you start on the Customer Service Agent Dashboard unless your administrator has changed the default view. This dashboard shows you your active cases, cases you can work in queues you are assigned to, and your open activities. You can open existing cases and activities or begin working new cases from the queues you are assigned to and create activities. Box 2: Dynamics 365 Customer Service Scenario: First Up uses an on-premises system to manage current and historical patient data including medications and medical visits.
Question # 5 A company has a Power Platform solution that integrates with a third-party system. The client reports that unexpected updates are being made to the Accounts table. You need to determine the root cause of the issue. In which three locations should you investigate? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
A. Audit summary view
B. Solution history
C. SDK Message Processing Steps
D. Plug-in trace log
E. System job run history
Click for Answer
A. Audit summary view
B. Solution history
D. Plug-in trace log
Answer Description A: How to View Auditing Log Details? System administrators can see activities for the entities that are enabled for audit logging. To view the audit logs: Go to Settings > System >Auditing. Choose Audit Summary View. Under Audit Summary View, you will see the list of audit entries
B: You can view details about solution operations from the Solutions area of Power Apps. An operation can be a solution import, export, or uninstall. The solution history displays information such as solution version, solution publisher, type of operation, operation start and end time, and operation status. D: Trace log records are written to the PluginTraceLog Table. Writing of these records is controlled by the trace settings mentioned in Enable trace logging. This data can be found in model-driven applications by navigating to Settings and choosing the Plug-in Trace Log tile. Reference: https://www.sherweb.com/blog/dynamics-365/audits-dynamics-365/ https://docs.microsoft.com/en-us/powerapps/developer/data-platform/logging-tracing
Question # 6 A company has a model-driven app. The app has forms with both Business Rules and JavaScript added to handle the business logic on the form. The form contains logic that is enforced by using business rules. The company wants to apply the business rules to all forms In the app. You need to recommend a simplified form setup so the form can be maintained moving forward. What should you recommend?
A. Manage the business logic with a Power Apps Component Framework (PCF) control.
B. Evaluate whether complex pans of the logic can be solved by using Power Apps Component Framework (PCF) control. Use Business Rules for the remaining functionality.
C. Remove the Business Rules and use only JavaScript.
D. Update logic to ensure Business Rules are optimized. Use JavaScript for the remaining functionality.
Click for Answer
A. Manage the business logic with a Power Apps Component Framework (PCF) control.
Answer Description Explanation: PCF controls are reusable. Reference: https://docs.microsoft.com/en-us/powerapps/developer/component-framework/overview
Question # 7 You are designing a Power Platform solution for a company. You have the following requirements: Users in the human resources department must be able to create tasks. Users in the human resources department must be able to assign cases to other users. You need to recommend security settings to the company. What should you recommend? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.
Answer Description
Box 1: Assign only Create rights to activities You require the same set of Dataverse privileges and access rights to work with custom activities as those required to work with custom entities. Task-based privileges, at the bottom of the form, give a user privileges to perform specific tasks, such as publish articles. Box 2: Assign User-level assign rights to human resources case table. Record-level privileges define which tasks a user with access to the record can do, such as Read, Create, Delete, Write, Assign, Share, Append, and Append To. For user and team owned records, the access level choices for most privileges are tiered Organization, Business Unit, Business Unit and Child Business Unit or only the user’s own records. That means for read privilege on contact, I could set user owned, and the user would only see their own records.
Question # 8 A company uses two separate unlinked apps to manage sales leads: a Power Apps app and a third-party application. The client has the following requirements: Manage all leads by using the Power Apps app. Create a lead in the Power Apps app when a user creates a lead in the third-party application. Update leads in the Power Apps app when a user updates a lead in the third-party application. Connect to the third-party application by using an API. You need to recommend strategies to integrate the Power Apps app and the third-party application. Which three options can you use to achieve the goal? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
A. Dual-write
B. Custom connector
C. Dataflow
D. Power Automate cloud flow
E. Common Data Service connector
Click for Answer
A. Dual-write
D. Power Automate cloud flow
E. Common Data Service connector
Answer Description A: Customers should be able to adopt business applications from Microsoft and expect they speak the same language and seamlessly work together. Dual Write allows our customers to not think about these apps as different systems to write to independently; rather, the underlying infrastructure makes it seamless for these apps to write simultaneously. D: Use Custom APIs to create your own APIs in Dataverse. With a Custom API you can consolidate a group of operations into an API that you and other developers can call in their code. The Common Data Service (current environment) connector enables calling Custom APIs actions in Power Automate. E: Common Data Service provides access to the environment database on the Microsoft Common Data Service. It is available for Logic Apps, Power Automate, and Power Apps. Reference: https://docs.microsoft.com/en-us/business-applications-release-notes/april19/cdm-dataintegration/ dual-writelinkcommon- data-service-apps https://docs.microsoft.com/en-us/connectors/commondataservice/ https://docs.microsoft.com/en-us/powerapps/developer/data-platform/custom-api
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