Question # 1 Universal Containers (UC) has a global support model and would like to open up a text message channel to support maintenance supervisors in countries around the world. UC also wants to leverage messaging to market to itsbusiness partners, and be able to track open and click-through ratesjust like it does with email campaigns. A. Utilize Service Cloud and LiveMessage.B. Utilize Service Cloud Email to Text Message.C. Embed third-party messenger tools.D. Utilize Marketing Cloud andMobileConnect.
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A. Utilize Service Cloud and LiveMessage.Question # 2 A team at Universal Containers (UC) is currently working on an initial release of Service Cloud. However, UC's management team is very enthusiastic about new features of the platform and wants to go to market with the new Service Cloud solution as soon as possible. The current objective of their initial Service Cloud release is mostly about managing their case workload and case assignment processes. A Solution Architect is called into amanagement meeting and asked when UC can go live with automated chatbots, Einstein case classification, and CRM Analytics for data insights. How should a Solution Architect respond to the management team considering their
request for these new capabilities'? A. Agree with the management team to postpone the go-live and increase the scope to include the desired features.B. Explain to the management team that these features are still evolving and that it is best to wait a few releases so that they are stable before starting to use them in production.C. Explain the long-term vision and roadmap, and thenpropose a logical phasing in which the planned minimum viable product (MVP) is the first step on the journey that will eventually include the desired features.D. Agree that the new features are crucial to the success of the initiative and swap parts of the current scope for the most innovative feature.
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C. Explain the long-term vision and roadmap, and thenpropose a logical phasing in which the planned minimum viable product (MVP) is the first step on the journey that will eventually include the desired features.Question # 3 Northern Trail Outfitters (NTO) is in the middle of the buildout of Marketing Cloud Account Engagement and Sales Cloud. NTO has multiple business units, and each business unit has different access to lead and contactrecords. NTO wants to see how marketing data Sharing Rules are working across different business units to ensure that different business units can only see lead or contact records for their business unit. A. Create a report in 626 Marketing Analytics to show the different business units and the total leads and contacts in each business unit.B. Send test emails from Marketing CloudAccount Engagement to the same Iist of leads and contacts to show each lead or contact receiving emails from the various business units.C. It's not possible to have sandboxes with Marketing Cloud Account Engagement, and the Solution Architect will need todemo this with a Salesforce Sandbox fixed to a live Marketing Cloud Account Engagement environment.D. Create a dynamic list m multiple business units with the same rules, and show the total leads and contacts m the list per business unit.
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D. Create a dynamic list m multiple business units with the same rules, and show the total leads and contacts m the list per business unit.
Answer Description Explanation: To demonstrate that different business units can only see lead or contact records for their business unit, a Solution Architect cancreate a dynamic list that applies the same rules to multiple business units. Thedynamic list will show the total leads and contacts in the list for each business unit, demonstrating that the data sharing rules are working correctly.
Question # 4 Universal Containers (UC) isabout to undergo its first release of its digital transformation initiative across clouds like Sales Cloud, B2B Commerce, Marketing Cloud Account Engagement, Experience Cloud, and MuleSoft. UC recently developed its Center of Excellence (CoE) model and isworking on how to make sure its developers and administrators can go through a continuous release cycle. The product owner would like to make sure no work is overridden in sandboxes or production. A. Make sure the developers all have access to the CLI so that they can package andpush their changes to the next environment.B. Appoint a release manager who will keep track of all changes made and which changes have been deployed to the QA, SIT, and UAT environments as part of the sprint.C. Appoint a release manager who will set up the required environments and automated deployments in tandem with a source control based development process.D. Set up a source control based development process that's understood and followed by administrators and developers.
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D. Set up a source control based development process that's understood and followed by administrators and developers.
Answer Description Explanation: Salesforce DevOpsis a set of practices designed to help teams build, test, and release software faster and more reliably. It stems from the need tocombine the responsibilities of both software development teams (‘Dev’) and operations teams (‘Ops’).
Salesforce DevOps Center is a new feature that enables admins and developers to manage releases and collaborate on a single set of configuration and codeusing an elegant point-and-click interface. It also integrates with version control, automates workflows, and releases withconfidence using CI tools and the Metadata API.
