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220-1102 Practice Questions

Question # 1
A user is having issues with document-processing software on a Windows workstation. Other users that log in to the same device do not have the same issue. Which of the following should a technician do to remediate the issue?
A. Roll back the updates.
B. Increase the page file
C. Update the drivers.
D. Rebuild the profile.


D. Rebuild the profile.

Explanation:
The issue is specific to the user’s profile, so the technician should rebuild the profile. Rebuilding the profile will create a new profile and transfer the user’s data to the new profile1.


Question # 2
A customer is accessing a public kiosk in a company's lobby. Which of the following should be enforced to mitigate the risk of customer data being accidentally saved to the kiosk?
A. Manually clearing browsing data
B. Private-browsing mode
C. Browser data synchronization
D. Password manager


B. Private-browsing mode

Explanation: Private-browsing mode is the best option to mitigate the risk of customer data being accidentally saved to the kiosk. Private-browsing mode prevents the browser from storing cookies, history, passwords, and other data that could reveal the customer’s identity or preferences. Manually clearing browsing data is not a reliable option, as it depends on the customer’s awareness and willingness to do so. Browser data synchronization and password manager are features that could actually increase the risk of customer data being exposed, as they could sync or autofill sensitive information across devices or accounts.


Question # 3
Which of the following script types is used with the Python language by default?
A. .ps1
B. .vbs
C. .bat
D. .py


D. .py

Explanation:
The script type that is used with the Python language by default is .py. .py is a file extension that indicates a Python script file that contains Python code that can be executed by a Python interpreter or compiler. Python is a high-level, general-purpose and interpreted programming language that can be used for various applications, such as web development, data analysis, machine learning and automation. .ps1 is a file extension that indicates a PowerShell script file that contains PowerShell code that can be executed by a PowerShell interpreter or compiler. PowerShell is a task-based, command-line and scripting language that can be used for system administration and automation on Windows systems. .vbs is a file extension that indicates a VBScript file that contains VBScript code that can be executed by a VBScript interpreter or compiler. VBScript is an Active Scripting language that can be used for web development and automation on Windows systems. .bat is a file extension that indicates a batch file that contains a series of commands that can be executed by a command-line interpreter or shell on Windows systems. Batch files can be used for system administration and automation on Windows systems. References: CompTIA A+ Core 2 (220-1002) Certification Exam Objectives Version 4.0, Domain 4.3


Question # 4
A user reports that a device with a statically defined IP is unable to connect to the internet. The technician runs the ipconfig /all command and sees the following output:
IPv4 Address. 192.168.0.74 Subnet Mask. 255.255.255.255 Default Gateway 192.168.0.1
Which of the following is most likely the reason for the issue?
A. The default gateway is up.
B. The user has an APIPA IP address.
C. The IP address is on the wrong subnet
D. The subnet mask is incorrect.


D. The subnet mask is incorrect.



Question # 5
Which of the following should be done NEXT?
A. Send an email to Telecom to inform them of the issue and prevent reoccurrence
B. Close the ticket out.
C. Tell the user to take time to fix it themselves next time.
D. Educate the user on the solution that was performed.


D. Educate the user on the solution that was performed.

Explanation:
educating the user on the solution that was performed is a good next step after resolving an issue. This can help prevent similar issues from happening again and empower users to solve problems on their own.


Question # 6
A technician wants to securely dispose of storage drives. Which of the following is the best way to eliminate data on SSDs?
A. Degaussing
B. Shredding
C. Erasing
D. Drilling


B. Shredding

Explanation: For securely disposing of SSDs, physical destruction methods like shredding are considered most effective: Shredding: This method involves physically breaking the SSD into small pieces, making data recovery practically impossible. It's a recommended practice for ensuring that sensitive data on SSDs is irretrievably destroyed.


Question # 7
A company implemented a BYOD policy and would like to reduce data disclosure caused by malware that may infect these devices. Which of the following should the company deploy to address these concerns?
A. UAC
B. MDM
C. LDAP
D. SSO


B. MDM

Explanation:
MDM stands for mobile device management, which is a type of software solution that allows remote management and security of mobile devices. MDM can help a company reduce data disclosure caused by malware that may infect these devices by enforcing security policies, such as encryption, password protection, antivirus software, and remote wipe. MDM can also monitor and control the access of personal devices to corporate data and networks. UAC stands for user account control, which is a feature of Windows that prompts users for permission or an administrator password before making changes that affect the system. UAC may not be effective in preventing malware infection or data disclosure on personal devices. LDAP stands for lightweight directory access protocol, which is a protocol for accessing and managing information stored in a directory service, such as user names and passwords. LDAP does not directly address the issue of malware infection or data disclosure on personal devices. SSO stands for single sign-on, which is a feature that allows users to access multiple applications or services with one set of credentials. SSO may not prevent malware infection or data disclosure on personal devices, and may even increase the risk if the credentials are compromised.


Question # 8
The findings from a security audit indicate the risk of data loss from lost or stolen laptops is high. The company wants to reduce this risk with minimal impact to users who want to use their laptops when not on the network. Which of the following would BEST reduce this risk for Windows laptop users?
A. Requiring strong passwords
B. Disabling cached credentials
C. Requiring MFA to sign on
D. Enabling BitLocker on all hard drives


D. Enabling BitLocker on all hard drives

Explanation:
BitLocker is a disk encryption tool that can be used to encrypt the hard drive of a Windows laptop. This will protect the data stored on the drive in the event that the laptop is lost or stolen, and will help to reduce the risk of data loss. Additionally, BitLocker can be configured to require a PIN or other authentication in order to unlock the drive, providing an additional layer of security.


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CompTIA 220-1102 Exam Dumps

Exam Name: CompTIA A+ Certification Core 2
Certification Name: A+

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