Question # 1 Widgets Wonderful, a manufacturing company, wants to provide a better customer experience and enable field service resources to provide a quote to customers while still on site. The company has complex products that come with warranties that include preventativemaintenance work. Additionally, certain warranty repair work has specific SLAs associated with it. There are 10 Field Service teammembers and 20 sales representatives, all of whom need to view Salesforce Field Service objects and be able to create quotesfor the customer.
Widgets Wonderful's project owner has some questions regarding the number and types of licenses needed for the users and would like to better understand how warranties will be addressed.
Which two combined options should a Solution Architect suggest? Choose 2 answers
A. Salesforce Field Service and Service Cloud for Salesforce CPQ will need to be installed and customizations will need to be made to handle Entitlements.B. Purchase 30 CPQ licenses and 10 Salesforce Field Service licenses.C. Purchase 30 CPQ licenses and 30 Salesforce Field Service licenses.D. Salesforce Field Service, Salesforce CPQ, and Service Cloud for Salesforce CPQ need will need to be installed and customizationswill not be needed for Entitlements.
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B. Purchase 30 CPQ licenses and 10 Salesforce Field Service licenses.D. Salesforce Field Service, Salesforce CPQ, and Service Cloud for Salesforce CPQ need will need to be installed and customizationswill not be needed for Entitlements.
Answer Description Explanation: CPQ licenses are required for users who need to create quotes for customers, which includes both field service team members and sales representatives. Therefore, 30 CPQ licenses are needed for10 field service team members and 20 sales representatives. Accordingto 23, Salesforce Field Service licenses are requiredfor users who need to access the dispatcher console or the mobile app, which includes only field service team members. Therefore, 10 Salesforce Field Service licenses are needed for 10 field service team members.
Question # 2 Northern Trail Outfitters(NTO) is currently using Salesforce CPQ and would like to implement B2B Commerce Classes. NTO uses a Partner Community to allow partners to build complex bundles to provide detailed quotes to clients. NTO also wants to ensure that it does not have to maintain two databases of products. A. The connector lets you sync simple products with a flat price.B. The connector does not support syncing complex CPQ bundles.C. Discount schedules from CPQ will sync to discounts and promotions m B2B Commerce ClassicD. The connector is a two-way sync for product and pricing logic.
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A. The connector lets you sync simple products with a flat price.B. The connector does not support syncing complex CPQ bundles.Question # 3 Universal Containers (UC) has its product and primary pricing in an ERP.For data consumption to other systems, the ERP is integrated to a separate third-party data warehouse. The cart-to-quote process is supported by Salesforce's multi-cloud solution spanning Sales Cloud, CPQ, and B2B Commerce. A. Salesforce B2B CommerceB. Salesforce CPQC. Salesforce Sales CloudD. Third-party data warehouse
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C. Salesforce Sales Cloud
Answer Description Explanation: Salesforce Sales Cloud is the system of record for the sales process because it contains information about opportunities and opportunity products, which are used for forecasting and reporting. It also integrates with other clouds such as B2B Commerce and CPQ to support the cart-to-quote process.
Question # 4 Universal Containers (UC) has a multi-cloud implementation in placecovering Service Cloud and Experience Cloud. As part of UC's support process, service agents often need to search across an external ERP that hosts the order information of its customers. They would like to see their ERP data in Salesforce but IT is wearyof duplicating data across systems. A. Salesforce ConnectB. SOAP APIC. Change Data CaptureD. Bulk Rest API
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A. Salesforce Connect
Answer Description Explanation: According to an online document1, Salesforce Connect is a standard integration mechanism that allows you toview, search, and modify data that’s stored outside your Salesforce org. With Salesforce Connect, you can access data from external ERP systems in real time without copying or synchronizing it.
