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CRT-251 Practice Questions

Question # 1

Universal Containers sells products that require frequent collaboration with the same team of
individuals who play a key role in closing deals. The lead sales representative determines the level of
access for each of the collaborating team members on an opportunity.
Which solution should a consultant recommend to facilitate the collaboration of the lead sales
representative and team members?

A.

Create public groups for extended team members and allow the sales representative to assign
manual sharing on their opportunities.

B.

Define a sharing rule for each lead sales representative to assign appropriate access for all
extended team members.

C.

Configure default opportunity teams for all lead sales representatives with team selling enabled.

D.

Enable Chatter to have the lead sales representative facilitate collaboration through sales team
swarming.



C.

Configure default opportunity teams for all lead sales representatives with team selling enabled.




Question # 2

Universal Containers is devising a separate sales methodology to upsell service contracts to its
existing customer base. The company wants to track and report on these deals separately from other
deals.
What should a consultant recommend to meet this requirement?

A.

Create a custom field on opportunity to flag and report on these sales.

B.

Create an opportunity record type and sales process for reporting on these deals.

C.

Create a separate page layout and report to flag and report on these deals.

D.

Add “upsell” as a stage and create a summary by opportunity stage.



B.

Create an opportunity record type and sales process for reporting on these deals.




Question # 3

Universal Containers wants to prevent sales users form modifying certain opportunity fields when
the sales stage has reached Negotiation/Review. However, sales directors must be able to edit these
opportunity fields in case last minute updates are required.
Which solution should a consultant recommend?

A.

Modify the profile for sales directors to enable the “Modify All” object permission for
opportunities.

B.

Change the field-level security for sales representatives to restrict field access based on the sales
stage.

C.

Create a validation rule to enforce field access based on the sales stage and a custom permission.

D.

Create a workflow rule to enable field access for sales directors based on the sales stage.



C.

Create a validation rule to enforce field access based on the sales stage and a custom permission.




Question # 4
Universal Containers does NOT have a direct sales team; its channel partners are responsible for selling and servicing products. Over the past quarter, these has been an increased volume of leads.

However, the Vice President of Channels has been receiving many complaints from partners on the poor quality of the leads and has noticed a significant drop in the lead conversion rate. What should a consultant recommend to improve partner satisfaction with the leads being shared?

A. Assign all leads to the partner channel manager to validate the lead data and manually assign to partners.
B. Create multiple validation rules to ensure that all fields on the lead record are populated with data.
C. Create a custom lead score field to assess lead quality and assign the leads that exceed this score to partners.
D. Use the lead score on the Find Duplicates button and assign the leads with a score in the high category.


C. Create a custom lead score field to assess lead quality and assign the leads that exceed this score to partners.



Question # 5

Resellers for Universal Containers need access to reports in the Partner Communities to help manage
their opportunities.
How should Salesforce be configured to give resellers the correct level of access to reports?

A.

Create the appropriate list views and report folders in the Partner Communities for all partner
users.

B.

Create a new tab in the Partner Communities to display the appropriate list views and report
folders.

C.

Create a Chatter group that allows partners to post links to appropriate list views and reports.

D.

Create the appropriate list views and report folders, and share with all partner users.



D.

Create the appropriate list views and report folders, and share with all partner users.




Question # 6

Universal Containers acquires sales leads each year through trade shows. Occasionally, duplicate
leads are generated when the marketing team imports leads that already exist in the system. What
should a consultant recommend to prevent duplicate leads in the system?

A.

Upload the leads to Data.com to remove the duplicates and select the option to have them
automatically imported.

B.

Upload the leads and click the “Find Duplicates” button for each of the leads to identify potential
duplicate lead records.

C.

Upload the leads using Data Loader and enable the “Find Duplicates” setting to prevent duplicate
records.

D.

Upload the leads using Data Import Wizard and select the appropriate field to match duplicates
against existing records.



D.

Upload the leads using Data Import Wizard and select the appropriate field to match duplicates
against existing records.




Question # 7

Universal Containers requires its sales representatives to go through an internal certification process
to sell certain groups of products.
Which two actions prevent a sales representative from adding these products to opportunities if they
are NOT certified to sell them?
Choose two answers.

A.

Use a validation rule on opportunity products to prevent them from adding products marked as
required certification if they are NOT certified.

B.

Use a validation rule on products marked as requiring certification to prevent them from being
added to an opportunity.

C.

Use a criteria-based sharing rule on products marked as requiring certification to only share the
products to users who are certified.

D.

Use a separate price book for the products requiring certification and only share the price book to
users who are certified.



A.

Use a validation rule on opportunity products to prevent them from adding products marked as
required certification if they are NOT certified.


D.

Use a separate price book for the products requiring certification and only share the price book to
users who are certified.




Question # 8

Universal Containers wants to capture business sector information on a lead and display the
information on the account and contact once the lead has been converted. How can these
requirements be met?

A.

Create a custom field on the Lead, Account, and Contact objects and configure mapping of these
two field for conversion. Use a trigger to update the Contact field with the Account value.

B.

Create a custom field on the Lead and Account objects. Create a custom formula field on the
Contact object to pull the value from the Account object.

C.

Create a custom field on the Lead and Account objects and configure mapping of these two fields
for conversion. Create a custom formula field on the Contact object to pull value form the Account
object.

D.

Create a custom field on the Lead and Account objects and configure mapping of these two fields
for conversion. Create a custom formula field on the Account object to pull value form the Contact
object.



C.

Create a custom field on the Lead and Account objects and configure mapping of these two fields
for conversion. Create a custom formula field on the Contact object to pull value form the Account
object.




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