It is now late October and the project is in stage 3. The label design competition has been held
and the photos of the staff have been taken. The CEO and Marketing Director still need to choose
the winning label design and the 12 photos for the calendar. However, the Executive has learned
that two competitors are issuing calendars to MNO's customers by the middle of November. After
analyzing the impact of this Issue, one of the options the Project Manager has presented to the
Project Board is to close the project prematurely.
There are a number of key facts relating to this project that would need to be recorded if the
project Y-e to be closed now.
Which product should show that without the calendar the company is going to experience
difficulties recovering its decline in orders, and alternative solutions are required if the company is
going to recover its position?

During which process would the stage tolerances be set?

It is now late October and the project is in stage 3. The label design competition has been held
and the photos of the staff have been taken. The CEO and Marketing Director still need to choose
the winning label design and the 12 photos for the calendar. However, the Executive has learned
that two competitors are issuing calendars to MNO's customers by the middle of November. After
analyzing the impact of this Issue, one of the options the Project Manager has presented to the
Project Board is to close the project prematurely.
There are a number of key facts relating to this project that would need to be recorded if the
project Y-e to be closed now.
Which product should register that the risk of a competitor producing a calendar at the same time
was identified at the beginning of the project but the assessment of this risk appears to have been
poor?

Which of the following statements is FALSE regarding the Continued Business Justification?

Additional Information
Product Description

Quality notes from the Daily Log
The Director of Information Technology Division (DIT) has been asked to ensure that any changes
to the outsourced staff employment contracts adhere to employment law. The DIT will review
future job descriptions of the transferred staff before the final contract is signed with the selected
service provider.
The service level agreement between MFH and the selected service provider will specify the type
and quality of service required. The selected service provider must follow the industry standards
for providing outsourced services.
MFH has a quality management system which contains a document control procedure for all its
documentation, however this does not include change management.
All project documents will be subject to a quality review. Nominated products will require a formal
approval record signed-off by the quality review chair.
Extract from the draft Quality Management Strategy (may contain errors)
Introduction
1. This document defines the approach to be taken to achieve the required quality levels during
the project.
2. The Project Board will have overall responsibility for the Quality Management Strategy.
3. Project Assurance will provide assurance on the implementation of the Quality Management
Strategy.
Quality management procedure - Quality standards
4. The selected service provider will operate to industry standards for providing outsourced
services.
5. MFH document standards will be used.
Records
6. A Quality Register will be maintained to record the planned quality events and the actual results
from the quality activities.
7. Configuration Item Records will be maintained for each product to describe its status, version
and variant.
8. Approval records for products that require them will be stored in the quality database.
Roles and responsibilities
9. The DIT will check that the employment contracts for outsourced staff adhere to employment
law.
10. Team Managers will provide details of quality checks that have been carried out.
11. Team Managers will ensure that the Quality Register is updated with the names of team
members who are involved in the review process.
12. The Senior User will review the Product Descriptions of the products to be produced by the
selected service provider to ensure that they can be achieved.
Which is a correctly defined acceptance criterion for the transferred facilities computer system?

Scenario
Additional Information
During the initiation stage the Project Manager met with the Marketing Director to find out more
about the requirements of the promotional calendar and recorded the following notes:
There has been a reduction in the order numbers at the MNO Manufacturing due in part to the
increased marketing activities of its competitors. 10% of customers have not re-ordered in this
financial year and staff morale is poor. A number of skilled staff have left as a result and
replacement staff have not been recruited due to the reduced operation. If the project is
successful, a recruitment campaign will be required to fill the existing staff vacancies and there
may be a requirement for additional staff. Operational costs are likely to increase because skilled
staff are expensive and difficult to find.
In financial terms, there were a total of 1,500 orders in the last financial year, each with an
average profit of £2k. The Marketing department believes that sending a promotional calendar to
our current and prospective customers would increase orders by at least 10% with a minimum of
10 further orders from the list of prospective customers within 12 months from the date of
distribution.
The Marketing Director will be funding the project from the business marketing budget. She
believes that the effect of a good company image portrayed by a successful calendar would last
into a second year. She has forecast the same increase in orders for a second year and predicts
that the annual employee satisfaction survey will show a measurable improvement in staff morale.
A number of alternatives were explored, including:
20% discount for all repeat customers - not cost-effective and very short term
A promotional calendar as a free Christmas gift - would target current and prospective
customers and the benefits would last into a second year
A series of television and press advertisements· was too expensive
A direct mail shot to all customers - benefit would be short term
Creation of an internet website - would not suit all customers
The calendar is seen as the favored option, as long as the company's competitors do not increase
their marketing activity. Whilst the Marketing department wants a very high quality, glossy product,
the project management team must be aware of the cost this will incur.
Which 2 statements should be recorded under the Expected benefits heading?

Additional Information
Extract from the Communication Management Strategy.
The project information in the table below is true, but it may not be recorded under the correct
heading or be in the correct document.

Using the Project Scenario, select the appropriate response to each of the following 5 questions
which have been raised by the Project Board.
The project is now at the end of the initiation stage. Having decided that the Calendar project is a
relatively simple project, the Project Manager combined the Starting Up a Project process and the
Initiating a Project process. No Project Brief has been produced. Instead the Project Manager
used the project mandate to produce a simple Project Initiation Documentation (PlO). The PlO
includes the Business Case, a product checklist and several Product Descriptions, Including the
Project Product Description. Short sections are also included for each of the strategies and the
controls to be applied. The Project Manager has elected to use the Daily Log to record all risks,
issues. lessons and quality - results.
After the initiation stage there will be two further stages during which a small number of Work
Packages will be authorized. While these are being managed, the Project Manager will hold
regular checkpoints, which will support the production of weekly Highlight Reports to the Project
Board.
There is no Project Brief. How can there be a common understanding of the desired outcomes for
the prepared calendar pack?