Question # 1 A technician needs to transfer a file to a user's workstation. Which of the following would
BEST accomplish this task utilizing the workstation's built-in protocols? A. VPNB. SMBC. RMMD. MSRA
Click for Answer
B. SMB
Answer Description Explanation :
SMB stands for Server Message Block, which is a network file sharing protocol that allows
applications on a computer to read and write to files and to request services from server
programs in a computer network. SMB is a built-in protocol in Windows operating systems
and can be used to transfer files between computers over a network. The technician can
use SMB to access a file share on the user’s workstation and copy the file to or from it.
VPN stands for virtual private network, which is a technology that creates a secure and
encrypted connection over a public network. VPN is not a built-in protocol in Windows
operating systems and does not directly transfer files between computers. RMM stands for
remote monitoring and management, which is a type of software solution that allows
remote management and monitoring of devices and networks. RMM is not a built-in
protocol in Windows operating systems and does not directly transfer files between
computers. MSRA stands for Microsoft Remote Assistance, which is a feature that allows a
user to invite another user to view or control their computer remotely. MSRA is not a
protocol, but an application that uses Remote Desktop Protocol (RDP) to establish a
connection. MSRA does not directly transfer files between computers.
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Question # 2 Which of the following is the proper way for a technician to dispose of used printer
consumables? A. Proceed with the custom manufacturer's procedureB. Proceed with the disposal of consumables in standard trash receptacles.C. Empty any residual ink or toner from consumables before disposing of them in a
standard recycling bin.D. Proceed with the disposal of consumables in standard recycling bins.
Click for Answer
A. Proceed with the custom manufacturer's procedure
Answer Description Explanation :
When it comes to disposing of used printer consumables , it is important to follow the
manufacturer's instructions or guidelines for proper disposal, as different types of
consumables may require different disposal procedures. Some manufacturers provide
specific instructions for proper disposal, such as sending the used consumables back to
the manufacturer or using special recycling programs.
Therefore, the proper way for a technician to dispose of used printer consumables is to
proceed with the custom manufacturer's procedure , if provided. This option ensures that
the disposal is handled in an environmentally friendly and safe manner.
Question # 3 A technician installs a Bluetooth headset for a user. During testing, the sound is still coming from the speaker on the computer. The technician verifies the headset shows up in Device Manager. Which of the following would the technician most likely do to fix this issue? A. Update the drivers for the wireless headset.B. Replace the battery on the headset, and try again later.C. Verify that the sound is not muted in the control panel.D. Change the headset as the default device in sound settings.
Click for Answer
D. Change the headset as the default device in sound settings.
Question # 4 Antivirus software indicates that a workstation is infected with ransomware that cannot be
quarantined. Which of the following should be performed FIRST to prevent further damage
to the host and other systems? A. Power off the machineB. Run a full antivirus scan.C. Remove the LAN cardD. Install a different endpoint solution
Click for Answer
A. Power off the machine
Answer Description Explanation:
Ransomware is a type of malware that encrypts the files on a system and demands a
ransom for their decryption1. Ransomware can also spread to other systems on the
network or exfiltrate sensitive data to the attackers2. Therefore, it is important to isolate the
infected machine as soon as possible to contain the infection and prevent further
damage3. Powering off the machine is a quick and effective way of disconnecting it from
the network and stopping any malicious processes running on it12. The other options are
not directly related to preventing ransomware damage or may not be effective. Running a
full antivirus scan may not be able to detect or remove the ransomware, especially if it is a
new or unknown variant1. Removing the LAN card may disconnect the machine from the
network, but it may not stop any malicious processes running on it or any data encryption
or exfiltration that has already occurred2. Installing a different endpoint solution may not be
possible or helpful if the system is already infected and locked by ransomware1.
Question # 5 Which of the following would MOST likely be used to change the security settings on a
user's device in a domain environment? A. Security groupsB. Access control listC. Group PolicyD. Login script
Click for Answer
C. Group Policy
Answer Description Explanation :
Group Policy is the most likely tool to be used to change the security settings on a user’s
device in a domain environment. Group Policy is a feature of Windows that allows
administrators to manage and configure settings for multiple devices and users in a centralized way. Group Policy can be used to enforce security policies such as password
complexity, account lockout, firewall rules, encryption settings, etc.
Question # 6 Which of the following often uses an SMS or third-party application as a secondary method
to access a system? A. MFAB. WPA2C. AESD. RADIUS
Click for Answer
A. MFA
Answer Description Explanation :
MFA (Multi-Factor Authentication) is a security measure that often uses an SMS or thirdparty
application as a secondary method to access a system. MFA requires the user to
provide two or more pieces of evidence to prove their identity, such as something they
know (e.g., password), something they have (e.g., phone), or something they are (e.g., fingerprint)2. WPA2 (Wi-Fi Protected Access 2) is a security protocol for wireless networks
that does not use SMS or third-party applications. AES (Advanced Encryption Standard) is
a symmetric encryption algorithm that does not use SMS or third-party applications.
RADIUS (Remote Authentication Dial-In User Service) is a network protocol that provides
centralized authentication and authorization for remote access clients, but does not use
SMS or third-party applications.
Question # 7 Which of the following operating systems is considered closed source? A. UbuntuB. AndroidC. CentOSD. OSX
Click for Answer
D. OSX
Answer Description Explanation:
OSX (now macOS) is an operating system that is considered closed source, meaning that its source code is not publicly available or modifiable by anyone except its developers. It is owned and maintained by Apple Inc. Ubuntu, Android and CentOS are operating systems that are considered open source, meaning that their source code is publicly available and modifiable by anyone who wants to contribute or customize them.
Question # 8 A technician is finalizing a new workstation for a user. The user's PC will be connected to
the internet but will not require the same private address each time. Which of the following
protocols will the technician MOST likely utilize? A. DHCPB. SMTPC. DNSD. RDP
Click for Answer
A. DHCP
Answer Description Explanation:
DHCP stands for Dynamic Host Configuration Protocol and it is used to assign IP
addresses and other network configuration parameters to devices on a network
automatically. This is useful for devices that do not require the same private address each
time they connect to the internet.
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