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CRT-251 Practice Questions

Question # 1

Universal Containers has automated the process of creating new account records in Salesforce. All
accounts records created through this process are owned by a generic user. There are now two
million account records that have been created in this manner. Universal Containers is now seeing
performance issues when it makes any changes to account sharing rules.
What can Universal Containers do to address the issue without changing its integration?

A.

Set the organization-wide defaults for accounts to public read/write.

B.

Contact Salesforce support to add an index to the account object.

C.

Ensure that the generic user has the Modify All Data permission.

D.

Ensure that the generic user has NOT been assigned to a role.



D.

Ensure that the generic user has NOT been assigned to a role.




Question # 2

What are two capabilities of Data Loader? Choose two answers.

A.

Ability to extract organization and configuration data.

B.

Ability to prevent importing duplicate records.

C.

Ability to export field history data

D.

Ability to run one-time or scheduled data loads



C.

Ability to export field history data


D.

Ability to run one-time or scheduled data loads




Question # 3

Universal Containers has enabled Social Accounts and Contacts. When a sales representative
accesses a contact within Salesforce, the representative is unable to see detailed information from
the contact’s social profiles.
What is preventing the sales representative from accessing this information?

A.

The fields configured by Universal Container’s administrator on the contact page layout are
missing.

B.

The information shown is based on the sales representative’s social connection with the contact.

C.

The link to the Facebook profile is NOT configured with the administrator password to access
detailed information.

D.

Universal Containers must install and APP Exchange package to access public profile information
for its users.



B.

The information shown is based on the sales representative’s social connection with the contact.




Question # 4
Cloud Kicks has recently lost several large deals to a competitor. Cloud Kicks management wants to start tracking the reasons why opportunities are being lost. What is the most efficient way for a consultant to meet this requirement?
A. Create a Competitors channel in Slack to share insights and stories.
B. Create a new custom object and automation to track competitors.
C. Create a new custom field on the Opportunity object.


C. Create a new custom field on the Opportunity object.



Question # 5

The marketing department at Universal Containers is migrating from its legacy campaign and email
management system to Salesforce and wants to ensure that its communication materials can be
migrated as well. What should a consultant recommend to migrate the marketing department’s
email templates?

A.

Enable Email-to-Close and use the Import Wizard.

B.

Create an email template change set or use the Lighting Platform.

C.

Manually recreate the email and mail merge templates in Salesforce.

D.

Enable Email to Salesforce before sending email templates to Salesforce.



C.

Manually recreate the email and mail merge templates in Salesforce.




Question # 6

Universal Containers uses a custom object named “Analysis”, which is the child in a master-detail
relationship with the Opportunity object. Sales teams use this object to create requests for
supporting research. Sales teams use the Salesforce Mobile App and want to easily create new
Analysis records from their phones. What should a consultant recommend to meet this requirement?

A.

Create a Visualforce page.

B.

Create an Action.

C.

Create a related list button.

D.

Create a custom object tab.



D.

Create a custom object tab.




Question # 7

Universal Containers has a large sales department that is dispersed worldwide. Sales managers want
greater visibility into the opportunities in progress with their respective teams and want to receive
email notifications when opportunities reach key metrics ( e.g. progress to a certain stage or reach a
specific probability). However, individuals want to control the frequency of their email notifications.
Which two solutions should a consultant recommend? Choose two answers.

A.

Configure the individual Salesforce for Outlook email settings to control notification frequency.

B.

Configure Chatter Feed Tracking to provide updates for the key metrics the sales managers are
looking for.

C.

Create a report filtering for the desired criteria and individuals subscribe to the report.

D.

Define a workflow rule and email task that is triggered when key fields are updated to new values.



B.

Configure Chatter Feed Tracking to provide updates for the key metrics the sales managers are
looking for.


C.

Create a report filtering for the desired criteria and individuals subscribe to the report.




Question # 8

Universal Containers is devising a separate sales methodology to upsell service contracts to its
existing customer base. The company wants to track and report on these deals separately from other
deals.
What should a consultant recommend to meet this requirement?

A.

Create a custom field on opportunity to flag and report on these sales.

B.

Create an opportunity record type and sales process for reporting on these deals.

C.

Create a separate page layout and report to flag and report on these deals.

D.

Add “upsell” as a stage and create a summary by opportunity stage.



B.

Create an opportunity record type and sales process for reporting on these deals.




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