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Financial-Services-Cloud Practice Questions

Question # 1
A Financial Services Cloud (FSC) administrator is setting up a permission set for Actionable Relationship Center. Which license should the administrator select on the Permission Set setup page?
A. FSC Standard
B. FSC Basic
C. OmniStudio
D. FSC Extension


A. FSC Standard

Explanation:

To set up a permission set for Actionable Relationship Center (ARC), the administrator should select FSC Standard as the license on the Permission Set setup page. FSC Standard is a permission set license that enables user access to a license with contractual restrictions for Financial Services Cloud and provides access to core objects and features, including ARC1. By selecting FSC Standard as the license, the administrator can grant users access to ARC and its related objects and fields

Question # 2
Cumulus Bank is migrating its CRM software from a legacy application to Salesforce Financial Services Cloud (FSC). The bank hired Salesforce Professional Services to configure/deploy the new Salesforce FSC org and migrate data. Which order should a consultant follow when performing the data migrations?
A. Individuals, then Financial Account Roles, then Financial Accounts, then Financial Account Transactions
B. Individuals, then Financial Accounts, then Financial Account Roles, then Financial Account Transactions
C. Financial Accounts, then Financial Account Roles, then Individuals, then Financial Account Transactions
D. Financial Accounts, then Financial Account Transactions, thenVinancial Account Roles, then Individuals


B. Individuals, then Financial Accounts, then Financial Account Roles, then Financial Account Transactions

Explanation:

The order that the consultant should follow when performing the data migrations is Individuals, then Financial Accounts, then Financial Account Roles, then Financial Account Transactions. This order ensures that the data dependencies and relationships are maintained and that the data integrity and quality are preserved. By migrating Individuals first, the consultant can create the records that represent the customers of the bank. By migrating Financial Accounts next, the consultant can create the records that represent the financial products or services that the customers own or use. By migrating Financial Account Roles next, the consultant can create the records that link the individuals to the financial accounts and define their roles or relationships with those accounts. By migrating Financial Account Transactions last, the consultant can create the records that represent the transactions or activities that occur on the financial accounts.

Question # 3
Which of the following statements are correct when creating Financial Goals?
A. Users can only create savings oriented goals.
B. Users require the Financial Goals permission set to works with Financial Goals
C. Users can associate a goal with a specific Financial Account.
D. Users can create goals for paying down debt


D. Users can create goals for paying down debt


Question # 4
Lake Tahoe Bank, an existing Salesforce customer, is planning to implement Financial Services Cloud. Their Salesforce Admin is considering whether to use a new Salesforce org or upgrade the existing org. Which three of the considerations below indicate that a new Salesforce org is the better choice9
A. The bank wants to use this project as an opportunity to retire customization
B. The current implementation is using a product-centric view and the bank wants to move to a customer-centric view.
C. Data migration is a big concern The current org has a large amount of data and the Bank wants to minimize data migration efforts.
D. The bank has limited redesign opportunities for business capabilities.
E. Existing business capabilities and processes can be redesigned to deliver a higher business impact


A. The bank wants to use this project as an opportunity to retire customization
B. The current implementation is using a product-centric view and the bank wants to move to a customer-centric view.
E. Existing business capabilities and processes can be redesigned to deliver a higher business impact

Explanation:

The following considerations indicate that a new Salesforce org is the better choice for implementing Financial Services Cloud:

The bank wants to use this project as an opportunity to retire customization. A new org will allow the bank to start fresh and avoid carrying over unnecessary or outdated customization that may conflict with Financial Services Cloud features or best practices.

The current implementation is using a product-centric view and the bank wants to move to a customer-centric view. A new org will allow the bank to adopt the Financial Services Cloud data model, which is designed to provide a holistic view of the customer and their relationships, goals, financial accounts, activities, and interactions.

