Question # 1 A user at Universal Containers wants to load records Into a custom object named Location
from a .csv file. While using Data Loader, they cannot find the Location object. A. The label of Location may have been changed.B. Data Loader should only be used with standard objects.C. Location has a master-detail field to Account.D. The users profile needs create access to Location.
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A. The label of Location may have been changed.D. The users profile needs create access to Location.Question # 2 The Cloud Kicks administrator wants to open up opportunity sharing to directors who
oversee regional managers so they can access records to assist regional managers. A. organization wide DefaultsB. Role HierarchyC. Manual SharingD. Sharing Settings
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B. Role Hierarchy
Answer Description Explanation:
Role hierarchy is a sharing mechanism that should be used to open up opportunity sharing
to directors who oversee regional managers so they can access records to assist regional
managers. Role hierarchy is a way to grant access to records based on the user’s position
in an organization’s hierarchy of roles. Role hierarchy can grant users access to records
owned by or shared with users below them in the hierarchy for objects that have
organization-wide defaults set to Private or Public Read Only. By using role hierarchy, the
administrator can ensure that directors can access opportunities owned by or shared with
regional managers who report to them
Question # 3 An administrator is using the Dev Console Log Inspector to troubleshoot a Process Builder. A. Event types beginning with FLOWB. Event types beginning with AUTOMATED.C. Event types beginning with WORKFLOWD. Event types beginning with PROCESS
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A. Event types beginning with FLOW
Answer Description Explanation: The Dev Console Log Inspector is a tool that allows you to view and analyze
debug logs in a graphical interface. Debug logs contain information about database operations, system processes, and errors that occur when executing a transaction or
running unit tests. To troubleshoot a process builder, the administrator should look for
event types beginning with FLOW in the event column. These event types indicate the start
and end of a flow interview, as well as any flow elements, faults, or decisions that occur
during the execution.
Question # 4 Ursa Major Solar wants to add a chat component to its corporate website, where its service
agents can respond directly from Salesforce. A. Chat is unavailable in Lightning Experience if also using Omni-Channel.B. Chat can only be added to Standard navigation Lightning apps.C. Chat must be routed with Omni-Channel in Lightning Experience.D. Chat can only be added to Console navigation Lightning apps.
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C. Chat must be routed with Omni-Channel in Lightning Experience.D. Chat can only be added to Console navigation Lightning apps.
Answer Description Explanation:
Chat must be routed with Omni-Channel in Lightning Experience because Omni-Channel is
the only way to route chats to agents in Lightning Experience1. Chat can only be added to
Console navigation Lightning apps because Chat is a console app feature and requires a
console app with a console navigation style2.
Question # 5 Soles reps at AW Computing hove asked the Administrator to help them close deals faster
on the Salesforce mobile app when they're in the new. They want to be able to quickly close an opportunity and have key fields, like status, pre populated to Closed Won. A. Object-specific Quick ActionB. Global Quick ActionC. Lightning ComponentD. Enhanced Related Lists
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A. Object-specific Quick Action
Answer Description Explanation:
An object-specific quick action is a type of action that allows users to do something in the
context of a specific object, such as creating or updating a record, logging a call, sending
an email, or launching a custom action. In this case, the administrator can create an objectspecific
quick action on the opportunity object that pre-populates certain fields with
predefined values and allows users to quickly close an opportunity from the Salesforce
mobile app.
Question # 6 AW Computing has implemented the Contacts to Multiple Accounts functionality. Users
should be able to distinguish between contacts and related contacts. A. Display both the contacts and the related contacts related lists.B. Display the related accounts related list on the page layout.C. Display the related contacts related list and add the direct field.D. Display the contacts related list and add the related field.
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C. Display the related contacts related list and add the direct field.
Answer Description Explanation:
Displaying the related contacts related list and adding the direct field will allow users to
distinguish between contacts and related contacts. The related contacts related list shows
all contacts that are related to an account, either directly or indirectly. The direct field
indicates whether a contact is directly associated with an account or not. By adding this
field to the related list, users can easily see which contacts are direct and which are not.
Question # 7 DreamHouse Realty currently deals only with single-family homes but is expanding its
business it include condos in large cities. There are some features and amenities that inly
apply to condos, such as the amount of a deposit and concierge services. A. Build a Lightning component to display fields that only apply to condos.B. Create a Record Type for the type of property and custom page layouts for each.C. Configure a validation rule to display fields based on the type of property the user is
viewing.D. Make is custom Lightning page to display specific fields based on the type of property.
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B. Create a Record Type for the type of property and custom page layouts for each.
Answer Description Explanation: A record type allows administrators to offer different business processes,
picklist values, and page layouts to different users based on their profiles. By creating a
record type for the type of property (single-family home or condo), DreamHouse Realty can
assign different page layouts to each record type that display only relevant fields for each
property type. The record type can also determine which sales process and path are
available for each opportunity.
Question # 8 When should an administrator apply a permission set to a user or group of users versus
configuring the user’s profile with the necessary access? A. When a user is part of a team with an assigned profile that covers the majority of their
needs but requires just a little less access than the rest of their team.B. When a user is part of a team with an assigned profile that covers the majority of their
needs but requires more access than the rest of their team.C. When an organization’s sharing model is too broad and they need to restrict access
beyond what their sharing model and existing profiles provide.D. When an organization has opted out of using the standard profiles and created custom
profiles.
Click for Answer
B. When a user is part of a team with an assigned profile that covers the majority of their
needs but requires more access than the rest of their team.
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