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C_SIGPM_2403 Practice Questions

Question # 1
How can additional information about a business term be stored in the dictionary (for example, by adding a phone number, location, or transaction code)?
A. Create custom modelling conventions.
B. Create sub-categories.
C. Add custom attributes to the respective category.
D. Add custom attributes to the associated diagram elements.


C. Add custom attributes to the respective category.

Explanation:

To store additional information about a business term in the dictionary in SAP Signavio, the correct approach is to:

C: Add custom attributes to the respective category. This method allows for the extension of the dictionary entries with specific, custom attributes that canhold additional details such as phone numbers, locations, or transaction codes, pertinent to the business term.

This capability ensures that the dictionary remains a versatile and informative resource for users needing detailed contextual information about specific terms used within their business processes.References

SAP Signavio guide to managing and extending dictionary entries.

How to customize dictionary categories in SAP Signavio for enhanced information storage.


Question # 2
What are ways to verify that a model is complete and consistent? Note: There are 3 correct answers to this question.
A. Use the Diagram comparison
B. Use the Test lab
C. Use the 'check' option within the Decision table
D. Use the Simulation tool
E. Use the Syntax check


B. Use the Test lab
C. Use the 'check' option within the Decision table
E. Use the Syntax check

Explanation:

To verify that a model is complete and consistent, you can use:

B: Use the Test lab.This tool allows for testing the logic of the model by simulating its behavior under various conditions.

C: Use the 'check' option within the Decision table.This feature checks for logical errors or inconsistencies directly within the decision table.

E: Use the Syntax check.This function scans for syntactical errors, ensuring that the model is constructed correctly according to the modeling language rules.

References:These methods are part of a robust framework within SAP Signavio to ensure that decision models are both accurate and reliable, supporting effective decision management.


Question # 3
Where can I identify elements of a process in the Collaboration Hub?
A. By printing the process
B. By making a comment
C. By clicking on the 'Legend' dropdown
D. By clicking on the question mark icon of the homepage


C. By clicking on the 'Legend' dropdown

Explanation:

In the Collaboration Hub, the identification of elements of a process can be facilitated through:

C: By clicking on the 'Legend' dropdown.This feature provides users with a guide to the various symbols and notations used within a process model, helping them understand the roles and relationships of different process elements.

References:The Legend is an integral tool in SAP Signavio’s Collaboration Hub, providing clarity and enhancing navigability for users by explaining the graphical symbols and their meanings used across process diagrams.


Question # 4
How does the Event-based Gateway work?
A. The token is triggered by events happening at the same time.
B. The token waits for all connected events.
C. The token waits for the first occurring event.
D. A token is created for each connected event.


C. The token waits for the first occurring event.

Explanation:

An Event-based Gateway in BPMN, which SAP Signavio utilizes, functions as follows:

C: The token waits for the first occurring event.This type of gateway allows the process to wait at the gateway until one of the events connected to it occurs. Once the first event triggers, the token will proceed along the path of that event, enabling dynamic decision-making based on real-time conditions without waiting for all events to occur.

References:The Event-based Gateway's operation is crucial for processes that require immediate response to one of several possible events, enhancing process flexibility and responsiveness, as documented in BPMN and SAP Signavio implementation guides.


Question # 5
What is the Share button used for in the Graphical Editor?
A. To create a PDF File to share with others
B. To invite stakeholders to provide feedback on a specific process
C. To publish a specific process to the Collaboration Hub
D. To share the process with someone outside of Signavio


B. To invite stakeholders to provide feedback on a specific process

Explanation:

In the Graphical Editor, the Share button is used to invite stakeholders to provide feedback on a specific process. This feature facilitates collaboration by allowing process owners to gather insights, suggestions, and improvements directly from the stakeholders who interact with the process or have a vested interest in its outcome.

References:This functionality enhances the collaborative aspects of process design in SAP Signavio, encouraging a participatory approach to process optimization and ensuring that all relevant perspectives are considered.


Question # 6
What types of subprocesses exist in BPMN? Note: There are 2 correct answers to this question.
A. Collapsed subprocess
B. Automated subprocess
C. Expanded subprocess
D. Grouped subprocess


A. Collapsed subprocess
C. Expanded subprocess

Explanation:

In BPMN, subprocesses are used to simplify complex process diagrams and improve readability. The types of subprocesses include:

A: Collapsed subprocess. This type is depicted as a single activity marker, indicating that detailed activities are defined within but hidden from the main process diagram.

C: Expanded subprocess. This shows the detailed activities within the subprocess directly in the main process diagram, allowing for an in-depth view of the subprocess.

These subprocesses are integral for managing complexity in process models by encapsulating detailed workflows within higher-level process activities.References

BPMN 2.0 guidelines on subprocess management.

SAP Signavio tutorials on implementing and managing subprocesses in BPMN models.


Question # 7
What is a key driver of the experience a customer has while interacting with a company?
A. The internal process costs
B. The complexity of the customer journey
C. Multiple customer surveys
D. Many contact persons for different topics


D. Many contact persons for different topics

Explanation:

A key driver of the experience a customer has while interacting with a company is:

D: Many contact persons for different topics.Having multiple contact points can complicate the customer journey, as it may lead to inconsistent information or a lack of personalized service. Streamlining contact points and ensuring high-quality interactions at each stage significantly impact the overall customer experience.

References:This perspective is supported by user experience (UX) principles and customer service best practices, emphasizing the importance of efficient and coherent communication channels within customer journey mapping frameworks like SAP Signavio.


Question # 8
What are the key components of a customer journey? Note: There are 3 correct answers to this question.
A. Product features
B. Touchpoints & Painpoints
C. Persona
D. Steps & Stages
E. Market segments


B. Touchpoints & Painpoints
C. Persona
D. Steps & Stages

Explanation:

In the context of customer journey mapping, especially within SAP Signavio, the key components include:

B: Touchpoints & Painpoints.These are critical as they represent the interactions and challenges customers face at various stages of their journey, providing insights into customer experiences and areas needing improvement.

C: Persona.Developing personas is essential for understanding the different types of customers who interact with your business. Personas help tailor the journey to meet the specific needs, behaviors, and expectations of different customer segments.

D: Steps & Stages.These define the sequence of events that a customer goes through in their interaction with a company, from initial awareness to post-purchase actions. It is vital to map these steps clearly to understand and enhance the customer experience effectively.

References:These components are widely recognized in customer journey mapping practices, including those supported by SAP Signavio, to ensure a comprehensive and empathetic understanding of customer interactions.


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SAP C_SIGPM_2403 Exam Dumps

Exam Name: SAP Certified Associate – Process Management Consultant - SAP Signavio
Certification Name: SAP Certified Associate

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