Question # 1 A luxury retailer is about to implement B2C Commerce and Marketing Cloud for their online presence. They are well known for being open with their customers when it comes to their customers' purchases. For example, if a customer asks for a record of their recent purchases, they provide it very quickly within their stores. They would like this to reflect in their online presence as well. A. Use the Contact Data Portability report in Marketing Cloud to create a report containing subscriber data related to a single contact.B. Use the Customer Data Snapshots report in Commerce Cloud to create a report containing purchaser data related to a single customer.C. Use the Contact Data Snapshots report in Commerce Cloud to create a report containing purchaser data related to a single contact.D. Use the Customer Data Portability report in Marketing Cloud to create a report containing subscriber data related to a single customer.
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A. Use the Contact Data Portability report in Marketing Cloud to create a report containing subscriber data related to a single contact.B. Use the Customer Data Snapshots report in Commerce Cloud to create a report containing purchaser data related to a single customer.
Answer Description Explanation: A. The Contact Data Portability report in Marketing Cloud is a feature that allows creating a report containing subscriber data related to a single contact, such as email address, name, phone number, preferences, etc. This report can be used to provide customers access to their own data or comply with data privacy regulations, such as GDPR or CCPA. B. The Customer Data Snapshots report in commerce Cloud is a feature that allows creating a report containing purchaser data related to a single customer, such as order history, payment methods, addresses, etc. This report can be used to provide customers access to their own data or comply with data privacy regulations, such as GDPR or CCPA.
Question # 2 A holding company owns and operates a large number of brands internationally. They are interested in migrating froma home-grown solution to a Salesforce multi-cloud solution as part of a new digitalization initiative to optimize IT spending across the brands. The brand any would like to operate B2C Commerce sites supported by Service Cloud for their agents, and use Marketing Cloud to drive consumer engagement. Given that the company has operations and customers in Brazil Canada Europe Japan Russia and the United States, which two recommendations should a Solution Architect make to ensure that customer experiences are compliant with all domestic and international regulations related to data privacy and security? A. Use a Service Cloud instance in every market in which they operate to ensure that data residency requirements are fulfilled.B. Utilize Shield to handle the encryption of data across all Salesforce products for all fields required to be geo-fenced.C. Enable Transparent Data Encryption in Marketing Cloud to ensure that Marketing engagement data is encrypted at rest. WrittenD. Use Salesforce Connect to leverage external data sources that are located within the corresponding country that the Materials customer resides in.
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B. Utilize Shield to handle the encryption of data across all Salesforce products for all fields required to be geo-fenced.D. Use Salesforce Connect to leverage external data sources that are located within the corresponding country that the Materials customer resides in.
Answer Description Explanation: Shield is a set of security tools that can help protect sensitive data across Salesforce products, including encryption, auditing, and monitoring. Shield can help comply with data privacy and security regulations that require geo-fencing or data residency.
Question # 3 A company wants to use Marketing Cloud to send customer electronic receipts that originate from its point of sale (POS) system. The company has a need for the receipt to be sent no more than 10 minutes after purchase and would like to track allemail sends that are being placed to that customer, The Marketing Cloud Contact Key should be the Service Cloud Contact ID. A. Make an API call from the POS to Marketing Cloud to send the electronic receipt and then call Service Cloud to add the customer if they do not exist. Use an automation in Marketing Cloud nightly to remove any duplicate contacts that may be introduced with Marketing Cloud Connect.B. Make an API call from the POS to Service Cloud to retrieve the Service Cloud Contact ID. If the customer does not exist, submit a POST to Service Cloud to create the Contact ID, then send the Contact ID to Marketing Cloud via an API to send the electronic receipt.C. Make an API call from the POS to Service Cloud to add the customer if they do not exist; leverage a custom object to send details to Marketing Cloud via Marketing Cloud Connect and synchronized data sources to send the electronic receipt.D. Make an API call from the POS to Marketing Cloud te send the electronic receipt. No call is required to Service Cloud to fetch the Contact IO as this information is already available at the POS.
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D. Make an API call from the POS to Marketing Cloud te send the electronic receipt. No call is required to Service Cloud to fetch the Contact IO as this information is already available at the POS.
Answer Description Explanation: This solution allows the company to send the electronic receipt in near real time using the Marketing Cloud Transactional Messaging API, which can handle high-volume and time sensitive messages. The POS system already has the Service Cloud Contact ID for the customer, so there is no need to make an extra API call to Service Cloud to fetch it. The Service Cloud Contact ID can be passed as the Marketing Cloud Contact Key to ensure data consistency across the systems.
