Question # 1 Universal Containers is in the process of implementing CPQ and Billing whileintegrating with ERP for order fulfillment. The Development team is looking to gather regular feedback from the business stakeholders through each sprint. Also, supporting an Agile methodology, they have agreed on a reasonable amount of flexibility in requirements during the course of the project. A. Pricing sync between CPQ and ERPB. Modifications required to ERP for integration purposesC. Product and Pricing structure setup in CPQD. Invoice capabilities in ERP to accommodate billing
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C. Product and Pricing structure setup in CPQ
Answer Description Explanation: it is important to set up the product and pricing structure in CPQ correctly and align it with the business requirements and expectations. This can affect how productsare configured, quoted, priced, and ordered in CPQ and Billing, as well as how they are integrated with ERP for order fulfillment12. Getting feedback on this area early can help avoid rework or errors later.
Question # 2 Universal Containers (UC) is using Service Cloud and B2B Commerce to allow resellers the ability to purchase and support farming equipment UC maintains. UC has invested in smart devices which allows that equipment to inform UC when a part becomes faulty. The data from these devices goes to a public cloud solution where every row of sensor data is received every second from every device. There are 100,000 devices on various farms being actively used. The CIO would like this data to be connected to Salesforce in some manner. A. Embed the devices' sensor data in a view on the Assetrecord.B. Load the public cloud solution directly to Salesforce using MuleSoft.C. Utilize Platform Events based on the devices' state change.D. Utilize Apex Callouts based on the devices' state change.
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C. Utilize Platform Events based on the devices' state change.
Answer Description Explanation: Platform Events are a Salesforce-nativefeature that enable apps to communicate inside and outside of Salesforce using an event-driven messaging architecture. An event producer creates an event andadds it onto the event bus, which operates as a queue with a
strict chronological order. An eventconsumer subscribes to an event and gets notified when the event is put onto the event bus.
Question # 3 Universal Containers (UC) manufactures automobile engine components. UC wants to set up an ecommerce website to deliver a seamlesscustomer purchasing experience, both through self-service and field sales. UC also wants to showcase its extensive product offerings, operate regional promotions and discounts, and managed routing and contracting. UC is looking for guidance on a Salesforce multi-cloud solution to be implemented across phases. A. Phase 1: Sales Cloud - - Phase 2: Service Cloud -- Phase 3B2B CommerceB. Phase 1: Sates Cloud -- Phase 2: B2BCommerce -- Phase 3: Salesforce Field ServiceC. Phase 1: Service Cloud -- Phase 2: CPQ -- Phase 3: B2B CommerceD. Phase 1: Sates Cloud - - Phase 2: CPQ -- Phase 3: B2B Commerce
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D. Phase 1: Sates Cloud - - Phase 2: CPQ -- Phase 3: B2B CommerceQuestion # 4 Universal Containers (UC) is in the process of identifying if Revenue Cloud will work for its business processes.UC has already implemented Sales Cloud, which includes complex steps and checklists that are orchestrated based on changes made to an Opportunity.
Based on the current Sales Cloud implementation, UC has concerns about how Revenue Cloud will interact with its current customizations on the Opportunity object and if it will be difficult to customize the solution in the future. A. Use anevent-driven design to separate automations that could run asynchronously from the save cycle with a third-party tool like Heroku.B. Migrate automations from Process Builder to a single flow that is triggered by record updates, using only the "After Save"context so that all operations can be organized in a single flow.C. Leave the orchestration of the automation to Process Builder, but invoke autolaunched flows from Process Builderso that the actual operations run in flows.D. Migrate automations from Process Builder to flows triggered by record updates, organizing operations in separate flows for the "Before Save" and "After Save" contexts.
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D. Migrate automations from Process Builder to flows triggered by record updates, organizing operations in separate flows for the "Before Save" and "After Save" contexts.
