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220-1101 Practice Questions

Question # 1
A user reports that printed receipts have black smudges over the entire image. The text is still present but is very dark and sometimes illegible. Which of the following are the MOST likely cause and solution for the printer issue?
A. The ribbon is jammed and is rubbing on the paper. Clear the bad ribbon and feed it through properly.
B. The printhead is too hot. Adjust the temperature down and retry printing.
C. The printer is loaded with the wrong type of paper. Replace the receipt paper with carbon paper.
D. The blue ink cartridge was loaded with black ink. Put in the correct ink and clean the printhead.


A. The ribbon is jammed and is rubbing on the paper. Clear the bad ribbon and feed it through properly.

Explanation: The black smudges over the entire image on a printed receipt are most likely caused by a jammed ribbon that is rubbing on the paper. The solution is to clear the bad ribbon and feed it through the printer properly. Ribbon jams can be caused by various issues, such as incorrect installation or a damaged ribbon. References: CompTIA A+ Certification Exam Objectives - 220-1001: 4.5 Given a scenario, troubleshoot common printer problems.

Question # 2
Which of the following cloud-computing concepts describes an application that is hosted on the internet but can be used and configured as needed internally per organization?
A. Hybrid cloud
B. Public cloud
C. laaS
D. SaaS
E. PaaS


E. PaaS

Explanation: Platform as a service (PaaS) is a cloud-computing concept that describes an application that is hosted on the internet but can be used and configured as needed internally per organization. PaaS provides a platform for developing, testing, deploying, and managing applications without having to maintain the underlying infrastructure or software. Hybrid cloud is a combination of public and private cloud services that share data and resources. Public cloud is a cloud computing model that provides services and resources to anyone over the internet. Infrastructure as a service (IaaS) is a cloud computing model that provides servers, storage, networking, and software over the internet.

Question # 3
Which of the following technologies can be used to connect a home PC to a company’s network?
A. VLAN
B. VM
C. VPN
D. VoIP


C. VPN


Question # 4
Which of the following types of RAM is typically used in servers?
A. SODIMM
B. Rambus
C. DDR3
D. ECC


D. ECC

Explanation: ECC (Error-Correcting Code) RAM is commonly used in servers to provide error detection and correction, improving reliability in critical systems. It is designed to detect and correct single-bit errors, ensuring data integrity in environments where stability is paramount.
Option A (SODIMM): Incorrect. SODIMM is typically used in laptops, not servers.
Option B (Rambus): Incorrect. Rambus is an outdated RAM type and not commonly used today.
Option C (DDR3): Incorrect. While DDR3 is a type of RAM, it is not specific to servers and does not provide error correction.

Question # 5
A technician needs to test a new USB headset for videoconference calls. Audio playback is working as expected, but sound from the microphone is not being recorded. The Device Manager and Sound settings show the microphone is installed. Which of the following should the technician do next?
A. Examine the application and device mute controls.
B. Connect the headset to a different USB port.
C. Check the device's driver release date.
D. Increase the speaker volume setting.


A. Examine the application and device mute controls.

Explanation: The correct answer is A. Examine the application and device mute controls. One of the possible reasons for the USB headset microphone not working is that the microphone is muted in the application or device settings. The technician should check if the mute button on the headset or the microphone icon in the application is active. If so, the technician should disable them and try to record sound again.
Some applications may also have their own settings for the microphone input. The technician should make sure that the USB headset is selected as the input device and that the volume level is appropriate. The technician can also test the microphone in different applications to see if the problem is specific to one application or not.
The other options are less likely to solve the problem, because:
•Connecting the headset to a different USB port may not make any difference if the device is already installed and recognized by the system.
•Checking the device’s driver release date may not be relevant if the microphone was working before and no updates were installed recently.
•Increasing the speaker volume setting may not affect the microphone input at all, and may only make the audio playback louder.

Question # 6
A technician is attempting to fix a computer that does not turn on when the power button is pressed Which of the following should the technician perform NEXT to troubleshoot the issue?
A. Verify the output voltages from the power supply unit.
B. Open the computer cabinet and replace the power button.
C. Remove and reconnect all cables that are plugged into the motherboard
D. Reseat the power cable and confirm the outlet is providing energy.


D. Reseat the power cable and confirm the outlet is providing energy.

Explanation: The first step in troubleshooting a computer that does not turn on when the power button is pressed is to check if there is any power going to the computer. The technician should reseat or reconnect the power cable to ensure it is firmly attached to both ends, and confirm that the outlet or power strip is providing energy by using a multimeter or another device. This can eliminate any issues with loose or faulty connections or power sources, and help isolate the problem further.

Question # 7
A technician is receiving reports that the entire office sporadically loses network connectivity throughout the day. The technician determines the root cause to be EMI. Which of the cable mediums would be the MOST cost effective without sacrificing system performance?
A. Coaxial
B. Shielded Cat 6
C. Plenum Cat 5e
D. Multimode fiber


B. Shielded Cat 6

Explanation: Electromagnetic interference (EMI) is unwanted noise or interference in an electrical path or circuit caused by an outside source. Hence shielded Cat 6 is better If a technician determines that the root cause of sporadic network connectivity issues is EMI, the most cost-effective cable medium that can be used without sacrificing system performance is shielded Cat 6 cable. Shielded cables protect against electromagnetic interference (EMI) and radio frequency interference (RFI). References: CompTIA A+ Certification All-in-One Exam Guide, Tenth Edition by Mike Meyers (Page 548)

Question # 8
A user returns to work after a two-week vacation and cannot connect to an internal server. The remote drives were working the last time the user accessed them. Which of the following steps should the technician take next?
A. Conduct external research on the server software vendor's website.
B. Reference the server vendor's documentation for guidance.
C. Confirm a theory and determine the next steps to resolve the issue.
D. Determine if any infrastructure changes have been made.


D. Determine if any infrastructure changes have been made.

Explanation: The first step in troubleshooting any network connectivity issue is to identify the scope and source of the problem. The technician should check if any infrastructure changes have been made during the user’s absence, such as updates, patches, configuration changes, or hardware replacements. These changes could affect the network settings, firewall rules, permissions, or compatibility of the user’s device or the server. The technician should also verify if other users or devices can access the server or if the problem is isolated to the user’s device. By determining if any infrastructure changes have been made, the technician can narrow down the possible causes and formulate a theory to test.

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CompTIA 220-1101 Exam Dumps

Exam Name: CompTIA A+ Certification Exam: Core 1
Certification Name: A+

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