Question # 1 Dreamscape Flowers (DF) is a well-known global with a large network of partners in various regions DF currently has a number of manual process with varied complexity. Some of these processes involve lifecycle management that DF is looking to automate as part of a broad digital transformation initiative.
In what three ways can Salesforce Partnership Management (PRM) help DF?
Choose 3 answers A. Automating partner onboarding processB. Helping partners manage their payments and file taxesC. Providing reports and dashboards access to partnersD. Preventing channel conflict
Click for Answer
A. Automating partner onboarding processC. Providing reports and dashboards access to partnersD. Preventing channel conflict
Answer Description Salesforce Partner Relationship Management (PRM) is a solution that helps you manage your partner lifecycle, from recruitment to enablement to co-selling. Some of the ways that Salesforce PRM can help DF are:
Automating partner onboarding process. You can use Salesforce PRM to create guided onboarding flows that automate tasks, approvals, and notifications for your partners.
Providing reports and dashboards access to partners. You can use Salesforce PRM to share reports and dashboards with your partners that show their performance, pipeline, and revenue.
Preventing channel conflict. You can use Salesforce PRM to assign leads and opportunities to your partners based on rules and criteria that ensure fair distribution and avoid duplication.
Question # 2 To which three objects can the Partner Super User access be applied?
Choose 3 answers A. OpportunitiesB. AccountsC. CasesD. Custom ObjectsE. Campaigns
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A. OpportunitiesB. AccountsD. Custom Objects
Answer Description Partner Super User access is a feature that allows you to grant access to records owned by other partner users who have the same role or a role below them in the role hierarchy. You can apply Partner Super User access to three objects: Opportunities, Accounts, and Custom Objects.
Question # 3 The Cloud Kicks (CK) site administrator is onboarding a now partner to its Experience Cloud site. They have created the partner as an Account, added the required Contacts, and ensured that the Welcome Email selection is checked. However, upon review, the site administrator has found that none of the partner users were able to register.
What should the site administrator do to ensure they are able to set up partner users correctly? A. Double-check that the partner profile has been added to the CK site.B. Ensure that the Account has been enabled as a partner Account.C. Double-check that the provided email addresses are correct.D. Ensure that the Contacts under the Account are enabled as partner users.
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D. Ensure that the Contacts under the Account are enabled as partner users.
Answer Description To ensure that the partner users are able to register, the site administrator should enable the Contacts under the Account as partner users. This will allow the site administrator to assign a username, password, and profile to each Contact and send them a welcome email with a link to activate their account and log in to the site.
Question # 4 Universal Containers (UC) would like to create a site for its existing customers. The site will contain articles,
manuals, and FAQs. The site willalso contain access to UC's Contracts object specific to each customer and the ability for customers to update their billing information, requiring them to log in to the site to access any information.
Which template should UC select when building its site? A. Customer ServiceB. Customer Account PortalC. Partner CentralD. Help Center
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B. Customer Account Portal
Answer Description The Customer Account Portal template is designed for creating a site for existing customers who need to access their account information, such ascontracts, billing, and support. The template includes features such as login, registration, profile management, case management, and commerce integration. The template also supports Knowledge articles, manuals, and FAQs.
Question # 5 Ursa Major Solar would like to expose the custom object SolarPanels to its customer portal. This particular object contains 150 fields, and a majority of the fields are technical codes and internal information.
How shouldthe administrator limit the fields available in the customer portal? A. Utilize CSS overrides to hide unwanted fields.B. Create a page variation for the customer portal to hide unwanted fields.C. Use Field-Level Security to remove access to the unwantedfields.D. Utilize the Developer Console with coding to hide unwanted fields.
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C. Use Field-Level Security to remove access to the unwantedfields.
Answer Description To limit the fields available in the customer portal, the administrator should use Field-Level Security to remove access to the unwanted fields. Field-Level Security is a feature that allows the administrator to control the visibility and editability of fields for different profiles and permission sets. The administrator can use Field-Level Security to hide or make read-only the technical codes and internalinformation fields for the customer portal profile or permission set.
Question # 6 Cloud Kicks (CK) has a subscription model to send new sneakers to customers every month. Customers log in to the CK site, where they can manage their accounts, manage and create cases, and submit refund claims. CK also provides access to articles from its Knowledge base.
Which template should CK use to give customers the access they need? A. Build Your OwnB. MicrositeC. Help CenterD. Account Portal
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D. Account Portal
Answer Description To give customers the access they need, CK should use the Account Portal template. The Account Portal template is a pre-built site that includes features such as account management, case management, and refund claims. CK can use this template to provide self-service options to its customers, such as viewing and updating their account information, creating and viewing cases, and submitting refund claims. CK can also provide access to articles from its Knowledge base using the Knowledge component or the CMS Connect component.
Question # 7 A consultant issetting up an experience for a client in a new org. The client insists on using standard profiles for external users.
Which step is required in order to use standard profiles in an experience? A. Allow using standard external profiles for self-registration, user creation, and logging’’ must be enabled.B. Create a permission set with ‘’ Allow standard external profiles’ check assign to all external users.C. Ensure the standard profile have Allow using standard external profiles for self-registration, usercreation, and login’ set to True.D. Customer Community Plus Login Experience license need to be used.
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A. Allow using standard external profiles for self-registration, user creation, and logging’’ must be enabled.
Answer Description To use standard profiles in an experience, the step that is required is to enable the “Allow using standard external profiles forself-registration, user creation, and login” option in Setup. A profile is a collection of settings and permissions that determine what users can see and do in Experience Cloud. Standard profiles are predefined profiles that come with Salesforce and cannotbe edited or deleted. To use standard profiles for external users in an experience, you need to enable the “Allow using standard external profiles for self-registration, user creation, and login” option in Setup, which gives you access to use standard profiles such as Customer Community User or Partner Community User.
Question # 8 Dreamscape Flowers (DF) is a well-known global with a large network of partners in various regions DF currently has a number of manual process with varied complexity. Some of these processes involve lifecycle management that DF is looking to automate as part of a broaddigital transformation initiative.
In what three ways can Salesforce Partnership Management (PRM) help DF?
Choose 3 answers A. Automating partner onboarding processB. Helping partners manage their payments and file taxesC. Providing reports and dashboards access to partnersD. Preventing channel conflict
Click for Answer
A. Automating partner onboarding processC. Providing reports and dashboards access to partnersD. Preventing channel conflict
Answer Description Salesforce Partner Relationship Management (PRM) is a solution that helps you manage your partner lifecycle, from recruitment to enablement to co-selling. Some of the waysthat Salesforce PRM can help DF are:
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