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CRT-251 Practice Questions

Question # 1

Resellers for Universal Containers need access to reports in the Partner Communities to help manage
their opportunities.
How should Salesforce be configured to give resellers the correct level of access to reports?

A.

Create the appropriate list views and report folders in the Partner Communities for all partner
users.

B.

Create a new tab in the Partner Communities to display the appropriate list views and report
folders.

C.

Create a Chatter group that allows partners to post links to appropriate list views and reports.

D.

Create the appropriate list views and report folders, and share with all partner users.



D.

Create the appropriate list views and report folders, and share with all partner users.




Question # 2

Universal Containers has a customer base that includes both individual consumers and businesses.
The company has implemented Person Accounts in Salesforce and has a custom object for “Policies”
that needs to relate to both Person Accounts and business accounts.
What is the minimum configuration on the policy custom object needed to meet this requirement?

A.

Create a contact lookup field and an account lookup field.

B.

Create a master-detail account relationship.

C.

Create a custom contact lookup field.

D.

Create a master-detail contact relationship.



B.

Create a master-detail account relationship.




Question # 3

Universal Containers has its sales representatives enter a new lead whenever they are prospecting a
new customer. After qualifying the new lead, a new opportunity must be created to track the deal.
Which three actions should a consultant recommend to enforce data quality and accuracy? (Choose
three.)

A.

Enable validation rules on the opportunity.

B.

Map custom lead fields to corresponding custom opportunity fields.

C.

Create an Apex trigger to perform data quality checks.

D.

Enable validation rules on the lead.

E.

Enable the lead conversion permission.



B.

Map custom lead fields to corresponding custom opportunity fields.


D.

Enable validation rules on the lead.


E.

Enable the lead conversion permission.




Question # 4

Universal Containers is planning to implement Salesforce Sales Cloud to support its professional
services division. The Universal Containers sales team wants to easily see customer purchasing
activity on account, contact, and contact detail pages.
What should a consultant recommend to meet this requirement?

A.

Enable Salesforce Console for Sales to see customer purchasing activity.

B.

Create a global publisher action to view all customer purchasing activity.

C.

Enable the Orders object in Salesforce to track customer purchases.

D.

Create a custom object related to the account, contact, and contract objects.



C.

Enable the Orders object in Salesforce to track customer purchases.




Question # 5

A premier customer for Universal Containers needs access to confidential product roadmap
information. Which two steps should a sales representative take to securely send this information
using content delivery?
Choose two answers.

A.

Remove access to content after a specified date.

B.

Require the customer to enter a password to view the content.

C.

Require the customer to enter a security token to download the content.

D.

Require the recipient to log into Salesforce to access the content.



A.

Remove access to content after a specified date.


B.

Require the customer to enter a password to view the content.




Question # 6

Universal Containers uses a seven-step selling methodology. Each sales stage corresponds with a step
in the methodology. The first stage is a preliminary qualification step, and opportunities in this stage
should NOT contribute to the forecast. Which two actions should a consultant recommend to meet
these requirements? Choose two answers.

A.

Instruct sales users to enter 0$ for the opportunity amount.

B.

Configure the first stage with the omitted forecast category.

C.

Override the forecast to be 0$ for first stage opportunities.

D.

Assign 0% probability to the first sales stage.



B.

Configure the first stage with the omitted forecast category.


D.

Assign 0% probability to the first sales stage.




Question # 7

The Universal Containers sales team wants to track product shipments for each of its customers. The
shipment tracking information is currently available in a back-end system, which the company plans
to integrate with Salesforce. Which set of objects are relevant for this integration?

A.

Opportunity, opportunity product, campaign, custom object-shipment status

B.

Opportunity, opportunity product, custom object-shipment status

C.

Lead, account, opportunity product, custom object-shipment status

D.

Lead, opportunity, product, custom object-shipment status



B.

Opportunity, opportunity product, custom object-shipment status




Question # 8

Universal Containers’ management wants to see forecast numbers by all sales representatives and by
multiple product groups.
Which two actions should a consultant recommend to meet these requirements? (Choose two.)

A.

Implement Collaborative Forecasting with product family.

B.

Build a custom forecast report showing product groups.

C.

Build a forecast list view by product family group.

D.

Implement Collaborative Forecasting with quota attainment.



A.

Implement Collaborative Forecasting with product family.


D.

Implement Collaborative Forecasting with quota attainment.




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Salesforce CRT-251 Exam Dumps

Exam Name: Salesforce Certified Sales Cloud Consultant (WI25)
Certification Name: Sales Cloud Consultant

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