Question # 5 A Solution Architect that been hired to consultAce Computers with its integration solution. Ace Computers has a combination of four on-premise and cloud systems with data that need to be integrated to Salesforce. Ace Computers expects to have large data volumes and wants to minimize impact on end-useroperations during business hours. A. Salesforce Data LoaderB. MuleSoft Anypoint PlatformC. MuleSoft ComposerD. Platform Events
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B. MuleSoft Anypoint Platform
Answer Description Explanation: The Solution Architect should recommend MuleSoft Anypoint Platform for Ace Computers' integration solution. MuleSoft Anypoint Platform is a powerful integration platform that can connect to a wide range of systems, including on-premise and cloud systems. It has advancedcapabilities for data mapping, transformation, and routing, as well as support for large data volumes and real-time integration. MuleSoft Anypoint Platform also has features for minimizing the impact on end-user operations, such as batch processing and advanced scheduling. Salesforce Data Loader is a tool forimporting and exporting data to and from Salesforce and is not suitable for integrating multiple systems. MuleSoft Composer is a lightweight integration solution that is designed for simple integrations and may not be suitable for Ace Computers' complex integration needs. Platform Events are a feature in Salesforce that allow for real-time communication between applications within Salesforce but may not be suitable for Ace Computers' integration needs.
Question # 6 Universal Containers (UC) wants to enhance the online purchase experience for its customers. The product and pricing information is managed in a separate ERP,while customer purchases are primarily triggered online through self-service. UC often offers promotions and discounts through various online seasonal events. UC wants the ability to provide customized quotes based on its relationship with the customer, as well as proactively process and monitor renewal and upgrade opportunities. A. Pricing and Product data should be pushed from ERP to B2B Commerce via the CPQ B2B Commerce Connector to CPQ. Promotions should be handled in B2B Commerce. Invoice and Billing should be maintained in Billingand surfaced on B2B Commerce via a Lightning component.B. Pricing and Product data should be pushed from ERP to CPQ and from there to B2B Commerce via the CPQ B2B Commerce Connector. Promotions should be managed in CPQ as CPQ is the pricing master. Invoice and Billing should be managed in B2B Commerce and pushed to Billing.C. Pricing and Product data should be pushed from ERP to both CPQand B2B Commerce, keeping single source of truth. Promotions should be handled in B2B Commerce. Invoice and Billing should be maintained in Billing and pushed to B2B Commerce.D. Pricing and Product data should be pushed from ERP to CPQ and from there to B2B Commerce via the CPQ B2B Commerce Connector. Promotions should be handled in B2B Commerce. Invoice and Billingshould be maintained in Billing and presented on B2B Commerce via a Lightning component.
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D. Pricing and Product data should be pushed from ERP to CPQ and from there to B2B Commerce via the CPQ B2B Commerce Connector. Promotions should be handled in B2B Commerce. Invoice and Billingshould be maintained in Billing and presented on B2B Commerce via a Lightning component.Question # 7 Universal Containers (UC) is evaluating Salesforce for a Lead to Invoice solution, as its current process for getting payments from customers «s incredibly laborious. UCknows now its current invoice process runs through its back-office ERP, and is unsure how it would work within a front-office tool going from a lead all the way to an invoice. UC is looking to purchase Revenue Cloud, Sales Cloud, Marketing Cloud Account engagement, and MuleSoft to work with its CRP. The CIO also wants to make sure UC is utilizing the data across these clouds in the most automated way possible without a lot of manual data intervention as is required today within its back- office CRP A. Lead, Opportunity, Quote, Order, Invoice, Payment, ERPB. Lead, Opportunity, Quote,Order,ERPC. Opportunity, Quote. Invoice, Payment, CRPD. Lead, Quote, Opportunity, Order, Invoice. ERP, Payment
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B. Lead, Opportunity, Quote,Order,ERP
Answer Description Explanation: This option would follow the lead-to-invoice process that Salesforce Billing supports2, which involves creating an invoice from an order and then sending it to theERP system for payment processing. This option would also leverage Revenue Cloud and Sales Cloud features such as CPQ and Billing to automate and streamline the quoting and invoicing process.
Question # 8 Recently. Universal Containers (UC) successfully launched a multi-cloud 62B implementation with Sales Cloud, Service Cloud, Experience Cloud, and B2B Commerce. As the Sales and ServiceCloud development was performed by separate teams, UC created Process Builder automation for the Account object m separate Process Builder processes. As customers 90 through the sales process within Sales Cloud, the data on their customer account record is updated. As those same customers make purchases within B2B Commerce, the data on their customer account record is updated as well. A. Moving them into asingle Process Builder process helps to reduce the number of queries and avoid hitting limits on the Account object.B. Moving them into a single Process Builder process provides control over the order of the updates and actions triggered on the Account object.C. Moving them into a single Process Builder is the only way to ensure a naming convention is followed on the Account object.D. Moving one of the Process Builders into a flow will remove all automation conflicts on the Account object.
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A. Moving them into asingle Process Builder process helps to reduce the number of queries and avoid hitting limits on the Account object.B. Moving them into a single Process Builder process provides control over the order of the updates and actions triggered on the Account object.
Answer Description Explanation: The two reasons why a Solution Architect should recommend uniting the Sales Cloud and Service Cloud Process Builder processes into a single Process Builder process are:
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