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220-1102 Practice Questions

Question # 1
A user clicks a link in an email. A warning message in the user's browser states the site's certificate cannot be verified. Which of the following is the most appropriate action for a technician to take?
A. Click proceed.
B. Report the employee to the human resources department for violating company policy.
C. Restore the computer from the last known backup.
D. Close the browser window and report the email to IT security.


D. Close the browser window and report the email to IT security.


Question # 2
A technician is securing a new Windows 10 workstation and wants to enable a Screensaver lock. Which of the following options in the Windows settings should the technician use?
A. Ease of Access
B. Privacy
C. Personalization
D. Update and Security


C. Personalization

Explanation:
The technician should use the Personalization option in the Windows settings to enable a Screensaver lock. The Personalization option allows users to customize the appearance and behavior of their desktop, such as themes, colors, backgrounds, lock screen and screensaver. The technician can enable a Screensaver lock by choosing a screensaver from the drop-down menu, setting a wait time in minutes and checking the box that says “On resume, display logon screen”. This will lock the computer and require a password or PIN to log back in after the screensaver is activated. Ease of Access is an option in the Windows settings that allows users to adjust accessibility features and settings, such as narrator, magnifier, high contrast and keyboard shortcuts. Ease of Access is not related to enabling a Screensaver lock. Privacy is an option in the Windows settings that allows users to manage privacy and security settings, such as location, camera, microphone and app permissions. Privacy is not related to enabling a Screensaver lock. Update and Security is an option in the Windows settings that allows users to check and install updates, troubleshoot problems, backup files and restore system. Update and Security is not related to enabling a Screensaver lock. References: CompTIA A+ Core 2 (220-1002) Certification Exam Objectives Version 4.0, Domain 1.7

Question # 3
An analyst needs GUI access to server software running on a macOS server. Which of the following options provides the BEST way for the analyst to access the macOS server from the Windows workstation?
A. RDP through RD Gateway
B. Apple Remote Desktop
C. SSH access with SSH keys
D. VNC with username and password


B. Apple Remote Desktop

Explanation:
Apple Remote Desktop is a remote access solution that allows a user to access and control another macOS computer from their Windows workstation. It provides a graphical user interface so that the analyst can easily access the server software running on the macOS server. Apple Remote Desktop also supports file transfers, so the analyst can easily transfer files between the two computers. Additionally, Apple Remote Desktop supports encryption, so data is secure during transmission.

Question # 4
A branch office suspects a machine contains ransomware. Which of the following mitigation steps should a technician take first?
A. Disable System Restore.
B. Remediate the system.
C. Educate the system user.
D. Quarantine the system.


D. Quarantine the system.


Question # 5
A technician received a call from a user who clicked on a web advertisement Now. every time the user moves the mouse, a pop-up display across the monitor. Which of the following procedures should the technician perform?
A. Boot into safe mode.
B. Perform a malware scan.
C. Restart the machine.
D. Reinstall the browser


A. Boot into safe mode.
B. Perform a malware scan.

Explanation: Booting into safe mode and performing a malware scan are the steps that a technician should perform when troubleshooting an issue with pop-up advertising messages on a PC. Safe mode is a diagnostic mode that starts the PC with minimal drivers and services, which can prevent the pop-up malware from running. Malware scan is a tool that can detect and remove the pop-up malware, as well as prevent further infection or damage. Investigating how the malware was installed, reinstalling the browser and restarting the machine are possible steps that can be done after booting into safe mode and performing a malware scan, depending on the situation and the results of the scan.

Question # 6
Which of the following involves sending arbitrary characters in a web page request?
A. SMS
B. SSL
C. XSS
D. VPN


C. XSS

Explanation: XSS stands for cross-site scripting, which is a web security vulnerability that allows an attacker to inject malicious code into a web page that is viewed by other users1. XSS involves sending arbitrary characters in a web page request, such as a query string, a form field, a cookie, or a header, that contain a malicious script. The web server does not validate or encode the input, and returns it as part of the web page response. The browser then executes the script, which can perform various actions on behalf of the attacker, such as stealing cookies, session tokens, or other sensitive information, redirecting the user to a malicious site, or displaying fake content

Question # 7
A user contacted the help desk to report pop-ups on a company workstation indicating the computer has been infected with 137 viruses and payment is needed to remove them. The user thought the company-provided antivirus software would prevent this issue. The help desk ticket states that the user only receives these messages when first opening the web browser. Which of the following steps would MOST likely resolve the issue? (Select TWO)
A. Scan the computer with the company-provided antivirus software
B. Install a new hard drive and clone the user's drive to it
C. Deploy an ad-blocking extension to the browser
D. Uninstall the company-provided antivirus software
E. Click the link in the messages to pay for virus removal


C. Deploy an ad-blocking extension to the browser

Explanation:
"The user thought the company-provided antivirus software would prevent this issue." The most likely steps to resolve the issue are to deploy an ad-blocking extension to the browser and perform a reset on the user’s web browser. Ad-blocking extensions can help to prevent pop-ups and other unwanted content from appearing in the browser, and resetting the browser can help to remove any malicious extensions or settings that may be causing the issue.

Question # 8
A technician is reimaging a desktop PC. The technician connects the PC to the network and powers it on. The technician attempts to boot the computer via the NIC to image the computer, but this method does not work. Which of the following is the MOST likely reason the computer is unable to boot into the imaging system via the network?
A. The computer's CMOS battery failed.
B. The computer's NIC is faulty.
C. The PXE boot option has not been enabled
D. The Ethernet cable the technician is using to connect the desktop to the network is faulty.


C. The PXE boot option has not been enabled

Explanation:
The most likely reason the computer is unable to boot into the imaging system via the network is that the PXE boot option has not been enabled. PXE (Preboot Execution Environment) is an environment that allows computers to boot up over the network, instead of from a local disk. In order for this to work, the PXE boot option must be enabled in the computer's BIOS settings. As stated in the CompTIA A+ Core 2 exam objectives, technicians should know how to enable PXE in BIOS to enable network booting on a computer.

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CompTIA 220-1102 Exam Dumps

Exam Name: CompTIA A+ Certification Core 2
Certification Name: A+

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