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OmniStudio-Consultant Practice Questions

Question # 1
A business wants to create an OmniScript that allows call center agents to schedule field service appointments with customers. The process needs to retrieve available appointment dates from an external system via a REST A [ and then display them to the user for selection in a dropdown list. Once the user selects a date, a confirmation should display with rich text and images. Which three OmniScript elements should be used to meet these requirements? Choose 3 answers
A. Text Block
B. HTTP Action
C. Text Area
D. Select
E. Multi-select


A. Text Block

B. HTTP Action

D. Select

Explanation:

The three OmniScript elements that should be used to meet the requirements are: Text Block, HTTP Action, and Select. A Text Block element can display rich text and images using HTML tags in the OmniScript. An HTTP Action element can invoke a REST API and store the response in a JSON object. A Select element can display a dropdown list of options for the user to choose from

Question # 2
A business wants to transform an existing process into a digital interaction using OmniScript. The process includes several steps. Some steps apply to all users, and other steps only apply to users depending on their responses to certain questions. The business does not want all users to have to go through all the steps. Which OmniScript feature should the consultant recommend to meet this requirement?
A. User Roles
B. Conditional Views
C. Script Configuration
D. Script Profiles


B. Conditional Views

Explanation:

The OmniScript feature that should be recommended to meet this requirement is Conditional Views. Conditional Views allow the designer to create different paths within an OmniScript based on user responses or data values. User Roles are used to control access and visibility of OmniScripts based on user profiles or permissions. Script Configuration is used to define general settings and properties of an OmniScript. Script Profiles are used to assign different versions of an OmniScript to different user groups.

Question # 3
In an Integration Procedure, what group element will control whether an individual action executes?
A. Conditional Block
B. Cache Block
C. Try-Catch Block
D. Loop Block


A. Conditional Block

Explanation:

The group element that will control whether an individual action executes in an Integration Procedure is Conditional Block. Conditional Block allows the designer to specify a condition that determines whether the actions inside the block will run or not. Cache Block is used to store data in memory for later use. Try-Catch Block is used to handle errors and exceptions. Loop Block is used to iterate over a collection of data.

Question # 4
A health provider company is building a new application for its medical officers. The company wants to display medical test reports for patients. Medical test reports is acustom object, related to the Patients object. For e< patient, the company needs to list each medical test report including the report name, date requested, and d generated. From each medical test report, the user should be able to take the following actions:

• Approve
• Print for Review
• Send for Retest

Which OmniStudio tools should the consultant use to design a solution to meet these requirements?
A. Salesforce list view with custom buttons/links
B. Multiple FlexCards with single action
C. OmnlScript with multiple Step elements
D. Single FlexCard with multiple actions


D. Single FlexCard with multiple actions

Explanation:

The OmniStudio tools that the consultant should use to design a solution to meet these requirements are: Single FlexCard with multiple actions. A FlexCard is a tool that can display data and actions in a card format. The consultant can use a single FlexCard to display the medical test reports for each patient, including the report name, date requested, and date generated. A FlexCard can also have multiple actions, such as buttons or links, that can invoke OmniScripts or Integration Procedures. The consultant can use multiple actions to enable the user to approve, print for review, or send for retest each medical test report


Question # 5
What is the purpose of Step elements in an OmniScript?
A. Organizes the script into one or more pages
B. Groups elements that extract data
C. Enables the use of repeatable blocks
D. Allows the user to input data


A. Organizes the script into one or more pages


Question # 6
An insurance company decides to implement a sales console for the sales representatives that displays or provide access to customer information. The consultant reviews all the information required and determines that FlexCards would be the best solution to display part of the required information. Which two pieces of data should the consultant recommend displaying using FlexCards' Choose 2 answers
A. Policies including type, issue date, amount ,br>
B. Terms and Conditions for each policy
C. Guided troubleshooting process
D. Customer name, title, phone, email


A. Policies including type, issue date, amount ,br>
D. Customer name, title, phone, email

Explanation:

The two pieces of data that the consultant should recommend displaying using FlexCards are: Policies including type, issue date, amount and Customer name, title, phone, email. A FlexCard is a tool that can display data and actions in a card format. The consultant can use FlexCards to show important and summary information about the customer and their policies, such as name, title, phone, email, type, issue date, and amount. These pieces of data are suitable for FlexCards because they are concise and relevant for the agents

Question # 7
Which three of the following are functions of a Text Block element in OmniScript? Choose 3 answers
A. Error conditions
B. User input fields
C. Links or images
D. Text formatting
E. Table formatting


C. Links or images
D. Text formatting
E. Table formatting

Explanation:

A Text Block element in OmniScript can perform three functions: display links or images, apply text formatting, and format tables. A Text Block element can use HTML tags to create hyperlinks or embed images in the OmniScript. It can also use CSS properties to style the text, such as font size, color, alignment, etc. Additionally, a Text Block element can use HTML table tags to create and format tables in the OmniScript

Question # 8
A healthcare company wants to enable its subscribers to add. edit, or delete dependents related to their policy via their community portal. The project team decides to use OmniStudio tools to provide this functionality. In this scenario, which two OmniStudio features should the consultant recommend? Choose 2 answers

A. Datatable
B. Remote Action
C. Response Action
D. Edit Block


C. Response Action

D. Edit Block

Explanation:

The two OmniScript features that the consultant should recommend are Response Action and Edit Block. A Response Action is an action that can save or submit data from an OmniScript to a Salesforce object or an external system. The consultant can use a Response Action to allow the user to add, edit, or delete dependents related to their policy via their Community portal. An Edit Block is an element that can display a list of records for the user to view, edit, or delete, using an OmniScript or an Integration Procedure. The consultant can use an Edit Block to display the dependents related to the policy, and allow the user to modify them

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Exam Name: Salesforce Certified OmniStudio Consultant Exam (SU24)
Certification Name: Salesforce Consultant OmniStudio-Consultant - Salesforce Certified OmniStudio Consultant Exam

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