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220-1101 Practice Questions

Question # 1
A technician recently received a written warning for causing a system-wide outage. The outage was a result of an unscheduled patch being manually pushed during production hours. Which of the following could have MOST likely prevented the technician from receiving the warning?
A. Following corporate procedures
B. Testing before deployment
C. Documenting the findings
D. Establishing a plan of action


A. Following corporate procedures

Explanation: Following corporate procedures would have been the most likely factor that could have prevented the technician from receiving the written warning. Following established procedures, such as change management, helps ensure that changes made to the production environment are thoroughly tested, approved, and implemented in a controlled and safe manner, reducing the risk of system-wide outages and other unintended consequences.

Question # 2
A VM was set up to deny access to the host computer and any network resources. Which of the following describes this scenario?
A. Sandbox
B. Cross-platform virtualization
C. Legacy application
D. Hypervisor


A. Sandbox

Explanation: A sandbox is an isolated environment created for testing or running code without affecting the host system or other network resources. In this scenario, the virtual machine (VM) is set up to deny access to the host computer and any network resources, effectively creating a contained and secure space where actions within the VM do not impact the rest of the system or network. This is a key feature of sandbox environments used for testing and security purposes.

Question # 3
Which of the following would be BEST reason to use a virtual machine as a sandbox?
A. To test new software in a safe environment
B. To increase the efficient use of computing resources
C. To run multiple machines on the same hardware
D. To have dedicated hardware for a single system


A. To test new software in a safe environment

Explanation: The main reason to use a virtual machine as a sandbox is to test new software in a safe environment without risking the integrity of the host operating system. Using a virtual machine enables the testing of software and allows for the isolation of the software from the host system.

References: CompTIA A+ Certification Study Guide, Tenth Edition, pg. 409

Question # 4
A user reports that, despite manually changing the date and time on a computer, the changes always revert after the computer is turned off for a period of time. Which of the following should the technician consider first?
A. OS updates
B. CMOS battery
C. NTP server
D. RAM


B. CMOS battery

Explanation: The CMOS battery powers the real-time clock (RTC) on the motherboard, which maintains the date and time when the computer is turned off. If the battery fails, the system will lose date and time settings, reverting to defaults on restart.
✑ Why Not A (OS updates): While OS updates can sometimes cause time issues, they don’t typically affect changes persisting after shutdown.
✑ Why Not C (NTP server): An incorrect NTP server setting would cause the system to synchronize incorrectly, but this issue relates to time resetting during power-off.
✑ Why Not D (RAM): RAM is volatile memory and unrelated to storing persistent time settings.

Question # 5
A field technician has been dispatched to a site with an internet outage. Upon arriving, the technician discovers that the POTS lines are not working as well. Which of the following technologies is the site MOST likely using?
A. Fiber
B. Cable
C. DSL
D. Satellite


C. DSL

Explanation: DSL (Digital Subscriber Line) uses POTS (Plain Old Telephone Service) lines to provide high-speed internet access. If the POTS lines are not working, it could cause an internet outage for DSL customers. Fiber and cable internet typically use different types of infrastructure, while satellite internet is not reliant on POTS lines. References: CompTIA A+ Certification Exam: Core 1 - Page 231

Question # 6
A user brings an older laptop to the help desk and reports issues with the keyboard. Upon inspection, the technician does not see any external damage but notices that many keystrokes da not register in a word processor. The laptop works fine when the technician tests it with an external keyboard. Which of the following actions would MOST likely resolve the issue?
A. Disable the sticky keys feature.
B. Clean the keyboard
C. Reset the BIOS settings to default.
D. Charge the laptop.


B. Clean the keyboard

Explanation: The most likely action that would resolve the issue is to clean the keyboard. Sometimes dust, hair, and other debris can affect keyboard functionality. The technician can try to clean the keyboard as much as possible, which may be enough to get the keyboard back in working order.

Question # 7
A user takes a tablet to a technician because the cursor on it keeps drifting. The technician notices the screen does not appear to be damaged. Which of the following is the most likely cause of the cursor issue?
A. The screen is physically damaged.
B. The screen rotation is incorrect.
C. The touch-pen battery is depleted.
D. The screen needs to be recalibrated.


D. The screen needs to be recalibrated.

Explanation: The screen needs to be recalibrated. The cursor drift is a common symptom of a misaligned touch screen, which can be caused by physical shocks, temperature changes, or software updates. The screen can be recalibrated using the tablet’s settings or a utility program. The screen is not physically damaged, as there is no visible crack or break. The screen rotation is not related to the cursor drift, as it only affects the orientation of the display. The touch-pen battery is not relevant, as the cursor drift occurs even without using the pen.

Question # 8
A laptop PC user is reporting issues with the hard drive. A filesystem check shows that all files are accessible and the filesystem is clean. After the check, the PC still issues a hard drive error message. Which of the following is the MOST likely cause of the error?
A. S.M.A.R.T failure
B. IOPS failure
C. DIMM failure
D. RAID failure


A. S.M.A.R.T failure

Explanation: If the filesystem check shows that all files are accessible and the filesystem is clean, but a hard drive error message persists, it's possible that the hard drive is experiencing S.M.A.R.T. (Self-Monitoring, Analysis, and Reporting Technology) failure. This is a warning system built into hard drives to alert users of potential issues before they become critical.

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CompTIA 220-1101 Exam Dumps

Exam Name: CompTIA A+ Certification Exam: Core 1
Certification Name: A+

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