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OmniStudio-Consultant Practice Questions

Question # 1
What is the purpose of a DataRaptor Load?
A. Write data to Salesforce objects
B. Post data to Salesforce APIs
C. Load data to an Interface object
D. Send data to a PDF template


A. Write data to Salesforce objects

Explanation:

The purpose of a DataRaptor Load is to write data to Salesforce objects. A DataRaptor Load can map data from an Interface object or a JSON object to one or more Salesforce objects, and perform insert, update, upsert, or delete operations. A DataRaptor Load can also use formulas and functions to transform the data before writing it to Salesforce


Question # 2
An auto insurance company has different rates for each state in the country. The company needs to manage the rates separately, but the formula to calculate the premiums is the same. All the input and output are the same; only the values in the rating tables differ. Which OmniStudio tool should the consultant recommend to meet this requirement?
A. DataRaptor Transform with an interface Map
B. Aggregation Steps in a Calculation Procedure
C. Class-based Calculation Procedure
D. Grouped Calculation Matrix


D. Grouped Calculation Matrix

Explanation:

The OmniStudio tool that the consultant should recommend to meet this requirement is Grouped Calculation Matrix. A Grouped Calculation Matrix is a tool that can perform complex calculations based on multiple input variables and output values within groups. The consultant can use a Grouped Calculation Matrix to define the input variables, such as state and other factors, and the output values, such as rates. The Grouped Calculation Matrix can then apply rules and formulas to calculate the rates for each state separately, but using the same formula


Question # 3
which Action element redirects the user outside an LWC OmniScript?
A. Response
B. Done
C. Post to Object
D. Navigate


D. Navigate

Explanation: The Action element that redirects the user outside an LWC OmniScript is Navigate. Navigate allows the user to navigate to a URL or a Salesforce record or page. Response, Done, and Post to Object are not Action elements, but End elements that terminate an OmniScript.


Question # 4
What is the purpose of Step elements in an OmniScript?
A. Organizes the script into one or more pages
B. Groups elements that extract data
C. Enables the use of repeatable blocks
D. Allows the user to input data


A. Organizes the script into one or more pages



Question # 5
A consultant must design a 360 view of the customer. The business requirements are:

• A header card with account information (name, account number, next billing date, invoice method)
• A list of related contacts (first name, last name, phone)
• All the open cases related to the account (subject, priority, SLA)

An account will not have more than 2 contacts, but it could have more than 10 open cases. It is necessary to the different sections available at a glance.
Which two FlexCard features should the consultant recommend to improve the user experience?
Choose 2 answers
A. Use a Datatable element
B. Use a Block Element with the Collapse property enabled
C. Use a Zone Template
D. Use a Custom Style to adjust height and width


B. Use a Block Element with the Collapse property enabled
C. Use a Zone Template

Explanation: To improve the user experience, the consultant should use a Block Element with the Collapse property enabled and a Zone Template. A Block Element with the Collapse property enabled allows the user to expand or collapse a section of the FlexCard, which is useful for displaying a list of related records. A Zone Template allows the consultant to define the layout and style of the FlexCard, such as the number of columns, rows, and margins


Question # 6
A business wants to display customer 360° information in a console for their call center agents. The customer information will come from a variety of sources, and the information should be grouped together logically. The agents will need to take different actions depending on the context of each group of information.
Which tool should a consultant recommend to meet this requirement?
A. Omniscript
B. Lightning web components
C. Visualforce Page
D. FlexCards


B. Lightning web components

Explanation: The tool that the consultant should recommend to meet this requirement is Lightning web components. Lightning web components are custom HTML elements built using HTML and modern JavaScript. They can be used to create rich and interactive user interfaces that display data from various sources and allow users to take actions. In this case, a Lightning web component can be used to display customer 360° information in a console using FlexCards, OmniScripts, or other components. Omniscript is not a tool, but a type of component that can be used to create guided interactions. Visualforce Page is not suitable for this requirement, as it is a legacy technology that uses server-side rendering and does not support modern web standards. FlexCards are not a tool, but a type of component that can be used to display contextual data on record pages.


Question # 7
A business needs a 360° view of their accounts, including a FlexCard to display all of the products sold to the account. The business identified 20 different data elements and 10 actions that users would need when view the product information. Once all of the elements are collected together on the FlexCard, it looks cluttered.
Which two FlexCard features should the consultant recommend to address this issue?
Choose 2 answers
A. Use a table or chart to display data
B. Use a flyout action to display additional information
C. Use a condition to hide data unless specific criteria are met
D. Put specific fields in a collapsible block


B. Use a flyout action to display additional information
D. Put specific fields in a collapsible block

Explanation: The two FlexCard features that the consultant should recommend to address this issue are Flyout and Block elements. A Flyout is a pop-up window that can display additional information or actions for a FlexCard. The consultant can use a Flyout to show more details or options for each product without cluttering the main FlexCard. A Block element is a container that can group related fields and elements in a FlexCard. The consultant can use a Block element with the Collapse property enabled to allow the user to expand or collapse a section of the FlexCard, such as specific fields or actions


Question # 8
Which of the following is a key difference between Integration Procedures and DataRaptors?
A. DataRaptors can access data from external sources.
B. DataRaptors can invoke multiple actions in a single server call.
C. Integration Procedures can access data from external sources.
D. Integration Procedures can retrieve data from multiple related objects.


C. Integration Procedures can access data from external sources.

The key difference between Integration Procedures and DataRaptors is that Integration Procedures can access data from external sources, while DataRaptors can only access data from Salesforce. Integration Procedures allow the designer to create complex API queries declaratively using HTTP Actions or SOAP Actions. DataRaptors allow the designer to read, transform, and write data between Salesforce objects or fields. Both Integration Procedures and DataRaptors can invoke multiple actions in a single server call, and both can retrieve data from multiple related objects.


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Salesforce OmniStudio-Consultant Exam Dumps

Exam Name: Salesforce Certified OmniStudio Consultant Exam (WI25)
Certification Name: Salesforce Consultant

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  • Total Questions: 142
  • Last Updation Date: 15-Apr-2025

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