Question # 1 Mask Makers LLC has a traditional sales channel that uses an existing CPQ implementation to process orders. Customers frequently reorder previous purchases quickly and split theorder into several deliveries for different locations. Additionally, these customers are given special pricing through Price Books m CPQ based on annual spending and other parameters. The customer currently makes their purchase by sending an email or calling their appointed sales representative, and then waits to receive a quote. A. Implement B2B Commerce and use the CPQ B2B Commerce Connector to integrate to CPQ. Set B2B Commerce as the Product and Pricing master.B. Implement B2B Commerce and use the CPQB2B Commerce Connector to integrate to CPQ. Keep CPQ as the Product and Pricing master.C. Implement B2B Commerce and use the CPQ B2B Commerce Connector to integrate to CPQ. Allow bidirectional updates to Products and Pricing.D. Implement B2B Commerce and build a custom integration to CPQ. Keep CPQ as the Product and Pricing master.
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B. Implement B2B Commerce and use the CPQB2B Commerce Connector to integrate to CPQ. Keep CPQ as the Product and Pricing master.Question # 2 Universal Containers (UC) is evaluating Salesforce for a Lead to Invoice solution, as its current process for getting payments from customers «s incredibly laborious. UCknows now its current invoice process runs through its back-office ERP, and is unsure how it would work within a front-office tool going from a lead all the way to an invoice. UC is looking to purchase Revenue Cloud, Sales Cloud, Marketing Cloud Account engagement, and MuleSoft to work with its CRP. The CIO also wants to make sure UC is utilizing the data across these clouds in the most automated way possible without a lot of manual data intervention as is required today within its back- office CRP A. Lead, Opportunity, Quote, Order, Invoice, Payment, ERPB. Lead, Opportunity, Quote,Order,ERPC. Opportunity, Quote. Invoice, Payment, CRPD. Lead, Quote, Opportunity, Order, Invoice. ERP, Payment
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B. Lead, Opportunity, Quote,Order,ERP
Answer Description Explanation: This option would follow the lead-to-invoice process that Salesforce Billing supports2, which involves creating an invoice from an order and then sending it to theERP system for payment processing. This option would also leverage Revenue Cloud and Sales Cloud features such as CPQ and Billing to automate and streamline the quoting and invoicing process.
Question # 3 Ohana Cirrus (OC) has around 1,500 support agents working in its global support center operating 24/7 across multiple channels. This center handles around 30,000 cases per day. OC currently uses a custom-developed solution to manage customer complaints and is planning to replace it with a new Salesforce solution. The current system contains more than 250 million records including some still being processed. A. Use an interface to copy data from the legacy complaint system to Salesforce using a scheduled MuleSoft batch.B. Migrate archived data to Heroku and active and semi-active data to Salesforce.C. Migrate all complaint records m the Case object to providea 360-degree customer view.D. Use Deferred Sharing Calculations to avoid record sharing calculations during data migration.E. Use an EU tool that uses the Salesforce Bulk API to migrate the data from the legacy system to the new system.
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B. Migrate archived data to Heroku and active and semi-active data to Salesforce.D. Use Deferred Sharing Calculations to avoid record sharing calculations during data migration.E. Use an EU tool that uses the Salesforce Bulk API to migrate the data from the legacy system to the new system.
Answer Description Explanation: Data migration is the process of transferring data from one system toanother1. Data migration in Salesforce requires careful planning, preparation, and execution234.
Data migration best practices include setting up a data governance plan,focusing on data quality, creating templates, verifying proper transfer, and using appropriate tools2356.
Question # 4 Universal Containers (UC) is about to implement Sales Cloud, Service Cloud, and Revenue Cloud within its newly created Salesforce environment. But before UC begins, the CIO would like to understand the options for creating and migrating changes within Salesforce. UC is about to use a sandbox for the initial build and will deploy customisation up to the production environment. UC has decided to build packages of metadata to silothe functionality between the three clouds it is implementing for. A. Design the package as modular, loosely coupled units of metadata rather than large chunks of an org.B. Only utilize one functional automation tool (Flow, Workflow Rules, Process Builder) per object.C. It is impossible to track source controlwith package development; either the org owns the source or a source control does, but never both.D. Clouds like Revenue Cloud have their own packages so it is easy to work with them because their automation is limited.
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A. Design the package as modular, loosely coupled units of metadata rather than large chunks of an org.B. Only utilize one functional automation tool (Flow, Workflow Rules, Process Builder) per object.
