Question # 1 For the purposes of quality assurance a quality audit was conducted on the processes being used in the project execution plan. One of the nonconformance issues raised by the auditor was that attendance lists for the project risk review meetings were not available.
Why is an attendance list important?
A. It is standard practice on projects to conduct risk review meetings which should have records on meeting attendance
B. The attendance list is evidence that risk review meetings were held with the appropriate project team members
C. It is a record that shows the number of attendees in the meeting
D. It is a document that is registered within the lessons learned register
Click for Answer
B. The attendance list is evidence that risk review meetings were held with the appropriate project team members
Answer Description The attendance list is important because it is evidence that risk review meetings were held with the appropriate project team members, as this is a requirement of the risk management plan. The risk management plan defines how risk management activities will be performed, recorded, and monitored throughout the project, and it also identifies the roles and responsibilities of the project team members and stakeholders in relation to risk management. The attendance list shows who participated in the risk review meetings, which are periodic meetings to review and update the risk register, the risk response plan, and the risk metrics. The attendance list also helps to ensure that the risk review meetings are effective and efficient, as it allows the project manager to follow up with the attendees on their assigned actions and to communicate the results of the meetings to the relevant stakeholders.
References: PMBOK Guide, 6th edition, page 414: “The risk management plan is a component of the project management plan that describes how risk management activities will be structured and performed.”
PMBOK Guide, 6th edition, page 415: “The risk management plan should document the roles and responsibilities of individuals and groups for each risk management process, as well as their availability, competency, and authority levels.”
PMBOK Guide, 6th edition, page 443: “Risk review meetings are held periodically to review and update the risk register, the risk response plan, and the risk metrics. The frequency of these meetings is determined by the project manager and the project team based on the project needs and the level of risk exposure.”
PMBOK Guide, 6th edition, page 444: “The project manager should document the results of the risk review meetings and communicate them to the project team and other stakeholders as appropriate.”
Question # 2 A technical subject matter expert (SME) identifies an occurrence that should be captured in the project's lessons learned The SME asks the project manager to write, document and include it in the lessons learned register.
What should the project manager do?
A. Assign the documenting task to a project team member
B. Ask the SME to document and capture the occurrence.
C. Request the SME to wait until the project closure phase.
D. Take ownership of documenting this information
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D. Take ownership of documenting this information
Answer Description The project manager is responsible for ensuring that the project’s lessons learned are captured, documented, and stored in the lessons learned register. The lessons learned register is a project document that records the knowledge gained from the project activities and processes, and that can be used in the current project and entered into the lessons learned repository for future projects12. The project manager should take ownership of documenting the occurrence that the SME identified, as it is part of the project manager’s role to facilitate the lessons learned process and to encourage the project team and other stakeholders to share their experiences and feedback. The project manager should also verify the accuracy and completeness of the information, and ensure that it is relevant and useful for the project and the organization. The project manager should update the lessons learned register throughout the project, not only at the end, as this allows the project team to learn and improve continuously. This is part of the Manage Project Knowledge process, which aims to use existing knowledge and create new knowledge to achieve the project objectives and contribute to organizational learning13. The other options are not the best choices because they do not reflect the project manager’s accountability and leadership for the lessons learned process. Assigning the documenting task to a project team member (option A) may delegate the project manager’s responsibility and reduce the project manager’s involvement and oversight of the lessons learned process. Asking the SME to document and capture the occurrence (option B) may shift the burden to the SME and discourage the SME from sharing more information and insights. Requesting the SME to wait until the project closure phase (option C) may delay the documentation and dissemination of the valuable knowledge and prevent the project team from applying it in the current project.
Question # 3 A new project manager is assigned to lead an agile project The project manager wants to use motivation to encourage the team to perform well throughout the project.
What should the project manager do?
