Question # 1 Universal Containers (UC) sells automotive spare parts through a large network of partner retail outlets. UC's business model relies on partners (retail outlets) reaching out toUC to get access to its product catalog, selecting the product(s) they require, and then making bulk purchases. The partners occasionally reach out to UC sales representatives for advice or clarifications regarding particular SKUs on an opportunity on which they are co-sellers. A. Sales Cloud, B2B Commerce, and Partner Relationship ManagementB. Sales Cloud, B2B Commerce, and Customer CommunityC. Sales Cloud,Service Cloud, and Partner Relationship ManagementD. Sales Cloud, Partner Relationship Management, and Einstein
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A. Sales Cloud, B2B Commerce, and Partner Relationship Management
Answer Description Explanation: Sales Cloud can help UC manage its direct sales team and track opportunities and revenue.
Question # 2 A Solution Architect has gathered requirements from discovery with Northern Trail Hot Tubs below: A. Experience Cloud and Revenue Cloud forDealers to get Quotes and view CasesB. B2B Commerce for Dealers to get pricing and Service Cloud for CasesC. Experience Cloud and Sales Cloud for Dealers to be able to create Opportunities and add Opportunity ProductsD. Experience Cloud and Service Cloud for Dealers to be able to request pricing through Cases and track Customer Cases
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B. B2B Commerce for Dealers to get pricing and Service Cloud for Cases
Answer Description Explanation: B2B Commerce is a solution that enables B2B buyers to purchase products online from a branded storefront. It can help Northern Trail Hot Tubs provide custom pricing and configuration options for their Hot Tubs without having to wait for estimates. It can also help them track and manage their orders and inventory1.
Question # 3 P&C Hardware is a large manufacturer of computer components and already has an extensive Salesforce technology stack including MuleSoft, Sales Cloud, Service Cloud, and Field Service, as wellas Shield capabilities.P&C Hardware is in the process of launching an online store based on Salesforce technology that's supposed to go live in 6 weeks. P&C Hardware needs to analyze performance to identify bottlenecks and optimize the configuration usingits agile process withweekly releases. So far, P&C Hardware has covered similar requirements for other technologies using a third-party monitoring and alerting tool it deployed in the cloud. A. Leverage Shield Event Monitoring and MuleSoft to provide monitoring data to the third- party monitoring and alerting solution that's already in place at P&C Hardware.B. Leverage Shield Event Monitoring inconjunction with the Salesforce Debug Logs, and establish a regular review process for the Operations and Administration team.C. Leverage the B2B Commerce built-in performance monitoring dashboard to analyze performance in near real time.D. Leverage Shield Event Monitoring incombination with the CRM Analytics Event Monitoring app as a simple out-of-the-box solution.
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A. Leverage Shield Event Monitoring and MuleSoft to provide monitoring data to the third- party monitoring and alerting solution that's already in place at P&C Hardware.D. Leverage Shield Event Monitoring incombination with the CRM Analytics Event Monitoring app as a simple out-of-the-box solution.
Answer Description Explanation: Leverage Shield Event Monitoring and MuleSoft to provide monitoring data to the third-party monitoring and alertingsolution that’s already in place at P&C Hardware2. This option can help P&C Hardware leverage their existing investment andexpertise in their cloud-based monitoring tool, while integrating it with Shield Event Monitoring and MuleSoft to capture and analyze performance data from their Salesforce technology stack.
Leverage Shield Event Monitoring in combination with the CRM Analytics Event Monitoring app as a simple out-of-the-box solution3. This option can help P&C Hardware quickly set up a performance monitoring dashboard using pre-built reports and dashboards from the CRM Analytics Event Monitoring app, which can be installed from AppExchange. This app can provide insights into useractivity, adoption, performance issues, security risks, and more.
Question # 4 Universal Containers is currently utilizing B2B Commerce Cloud, Service Cloud, and Field Service for its Sales teams, call center, and Field Service teams. The Field Service team would like to havevisibility of Commerce Cloud data because customers in the held will often ask about sales order details. A. Create a new permission set that grants access to the Order and Order Item object and assign it to the Field Service users.B. Create a new profile that grants access to the Order and Order Item object and assign it tothe Field Service users.C. Give Commerce Cloud license to the Field Service team to view Order and OrderItem data.D. Give Sales Cloud license to the Field Service team to view Order and Order Item data.
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A. Create a new permission set that grants access to the Order and Order Item object and assign it to the Field Service users.Question # 5 Universal Containers (UC) is about to complete an initial planning of a complex solution involving multiple customer personas. UC wants to ensure it has a comprehensive understanding of whatkinds of business outcomes the customers want to achieve before presenting them a solution.
