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ITIL-Foundation Practice Questions

Question # 1

Which of the following statements BEST describes the aims of release and deployment management?

A.

To build, test and deliver the capability to provide the services specified by service design

B.

To ensure that each release package specified by service design consists of a set of related assets and
service components

C.

To ensure that all changes can be tracked, tested and verified if appropriate

D.

To record and manage deviations, risks and issues related to the new or changed service



A.

To build, test and deliver the capability to provide the services specified by service design



Question # 2

Remediation planning is BEST described in which of the following ways?

A.

Planning how to recover the cost of a change

B.

Planning the steps required to be taken if a change is unsuccessful

C.

Planning how to compensate a user for a failed change

D.

Planning how to advise the change requestor of a failed change



B.

Planning the steps required to be taken if a change is unsuccessful



Question # 3

Which process would be used to compare the value that newer services have offered over those they have replaced?

A.

Availability management

B.

Capacity management

C.

Service portfolio management

D.

Service catalogue management



C.

Service portfolio management



Question # 4

Which role is accountable for the operational management of a process?

A.

Process practitioner

B.

Process manager

C.

Service manager

D.

Change manager



B.

Process manager



Question # 5

Which of the following processes are performed by the service desk?
1. Capacity management
2. Request fulfilment
3. Demand management
4. Incident management

A.

All of the above

B.

3 and 4 only

C.

2 and 4 only

D.

2 only



C.

2 and 4 only



Question # 6

Which one of the following is an objective of service catalogue management?

A.

Negotiating and agreeing service level agreement

B.

Negotiating and agreeing operational level agreements

C.

Ensuring that the service catalogue is made available to those approved to access it

D.

Only ensuring that adequate technical resources are available



C.

Ensuring that the service catalogue is made available to those approved to access it



Question # 7

Which of the following is service transition planning and support NOT responsible for?

A.

Prioritizing conflicts for service transition resources

B.

Coordinating the efforts required to manage multiple simultaneous transitions

C.

Maintaining policies, standards and models for service transition activities and processes

D.

Detailed planning of the build and test of individual changes



D.

Detailed planning of the build and test of individual changes



Question # 8

Which stage of the continual service improvement (CSI) approach is BEST described by the phrase
'Understand and agree on the priorities forimprovement based on a deeper development of the principles defined in the vision'?

A.

Where are we now?

B.

Where do we want to be?

C.

How do we get there?

D.

Did we get there?



B.

Where do we want to be?



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Exin ITIL-Foundation Exam Dumps

Exam Name: ITIL® Foundation
Certification Name: ITIL Foundation

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