Which of the following is NOT an objective of Initiating a Project?

Additional Information
Product Description

Quality notes from the Daily Log
The Director of Information Technology Division (DIT) has been asked to ensure that any
changes to the outsourced staff employment contracts adhere to employment law. The DIT
will review future job descriptions of the transferred staff before the final contract is signed
with the selected service provider.
The service level agreement between MFH and the selected service provider will specify
the type and quality of service required. The selected service provider must follow the
industry standards for providing outsourced services.
MFH has a quality management system which contains a document control procedure for
all its documentation, however this does not include change management.
All project documents will be subject to a quality review. Nominated products will require a
formal approval record signed-off by the quality review chair.
Extract from the draft Quality Management Strategy (may contain errors)
Introduction
1. This document defines the approach to be taken to achieve the required quality levels
during the project.
2. The Project Board will have overall responsibility for the Quality Management Strategy.
3. Project Assurance will provide assurance on the implementation of the Quality
Management Strategy.
Quality management procedure - Quality standards
4. The selected service provider will operate to industry standards for providing outsourced
services.
5. MFH document standards will be used.
Records
6. A Quality Register will be maintained to record the planned quality events and the actual
results from the quality activities.
7. Configuration Item Records will be maintained for each product to describe its status,
version and variant.
8. Approval records for products that require them will be stored in the quality database.
Roles and responsibilities
9. The DIT will check that the employment contracts for outsourced staff adhere to
employment law.
10. Team Managers will provide details of quality checks that have been carried out.
11. Team Managers will ensure that the Quality Register is updated with the names of
team members who are involved in the review process.
12. The Senior User will review the Product Descriptions of the products to be produced by
the selected service provider to ensure that they can be achieved.
Which is a correctly defined acceptance criterion for the running cost of the outsourced
service?

Project Scenario
Calendar Project (Note: The companies and people within the scenario are fictional.)
There has been a reduction in fie number of orders at the MNO Manufacturing Company
due in part to the increased marketing activities of its competitors. To help counter this, the
company has decided to create a promotional calendar for next year for all its current and
prospective customers. The end product of this project will be a prepared calendar pack,
ready for printing. The design of the calendar will be similar to one sent out previously, and
must reflect the company image as described in the existing corporate branding standards.
Another project is currently producing a new company logo when is to be printed on each
page of the promotional calendar. The prepared calendar pack will consist of:
Design for each month - correctly showing at public holidays and new company
logo Selected photographs- 12 professionally-produced photographs, showing different
members of staffSelected paper and selected envelope - for printing and mailing the calendar
Chosen label design - a competition to design a label will be held as part of this project
List of customers - names and addresses of customers to whom the calendar will
be sent.
The project is currently in initiation and will have two further stages:
Stage 2 will include tie activities to:
Create the customer fast using information from the Accounts and Marketing
departments
Confirm compliance with the Data Protection Legislation
Create a design for each month - this will be done by the internal creative team
Select and appoint a professional photographer
Gather photograph design ideas from previous project and agree photographic
session schedule
Prepare a production cost forecast
Select paper and envelope.
Stage 3 will include the activities to:
Produce and select tie professionally-taken photographs
Hold the label design competition and choose the label design
Assemble the prepared calendar pack.
A production cost forecast, based on the options and costs for the paper, envelope, printing
and marketing of the calendar is to be produced in stage 2. However, the actual production
and distribution of the calendars is not within the scope of the project. The product cost
forecast will be reviewed by the Project Board to determine whether tie project should
continue.
It is now 05 October and the prepared calendar pack must be delivered to the print
company by 30 November, to enable printing and distribution of the calendar in time for
Christmas. The cost of the activities to develop the specialist products and the cost of the
project management activities are estimated to be £20,000. There is a project time
tolerance of +1 week /-2 weeks and a project cost tolerance of +£6,000 / -£6,000. A change
budget of £500 has been allocated but there is no risk budget.
At the end of initiation there is +1 week 1-2 weeks time tolerance for this project. Which
statement is true?

During which process would the stage tolerances be set?

Project Scenario – Health and Safety Training Project:
ABC Company is a well-established training company that uses a standard model to develop training materials
and deliver courses to customers.
ABC Company has commissioned a project in response to recent changes in government legislation relating to
health and safety on construction sites. The project will deliver “capability to provide health and safety
training”, including the materials needed for classroom-based training and e-learning. The expected benefits
for construction companies include a reduction in lost days and legal costs due to accidents.
The e-learning course will be developed by a specialist external consultancy. The materials for
classroom-based training will be delivered by ABC Company’s development team. All course materials will
be piloted before they are used. ABC Company will deliver training to its customers and also hopes to sell the
course materials to other training companies as part of their operational business. ABC Company will use their
own sales and marketing departments to promote the courses.
The legislation requires construction companies to comply with the new legislation within two years. The
course materials and trainers have to be accredited by a government agency before courses can be delivered.
ABC Company is planning to deliver pilot courses within five months of starting the project.
The ABC Company standard development model for new courses recommends the following stages:

