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500-052 Practice Questions

Question # 1

Which tab on the Cisco Finesse agent desktop hosts the gadget for agents to accept or initiate a call?
A. The My Statistics tab hosts the gadget.
B. The Home tab hosts the gadget.
C. The Manage Customer tab hosts the gadget.
D. The gadget to initiate or accept a call is common and is not tied to a specific tab

C.
The Manage Customer tab hosts the gadget.

Question # 2

Which three fields are used to define a CSQ in Cisco Unified Contact Center Express Enhanced? (Choose three.)
A. Agent Name
B. WrapUp Time
C. Service Level
D. Overflow CSQ
E. Automatic Work

B.
WrapUp Time

C.
Service Level

E.
Automatic Work

Question # 3

The Cisco Unified Real-Time Monitoring Tool enables you to perform which three actions? (Choose three.)
A. Plot and view performance data.
B. Monitor the replication status of historical data store.
C. Monitor the Cisco Unified CCX CTI port status and take corrective action.
D. Download log files from Cisco Unified CCX nodes.
E. Check the number of active calls in the Cisco Unified CCX system.

A.
Plot and view performance data.

C.
Monitor the Cisco Unified CCX CTI port status and take corrective action.

D.
Download log files from Cisco Unified CCX nodes.

Question # 4

A customer purchases 200 Cisco Unified Center Express Premium agent seats In order to run a 30-port outbound IVR campaign, which two addition items must the customer purchase?
A. a router
B. a gateway
C. 30 outbound IVR ports
D. 30 agent seats

B.
a gateway

C.
30 outbound IVR ports

Question # 5

Which phones must be associated to the RmCm application user account?
A. all phones
B. none, because that user account is not used for phone association
C. only agent phones that are used with the Cisco Finesse agent desktop
D. only Cisco Finesse IPPA phones

C.
only agent phones that are used with the Cisco Finesse agent desktop

Question # 6

What is the maximum number of contacts that Cisco Finesse supports in a phone book?
A. 2000
B. 1500
C. 500
D. 300

B.
1500

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/f
inesse_1001/user/guide/CFIN_BK_CF7BB5C7_00_cisco-finesse-administration-
1001/CFIN_BK_CF7BB5C7_00_cisco-finesse-administration-1001_chapter_0101.html

Question # 7

Which interface is used to configure debug parameters for log files?
A. System Parameters
B. Trace Configuration
C. Control Center
D. Datastore Control Center

B.
Trace Configuration

Question # 8

Which three tasks are required to deploy a Cisco Unified Contact Center Express application? (Choose three.)
A. create a trigger
B. upload script to repository
C. restart the Cisco Unified CCX Engine
D. specify the maximum number of sessions
E. configure default session timeout

A.
create a trigger

B.
upload script to repository

D.
specify the maximum number of sessions

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Cisco 500-052 Exam Dumps

Exam Name: Deploying Cisco Unified Contact Center Express
Certification Name: Cisco Specialist

Cisco 500-052 exam dumps are created by industry top professionals and after that its also verified by expert team. We are providing you updated Deploying Cisco Unified Contact Center Express exam questions answers. We keep updating our Cisco Specialist practice test according to real exam. So prepare from our latest questions answers and pass your exam.

Total Questions: 90
Last Updation Date: 20-Nov-2024

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500-052 Practice Questions

C.
The Manage Customer tab hosts the gadget.

B.
WrapUp Time

C.
Service Level

E.
Automatic Work

A.
Plot and view performance data.

C.
Monitor the Cisco Unified CCX CTI port status and take corrective action.

D.
Download log files from Cisco Unified CCX nodes.

B.
a gateway

C.
30 outbound IVR ports

C.
only agent phones that are used with the Cisco Finesse agent desktop

B.
1500

B.
Trace Configuration

A.
create a trigger

B.
upload script to repository

D.
specify the maximum number of sessions

Cisco 500-052 Exam Dumps

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Why Buy 500-052 Exam Dumps From Passin1Day?

500-052 Practice Questions

C. The Manage Customer tab hosts the gadget.

B. WrapUp TimeC. Service LevelE. Automatic Work

A. Plot and view performance data.C. Monitor the Cisco Unified CCX CTI port status and take corrective action.D. Download log files from Cisco Unified CCX nodes.

B. a gatewayC. 30 outbound IVR ports

C. only agent phones that are used with the Cisco Finesse agent desktop

B. 1500

B. Trace Configuration

A. create a triggerB. upload script to repositoryD. specify the maximum number of sessions

Cisco 500-052 Exam Dumps

PDF Price

Engine Price

PDF + Engine

Up-to-Date

Excellence

Success

Quality

$80

$100

$125

About Us

WE FEEL SATISFIED WHEN YOU GET SATISFIED!

500-052 Dumps

What Our Customers Say

Jeff Brown

Mareena Frederick

Ralph Donald

Lilly Solomon

C.
The Manage Customer tab hosts the gadget.

B.
WrapUp Time

C.
Service Level

E.
Automatic Work

A.
Plot and view performance data.

C.
Monitor the Cisco Unified CCX CTI port status and take corrective action.

D.
Download log files from Cisco Unified CCX nodes.

B.
a gateway

C.
30 outbound IVR ports

C.
only agent phones that are used with the Cisco Finesse agent desktop

B.
1500

B.
Trace Configuration

A.
create a trigger

B.
upload script to repository

D.
specify the maximum number of sessions