New Year Sale

Why Buy Service-Cloud-Consultant Exam Dumps From Passin1Day?

Having thousands of Service-Cloud-Consultant customers with 99% passing rate, passin1day has a big success story. We are providing fully Salesforce exam passing assurance to our customers. You can purchase Salesforce Certified Service cloud consultant (SU24) exam dumps with full confidence and pass exam.

Service-Cloud-Consultant Practice Questions

Question # 1
Universal Containers has decided to implement a Web-to-Case form on its website so customers can submit support requests instead of calling the customer service center. The product owner has asked the consultant to create the implementation plan and research solutions. What should the consultant do before creating an implementation plan?
A. Review Service Setup Assistant for Web-to-Case.
B. Review guidelines and limits for Web-to-Case.
C. Review Einstein Conversation Mining for Web-to-Case.


B. Review guidelines and limits for Web-to-Case.

Explanation: Before creating an implementation plan for Web-to-Case, reviewing the guidelines and limits for this feature is essential. Understanding these constraints ensures that the implementation aligns with Salesforce's capabilities and limitations, facilitating a smooth and effective deployment of the Web-to-Case form.

Question # 2
What is a consideration when adding a report chart to a Page Layout or a Lightning Record Page?
A. The report must be used on a Dashboard.
B. The report must have a standard Report Type.
C. The report must contain a chart.


C. The report must contain a chart.

Explanation: When adding a report chart to a Page Layout or a Lightning Record Page, the report must include a chart component. This is because the visualization aspect of the chart is what's displayed on the layout, providing a graphical representation of the report data directly on the record page for quick insights and analysis.

Question # 3
The call center manager at Universal Containers wants to generate daily reports to monitor agent productivity trends. Which primary object should a consultant select to create a new Omni-Channel report type?
A. Assigned Work
B. Agent Detail
C. Agent Work


C. Agent Work

Explanation:
The "Agent Work" object is pivotal for creating Omni-Channel reports focused on monitoring agent productivity trends. This object tracks work items assigned to agents, including cases, chats, and other work types routed through Omni-Channel. By using the "Agent Work" object as the basis for a report, a consultant can analyze various metrics such as work item type, duration, status, and outcome, providing insights into individual and team performance. This information is essential for call center managers to identify productivity trends, make informed decisions to optimize workflows, and enhance overall service delivery.

Question # 4
A company is planning for the migration of an existing external knowledge base into Salesforce Knowledge. Which set of factors should be considered when selecting the articles to migrate?
A. Last modified date and terms searched frequently in the last year
B. Last modified date and total number of article views in the last year
C. Original creation date and total number of article views in the last year


B. Last modified date and total number of article views in the last year

Explanation:
When migrating an external knowledge base into Salesforce Knowledge, considering the last modified date and total number of article views in the last year is essential. These factors help identify the most relevant and frequently used content, ensuring that the migrated knowledge base is up-to-date and meets the users' needs. The last modified date indicates the currency of the information, suggesting that the content is still relevant and maintained. The total number of views serves as an indicator of the article's usefulness and popularity among users. Focusing on these factors during the migration process ensures that the most valuable and current content is prioritized, enhancing the effectiveness of the Salesforce Knowledge base.

Question # 5
The Universal Containers sales team has been so successful in signing new customers that the support team is unable to provide same-day customer assistance. What should a consultant recommend to address this problem?
A. Limit Customers to 5 Cases per day.
B. Provide a self-help Customer Community.
C. Add more support phone lines.
D. Ask sales reps to respond to support Cases


B. Provide a self-help Customer Community.

Explanation:
Adding more support phone lines is a solution that can address the problem of the support team being unable to provide same-day customer assistance due to high demand. Adding more support phone lines can increase the capacity and availability of the support team to handle incoming calls from customers. This can reduce the wait time and improve customer satisfaction.

Question # 6
The support manager at Universal Containers wants to measure first-call resolution by channel, agent, and calendar month. Which reporting solution should the consultant recommend?
A. Create a report using Grouping.
B. Create a reporting snapshot.
C. Create a joined report.


C. Create a joined report.

Explanation:
To measure first-call resolution by channel, agent, and calendar month, creating a joined report is the most effective reporting solution. Joined reports in Salesforce allow for the combination of data from different report types into a single report, providing a comprehensive view of related metrics. This capability is particularly useful for analyzing first-call resolution rates across multiple dimensions (channel, agent, and time), enabling the support manager at Universal Containers to gain insights into performance trends and identify areas for improvement in the service delivery process.

Question # 7
Cloud Kicks (CK) provides customized support based on product line and plans to expand from voice-only support Support agents are certified on one or more specific product lines. CK would like to provide support through chat, social, email, video, and web and are striving for a consistent customer experience. Agents will be trained in one or two of the new support methods, in addition to voice support. What is the recommended solution to meet the requirements?
A. Knowledge One with Article Recommendations
B. Experience Cloud with self-support
C. Omni-Channel with Skills-Based Routing.
D. Live Agent and Live Message


C. Omni-Channel with Skills-Based Routing.


Question # 8
Universal Containers case managers receive a high volume of new cases daily and would like to improve efficiency across multiple teams with multiple disparate product specializations. Currently, all cases are automatically distributed evenly across all case managers, regardless of the case manager's knowledge of the products related to the case. What should a consultant recommend to modify the Case Assignment rules?
A. Implement Einstein Article Recommendations.
B. Implement Skills-Based Routing.
C. Implement Queue-Based Routing


B. Implement Skills-Based Routing.

Explanation: Skills-Based Routing is an advanced feature in Salesforce Service Cloud that directs cases to the most qualified case managers based on their skills and expertise. By implementing Skills-Based Routing, Universal Containers can ensure that cases are assigned to case managers with the appropriate product knowledge, improving case resolution efficiency and quality. This method optimizes resource allocation and enhances customer satisfaction by matching cases with the best-suited case managers.