Answer Description Explanation: Migrate automations from Process Builder to flows triggered by record updates, organizing operations in separate flows for the "Before Save" and "After Save" contexts. This approach will allow UC to keep their current customizations on the Opportunity object, while allowing for greatercontrol and flexibility when customizing the solution in thefuture. Additionally, this approach will allow UC to better orchestrate the automations and ensure that operations are being run in the right order and context.
Question # 5 A client is running a project with a 626 multi-cloud setup involving Marketing Cloud, Sales Cloud, ServiceCloud, Experience Cloud, and MuleSoft. Currently, MuleSoft is primarily used tointegrate with third-party systems. Marketing Cloud is connected to Sales/Service using the standard connector. A recent requirement-gathering session, involving all functional streams, brought up the question of where consolidated reporting mil happen. Sofar, reporting has only been looked at individually per stream. A. Ensure all data objects across thedifferent clouds have a unique external identifierB. Review the established and planned dataflows to understand where the systems of record sit and where data is transportedto already.C. Review the system landscape to identify other existing solutions for reporting and start to investigate high-level cost impacts (inel. licenses aspects) for the most viable.D. Identify key drivers and high-level data scope behind the need for a consolidated reporting.E. Draft a solution to show how consolidated reporting can be done using CRM Analytics.
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B. Review the established and planned dataflows to understand where the systems of record sit and where data is transportedto already.C. Review the system landscape to identify other existing solutions for reporting and start to investigate high-level cost impacts (inel. licenses aspects) for the most viable.D. Identify key drivers and high-level data scope behind the need for a consolidated reporting.
Answer Description Explanation: Review the established and planned dataflows to understand where the systems of record sit and where data is transported to already. This is an important step to assess the current state of data integration and identify any gaps or challenges that might affect the reporting solution.
Question # 6 A Solution Architect has gathered requirements from discovery with Northern Trail Hot Tubs below: A. Experience Cloud and Revenue Cloud forDealers to get Quotes and view CasesB. B2B Commerce for Dealers to get pricing and Service Cloud for CasesC. Experience Cloud and Sales Cloud for Dealers to be able to create Opportunities and add Opportunity ProductsD. Experience Cloud and Service Cloud for Dealers to be able to request pricing through Cases and track Customer Cases
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B. B2B Commerce for Dealers to get pricing and Service Cloud for Cases
Answer Description Explanation: B2B Commerce is a solution that enables B2B buyers to purchase products online from a branded storefront. It can help Northern Trail Hot Tubs provide custom pricing and configuration options for their Hot Tubs without having to wait for estimates. It can also help them track and manage their orders and inventory1.
Question # 7 Universal Containers (UC) wants to ensure its field technicians are interacting with customers in a professional manner. The sales department already uses a third-party survey tool. A. Use the existing survey tool by integrating the responses to the Service Appointmentand Service Resource record.B. Build a Salesforce Survey to send out after each service appointment and integrate that data with the third-party survey tool.C. Select an AppExchange app that sends a survey to each customer after a work order is completed.D. Use the existing survey tool by integrating theresponses to Case number and User record.
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A. Use the existing survey tool by integrating the responses to the Service Appointmentand Service Resource record.
Answer Description Explanation: According to 1, integrating CSAT with Salesforce can help you turn customer feedback into action and monitor how well issues are resolved. Using the existing survey tool can save you time and money by avoiding duplication of efforts and data. Integrating the responses to the Service Appointment and Service Resource record can help you track customer satisfaction based on the technician and the job.
Question # 8 Universal Containers is currently utilizing B2B Commerce Cloud, Service Cloud, and Field Service for its Sales teams, call center, and Field Service teams. The Field Service team would like to havevisibility of Commerce Cloud data because customers in the held will often ask about sales order details. A. Create a new permission set that grants access to the Order and Order Item object and assign it to the Field Service users.B. Create a new profile that grants access to the Order and Order Item object and assign it tothe Field Service users.C. Give Commerce Cloud license to the Field Service team to view Order and OrderItem data.D. Give Sales Cloud license to the Field Service team to view Order and Order Item data.
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A. Create a new permission set that grants access to the Order and Order Item object and assign it to the Field Service users.
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