Question # 4 A customer service team raised a new business requirement that requires a multi-cloud solution design between B2C Commerce, Service Cloud, and Marketing Cloud. A Solution Architect has been hired to lead the design of the multi-cloud solution. A. Include functional subject matter experts and technical resources across multiple discovery workshops, grouped by business function to ensure all requirements are captured.B. Conduct discovery workshops and upon completion present the solution backto the design authority or executive stakeholders to validate the solution.C. Conduct discovery workshops to create a user acceptance testing document and invite business owners, each cloud technical architect, and implementation development team.D. Include the customer service team so that they can provide detailed user stories prior to the discovery workshops.
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A. Include functional subject matter experts and technical resources across multiple discovery workshops, grouped by business function to ensure all requirements are captured.B. Conduct discovery workshops and upon completion present the solution backto the design authority or executive stakeholders to validate the solution.
Answer Description Explanation:
Question # 5 A company uses B2C Commerce to capture customer orders and then uses an ETL tool to send the orders to an ERP system for processing. The company also uses Service Cloud andwould like to display the processed orders in that system as well, in case their service reps need to refer to an order. However, the order data itself does not need to be copied. A. RemoteProcess InvocationB. Salesforce ConnectC. Streaming APID. Batch Data Synchronization
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B. Salesforce Connect
Answer Description Explanation: This answer is correct because Salesforce Connect can be used to display external data in Salesforce without copying or storing it. Salesforce Connect uses external objects to access data from an external system via an adapter. This way, the order data from the ERP system can be displayed in Service Cloud as read-only records without consuming additional storage space.
Question # 6 A company is implementing a multi-locale solution that includes B2C Commerce, Service Cloud, and Marketing Cloud. Order confirmation emails are triggered from either B2C Commerce or Service Cloud and sent from Marketing Cloud. A. The name and description for the shipping method are not set up correctly in B2C Commerce or Service Cloud for the requested locale.B. The subscriber in Marketing Cloud does not have a preferred locale set.C. The locale is not set correctly in the body of the email template.D. The ShippingMethods data extension is missing the label and description field for the corresponding locale.
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A. The name and description for the shipping method are not set up correctly in B2C Commerce or Service Cloud for the requested locale.D. The ShippingMethods data extension is missing the label and description field for the corresponding locale.
Answer Description Explanation: The shipping method name and description can be missing when order confirmation emails are triggered for languages other than US English, while other translated content appears correctly, for the following possible reasons:
Question # 7 A company uses Salesforce to store accounts and contacts. All users have switched to the Lightning Experience user interface. The Account Hierarchy feature is used extensively to relate companies to their subsidiaries. A Solution Architect finds that the data migration process is creating duplicate contacts with different primary accounts. A. Enable Contact to Multiple AccountsB. Duplicate Matching RulesC. Lightning Data ServicesD. Customer Data Platform
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A. Enable Contact to Multiple AccountsB. Duplicate Matching Rules
Answer Description Explanation: Enabling Contact to Multiple Accounts allows a single contact tobe related to multiple accounts, which can prevent the creation of duplicate contacts with different primary accounts. Duplicate Matching Rules can help identify and prevent duplicate records based on the criteria and actions that you specify.
Question # 8 A multi-brand company uses B2C Commerce, Service Cloud, and Marketing Cloud and is seeking an order management solution. They process 2,000 orders per hour across their brands. The company has one B2C Commerce realm, two Salesforce core orgs, and two Marketing Cloud business units. The company is choosing between these three options for an order management tool: A. Salesforce Order Management synchronizes orders to and from B2C Commerce, which essentially replaces the Service Cloud Connector.B. B2C Commerce order management does not support complex or advanced use cases.C. The existing Service Cloud implementation team could extend the Salesforce Order Management product to the existing org.D. Salesforce Order Management is a productized connector solution between B2C Commerce and Service Cloud; orders will be synchronized from the client B2C Commerce realm to multiple Salesforce Orgs without the need for customization.E. Salesforce Order Management shares the same database with Service Cloud while other solutions need to build additional integration.
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B. B2C Commerce order management does not support complex or advanced use cases.C. The existing Service Cloud implementation team could extend the Salesforce Order Management product to the existing org.E. Salesforce Order Management shares the same database with Service Cloud while other solutions need to build additional integration.
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