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ITILFND Practice Questions

Question # 1

Which of the following would commonly be found in a contract underpinning an IT service?
1. Financial arrangements related to the contract
2. Description of the goods or service provided
3. Responsibilities and dependencies for both parties

A.

1 and 2 only

B.

1 and 3 only

C.

2 and 3 only

D.

All of the above



D.

All of the above




Question # 2

Which role is responsible for carrying out the activities of a process?

A.

Process owner

B.

Change manager

C.

Service manager

D.

Process practitioner



D.

Process practitioner




Question # 3

From the perspective of the service provider, what is the person or group who defines or
and agrees their service targets known as?

A.

User

B.

Customer

C.

Supplier

D.

Administrator



B.

Customer




Question # 4
What are the KEY stakeholder groups that service providers should cooperate with?
A. Suppliers
B. Customers
C. Relationship managers
D. Developers


B. Customers



Question # 5

Which one of the following does service metrics measure?

A.

Functions

B.

Maturity and cost

C.

The end-to-end service

D.

Infrastructure availability



C.

The end-to-end service




Question # 6

What is the name of the group that should review changes that must be implemented faster
than the normal change process?

A.

Technical management

B.

Emergency change advisory board

C.

Urgent change board

D.

Urgent change authority



B.

Emergency change advisory board




Question # 7

Which one of the following would NOT be defined as part of every process?

A.

Roles

B.

Inputs and outputs

C.

Functions

D.

Metrics



C.

Functions




Question # 8

The remediation plan should be evaluated at what point in the change lifecycle?

A.

Before the change is approved

B.

Immediately after the change has failed and needs to be backed out

C.

After implementation but before the post implementation review

D.

After the post implementation review has identified a problem with the change



A.

Before the change is approved




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Exin ITILFND Exam Dumps

Exam Name: ITIL Foundation v4
Certification Name: ITIL Foundation

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  • Total Questions: 503
  • Last Updation Date: 16-Jan-2025

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