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Financial-Services-Cloud Practice Questions

Question # 1
An investment banker is looking to take detailed meeting notes and share them easily with his colleagues while specifying confidentiality and meeting attendees. Which Financial Services Cloud feature should a consultant recommend in this scenario?
A. Notes
B. Events
C. Engagement Interaction
D. Interaction Summary


D. Interaction Summary

Explanation: Interaction Summary is the Financial Services Cloud feature that should be recommended in this scenario. Interaction Summary is a standard object that represents a summary of an interaction with a client or a group of clients. It allows the user to capture meeting notes, specify confidentiality level, link related records, and associate interaction participants. Interaction Summary can be created from the Interaction Summary component on a record page or from the New Interaction Summary action on a list view or related list.References: [Interaction Summary Object], [Create an Interaction Summary]

Question # 2
Lake Tahoe Bank's System Administrator is implementing intelligent Need-Based Referrals in Salesforce. Referrals are modeled on the Lead object. Which three Lead features can the System Admin use for Intelligent Need-Based Referrals?
A. Lead Routing
B. Web to-Lead
C. Lead Assignment Rules
D. Lead Approval
E. Einstein Lead Scoring


A. Lead Routing
C. Lead Assignment Rules
E. Einstein Lead Scoring


Question # 3
Scott Adams is opening a joint savings account with his mom, Rachel Adams. Rachel Adams is the primary member of the Adams Household. Personal Banker Hank Burton wants to make sure that Scott's data is rolling up to the Adams Household. How can the Banker accomplish this?
A. Make the Adams Household Scott's primary Group and edit tie Activities & Objects to ft* Up.
B. Add Scon as a Related Contact to the Adams Household.
C. Make the Adams Household Scotts pnmary Group and make Scott the pnmary member
D. Disable the Primary Group setting fof Scon on the Adams Household


A. Make the Adams Household Scott's primary Group and edit tie Activities & Objects to ft* Up.

Explanation:

To make sure that Scott’s data is rolling up to the Adams Household, the Banker should make the Adams Household Scott’s primary Group and edit the Activities & Objects to Roll Up. A primary Group is a construct in Financial Services Cloud that allows you to define the main group for a client. You can use primary Group to roll up financial data from all the financial accounts that are related to the client or the group. By making the Adams Household Scott’s primary Group, the Banker can ensure that Scott’s financial data is included in the household summary. The Banker can also edit the Activities & Objects to Roll Up to specify which items, such as financial accounts, goals, or referrals, should be rolled up for Scott. Verified References: : Salesforce Help Article 4

Question # 4
A consultant is working with a new customer and has gained a firm understanding of their business processes and systems in preparation for implementing Salesforce Financial Services Cloud. What should the consultant create as a deliverable for the current state business process?
A. Word document telling the story of the process from the user's perspective
B. An Excel spreadsheet with steps of the process as rows, and systems and personas in columns
C. An end-to-end visualjmap of the process using personas, systems, inputs, and outcomes
D. A Powerpoint deck wftJscreenshots of the current systems and callouts to what is happening on each slide


C. An end-to-end visualjmap of the process using personas, systems, inputs, and outcomes

Explanation:

To document the current state business process for implementing Salesforce Financial Services Cloud, the consultant should create an end-to-end visual map of the process using personas, systems, inputs, and outcomes. A visual map is a tool that can help illustrate the flow of a business process from start to finish, showing the steps, decisions, and dependencies involved in each stage. A visual map can also include personas, systems, inputs, and outcomes to provide more context and detail for each step of the process. Personas are fictional characters that represent the different roles or users that participate in or interact with the process. Systems are the tools or applications that are used to perform or support the process. Inputs are the data or information that are required or provided for each step of the process. Outcomes are the results or outputs that are achieved or delivered by each step of the process.

Verified References: : Salesforce Help Article 3 : Salesforce Help Article [4]


Question # 5
A wealth advisor is trying to relate a client to their attorney using the Add Contact option on the relationship tree but can't find any reciprocal roles displayed in the related role lookup. What are two reasons for this?
A. The usershould be using the Member Relationship button under the Actionable Relationship Center.
B. Reciprocal roles have not been created in the org.
C. Sharing rules have not been set up for reciprocal roles.
D. The user should be using the Edit Group button toaccess reciprocal roles.


B. Reciprocal roles have not been created in the org.
D. The user should be using the Edit Group button toaccess reciprocal roles.


Question # 6
A consultant is building an agent console for an insurance company using FlexCards to provide a 360-degree view of its customers. An Integration Procedure will be used to retrieve Account, Opportunity, and Contract data. The agent wants the following information displayed:

• Account information including account name, phone, and website
• Active opportunities related to the Account
• Active insurance policies related to the Account
• The ability to view and renew policies
How should the consultant design the FlexCards to meet these requirements?
A. Parent FlexCard with single Child and Card Actions
B. Parent FlexCard with multiple Q**jld Flex Cards and Card Actions
C. Parent FlexCard with multiple Cnrraren and different Card States
D. Parent FlexCard with single Child and multiple Card States


B. Parent FlexCard with multiple Q**jld Flex Cards and Card Actions

Explanation:

The consultant should design the FlexCards as follows to meet the requirements:

Parent FlexCard with multiple Child Flex Cards and Card Actions. A Parent FlexCard is a construct in Financial Services Cloud that allows you to display information from one record in a card-like format on a Lightning page. A Child FlexCard is a construct in Financial Services Cloud that allows you to display information from related records in a card-like format within a Parent FlexCard. A Card Action is a construct in Financial Services Cloud that allows you to perform actions on a record from within a FlexCard, such as edit, delete, renew, or view details. You can use Parent FlexCards, Child FlexCards, and Card Actions to create an agent console that provides a 360-degree view of your customers and enables quick actions on their records. Verified References: : Salesforce Help Article [6] : Salesforce Help Article [7] : Salesforce Help Article [8]


Question # 7
Permission set licenses incrementally entitle users to access features that are not included in their user licenses. Which three Permission Set Licenses give users access to Financial Services Cloud features?
A. Financial Services Cloud Standard
B. Action Plans
C. Lightning Scheduler Resource
D. FSC Insurance
E. Mortgage


A. Financial Services Cloud Standard
B. Action Plans
D. FSC Insurance


Question # 8
A Bank of the Future customer calls the bank to update the address on their account. The call center agent handling the call needs to enter a new address into the system. The agent enters the new contact information using an OmniScript and then needs to generate a prefilled PDF with the new address that can be shared with the customer.
Which two OmniStudio tools should a consultant recommend to generate the prefilled PDF?
A. OmniStudio Action Document Generation
B. Calculation Procedure
C. DataRaptor
D. Integration Procedure


A. OmniStudio Action Document Generation
C. DataRaptor

Explanation: The following OmniStudio toolsshould be recommended to generate the prefilled PDF:
OmniStudio Action Document Generation, which is a tool that allows users to create documents from templates and data sources using OmniScripts and Integration Procedures. Byusing OmniStudio Action Document Generation, the consultant can create a document template with placeholders for the contact and address information and generate a PDF file from it using an OmniScript.
DataRaptor, which is a tool that allows users to extract and transform data from Salesforce or external systems using Integration Procedures. By using DataRaptor, the consultant can create a data source that retrieves the contact and address information from Salesforce and maps it to the document template placeholders.

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Salesforce Financial-Services-Cloud Exam Dumps

Exam Name: Salesforce Financial Services Cloud (FSC) Accredited Professional (AP) Exam (SU24)
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