A. Use the management reserves to fund some team-building activities
B. Inflate project estimates to provide a financial buffer for team activities.
C. Find another method to increase the team's performance
D. Implement a reward system aimed to keep the team engaged and motivated
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D. Implement a reward system aimed to keep the team engaged and motivated
Answer Description Agile project management is a flexible and iterative approach to delivering value to customers and stakeholders. Agile projects are built around motivated individuals who collaborate and communicate effectively, deliver working products frequently, and respond to changing requirements and feedback1. Motivation is a key factor that influences the performance, satisfaction, and retention of agile team members2. According to the agile manifesto, one of the principles of agile project management is to "build projects around motivated individuals. Give them the environment and support they need, and trust them to get the job done"3. Therefore, the project manager should implement a reward system that aligns with the agile values and principles, and that recognizes and reinforces the team’s achievements, contributions, and behaviors. A reward system can include both intrinsic and extrinsic rewards, such as feedback, recognition, appreciation, autonomy, mastery, purpose, growth, learning, fun, collaboration, innovation, and compensation45. A reward system should be tailored to the needs, preferences, and goals of each team member, and should be fair, transparent, and consistent. A reward system should also be flexible and adaptable, and should be reviewed and improved regularly based on the team’s feedback and performance.
References: What Is Agile Project Management? | A Comprehensive Guide Motivation and Drive in Agile Teams - InfoQ Manifesto for Agile Software Development Motivation - the Agile Way! - Mind Tools How can Agile leaders create and motivate effective teams? [Rewarding Agile Teams, What are the options?]
Question # 4 A project manager is starting a project using a hybrid approach and notices some team members only have knowledge of predictive approaches What does the project manager need to do first in order to have good project performance?
A. Coach those team members lacking hybrid knowledge to learn on the job.
B. Change the team to include hybrid experts
C. Assess the required training per team member.
D. Deliver hybrid training to all team members
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C. Assess the required training per team member.
Answer Description According to the PMBOK Guide, the project manager should assess the required training per team member as part of the plan resource management process. This process involves identifying and documenting the project roles, responsibilities, skills, and competencies, as well as the training needs of the project team members. The project manager should also consider the project life cycle approach, whether it is predictive, adaptive, or hybrid, and the implications for the team’s knowledge and skills. The project manager should not coach, change, or deliver training to the team members without first assessing their training needs and gaps, as this may not be effective or efficient. References: PMBOK Guide, 7th edition, pages 307-308, 311-312.
Question # 5 A project manager is m the middle of a project when one of the key project team members needs to take an unexpected and prolonged leave of absence The project is ahead of schedule and running under budget
Which two actions should the project manager take initially to resolve this problem? (Choose two)
A. Check the risk register for a prepared response to a resource being suddenly unavailable.
B. Check if the team member's activities are sufficiently documented to facilitate handover
C. Check the project's responsibility assignment matrix (RAM) to determine which activities will be affected
D. Reassign responsibilities across the remaining members using the available float for training.
E. Obtain the project sponsors support to replace the team member on leave
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A. Check the risk register for a prepared response to a resource being suddenly unavailable.
B. Check if the team member's activities are sufficiently documented to facilitate handover
Answer Description Checking the risk register for a prepared response to a resource being suddenly unavailable is a proactive action that the project manager should take to deal with the situation. The risk register is a document that records the identified risks, their causes, impacts, probabilities, and responses. By consulting the risk register, the project manager can see if there is a contingency plan or a fallback plan for the loss of a key resource, and implement it accordingly. Checking if the team member’s activities are sufficiently documented to facilitate handover is another important action that the project manager should take to ensure the continuity and quality of the project work. The team member’s activities may include tasks, deliverables, dependencies, assumptions, constraints, and other information that are relevant to the project scope, schedule, and cost. By reviewing the documentation, the project manager can identify the gaps, risks, and issues that may arise from the absence of the team member, and take appropriate measures to address them.
References : (Professional in Business Analysis Reference Materials source and documents)
PMBOK Guide, Seventh Edition, Section 11.4.3, “Risk Register”
PMBOK Guide, Seventh Edition, Section 4.3.3, “Project Management Plan”
Professional in Business Analysis (PMI-PBA) Guide, Section 4.2.2, “Documentation”
Question # 6 During the execution phase of a healthcare IT project, stakeholders made a change request regarding user requirements There is no remaining budget available to cover that change request.
What should the project manager do next?
A. Discuss approval of the change request in the next project meeting
B. Perform a risk assessment on the required change request.
C. Evaluate the change request against the project scope statement
D. Ask the sponsor for more funds to cover the change request
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C. Evaluate the change request against the project scope statement
Answer Description A change request is a formal document that proposes a modification to some aspect of the project, such as the user requirements, the deliverables, the schedule, the budget, or the quality standards123. Change requests can originate from various sources, such as the stakeholders, the project team, the customer, or the environment12. Change requests need to be evaluated and approved before they can be implemented, as they may have significant impacts on the project performance, scope, cost, time, quality, and risk123.
