Question # 1 Northern Trail Qutfitters has a network of resellers who are Partner Community users. One of the resellers has requested that their parent company get View access to cases created by their childcompanies.
Which functionality will meet the requirement best? A. Manually share cases.B. Move users who need case access to a higher level in the Role Hierarchy.C. Configure an External Account Hierarchy.D. Create a Sharing Set for the Account.
Click for Answer
C. Configure an External Account Hierarchy.
Answer Description Explanation:
An External Account Hierarchy is a feature that allows you to create a hierarchy of accounts for your partners and grant access to records based on the hierarchy level. You can use an External Account Hierarchy to grant View access to cases created by child companies to their parent company.
Question # 2 Which two statements regarding data categories are true?
Choose 2 answers A. Child roles cannot see more data categories than their parent role. If the parent role’s visibility changes, the child role’s category visibility is reset to its parent's category visibility.B. Customer Portal users and partner portal users inherit data category visibility settings of the role assigned to their account (owner) managers by default.C. When a category is madevisible to a user through custom settings or is made visible by default, its child and parent categories are not included.D. Translated articles will not follow the master article data category. Therefore, translated articles can be assigned to a different data category.
Click for Answer
A. Child roles cannot see more data categories than their parent role. If the parent role’s visibility changes, the child role’s category visibility is reset to its parent's category visibility.B. Customer Portal users and partner portal users inherit data category visibility settings of the role assigned to their account (owner) managers by default.
Answer Description Explanation:
Two statements regarding data categories that are true are A and B. Data category visibility is controlled by roles, permission sets, or profiles. Child roles cannot see more data categories than their parent role, and if the parent role’s visibility changes, the child role’s category visibility is reset to match the parent’s. Customer Portal users and partner portal users inherit data category visibility settings of the role assigned to their account (owner) managers by default, unless they have a custom profile that overrides the role settings.
Question # 3 UrsaMajor Solar (UMS) noticed that quest users are unable to see images on its customer portal.
Which setting should UMS enable in order for quest users to see the images? A. “Enable Image Connect for guest users” in the Administration WorkspaceB. “Let guestusers view asset files and CMS content available to the community" in the Administration WorkspaceC. “Allow guest users to self register” in the Administration WorkspaceD. The "Jepson" theme in the Builder Workspace
Click for Answer
B. “Let guestusers view asset files and CMS content available to the community" in the Administration Workspace
Answer Description Explanation:
This setting allows guest users to view images and other content that are stored as asset files or CMS content in your Experience Cloud site. You need to enable this setting if you want guest users to see images on your customer portal.
Question # 4 Zephynus Relocation (ZRS) plans to launch a public site. ZRS would like toleverage a topic
catalog so that site users can see all the organized topics in one place and easily navigate
to any topic or subtopic.
Which step is required to set up a topic catalog? A. Create at least one subtopic and add the More Topic ink link when editing the navigation
menu.B. Create at least one topic along with its subtopic.C. Enable Topic Hierarchy and create at least one topic with two subtopicsD. Create at least one topic and add the More Topics,,,, ;link editing the navigation menu.
Click for Answer
C. Enable Topic Hierarchy and create at least one topic with two subtopics
Answer Description Explanation : To set up a topic catalog, the step that is required is to enable Topic
Hierarchy and create at least one topic with two subtopics. A topic catalog is a feature that
allows you to display all the topics and subtopics on your Experience Cloud site in a
hierarchical structure. Users can see the topic catalog by clicking the More Topics link on
the navigation menu. To use the topic catalog, you need to enable Topic Hierarchy, which
allows you to create topics and subtopics up to three levels deep. You also need to create
at least one topic with two subtopics, which will populate the topic catalog with some
content.
Question # 5 Dreamscape Flowers (DF) is a well-known global with a large network of partners in various regions DF currently has a number of manual process with varied complexity. Some of these processes involve lifecycle management that DF is looking to automate as part of a broad digital transformation initiative.
In what three ways can Salesforce Partnership Management (PRM) help DF?
