Question # 1 Universal Containers (UC) is about to complete the first phase of its digital transformation with its new Lead to Invoice process that incorporates several clouds like Sales Cloud, Service Cloud, Revenue Cloud, Experience Cloud, and MuleSoft. UC is now creating a Center of Excellence and focusing on a purely Agile methodology for working on new releases. UC wants to understand some of the considerations around release planning. A. Fix the scope of the sprint during release planning regardless of how long it takes.B. Create a regular sprint cadence across the different teams to demonstrate new functionality.C. Use the last sprint of the release tostabilize it and eliminate identified issues.D. Utilize the last sprint to include functionality that was missed from previous sprints.
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B. Create a regular sprint cadence across the different teams to demonstrate new functionality.C. Use the last sprint of the release tostabilize it and eliminate identified issues.
Answer Description Explanation: Create a regular sprint cadence across the different teams to demonstrate new functionality. This recommendation would help UC to synchronize their work across multipleclouds and teams, as wellas get feedback from users and stakeholders on the progress and quality of the release23.
Question # 2 Universal Containers is in the process of implementing a CPQ and B2B Commerce solution. The Technology team hascompleted the development for the current sprint and is demonstrating the functionalities to the business stakeholders during their sprint demo. While demonstrating products and pricing, and Sync between B2B and CPQ when requesting a quote, the stakeholders make a new requestto include tiered pricing and map it to discount schedules on CPQ. A. Convey that this can be potentially picked up in the next sprint since the technical changes needed for this new user story are low effort.B. Include it as a user story and accommodate it m the same sprint, since this is a feasible requirement and the CPQ B2B Commerce Connector is already set up.C. Convey that it is not recommendedto include M the initial MVP, since an extension is needed on the CPQ B2B Commerce Connector for the new requirement.D. Add the request as a new user story to the product backlog, and further schedule a meeting for prioritization andgrooming.
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D. Add the request as a new user story to the product backlog, and further schedule a meeting for prioritization andgrooming.
Answer Description Explanation: CPQ B2B Commerce Connector is a tool that synchronizes data from CPQ product and pricing objects to B2B Commerce objects1.
Question # 3 Northern Trail Outfitters(NTO) has a requirement to implement an Experience Cloud solution to allow its partners to log and view cases they have submitted, as well as track their opportunities. As part of the solution, NTO wants to be able to createdashboards that its partners can view within the community. A. Sales Cloud licenseB. Service Cloud licenseC. Partner Community licenseD. Customer Community Plus license
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C. Partner Community license
Answer Description Explanation: The SolutionArchitect should recommend a Partner Community license for this requirement. This license is designed for external partners and allows them to access and interact with Salesforce data and features, including submitting and viewing cases and tracking opportunities. Additionally, the Partner Community license includes the ability to create and view dashboards within the community.
Question # 4 A Solution Architect has gathered requirements from discovery with Northern Trail Hot Tubs below: A. Experience Cloud and Revenue Cloud forDealers to get Quotes and view CasesB. B2B Commerce for Dealers to get pricing and Service Cloud for CasesC. Experience Cloud and Sales Cloud for Dealers to be able to create Opportunities and add Opportunity ProductsD. Experience Cloud and Service Cloud for Dealers to be able to request pricing through Cases and track Customer Cases
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B. B2B Commerce for Dealers to get pricing and Service Cloud for Cases
Answer Description Explanation: B2B Commerce is a solution that enables B2B buyers to purchase products online from a branded storefront. It can help Northern Trail Hot Tubs provide custom pricing and configuration options for their Hot Tubs without having to wait for estimates. It can also help them track and manage their orders and inventory1.
Question # 5 Northern Trail Outfitters (NTO) currently use Sales Cloud to track deals and now wants to use channel sales to distribute and tell products through resellers (partners). As part of the channel strategy. NTO will be implementing a Partner Community for resellers to register deals or generate quotes. NTO needs to establish metrics to measure each reseller's performance based on the reseller's activities within the Partner Community. NTO wants to focus on leading metrics as opposed to lagging metrics to get early feedback on how the portal is being used by partners.
Which three leading metrics should a SolutionArchitect recommend to help NTO measure each reseller's goals through the Partner Community?
Choose 3 answers A. Product types soldB. Opportunities generatedC. Number of quotesgeneratedD. Logins into Partner CommunityE. Opportunity win rates
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B. Opportunities generatedC. Number of quotesgeneratedD. Logins into Partner Community
Answer Description Explanation: The best three leading metrics to help NTO measure each reseller's goals through the Partner Community are logins into Partner Community, number of quotesgenerated, and opportunities generated. These metrics will give NTO early feedback on how theportal is being used by their partners and will provide insight into their success in using the Partner Community. Product types sold and opportunity win rates arelagging metrics and may not provide timely feedback on the success of the Partner Community.
Question # 6 Northern Trail Health has clients that have more than 10,000 employees. The company's Customer Service team handles requests from its client's employees directly and tracks various rebate programs per employee. Private information should not be shared with the Sales team and they should only see contacts that are relevant to the sales process. A. Use profiles and/or permission sets to give View All access to Customer Service on the Contact object.B. Set the Contact objectto PublicRead Only so that the sharing rules do not bog down performance for sharing.C. Assign all contacts to Sales team members to ensure sharing is streamlined and hide private fields from them.D. For each Account, assign Sales Contacts to the Salesteam andall the rest to a Customer Service representative assigned to the Account.
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A. Use profiles and/or permission sets to give View All access to Customer Service on the Contact object.B. Set the Contact objectto PublicRead Only so that the sharing rules do not bog down performance for sharing.Question # 7 A corporate bank has decided to use amulti-cloud solution to reduce time to market, showcase a 360-degree view of the bank’s business customers, and improve CSAT rating by increasing channels for customer service. The CIO has asked to run a discovery workshop with one goal: understanding existing technical dependencies within the organisation. A. Plot the map or the future system landscape by making assumptions about the changes needed to improve customer satisfaction.B. Plot the map of the current system landscape and identify key areas where the B2B multi-cloud solution will fit in.C. Plot the process map using Universal Process Notation (UPN) through workshops involving a diverse set of stakeholders.D. Plot what the customer is thinking, doing, and feeling at the varying stages of their experience, and connect them to interactions with the bank.
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B. Plot the map of the current system landscape and identify key areas where the B2B multi-cloud solution will fit in.
Answer Description Explanation: Plot the map of the current system landscape and identify key areas where the B2B multi-cloud solution will fit in. This is an important step to understand the existing technical dependencies within the organisation, such as datasources, integrations, applications, and platforms. It also helps to identify the gaps and opportunities for improvement that can be addressed by the B2B multi-cloud solution.
Question # 8 What should a Solution Architect do to ensure that all requirements for a multi-cloud implementation are captured during discovery sessions so that projectstakeholders are aligned with the project team on deliverables? A. Develop and present the business case to all projectstakeholders before beginning the solution design and development phase.B. Develop and present the project scope itemized within the requirements document to all project stakeholders before beginning the solution design and development phase.C. Define and document the user journey map with project stakeholders to capture the customer interactions at all touchpoints.D. Define and document the business value map with project stakeholders to capture the value provided by the implementation.
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C. Define and document the user journey map with project stakeholders to capture the customer interactions at all touchpoints.
Answer Description Explanation: According to 1, customer-centric discovery is the Salesforce method for learning more about customers so you can gain insights into their business challenges and share those insights with them. A user journey map is a tool that helps you visualizehow customers interact with your products or services across different channels and stages.
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