Service-Cloud-Consultant Dumps
  • Up-to-Date Service-Cloud-Consultant Exam Dumps
  • Valid Questions Answers
  • Salesforce Certified Service cloud consultant (SU24) PDF & Online Test Engine Format
  • 3 Months Free Updates
  • Dedicated Customer Support
  • Certified Service Cloud Consultant Pass in 1 Day For Sure
  • SSL Secure Protected Site
  • Exam Passing Assurance
  • 98% Service-Cloud-Consultant Exam Success Rate
  • Valid for All Countries

Salesforce Service-Cloud-Consultant Exam Dumps

Exam Name: Salesforce Certified Service cloud consultant (SU24)
Certification Name: Certified Service Cloud Consultant

Salesforce Service-Cloud-Consultant exam dumps are created by industry top professionals and after that its also verified by expert team. We are providing you updated Salesforce Certified Service cloud consultant (SU24) exam questions answers. We keep updating our Certified Service Cloud Consultant practice test according to real exam. So prepare from our latest questions answers and pass your exam.

  • Total Questions: 174
  • Last Updation Date: 16-Jan-2025

PDF Price

$19.99
$55.99 Updates:

Engine Price

$25.99
$73.99 Updates:

PDF + Engine

$29.99
$84.99 Updates:


Up-to-Date

We always provide up-to-date Service-Cloud-Consultant exam dumps to our clients. Keep checking website for updates and download.

Excellence

Quality and excellence of our Salesforce Certified Service cloud consultant (SU24) practice questions are above customers expectations. Contact live chat to know more.

Success

Your SUCCESS is assured with the Service-Cloud-Consultant exam questions of passin1day.com. Just Buy, Prepare and PASS!

Quality

All our braindumps are verified with their correct answers. Download Certified Service Cloud Consultant Practice tests in a printable PDF format.

Basic

$80

Any 3 Exams of Your Choice

3 Exams PDF + Online Test Engine

Buy Now
Premium

$100

Any 4 Exams of Your Choice

4 Exams PDF + Online Test Engine

Buy Now
Gold

$125

Any 5 Exams of Your Choice

5 Exams PDF + Online Test Engine

Buy Now

About Us

Passin1Day has a big success story in last 12 years with a long list of satisfied customers.

We are UK based company, selling Service-Cloud-Consultant practice test questions answers. We have a team of 34 people in Research, Writing, QA, Sales, Support and Marketing departments and helping people get success in their life.

We dont have a single unsatisfied Salesforce customer in this time. Our customers are our asset and precious to us more than their money.

WE FEEL SATISFIED WHEN YOU GET SATISFIED!

Service-Cloud-Consultant Dumps

We have recently updated Salesforce Service-Cloud-Consultant dumps study guide. You can use our Certified Service Cloud Consultant braindumps and pass your exam in just 24 hours. Our Salesforce Certified Service cloud consultant (SU24) real exam contains latest questions. We are providing Salesforce Service-Cloud-Consultant dumps with updates for 3 months. You can purchase in advance and start studying. Whenever Salesforce update Salesforce Certified Service cloud consultant (SU24) exam, we also update our file with new questions. Passin1day is here to provide real Service-Cloud-Consultant exam questions to people who find it difficult to pass exam

Certified Service Cloud Consultant can advance your marketability and prove to be a key to differentiating you from those who have no certification and Passin1day is there to help you pass exam with Service-Cloud-Consultant dumps. Salesforce Certifications demonstrate your competence and make your discerning employers recognize that Salesforce Certified Service cloud consultant (SU24) certified employees are more valuable to their organizations and customers.


We have helped thousands of customers so far in achieving their goals. Our excellent comprehensive Salesforce exam dumps will enable you to pass your certification Certified Service Cloud Consultant exam in just a single try. Passin1day is offering Service-Cloud-Consultant braindumps which are accurate and of high-quality verified by the IT professionals.

Candidates can instantly download Certified Service Cloud Consultant dumps and access them at any device after purchase. Online Salesforce Certified Service cloud consultant (SU24) practice tests are planned and designed to prepare you completely for the real Salesforce exam condition. Free Service-Cloud-Consultant dumps demos can be available on customer’s demand to check before placing an order.


What Our Customers Say

Testimonial

Jeff Brown

Thanks you so much passin1day.com team for all the help that you have provided me in my Salesforce exam. I will use your dumps for next certification as well.
Testimonial

Mareena Frederick

You guys are awesome. Even 1 day is too much. I prepared my exam in just 3 hours with your Service-Cloud-Consultant exam dumps and passed it in first attempt :)
Testimonial

Ralph Donald

I am the fully satisfied customer of passin1day.com. I have passed my exam using your Salesforce Certified Service cloud consultant (SU24) braindumps in first attempt. You guys are the secret behind my success ;)
Testimonial

Lilly Solomon

I was so depressed when I get failed in my Cisco exam but thanks GOD you guys exist and helped me in passing my exams. I am nothing without you.