Which method of discovery should a Solution Architect suggest to UC? A. Third-party research from well-known organizationsB. Jobs To Be Done FrameworkC. Comprehensive Surveys to End CustomersD. User Stories Creation with End Customers
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D. User Stories Creation with End Customers
Answer Description Explanation: This method can help UC understand what kinds of business outcomes the customers want to achieve by capturing their needs, value propositions, andpain points in a structured format. The Solution Architect should suggest that UC use the Jobs To Be Done Framework and User Stories Creation with End Customers. The Jobs To Be Done Framework involves studying customer behavior to determine what outcomescustomers want to achieveand how customers go about achieving those outcomes. User stories creation with end customers involves gathering information from customers about their goals, needs, and expectations, and using that information to create user stories that can be used to inform the design and development of the solution. Third-party research from well-known organizations and comprehensive surveys to end customers can also provide valuable information, but are not as focused on helping to create a comprehensive understandingof customer outcomes.
Question # 6 Universal Containers (UC) is a global organisation that wants to establish a 628 Commerce site to meet changing customer expectationsand expand into new markets. These expectations include being able to self-serve 24x7 and get automated updates on orders. A. Propose the introduction of B2B Commerce and CPQ to address the key areas of need such as global commerce, complex pricing, quoting and discounting needs; highlight the key features 6r>a the alignment of the features to the needs outlined.B. Propose a set of high-level design options with architecture diagrams depicting thepotential elements of a solution that would meet the needs of the enterprise, including pros and cons to help the stakeholdersmake final decisions.C. Recommend in iterative rollout strategy for one of the new geographies where B2B Commerce is first rolled out to secure first mover status, while theSolution Architect gathers more requirements around other capabilities and requirements, and then roll those out over subsequent phases.D. Recommend discovery meetings with additional stakeholders to gather information on the functional and technical requirement across the sales and other functional areas, then provide a recommendation based on information gathered to deliver an MVP.
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D. Recommend discovery meetings with additional stakeholders to gather information on the functional and technical requirement across the sales and other functional areas, then provide a recommendation based on information gathered to deliver an MVP.
Answer Description Explanation: the B2B Solution Architect views more on the overall solution architecture in pure B2B scenarios. The certificate covers different aspects of the duties of an enterprise solutionarchitect, such as understanding business requirements in the whole customer journey and understanding best practices to implement multi-cloud solutions. Therefore, it is important to conduct discovery meetings with key stakeholders to understand their needs and pain points before proposing a solution.
Question # 7 Universal Containers (UC) wants to ensure its field technicians are interacting with customers in a professional manner. The sales department already uses a third-party survey tool. A. Use the existing survey tool by integrating the responses to the Service Appointmentand Service Resource record.B. Build a Salesforce Survey to send out after each service appointment and integrate that data with the third-party survey tool.C. Select an AppExchange app that sends a survey to each customer after a work order is completed.D. Use the existing survey tool by integrating theresponses to Case number and User record.
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A. Use the existing survey tool by integrating the responses to the Service Appointmentand Service Resource record.
Answer Description Explanation: According to 1, integrating CSAT with Salesforce can help you turn customer feedback into action and monitor how well issues are resolved. Using the existing survey tool can save you time and money by avoiding duplication of efforts and data. Integrating the responses to the Service Appointment and Service Resource record can help you track customer satisfaction based on the technician and the job.
Question # 8 UC Foods, a global manufacturing organisation, builds and sells a varietyof food processing equipment on its B2B Commerce site. Customers often tailor their equipment by selecting from several product variants. Depending on the options selected, an order will sometimes require manual intervention by a sales person to determinethe price for the customized piece of equipment. A. Use a third-party plugin configurator to support the selection of the product options, then create a CPQ quote when manual intervention is required. For the quarterly visits, use Field Service Maintenance Plans.B. Use the B2B Commerce aggregated product or dynamic kits to drive the selection of theproduct options, then createa CPQ quote when manual intervention is required. For the quarterly visits, use Field Service Maintenance Plans.C. Use the B2B Commerce aggregated product or dynamic kits to drive the selection of the product options, then automatically create a case when manual intervention is required. For the quarterly visits, use Service Contracts and Entitlements.D. Use the B28 Commerce aggregated product or dynamic kits to drive the selection of the product options, then create a CPQ quote when manual interventionis required. For the quarterly visits, use Service Contracts and Entitlements.
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B. Use the B2B Commerce aggregated product or dynamic kits to drive the selection of theproduct options, then createa CPQ quote when manual intervention is required. For the quarterly visits, use Field Service Maintenance Plans.
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