End of the Project scenario.
Additional Information:
The Chief Executive Officer (CEO) founded the company five years ago. Under her leadership, ABC
Company has grown quickly into a successful training company. It delivers a range of accredited professional
training.
The Finance Director is also a founder member of ABC Company and is responsible for authorizing budgets
for the Operations and Development Teams. She authorizes all large contracts personally.
The Purchasing Manager reports to the Finance Director and is responsible for managing and monitoring
supplier contracts.
The Operations Director is responsible for the delivery off all training and for the training development
budget. His department organizes courses, venues and trainers. They work with the Product and the Sales
teams to provide a comprehensive training schedule. ABC Company’s IT manager reports to the Operations
Director.
The Business Development Director has recently been appointed to identify new training needs and propose
new products. She will work with the Operations. Director to ensure a cost-conscious approach and that
appropriate development technologies are used for the health and safety course.
The Training Development Manager reports to the Business Development Director and is responsible for
developing training materials and gaining accreditation, in accordance with the standard course development
model. Course developers in his team have skills in a range of development technologies and are allocated to
projects as needed.
The Training Delivery Manager, who reports to the Operations Director, is responsible for ensuring that
internal and external trainers deliver ABC Company training courses to the required standard. He also checks
course materials to ensure they are fit for purpose and of the required quality.
The Central Services Director has responsibility for corporate communications, facilities management and configuration management. He recently led a project to consolidate all company quality systems into one
quality management system and set up a corporate quality department, now managed by the Corporate Quality
Manager.
The Corporate Document Manager reports to the Central Services Director. She helped establish the
company’s document management system and now operates it across the business. She manages a team of
administrators and contracts staff when workload is high.
The Sales Director joined ABC Company two months ago and is keen to establish himself by suggesting new
markets for the courses and material. All account managers and the marketing team report to him. They
promote existing training courses to other training companies and existing customers.
End of the additional information.
One of the senior managers of the company that is developing the ‘e-learning course’ has worked with ABC
Company before. The team manager for the delivery of the ‘e-learning course’ has looked on ABC Company’s
intranet, but cannot find any reference to this work. The team manager has contacted the senior manager to
discuss this project.
Is this an appropriate application of the ‘learn from experience’ principle, and why?

Scenario:
The Ministry of Food Hygiene (MFH) has a quality management system which
contains a document control process to manage all documentation requirements.
The document control process was created by the MFH Quality Manager, who now
maintains all of MFH's documents and performs an organization-wide configuration
management role. The MFH Quality Manager will administer the configuration
management procedure for the Restructuring project since this must comply with
the MFH document control process.
What additional risk will this place on the project?

The project is using PRINCE2's recommended risk management procedure. In the 'identify' step, a risk was
recorded in the risk register: ''If the 'accredited classroom-based course' is delayed, there is a threat that work
on the 'e-learning course' will be delayed, resulting in the 'accredited e-learning course' not being ready for the
'pilot courses'.''
In the 'implement' step, a risk response was decided: ''Work will start incrementally on the 'e-learning course'
whenever a part of the 'classroom-based training materials' gains accreditation''.
Is this appropriate, and why?

Additional Information
Product Description

Quality notes from the Daily Log
The Director of Information Technology Division (DIT) has been asked to ensure that any
changes to the outsourced staff employment contracts adhere to employment law. The DIT
will review future job descriptions of the transferred staff before the final contract is signed
with the selected service provider.
The service level agreement between MFH and the selected service provider will specify
the type and quality of service required. The selected service provider must follow the
industry standards for providing outsourced services.
MFH has a quality management system which contains a document control procedure for
all its documentation, however this does not include change management.
All project documents will be subject to a quality review. Nominated products will require a
formal approval record signed-off by the quality review chair.
Extract from the draft Quality Management Strategy (may contain errors)
Introduction
1. This document defines the approach to be taken to achieve the required quality levels
during the project.
2. The Project Board will have overall responsibility for the Quality Management Strategy.
3. Project Assurance will provide assurance on the implementation of the Quality
Management Strategy.
Quality management procedure - Quality standards
4. The selected service provider will operate to industry standards for providing outsourced
services.
5. MFH document standards will be used.
Records
6. A Quality Register will be maintained to record the planned quality events and the actual
results from the quality activities.
7. Configuration Item Records will be maintained for each product to describe its status,
version and variant.
8. Approval records for products that require them will be stored in the quality database.
Roles and responsibilities
9. The DIT will check that the employment contracts for outsourced staff adhere to
employment law.
10. Team Managers will provide details of quality checks that have been carried out.
11. Team Managers will ensure that the Quality Register is updated with the names of
team members who are involved in the review process.
12. The Senior User will review the Product Descriptions of the products to be produced by
the selected service provider to ensure that they can be achieved.
Which statement applies to the Records section?