Question # 5 Universal Containers (UC) acquired two companies. As part of its transformation and consolidation program, UC needs to bring all of its disparate partner strategies together and see what can be combined across all of its indirect sales channels. Each company currently has its own Salesforce environment utilizing Sales Cloud and Experience Cloud for Partners.Each company also follows its own unique business processes for partners. However, UC has recently developed a new vision and journey focused on a single indirect channel with a single Salesforce environment aligned to its corporate strategy. A. Completely unify all the channel strategies under the acquiring company's brand and strategy.B. Tell the stakeholders tofocus on having a single Partner Community across all channels with a singular branding.C. Create an adoption plan for the Direct Sales team to engage with the Indirect Sales team in a sell-with model within the new Partner Communities.D. Identify the need for multiple PartnerCommunities by Indirect Sales Channel with branding and content specific to each channel.
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C. Create an adoption plan for the Direct Sales team to engage with the Indirect Sales team in a sell-with model within the new Partner Communities.D. Identify the need for multiple PartnerCommunities by Indirect Sales Channel with branding and content specific to each channel.
Answer Description Explanation:
channel sales or indirect sales are sales that use an intermediary such as partners, resellers, dealers, or brokers.Channel sales can provide many benefits for businesses, such as expanding market reach, reducing costs, increasing customer satisfaction, and enhancing brand awareness.
Question # 6 Universal Containers (UC) is at the end of its first and only design phase. UC decided to go ahead and build against the entire future design that was developed and agreed upon by its internal stakeholders and Center of Excellence. But a concern by the executiveteam is how UC can de-risk itself and stay within budgetduring the build while still hitting the objectives that were defined m the design phase. A. Help the executive team develop a governanceframework; and team to focus on those concerns throughout the build and track the budget.B. Promise the executive team that the project manager will always give comprehensive budget numbers every weekand they will never overrun on budget.C. Help the executive team understand that they created their entire complete vision of the solution already and there is no chance anything new will come up during the build.D. Assure the executive team that the current project is at a fixed scope and there will not beany overrun on budget.
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A. Help the executive team develop a governanceframework; and team to focus on those concerns throughout the build and track the budget.
Answer Description Explanation: This answer suggests that a governance framework can help ensure alignment between business requirements and solution design, as well as monitor andcontrol costs during the build phase2. However, this is not an official answer from Salesforce, so you might want to verify it with other sources or experts.
Question # 7 Universal Containers has recently provided its call center team the ability to troubleshoot issues coming from its B2B Commerce customers. Currently, the team utilises Service Cloud and, specifically, theService Console. The CIO s concern is now different the experience will be as it relates to B2B Commerce for Visualforce versus what the team sees today within the Service Console. A. Implement an embedded web view of B2B Commerce within the Service Console.B. Implement the CSR flow so that call center agents can log m as the buyer within B2B Commerce and see their cart.C. Provide access to B2B Commerce data within the Service Console so they can see the cart.D. Implement Experience Cloud login as user so that call center agents can log in as the buyer within B2B Commerce and see their cart.
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A. Implement an embedded web view of B2B Commerce within the Service Console.
Answer Description Explanation: The SolutionArchitect should recommend implementing an embedded web view of B2B Commerce within the Service Console, or providing access to B2B Commerce data within the Service Console so that call center agents can see the cart. This will allow the call
center team to access the same information they are used to seeing in the Service Console, while still providing access to B2B Commerce data. Additionally, they could also implement the CSR flow so that call center agents can log in as the buyer within B2B Commerce andsee their cart. Implementing Experience Cloud login as user is not necessary for this purpose.
Question # 8 Northern Trail Outfitters(NTO) has a requirement to implement an Experience Cloud solution to allow its partners to log and view cases they have submitted, as well as track their opportunities. As part of the solution, NTO wants to be able to createdashboards that its partners can view within the community. A. Sales Cloud licenseB. Service Cloud licenseC. Partner Community licenseD. Customer Community Plus license
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C. Partner Community license
Answer Description Explanation: The SolutionArchitect should recommend a Partner Community license for this requirement. This license is designed for external partners and allows them to access and interact with Salesforce data and features, including submitting and viewing cases and tracking opportunities. Additionally, the Partner Community license includes the ability to create and view dashboards within the community.
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