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Advanced-Administrator Practice Questions

Question # 1

Which three capabilities of Live Agent in the Salesforce Console for Service? Choose 3 answers.
A. Approval Processes can be used to escalate cases in the chat window.
B. Multiple visitors can chat in one window
C. The Articles tool can be used to search for Knowledge Articles
D. Chats can be transferred to other agents.
E. The Details tab can be used to see information about the visitor

C.
The Articles tool can be used to search for Knowledge Articles

D.
Chats can be transferred to other agents.

E.
The Details tab can be used to see information about the visitor

Question # 2

SFB Industries would like to create a custom objects to link Contacts to multiple Accounts. What type of object/relationship should be created?
A. Custom Object with two Master-detail relationship fields to Contact & Account
B. Custom Object with Lookup relationship fields to Contact & Account
C. Custom Object with Lookup field to Accounts
D. Custom Object with Master-Detail relationship field to Accounts

A.
Custom Object with two Master-detail relationship fields to Contact & Account

Question # 3

SFB Industries are tightening up their forecasting procedure. Sales Managers would now like to see a submission of each users forecast at the end of each week. Which feature will allow you to do this?
A. Customizable Forecasting
B. Collaborative Forecasting

A.
Customizable Forecasting

Question # 4

Universal Containers wants to create a Feedback___c custom object related to Account and ensure all feedback records are owned by the same user as the Account owner. How should an administrator relate Feedback___c to Account?
A. Create a hierarchical field on Feedback__c.
B. Create a junction object between Account and Feedback__c.
C. Create a master-detail field on Feedback__c.
D. Create a lookup Account field and filter on Feedback__c.

A. Create a hierarchical field on Feedback__c.

Question # 5

Universal Container’s support team needs to track service level agreements for customers. Today, they manually look up contracts by name when a customer calls. How can an administrator automate this process?
A. Configure a workflow rule that sends an email alert of old cases to the support manager
B. Enable Case Feed and add a Contracts custom publisher to the Case Feed Layout
C. Enable entitlements and add the tabs for entitlements and service contracts
D. Create a private Chatter group for customers with high priority service level agreements

C.
Enable entitlements and add the tabs for entitlements and service contracts

Question # 6

What tool would you use if you wanted to create a report that would compare results over time based on specific criteria?
A. analytic snapshots
B. custom report types (CRT)
C. Standard Report
D. Exception Report

A.
analytic snapshots

Question # 7

A change set that has already been submitted for deployment is missing a component. What can you do in order to correct the issue?
A. Deploy the change set and then submit another change set for deployment
B. Edit the change set, deactivate it and then add the missing component
C. Create another change set containing all components and deploy it
D. Clone the change set. edit the components and deploy it

D.
Clone the change set. edit the components and deploy it

Question # 8

Which two should an administrator consider when setting up Salesforce CRM Content ?Choose 2 answers.
A. An approval process can ensure that all product-related content is reviewed.
B. A validation rule can ensure a description is required for all contributed content
C. The library type determines the size of files that can be contributed to content.
D. The content type determines which fields appear on the Content Detail page layout.

B.
A validation rule can ensure a description is required for all contributed content

D.
The content type determines which fields appear on the Content Detail page layout.

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Salesforce Advanced-Administrator Exam Dumps

Exam Name: Salesforce Certified Advanced Administrator (SU24)
Certification Name: Salesforce Advanced Administrator

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Total Questions: 241
Last Updation Date: 20-Nov-2024

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