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Salesforce-Associate Practice Questions

Question # 1
A college wants to incorporate Salesforce into its admissions program using Program Enrollment and Course Connections. Which Salesforce cloud provides these features as standard offerings?
A. Experience Cloud
B. Education Cloud
C. Marketing Cloud


B. Education Cloud

Explanation:

The Education Cloud is the cloud that provides Program Enrollment and Course Connections as standard offerings. The Education Cloud is a set of products and solutions designed specifically for educational institutions, such as schools, colleges, and universities. The Education Cloud includes the Education Data Architecture (EDA), which is a managed package that adds pre-built objects, fields, workflows, and reports to the standard Salesforce platform. Program Enrollment and Course Connections are two features of EDA that allow the user to manage the enrollment and connection of students to academic programs and courses. The Experience Cloud is a cloud that allows the creation of digital experiences, such as websites, portals, and mobile apps, for customers, partners, and employees. The Marketing Cloud is a cloud that provides tools for creating and managing personalized marketing campaigns across multiple channels, such as email, social media, web, and mobile.

Question # 2
A manager can see all of the records owned by their team, but not records owned by other teams. How is access to the records being controlled?
A. Permission Sets
B. Profiles
C. Role Hierarchy


C. Role Hierarchy

Explanation: The role hierarchy is a way of controlling access to records based on the user’s position in the organization. A user can see all of the records owned by themselves and the users below them in the hierarchy, but not records owned by users above them or in a different branch.

Question # 3
A Salesforce associate is using Global Search to find a record but does not remember the name of the record they want to find. What should the associate use to search for the record'
A. List view for each object
B. Object Manager
C. Wildcards and operators


C. Wildcards and operators

Explanation:

Wildcards and operators are symbols that can be used to search for records when the name of the record is not known. For example, the asterisk (*) can be used to match any string of characters, and the AND operator can be used to combine multiple terms.

Question # 4
What should be considered before changing the field type of a custom field?
A. The field is a required fieldthat cannotbe changed.
B. The field type can be changed for all custom field.
C. There is possible data loss when changing the field type.


C. There is possible data loss when changing the field type.

Explanation: Changing the field type of a custom field may result in data loss if the new field type is incompatible with the existing data. For example, changing a text field to a number field may cause the loss of alphanumeric values. The field type can be changed for most custom fields, but not all. For example, changing a master-detail field to a lookup field is not allowed. The field being a required field does not affect the ability to change the field type.

Question # 5
Where can a new user set up an email signature in Salesforce?
A. Personal Settings
B. User Profile
C. Email Setup


A. Personal Settings

Explanation: The place where the new user can set up an email signature in Salesforce is the Personal Settings. The Personal Settings are where the user can customize their preferences, such as language, locale, time zone, display, security, and email. The user can access the Personal Settings by clicking on their profile icon and then clicking Settings. Then, they can click on Email under My Personal Information and then click on My Email Settings. There, they can enter their email signature in the Email Signature field and click Save. The User Profile and the Email Setup are not the correct places to set up an email signature in Salesforce.

Question # 6
Get Cloudy Consulting currently stores information about is customers and partners in the Account object. There are a few details specific to partners that are not applicable to customers. What is the recommended way to display only the information application to each group?
A. Use Account for customers and create a custom object for partners.
B. Create record types on Account called Partner and Customer
C. Create custom object called Partner and Customer


B. Create record types on Account called Partner and Customer

Explanation:

Creating record types on Account called Partner and Customer is the recommended way to display only the information applicable to each group. Record types allow different page layouts, picklist values, and business processes to be assigned to different users based on their profile. For example, the Partner record type could have a page layout that includes fields specific to partners, such as Partner Type, Partner Level, and Partner Status. The Customer record type could have a different page layout that excludes those fields. Using Account for customers and creating a custom object for partners would not be advisable, because it would create data silos and make reporting and sharing more difficult. Creating custom objects called Partner and Customer would not make sense, because they are both types of accounts and should use the standard Account object.

Question # 7
A Salesforce associate is viewing information within a report and needs to export the data. Into which types of files can the report be exported?
A. Word (,doc or .docx) or comma-separated values(.csv)
B. Excel (,xlsx or ,xls) file or comma- separated values (,csv)
C. PDF (,pdf) or Excel (,xlsx or ,xls)


B. Excel (,xlsx or ,xls) file or comma- separated values (,csv)

Explanation: Excel (.xlsx or .xls) file or comma-separated values (.csv) are the types of files that the report can be exported into. Exporting a report allows the user to save the report data as a file that can be opened and edited in other applications, such as Microsoft Excel or Google Sheets. The user can choose to export the report as a formatted report, which preserves the report formatting and layout, or as a details only report, which includes only the report data without the formatting and layout. A formatted report can be exported as an Excel (.xlsx or .xls) file or a PDF (.pdf) file. A details only report can be exported as a comma- separated values (.csv) file. A Word (.doc or .docx) file is not a type of file that the report can be exported into.

Question # 8
Get Cloudy Consulting (GCC) will show its data on a dashboard where the data is visualized within a range. Which dashboard component type should GCC use?
A. Gauge
B. Metric
C. Chart


A. Gauge

Explanation:

A gauge is a dashboard component type that shows a single value within a range of custom values. A gauge is useful for showing whether a metric, such as revenue or customer satisfaction, is within a desired range. For example, a gauge could show the current revenue as a needle pointing to a green, yellow, or red zone, indicating whether the revenue is above, below, or on target. A metric is a dashboard component type that shows a single value, such as the total number of accounts or the average deal size. A metric does not show a range of values. A chart is a dashboard component type that shows data in a graphical format, such as a pie chart, a bar chart, or a line chart. A chart is useful for showing the distribution or trend of data, but not a single value within a range.

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Salesforce Salesforce-Associate Exam Dumps

Exam Name: Salesforce Certified Associate Exam (WI25)
Certification Name: Salesforce Associate Certification

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  • Total Questions: 122
  • Last Updation Date: 28-Mar-2025

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