Question # 1 Which sharing type shares a single, common infrastructure and code base? A. MetadataB. MultitenantC. Trust
Click for Answer
B. Multitenant
Answer Description Explanation: Multitenant is the sharing type that shares a single, common infrastructure and code base. Multitenant means that multiple customers (tenants) share the same hardware, software, and infrastructure resources, but their data and configurations are isolated and secure. This allows Salesforce to deliver high performance, scalability, and availability to its customers4
Question # 2 What should the account owner at Get Cloudy Consulting use to learn the sum of the amount for each opportunity? A. The Opportunity related listB. Acustom reporttypeC. A Roll-Up Summary field
Click for Answer
C. A Roll-Up Summary field
Answer Description Explanation:
A roll-up summary field is a field on the parent object that calculates the sum, average, min, or max of a field on the child records. It can be used to learn the sum of the amount for each opportunity related to an account.
Question # 3 A Salesforce associate wants a visual summary of opportunities in a list view. The associate would like to summarize, filter, and move opportunities along the pipeline.
What should they do to meet this requirement?
A. Create an Opportunity Summary report.B. Create an Opportunity List View.C. Create an Opportunities Kanban View.
Click for Answer
C. Create an Opportunities Kanban View.
Answer Description Explanation: The opportunities Kanban view is a visual summary of opportunities in a list view, where the associate can summarize, filter, and move opportunities along the pipeline by dragging and dropping them.
Question # 4 A manager can see all of the records owned by their team, but not records owned by other teams.
How is access to the records being controlled?
A. Permission SetsB. ProfilesC. Role Hierarchy
Click for Answer
C. Role Hierarchy
Answer Description Explanation: The role hierarchy is a way of controlling access to records based on the user’s position in the organization. A user can see all of the records owned by themselves and the users below them in the hierarchy, but not records owned by users above them or in a different branch.
Question # 5 Cloud Kicks (CK) became a North American subsidiary of Get Cloudy Consulting (GCC).
What should the Salesforce associate do to show that GCC is part of the CK portfolio when creating the CK Account record?
A. View account hierarchy and select Add Child Account.B. Select New on the child accounts related list.C. Add Get Cloudy Consulting to the Parent Account field
Click for Answer
C. Add Get Cloudy Consulting to the Parent Account field
Question # 6 A Salesforce associate wants to locate a record within the custom object called Shipment’.
What is the most efficient way to find a record within this object? A. Global SearchB. App LauncherC. Object Manager
Click for Answer
A. Global Search
Answer Description Explanation:
The global search box is the most efficient way to find a record within the custom object called Shipment. The global search box is a feature that allows the user to search for records across multiple objects and fields using keywords or phrases. The global search box also supports wildcards, operators, and filters to refine the search results. For example, the user could enter “Shipment*” in the global search box to find all records that start with “Shipment” in the Shipment object. The App Launcher is a feature that allows the user to access all the apps and objects in Salesforce, such as Sales, Service, Marketing, and so on. The App Launcher does not allow the user to search for records within an object, but only to navigate to the object’s home page. The Object Manager is a feature that allows the user to view and manage the metadata of standard and custom objects in Salesforce, such as fields, page layouts, record types, buttons, and actions. The Object Manager does not allow the user to search for records within an object, but only to configure the object’s settings and customization.
Question # 7 Sales reps at Get Cloudy Consulting want to see a visual representation of their emails and phone calls with a contact.
Which contact record component must be present so users can see this?
A. Activity CaptureB. Salesforce InboxC. Activities Timeline
Click for Answer
C. Activities Timeline
Answer Description Explanation: The contact record component that must be present so users can see a visual representation of their emails and phone calls with a contact is the Activities Timeline. The Activities Timeline shows a chronological list of past and upcoming activities related to a record, such as emails, calls, meetings, tasks, and events. Users can see the details, status, and attachments of each activity, and also create, edit, or delete activities from the timeline. Activity Capture is a feature that automatically syncs emails and events between Salesforce and email and calendar applications, but it does not show a visual representation of them on the contact record. Salesforce Inbox is a product that enhances email and calendar productivity with Salesforce integration, but it also does not show a visual representation of activities on the contact record.
Question # 8 Where can a new user set up an email signature in Salesforce? A. Personal SettingsB. User ProfileC. Email Setup
Click for Answer
A. Personal Settings
Answer Description Explanation:
The place where the new user can set up an email signature in Salesforce is the Personal Settings. The Personal Settings are where the user can customize their preferences, such
as language, locale, time zone, display, security, and email. The user can access the
Personal Settings by clicking on their profile icon and then clicking Settings. Then, they can
click on Email under My Personal Information and then click on My Email Settings. There,
they can enter their email signature in the Email Signature field and click Save. The User
Profile and the Email Setup are not the correct places to set up an email signature in
Salesforce.
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