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CRT-271 Practice Questions

Question # 1
Universal Containers (UC) is building a Community to drive channel sales. UC has 2,000 partner accounts. The high-level capabilities for UC Partners are:

- Partner users should only see Accounts and Cases that they have access to

- A Partner user must be able to create Cases for all Accounts in their account hierarchy,

regardless of whether they are a parent or child Account

- Partner users myst be able to collaborate within the private Groups of which they are members

What are two ways the Salesforce Admin should fulfil these requirements? Choose 2 answers

A. Use Apex managed sharing on the Account and Case Object
B. Set External User Organisation-wide Defaults to Private on the Account and Case Object
C. Configure an Owner-based Sharing Rule on the Account and Case Object
D. Create a Criteria-based Sharing Rule with read/write access on the Account and Case Object


A. Use Apex managed sharing on the Account and Case Object
B. Set External User Organisation-wide Defaults to Private on the Account and Case Object


Question # 2
Universal Shipping want to notify their Community Moderators when a member post more than one file to the communitywithin a 15 minute window and if more than 5 files are posted to the community within 15 minutes then their account will be frozen. How would this requirement be implemented?
A. Using a Content Rule in the Community Builder
B. Using a Content Rule in the Community Manager
C. Using a Rate Rule in the Community Manager
D. Using a Rate Rule in the Community Builder
E. It is not possible to moderate files in a Community


C. Using a Rate Rule in the Community Manager


Question # 3
Northern Trail Outfitters uses Knowledge Articles to address customer questions in their Napili Community. They need to know if these Articles are helpful to customers when they search for help in the Community. What is the most efficient way for a Salesforce Admin to get this information from customers?
A. Build a custom Community page that shows the Knowledge Article and have custom fields to capture customer comments.
B. Create a customer survey using custom Lightning components and add it to the home page.
C. Redirect customers to a survey form in an external website that captures their comments on the Knowledge Article
D. Enable the article voting property on the Article Content component in thearticle detail page in the Community Builder


B. Create a customer survey using custom Lightning components and add it to the home page.


Question # 4
Universal Containers (UC) is implementing a Self Service Community. UC has a high volume of customers with complex hierarchies. The majority of UC customers have multiple Accounts and frequently add new Accounts. Universal Containers wants customers to be able to create new Accounts and Contacts on their own. Which two license types should UC's Salesforce administrator recommend? Choose 2 answers Select one or more of the following:
A. Customer Community Login
B. CustomerCommunity
C. Customer Community Plus Login
D. Customer Community Plus


C. Customer Community Plus Login
D. Customer Community Plus


Question # 5
You were really excited to read about the community template features in the latest Salesforce Release Notes, but you have noticed that after the release you still don't have the features available in your Community, what steps should you take to resolve this?
A. Update your Template to the latest Version in Community Manager
B. Deactivate and Reactive your Community
C. Update your Template to the Latest Version in Community Settings
D. Log a case with Salesforce Support
E. Update your Template to the latest version in Community Builder


E. Update your Template to the latest version in Community Builder


Question # 6
Northern Trail Outfitters recently launched a community for its B2Bcustomers and partners. The community uses a restrictive sharing model and prevents user collaboration. The VP of Support wants to measure user adoption and engagement. What should the Consultant recommend to meet the requirement?
A. Use Google Analyticsand the Salesforce Community Page Optimizer.
B. Leverage standard Community Cloud and Chatter reports.
C. Create custom reports and share key metrics using a dashboard.
D. Download and install the Community Management package.


A. Use Google Analyticsand the Salesforce Community Page Optimizer.


Question # 7
You have just enabled Portal User Visibility in Setup > Sharing Settings. What is the benefit of doing this?
A. Community Managers are able to view all Community Users regardless of the organisation-wide defaults
B. Limited information on Community user profiles are publicly accessible e.g. Name, Photo, Reputation Level, Description
C. Limited information on Community user profiles are publicly accessible e.g. Name, Photo, Reputation Level, Description
D. All users with Write access to Cases on their profile are able to see all Cases owned by Community Members
E. Community users in the same community can see each other, regardless of the organisation-wide defaults




Question # 8
Universal containers houses their order information in their legacy backend systems.Customers need to see their orders from the back office in their customer-facing Community. - The existing Salesforce org (which hosts the community) has integration with the backend legacy system using Salesforce Connect - Customer users only need to seetheir orders in the Community - Orders are currently public read-only - Customer users need to access fields that are already part of the existing integration What two things should do Salesforce Admin do to meet these requirements? Choose 2 answers
A. Leveraging existing integration with the legacy system
B. Set the external users' organisation wide defaults to private for external order objects
C. Creating a new integration with the legacy system for customer users
D. Update the customer user profile andgiven the "view all" permission on the integration object


A. Leveraging existing integration with the legacy system
D. Update the customer user profile andgiven the "view all" permission on the integration object


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Salesforce CRT-271 Exam Dumps

Exam Name: Certification Preparation For Community Cloud Consultants (WI25)
Certification Name: Community Cloud

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  • Total Questions: 285
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