The project scope statement is a document that defines and documents the project objectives, deliverables, requirements, assumptions, constraints, and acceptance criteria12. The project scope statement is the basis for making project decisions and controlling changes12. Therefore, the project manager should evaluate the change request against the project scope statement to determine if the change is necessary, feasible, and beneficial for the project123. The project manager should also consider the impact of the change on the other project components, such as the schedule, the budget, the quality, and the risk123.
The other options are not the best actions for the project manager to take next. Discussing approval of the change request in the next project meeting (A) may delay the decision-making process and cause confusion among the project team and stakeholders. Performing a risk assessment on the required change request (B) is an important step, but it should be done after evaluating the change request against the project scope statement, as the risk assessment may depend on the scope implications of the change. Asking the sponsor for more funds to cover the change request (D) is not appropriate, as the project manager should first determine if the change is justified and aligned with the project scope statement, and then explore alternative ways to accommodate the change within the existing budget or negotiate a trade-off with the sponsor. References: 123
Question # 7 A team is working on implementing a communications system when the client says that they are considering closing the project. The project manager schedules an urgent meeting with the client to understand why the project is at risk Which two tools or techniques can the project manager use to influence the client’s decision to keep the project active? (Choose two)
A. Alternatives analysis
B. Voting
C. Cost-benefit analysis
D. Multi-criteria decision making
E. Autocratic decision making
Click for Answer
A. Alternatives analysis
C. Cost-benefit analysis
Answer Description The project manager can use alternatives analysis and cost-benefit analysis to influence the client’s decision to keep the project active. These are two tools or techniques that can help the project manager present different options and their implications to the client, and demonstrate the value and feasibility of the project.
Alternatives analysis is a technique that involves generating, comparing, and evaluating different possible courses of action in order to select the best one1. The project manager can use this technique to show the client the pros and cons of continuing or closing the project, and the impact of each option on the project objectives, scope, schedule, cost, quality, risk, and stakeholder satisfaction. The project manager can also propose alternative solutions or approaches that can address the client’s concerns or issues, and explain how they can be implemented.
Cost-benefit analysis is a technique that involves comparing the expected costs and benefits of a project or an option to determine its economic viability and attractiveness2. The project manager can use this technique to show the client the return on investment (ROI) of the project, and how the benefits outweigh the costs. The project manager can also quantify the costs and benefits of different alternatives, and compare them to the baseline or the status quo. The project manager can also highlight the intangible or qualitative benefits of the project, such as customer satisfaction, reputation, social impact, or strategic alignment.
By using these two tools or techniques, the project manager can influence the client’s decision to keep the project active by providing factual and rational information, appealing to the client’s interests and values, and offering choices and flexibility.
References: 1: Alternatives Analysis - Project Management Knowledge 2: Cost Benefit Analysis - Project Management Knowledge
Question # 8 A global petroleum crisis has affected the distribution of crude oil in the region where the construction project is underway Materials are not being delivered on time and this phase of construction is already behind for what was initially planned.
What should the project manager do first to prevent the project from going further off track?
A. Perform a risk assessment and define a risk response action plan.
B. Proceed with the project using management reserves to cover any delays or losses.
C. Propose a pause in this phase to save labor costs and asset depreciation.
D. Establish new partnerships with other suppliers in anticipation of any delays.
Click for Answer
A. Perform a risk assessment and define a risk response action plan.
Answer Description According to the PMBOK Guide, 6th edition, section 11.4, one of the tools and techniques for performing qualitative risk analysis is risk categorization. This involves grouping potential risks by common root causes or other criteria, such as project phases, sources, or effects. The project manager should use this technique to identify the most significant risks that are affecting the project performance, and prioritize them for further analysis or action. The project manager should then develop appropriate risk responses to mitigate or avoid the negative impacts of the risks, or exploit or enhance the positive impacts of the opportunities. The project manager should also update the risk register and other project documents accordingly. The other options are not the first steps to take, as they do not address the root causes of the risks, and may not be feasible or effective in the given situation. References: PMBOK Guide, 6th edition, section 11.4; PMP Practice Exam, question 94.
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