Question # 1 What is a key benefit of effective interaction between humans and AI systems? A. Leads to more informed and balanced decision makingB. Alerts humans to the presence of biased dataC. Reduces the need for human involvement
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A. Leads to more informed and balanced decision making
Answer Description Explanation: “A key benefit of effective interaction between humans and AI systems is that it leads to more informed and balanced decision making. Effective interaction means that humans and AI systems can communicate and collaborate with each other in a clear, natural, and respectful way. Effective interaction can help leverage the strengths and complement the weaknesses of both humans and AI systems. Effective interaction can also help increase trust, confidence, and satisfaction in using AI systems.”
Question # 2 Cloud Kicks relies on data analysis to optimize its product recommendation; however, CK encounters a recurring Issue of Incomplete customer records, with missing contact Information and incomplete purchase histories.
How will this incomplete data quality impact the company's operations? A. The accuracy of product recommendations is hindered.B. The diversity of product recommendations Is Improved.C. The response time for product recommendations is stalled.
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A. The accuracy of product recommendations is hindered.
Answer Description Explanation: “The incomplete data quality will impact the company’s operations by hindering the accuracy of product recommendations. Incomplete data means that the data is missing some values or attributes that are relevant for the AI task. Incomplete data can affect the performance and reliability of AI models, as they may not have enough information to learn from or make accurate predictions. For example, incomplete customer records can affect the quality of product recommendations, as the AI model may not be able to capture the customers’ preferences, behavior, or needs.”
Question # 3 An administrator at Cloud Kicks wants to ensure that a field is set up on the customer record so their preferred name can be captured.
Which Salesforce field type should the administrator use to accomplish this? A. Multi-Select PicklistB. TextC. Rich Text Area
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B. Text
Answer Description Explanation: “A text field type should be used to capture the customer’s preferred name. A text field type allows the user to enter any combination of letters, numbers, or symbols. A text field type can be used to store names, addresses, phone numbers, or other personal information.”
Question # 4 A sales manager wants to improve their processes using AI in Salesforce? Which application of AI would be most beneficial? A. Lead soring and opportunity forecasting B. Sales dashboards and reporting C. Data modeling and management
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A. Lead soring and opportunity forecasting
Answer Description Explanation:
Question # 5 What is the main focus of the Accountability principle in Salesforce's Trusted AI Principles? A. Safeguarding fundamental human rights and protecting sensitive dataB. Taking responsibility for one's actions toward customers, partners, and society C. Ensuring transparency In Al-driven recommendations and predictions
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B. Taking responsibility for one's actions toward customers, partners, and society
Answer Description Explanation: “The main focus of the Accountability principle in Salesforce’s Trusted AI Principles is taking responsibility for one’s actions toward customers, partners, and society. Accountability means that AI systems should be designed and developed with respect for the impact and consequences of their actions on others. Accountability also means that AI developers and users should be aware of and adhere to the ethical, legal, and regulatory standards and expectations of their industry and domain.”
Question # 6 Cloud Kicks wants to evaluate its data quality to ensure accurate and up-to-date records.
Which type of records negatively impact data quality? A. StructuredB. CompleteC. Duplicate
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C. Duplicate
Answer Description Explanation: Duplicate records negatively impact data quality by creating inconsistencies and confusion in database management, leading to potential errors in customer relationship management (CRM) systems like Salesforce. Duplicates can skew analytics results, lead to inefficiencies in customer service, and result in redundant marketing efforts. Salesforce offers various tools to identify and merge duplicate records, thereby maintaining high data integrity. More about managing duplicate records in Salesforce and ensuring data quality can be found in Salesforce’s documentation on duplicate management at Salesforce Duplicate Management.
Question # 7 A business analyst (BA) is preparing a new use case for Al. They run a report to check for null values in the attributes they plan to use.
Which data quality component Is the BA verifying by checking for null values? A. DuplicationB. UsageC. Completeness
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C. Completeness
Answer Description Explanation: By checking for null values, a business analyst (BA) is verifying the data quality component of completeness. Completeness refers to the absence of missing values or gaps in the data, which is essential for the accuracy and reliability of reports and analytics used in AI models. Null values can indicate incomplete data, which may adversely affect the performance of AI applications by leading to incorrect predictions or insights. Salesforce emphasizes the importance of data completeness for effective data analysis and provides tools for data quality assessment and improvement. Details on handling data completeness in Salesforce can be explored at Salesforce Help Data Management.
Question # 8 A customer using Einstein Prediction Builder is confused about why a certain prediction was made.
Following Salesforce's Trusted AI Principle of Transparency, which customer information should be accessible on the Salesforce Platform? A. An explanation of how Prediction Builder works and a link to Salesforce's Trusted AI PrinciplesB. An explanation of the prediction's rationale and a model card that describes how the model was createdC. A marketing article of the product that clearly outlines the oroduct's capabilities and features
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B. An explanation of the prediction's rationale and a model card that describes how the model was created
Answer Description Explanation: “An explanation of the prediction’s rationale and a model card that describes how the model was created should be accessible on the Salesforce Platform following Salesforce’s Trusted AI Principle of Transparency. Transparency means that AI systems should be designed and developed with respect for clarity and openness in how they work and why they make certain decisions. Transparency also means that AI users should be able to access relevant information and documentation about the AI systems they interact with.”
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