Answer Description Explanation: Packaging is a way of organizing and distributing your customizations and applications onthe Salesforce platform1. Packaging can help you manage changes across different environments, such as sandboxes and production2.
Question # 5 SharpField is a fast-growing company that provides SaaS for commercial service providers. SharpField has been acquiring other similar companies and plans to continue to do so for thenear future. A. Recommend a single-org strategy and development of strict processes for all acquired companies to follow.B. Prioritize migrating the newly acquired company toSharpField's Salesforce org first, then perform an org strategy analysis to assess the Business, Technology, Governance, and Operations requirements for any future acquisitions.C. Prioritize completing an in-depth org strategy analysis, focused on the Business, Technology,Governance, and Operations requirements at SharpField.D. Recommend a multi-org strategy and development of required integration layers to move the required shared data between instances of any and all acquired Salesforce instances.
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C. Prioritize completing an in-depth org strategy analysis, focused on the Business, Technology,Governance, and Operations requirements at SharpField.
Answer Description Explanation: there are two possible approaches for Salesforce org strategy: single-org and multi-org. Each approach has its pros and cons depending on the business needs, technology capabilities, governance policies, and operational requirements of the organization. The best recommendation for the CIO is to prioritize completing an in-depth org strategy analysis, focused on the Business, Technology, Governance, and Operations requirements at SharpField. Thisshould include an assessment of the newly acquired company and any other acquisitions that SharpField is considering. Additionally, the Solution Architect should recommend a single-org strategy and the development of strict processes for all acquired companies to follow. This will ensure that the Salesforce environment is organized, integrated, and secure. Finally, the Solution Architect should recommend the development of required integration layers to move the required shared data between instances of any and all acquired Salesforce instances.
Question # 6 Universal Containers has recently provided its call center team the ability to troubleshoot issues coming from its B2B Commerce customers. Currently, the team utilises Service Cloud and, specifically, theService Console. The CIO s concern is now different the experience will be as it relates to B2B Commerce for Visualforce versus what the team sees today within the Service Console. A. Implement an embedded web view of B2B Commerce within the Service Console.B. Implement the CSR flow so that call center agents can log m as the buyer within B2B Commerce and see their cart.C. Provide access to B2B Commerce data within the Service Console so they can see the cart.D. Implement Experience Cloud login as user so that call center agents can log in as the buyer within B2B Commerce and see their cart.
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A. Implement an embedded web view of B2B Commerce within the Service Console.
Answer Description Explanation: The SolutionArchitect should recommend implementing an embedded web view of B2B Commerce within the Service Console, or providing access to B2B Commerce data within the Service Console so that call center agents can see the cart. This will allow the call
center team to access the same information they are used to seeing in the Service Console, while still providing access to B2B Commerce data. Additionally, they could also implement the CSR flow so that call center agents can log in as the buyer within B2B Commerce andsee their cart. Implementing Experience Cloud login as user is not necessary for this purpose.
Question # 7 Universal Containers (UC) u about to develop a new call center solution utilizing Salesforce productsincluding Service Cloud,LiveMessage, Experience Cloud, and MuleSoft. UC would prefer no real customer data to be stored within Salesforce but to be made view only. These views should only be utilized by a select few individuals that may be assigned the ability to view this data temporarily and have it removed. A. Apex Callouts, User Permissions SetsB. Third-party ETL, ProfilesC. Salesforce Connect, User ProfilesD. Salesforce Connect, User Permission Sets
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D. Salesforce Connect, User Permission Sets
Answer Description Explanation: Salesforce Connect allows you to integrate external data sources with Salesforce and access them in real time without storing them in Salesforce1. User Permission Sets let you grant access to various tools and functions to users without changing their profiles12. You can assign permission sets to users with different licenses and revoke them when needed3.
Question # 8 Universal Containers (UC) wants to ensure its field technicians are interacting with customers in a professional manner. The sales department already uses a third-party survey tool. A. Use the existing survey tool by integrating the responses to the Service Appointmentand Service Resource record.B. Build a Salesforce Survey to send out after each service appointment and integrate that data with the third-party survey tool.C. Select an AppExchange app that sends a survey to each customer after a work order is completed.D. Use the existing survey tool by integrating theresponses to Case number and User record.
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A. Use the existing survey tool by integrating the responses to the Service Appointmentand Service Resource record.
Answer Description Explanation: According to 1, integrating CSAT with Salesforce can help you turn customer feedback into action and monitor how well issues are resolved. Using the existing survey tool can save you time and money by avoiding duplication of efforts and data. Integrating the responses to the Service Appointment and Service Resource record can help you track customer satisfaction based on the technician and the job.
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