Existing business capabilities and processes can be redesigned to deliver a higher business impact. A new org will allow the bank to leverage the Financial Services Cloud capabilities, such as Action Plans, Relationship Groups, Rollup By Lookup, Service Processes, etc., to optimize their business processes and enhance their customer experience. Verified References: : Salesforce Help Article 6


Question # 5
Lake Tahoe Bank would like to capture their commercial customers in FSC. A commercial customer can be owned by multiple groups. How can Lake Tahoe Bank SF Admin configure FSC to capture and display commercial customer and its parent company ? (3 correct answers)
A. Add the Business record type to the Group record type mapper
B. Capture the majority owner as parent account using Account hierarchy
C. Leverage Groups to capture the majority owner and Account hierarchy to capture minority owner
D. Enable Relationship Group Hierarchy in Custom Metadata
E. Link multiple owners to the business entity as a Group


A. Add the Business record type to the Group record type mapper
C. Leverage Groups to capture the majority owner and Account hierarchy to capture minority owner
E. Link multiple owners to the business entity as a Group

Explanation:

To capture and display commercial customers and their parent companies, Lake Tahoe Bank SF Admin can use the following steps:

Add the Business record type to the Group record type mapper, which is a custom metadata type that defines which record types can be added as members of a group1.

Leverage Groups to capture the majority owner of a commercial customer, which is a business entity that has a stake in another business entity1. Groups are a feature that allows users to create and manage household and business relationships1.

Use Account hierarchy to capture minority owners of a commercial customer, which are business entities that have less than 50% stake in another business entity2. Account hierarchy is a feature that allows users to see how accounts are related to each other in a parent-child relationship2. Link multiple owners to the business entity as a Group, which allows users to see all the stakeholders of a commercial customer in one place1


Question # 6
What are the three building blocks of Flow Orchestration?
A. Steps
B. Blocks
C. Stages
D. Processes
E. Work Items


A. Steps
C. Stages
E. Work Items

Explanation:

The following are the building blocks of Flow Orchestration:

Steps: Steps are discrete units of work that can be performed by a user or a system within a flow orchestration. Steps can have different types, such as user input steps, system action steps, decision steps, or subflow steps. Steps can also have different attributes, such as name, description, icon, input variables, output variables, or preconditions.

Stages: Stages are logical groupings of steps that represent phases or milestones within a flow orchestration. Stages can have different attributes, such as name, description, icon, entry criteria, exit criteria, or completion actions.

Work Items: Work Items are instances of flow orchestrations that track the progress and status of each execution. Work Items can have different attributes, such as name, description, owner, assignee, due date, priority, status, stage history, or step history. Verified References: : Salesforce Help Article [7] : Salesforce Help Article [8] : Salesforce Help Article [9]


Question # 7
How should developers configure customized nodes for display in Actionable Relationship Center (ARC)?
A. Select Use FlexCard from the node Display tab to show the node in a FlexCar
B. Reference the Lightning web component in the Display properties of the custom ARC relationship graph.
C. Select OmniScript from the node Actions tab U^jhow the node in an OmniScript.
D. Reference the FlexCard in the Display properties of the custom ARC relationship graph.


D. Reference the FlexCard in the Display properties of the custom ARC relationship graph.

Explanation:

To configure customized nodes for display in Actionable Relationship Center (ARC), developers should reference the FlexCard in the Display properties of the custom ARC relationship graph. A FlexCard is a tool that allows users to create custom user interfaces for displaying data from Salesforce or external systems using OmniScripts and Integration Procedures. A custom ARC relationship graph is a metadata type that defines the nodes and edges of a custom relationship graph for ARC. By referencing the FlexCard in the Display properties of the custom ARC relationship graph, developers can customize the look and feel of the nodes and display data from various sources on them.

Question # 8
A financial services company must add details to the default business hours record. For company-wide holidays, the company wants the option to skip non-work days in Action Plan when setting task completion dates. What should the administrator configure to meet the requirement?
A. Omit the day's start and end time fields when the administrator wants to indicate a non- working day.
B. Select Recurring Holidays as Action Plans and consider recurring holidays when determining the non-work days to skip.
C. Configure the day without business hours, it is considered a non-work day, even if the day is a recurring holiday.
D. Add non-work days to the date offset when calculating the task completion date is automatic; no setup is required.


C. Configure the day without business hours, it is considered a non-work day, even if the day is a recurring holiday.

Explanation:

To skip non-work days in Action Plan when setting task completion dates, the administrator should configure the day without business hours, as it is considered a non-work day, even if the day is a recurring holiday. This means that the administrator should leave the start and end time fields blank for any day that is not a working day, such as Saturday or Sunday. Action Plans will then automatically omit those days when calculating the task completion dates based on the business hours1. Recurring holidays are not considered by Action Plans when determining the non-work days to skip2.

References:

Set Business Hours
Set Up Company-wide Holidays

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Exam Name: Salesforce Financial Services Cloud (FSC) Accredited Professional (AP) Exam (SU24)
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