Choose 3 answers A. Automating partner onboarding processB. Helping partners manage their payments and file taxesC. Providing reports and dashboards access to partnersD. Preventing channel conflict
Click for Answer
A. Automating partner onboarding processC. Providing reports and dashboards access to partnersD. Preventing channel conflict
Answer Description Salesforce Partner Relationship Management (PRM) is a solution that helps you manage your partner lifecycle, from recruitment to enablement to co-selling. Some of the ways that Salesforce PRM can help DF are:
Automating partner onboarding process. You can use Salesforce PRM to create guided onboarding flows that automate tasks, approvals, and notifications for your partners.
Providing reports and dashboards access to partners. You can use Salesforce PRM to share reports and dashboards with your partners that show their performance, pipeline, and revenue.
Preventing channel conflict. You can use Salesforce PRM to assign leads and opportunities to your partners based on rules and criteria that ensure fair distribution and avoid duplication.
Question # 6 Cloud Kicks (CK) is using audience targeting to display pages and components to certain users based on their assigned audience. The New York City account contain multiple departments; all of which belong to that account. One of the page virtualization of the Home page of CK’s Experience Cloud site a assigned to the New York City audience. CK also has a Rich Content Editor component within this Home page that is assigned inly to the Legal Department audience.
Who will be able to see the Rich Content Editor component? A. New York City audience members with the Legal Department sharing setB. Members that are part of both the New York City audience and the Legal Department audienceC. All Cloud Kicks Experience Cloud site membersD. All New York City audience members.
Click for Answer
B. Members that are part of both the New York City audience and the Legal Department audience
Answer Description Explanation:
The members that will be able to see the Rich Content Editor component are those that are part of both the New York City audience and the Legal Department audience. Audience targeting is a feature that allows you to display pages and components to certain users based on their assigned audience. An audience is a group of users who share common attributes, such as profile, location, or language. When you assign an audience to a page or a component, only the users who belong to that audience can see it. If you assign multiple audiences to a page or a component, only the users who belong to all of those audiences can see it.
Question # 7 Northern Trail Outfitters (NIO) is considering how to manage its accounts for the B2B portion of its business. NIO uses person accounts for its B2C business, and business accounts with related contacts for its B2B business. NTO has several B2B customer accounts that are very large. These accounts have child accounts that represent departments and opportunities at the department level that will needto be visible to users at the parent account level. NTO has Customer Community Plus licenses.
How should NTO manage its accounts in its Partner Community? A. Extend the Standard Role Hierarchy setting departments as child accounts.B. Enable the External Account Hierarchy setting departments as child accounts.C. Use the Business Accounts and Contacts with Sharing Sets to grant additional record access as needed.D. Since NTO has person accounts, it cannot use the External Account Hierarchy and will need touse groups and sharing rules to grant the required record access.
Click for Answer
B. Enable the External Account Hierarchy setting departments as child accounts.
Answer Description Explanation:
This option allows NTO to manage its B2B accounts with multiple levels of hierarchy and grant record access based on the account relationship. External Account Hierarchy is a feature that enables this functionality for Customer Community Plus users. With this feature, users can view and edit records associated with their own account andany child accounts in the hierarchy3
Question # 8 AW Computing is using the Build Your Own (LWR) template to create a site for its
customers. The site will showcase blog posts written by AW Computing thought leaders.
Which component should the site creator use to dynamically populate the site with blog
posts as new ones are added? A. CMS Connect (JSON)B. CMS - SingleC. Grid component with CMS CollectionsD. Grid component with list.views
Click for Answer
C. Grid component with CMS Collections
Answer Description Explanation : To dynamically populate the site with blog posts as new ones are added, CK
should use a Grid component with CMS Collections. A Grid component is a component that
displays content in a grid layout with rows and columns. A CMS Collection is a collection of
content items that are created and managed in Salesforce CMS. CK can use a Grid
component and select a CMS Collection as the content source. This will allow CK to
showcase blog posts written by AW Computing thought leaders on its site and
automatically update them as new ones are added.
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