Question # 1 Universal Containers (UC) is working on an initial release of Service Cloud and B2C Commerce. The UC management team is excited about the new features and wants to go to market with the new solution as soon as possible even though the requirements are not completely mapped out. A. Facilitate a workshop with the management team, applying the relationship design process to create a roadmap aligned to business objectives.B. Facilitate aworkshop with the development team and create a list of prioritized user stories that can then be used to create a detailed roadmap.C. Ask to follow the management team for a week to gain a better understanding of how they work and what information they need to formulate their roadmap.D. Ask each member of the management team about their top three concerns, and use it to formulate the roadmap.
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A. Facilitate a workshop with the management team, applying the relationship design process to create a roadmap aligned to business objectives.
Answer Description Explanation: This answer is correct because it is a way to respond to the management team’s request to help formulate a roadmap for these new capabilities using the relationship design process. The relationship design process is a method that centers relationships as the building blocks of business and social value. It is based on four mindsets that can help design products and services from a place of compassion:compassion, intention, courage, and reciprocity. By facilitating a workshop with the management team, applying the relationship design process, a Solution Architect can help create a roadmap that aligns with business objectives and builds customer trust.
Question # 2 Universal Containers (UC) wants to implement the right-to-be-forgotten requirement in their Salesforce org in order to be compliant with data privacy laws. This means that UC must delete, archive, or de-identify the data subject's PII in an org within 30 days of their request. A. Implement a custom solution that allows system administrators to run a job to obscure or delete the data in the request scope.B. Create a team who can manually review these requests and delete or obscure the data from all relevant systems.C. Recommend Salesforce Privacy Center to manage how the Salesforce orgretains, deletes, anonymizes, and transfers customer data.D. Implement a soft delete strategy by marking the data as "archived" or "deleted" without actually deleting it.
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C. Recommend Salesforce Privacy Center to manage how the Salesforce orgretains, deletes, anonymizes, and transfers customer data.
Answer Description Explanation: This answer is correct because Salesforce Privacy Center is a tool that helps satisfy customer requests and data privacy laws related to the right-to-be-forgotten requirement. Salesforce Privacy Center allows admins to create policies that delete, archive, or de-identify the data subject’s PII in an org within 30 days of their request, without additional development.
Question # 3 Refer to the image below: A. Salesforce Core Platform/IdentityB. Salesforce CDPC. Salesforce Marketing CloudD. Salesforce B2C Commerce
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A. Salesforce Core Platform/Identity
Answer Description Explanation: This answer is correct because it minimizes the migration of customer profile data by using Salesforce Identity as the primary authentication method. Salesforce Identity can act as an identity provider (IDP) for both B2C Commerce and Experience Cloud, and it can store customer profile data in a single place. This reduces the need to duplicate or sync customer data across multiple systems.
Question # 4 A company uses Service Cloud and B2C Commerce and now wants to enable the ‘Order on Behalf of functionality on its storefront. A. Apply the "Order on Behalf of permission set to Service Cloud users.B. Verify that the permissions for the B2C Commerce account support ‘Order on Behalf of’.C. Verify that agents have a user record in Service Cloud and an account created in B2C Commerce.D. Configure agents to use SSO between B2C Commerce and Service Cloud.
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B. Verify that the permissions for the B2C Commerce account support ‘Order on Behalf of’.C. Verify that agents have a user record in Service Cloud and an account created in B2C Commerce.
Answer Description Explanation: To enable the ‘Order on Behalf of’ functionality, the B2C Commerce account must have the ‘Order on Behalf of’ permission enabled and the ‘Customer Service’ role assigned. The agents must also have a user record in Service Cloud and an account created in B2C Commerce with the same email address.
Question # 5 Anorganization uses B2C Commerce to capture order details but needs to process the order in an ERP system. They want B2C Commerce to send a message to the ERP system with the order details after they have been entered, then wait for the order to be processed, and then receive a reply from the ERP system with the order number and status. A. Asynchronous Call-OutB. Request and ReplyC. Batch Data SynchronizationD. Publish / Subscribe
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B. Request and Reply
Answer Description Explanation: Request and reply is an integration pattern that allows a system to send a message to another system and wait for a response. This pattern is suitable for scenarios where the sender needs to receive an immediate confirmation or acknowledgment from the receiver. In this case, B2C Commerce needs to receive the order number and status from the ERP system after sending the order details.
Question # 6 A company is In the process of defining the authoritative system for key data entitles Involved In B2C journeys. The company has about 200.000 customers, each averaging 30 orders per year. A. B2C CommerceB. Service CloudC. Experience CloudD. Marketing Cloud
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B. Service CloudD. Marketing Cloud
Answer Description Explanation: Service Cloud and Marketing Cloud are considered authoritative systems for consent and compliance preferences, as well as primary person attributes such as name, address, birthday, phone, and email. Service Cloud is the system of record for customer service interactions and case management, and it can store customer consent and preferences for different channels and purposes. Marketing Cloud is the system of record for customer engagement and marketing campaigns, and it can store customer consent and preferences for email, SMS, push notifications, and other channels. B2C Commerce is not an authoritative system for consent and compliance preferences, as it does not store them natively. It can store some primary person attributes such as name, address, phone, and email, but they may not be the most up-to-date or accurate.
Question # 7 Universal Containers (UC) uses B2C Commerce, Marketing Cloud, and Salesforce OMS for their online sales capabilities. Given recent logistics constraints and challenges, many customers are asking UC for the ability to make their purchases online but pick them up at a local store or location (BOPIS). A. Manage inventory data inside of Salesforce OMS so it is easier to parse by store.B. Manage B2C Commerce geolocation data for stores on an order by orderbasis.C. Manage inventory data inside of B2C Commerce so it is easier to parse by store.D. Marketing Cloud Mobile Push is required for this solution and must be enabled.
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C. Manage inventory data inside of B2C Commerce so it is easier to parse by store.
Answer Description Explanation: This answer is correct because managing inventory data inside of B2C Commerce makes it easier to parse by store and enable buy online pick up in store (BOPIS) functionality. B2C Commerce can store inventory information for multiple locations and provide real-time availability information to customers and service agents. B2C Commerce can also integrate with Salesforce OMS to manage order fulfillment and payment processing for BOPIS orders.
Question # 8 A company wants to give its service agents a current view in Marketing Cloud of which journeys customers are in at any given time, so that agents can provide a more persona! and relevant experience if a customer contacts them. A. Add the Journey Membership Lightning component from the Marketing Cloud Connect Managed Package to the Contact Page Layout.B. Schedule a batch job in Salesforce to query Marketing Cloud for the contact membership status of all contacts in Journeys on a regular basis (for example, once per hour) and write this to the Contact record.C. Develop a custom Lightning web component in Salesforce to query Marketing Cloud in real time to get Contact Journey membership.D. Create a multi-select picklist on the contact record, and use the out-of-the-box Contact Update activities in Journey Builder to add or remove the name of the journey as they enter and exit.
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A. Add the Journey Membership Lightning component from the Marketing Cloud Connect Managed Package to the Contact Page Layout.
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