Question # 1 A business has a requirement to display an account and all of the associated contacts on a page. The number of contacts will vary for each account. For each contact, the page should display first name, last name, email, at phone number with options to edit the contact information or send a message. The primary contact for an a should be highlighted with a blue border.
Which two FlexCards features should the consultant recommend to meet these requirements?
Choose 2 answers A. Data tableB. FlyoutsC. StatesD. Repeat Block
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A. Data tableD. Repeat Block
Answer Description Explanation:
Question # 2 What is the purpose of Step elements in an OmniScript? A. Organizes the script into one or more pagesB. Groups elements that extract dataC. Enables the use of repeatable blocksD. Allows the user to input data
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A. Organizes the script into one or more pagesQuestion # 3 A company needs to create some boundaries for their sales teams regarding the minimum and maximum discounts that can be applied to their orders. The discount thresholds are set using adjustments such as 5%, 10%, 15%, 20%, 25%, and 30%. The minimum adjustment and the maximum adjustment are determined by their region and their customer lifetime score. A. OmniStudio ActionB. Calculation ProcedureC. Calculation MatrixD. DataRaptor Transform
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B. Calculation ProcedureC. Calculation Matrix
Answer Description Explanation:
The two OmniStudio tools that should be recommended to meet these requirements are Calculation Procedure and Calculation Matrix. Calculation Procedure allows the designer to define a multi-step calculation process that can use data from various sources. Calculation Matrix allows the designer to define a table of values that can be used as inputs or outputs for calculations. In this case, a Calculation Matrix can be used to store the discount thresholds based on region and customer lifetime score, and a Calculation Procedure can be used to apply them to the orders. OmniStudio Action is not needed for this scenario, as there is no interaction involved. DataRaptor Transform is not suitable for this scenario, as it is used to transform data from one format to another.
Question # 4 A business wants to add typeahead functionality to an existing OmniScript. The business wants the user to begin entering the name of a contact in Salesforce. and allow the user to select the contact once it has found a match. Once the contact has been selected, the OmniScript should retrieve the contact's email address for use in a later step of the process.
What data source is needed when using the TypeAhead element? A. HTTP ActionB. Integration Procedure ActionC. DataRaptor Post ActionD. DataRaptor Extract Action
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D. DataRaptor Extract Action
Answer Description Explanation:
Question # 5 A company has account Information that they want to display to agents in a summarized view. For each account they want to display icons that allow the user to launch guided processes for frequent tasks. The processes a reused in other parts of the business. A. FlexCardsB. FlyoutsC. OmniStudio ActionsD. Navigate ActionsE. Omni Script
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A. FlexCardsC. OmniStudio ActionsE. Omni Script
Answer Description Explanation: The three OmniStudio tools that are needed to meet these requirements are: FlexCards, OmniStudio Actions, and OmniScript. A FlexCard is a tool that can display data and actions in a card format. The consultant can use a FlexCard to display the account information and icons for each action. An OmniStudio Action is a button that can invoke an OmniScript or an Integration Procedure from a FlexCard. The consultant can use OmniStudio Actions to launch guided processes for frequent tasks, such as change of plan, new sale, or loyalty. An OmniScript is a tool that can design customer interactions using elements and actions. The consultant can use OmniScripts to create the guided processes for each task
Question # 6 An existing OmniScript used to capture and update customer information displays the following information on the same page: A. Use a template for each category and add custom code for the required validationB. Use a Section to break the information and Headline to the title and a required icon in the inputC. Use a Visualforce Page with the categories, labels, and the required validationD. Use Block elements to group and required property checked in some of the inputs
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B. Use a Section to break the information and Headline to the title and a required icon in the input
Answer Description Explanation: The consultant can improve the user experience of the OmniScript by using a Section element to break the information and a Headline element to add the title and a required icon in the input. A Section element can group related fields and elements in a logical way, making it easier for the user to navigate and fill the information. A Headline element can display a label and an icon for each field, indicating which ones are mandatory. This way, the OmniScript can display the information in a specific order and prevent errors and failures
Question # 7 When a call center agent interacts with a customer, the agent must have all of the customer's related information available for a quick response. The business requires the agent to have access to: A. Customer IntellViewB. Lightning Record PageC. OmniScriptD. FlexCards
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D. FlexCardsQuestion # 8 A business wants to display cases for an account using FlexCards. The cases should be organized in a tabular list by case status, so that Escalated cases appear first, followed by Active and Closed cases. A. flyout with child FlexCards with conditions to filter by case statusB. States with conditions to filter by case statusC. A Datatable element with the Group By propertyD. Child FlexCards in a parent FlexCard with the Group By property
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C. A Datatable element with the Group By property
Answer Description Explanation:
The FlexCard feature that the consultant should recommend to meet this requirement is a Datatable element with the Group By property. A Datatable element is an element that can display data in a tabular format, with columns and rows. The consultant can use a Datatable element to display the cases for an account, with columns for case status, case number, subject, etc. The Group By property is a property that allows grouping data by one or more fields, such as case status. The consultant can use the Group By property to organize the cases by case status, so that Escalated cases appear first, followed by Active and Closed cases
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