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Financial-Services-Cloud Practice Questions

Question # 1
How can the Salesforce Administratormake sure that highly sensitive Life Events or Business Milestones will not be shown until the event actually happened?
A. Hide the Event or Milestone on the Events & Business Milestones Lightning Component page properties.
B. Delete the value from the Event Type picklist on the Life Event Object or the Milestone type on the Business Milestone object
C. Remove the Event or Milestone from the Lightning Component in the Developer Console.
D. Life Events are part of the FSC managed package, therefore the Salesforce Admin must contact Salesforce Support to remove the Event from the Lightning Component.


A. Hide the Event or Milestone on the Events & Business Milestones Lightning Component page properties.

Explanation: To hide highly sensitive Life Events or Business Milestones until they happen, the Admin can hide them on the Events & Business Milestones Lightning Component page properties. The Events & Business Milestones Lightning Component is a component that displays a timeline of life events and business milestones for a client or a group. The Admin can use the page properties to customize the component and select which event types or milestone types to show or hide on the timeline2.

Question # 2
Cumulus Cloud Bank needs help onboarding new customers. The business process requires updating the Know Your Customer (KYC) document checklist and performing internal tasks in a predefined order. However, during an internal audit, it was found that bankers often miss these tasks and still move to the next stage of the onboarding process.
What should a consultant recommend?
A. Create an after-save trigger to generate reminder tasks.
B. Utilize Chatter notifications for reminders.
C. Utilize Action Plan and Action INan Template.
D. Utilize Financial Services Clouc flag Templates to flag missing items.


C. Utilize Action Plan and Action INan Template.

Explanation: To help onboarding newcustomers, the consultant should recommend using Action Plan and Action Plan Template. Action Plan is a feature in Financial Services Cloud that allows you to automate and standardize common business processes or service requests, such as customer onboarding, account opening, or loan origination. You can use Action Plan to create templates that define the tasks, owners, and deadlines for each process or request. You can also use Action Plan to enforce task dependencies and completion criteria, so that bankers cannot skip or miss any tasks or move to the next stage of the onboarding process without meeting the requirements.

Question # 3
Salesforce provides a robust set of automation features to help save time and resources. For example, a system administrator can use Flow Builder to automate most of an organization's repetitive business processes. Which use case is a suitable fit for Flow Builder?
A. Coordinate multiple flows and assign them to multiple teams or individuals.
B. Suggest offers and actions to users that are tailored to meet an organization's unique business criteria.
C. Collect input from internal users with a form placed on a Lightning page cKlaunched by a button.
D. Perform an operation for more records than schedule-triggered flows allow


C. Collect input from internal users with a form placed on a Lightning page cKlaunched by a button.

Explanation:

A suitable use case for Flow Builder is to collect input from internal users with a form placed on a Lightning page or launched by a button. Flow Builder is a tool that allows users to automate business processes by building flows that guide users through screens, execute logic, manipulate data, and interact with Salesforce and external systems. By using Flow Builder, the system administrator can create a flow that collects input from internal users with a form and performs actions based on the input.


Question # 4
A financial services company needs to capture a new type ofreferral that has different required fields than what is currently configured in the org.
Which three steps should the administrator take to configure Financial Services Cloud correctly based on the scenario?
A. Assign the record type to users.
B. Create anew record type Referral' on the Lead object.
C. Create a new referral record type mapper record.
D. Create a custom Referral object.
E. Update the lead page layout.


A. Assign the record type to users.
B. Create anew record type Referral' on the Lead object.
E. Update the lead page layout.

Explanation: The following steps should be taken by the administrator to configureFinancial Services Cloud correctly based on the scenario:
Assign the record type to users. You need to assign the new record type to the user profiles or permission sets that need to create or access referrals of that type. You can assign record types by going to Setup > Profiles > Object Settings > Leads > Record Types or Setup > Permission Sets > Object Settings > Leads > Record Types.
Create a new record type Referral’ on the Lead object. You need to create a new record type on the Lead object and nameit Referral. You can use this record type to distinguish referrals from other types of leads and apply different page layouts, business processes, or validation rules for referrals.
Update the lead page layout. You need to update the page layout for the Referral record type and add or remove fields according to the requirements. You can also make some fields required or read-only on the page layout level. You can edit page layouts by going to Setup > Object Manager > Lead > Page Layouts.

Question # 5
Cumulus Insurance's business processes are quite complex, and steps in the process may vary depending on the information captured. Which three actions regarding functionality and features should a consultant suggest exploring to help guide Cumulus Insurance users through these processes?
A. Build custom Lightning pages that correspond to each stage of the business process.
B. Configure Dynamic Actions for Lightning pages.
C. Enable In-App Guidance to provide walk-throughs.
D. Use flows to remove the neea for complex Lightning pages.
E. Configure Dynamic Lightning pages.


B. Configure Dynamic Actions for Lightning pages.
C. Enable In-App Guidance to provide walk-throughs.
D. Use flows to remove the neea for complex Lightning pages.

Explanation:

The following actions regarding functionality and features should be suggested to help guide Cumulus Insurance users through their complex business processes:

Configure Dynamic Actions for Lightning pages. Dynamic Actions are a feature that allows you to customize the actions that appear on a Lightning page based on criteria such as record type, field value, device type, or user profile. You can use Dynamic Actions to show or hide actions that are relevant or irrelevant for each stage of the business process, such as creating a case, sending an email, or generating a quote.

Enable In-App Guidance to provide walk-throughs. In-App Guidance is a feature that allows you to create prompts and guided tours that appear within the Salesforce app to help users learn new features, complete tasks, or adopt best practices. You can use In-App Guidance to provide step-by-step guidance for complex business processes, such as onboarding a customer, submitting a claim, or renewing a policy.

Use flows to remove the need for complex Lightning pages. Flows are a tool that allows you to automate business processes and guide users or customers through screens that collect and display information. Flows can have multiple steps and branching logic that ask for different information depending on the responses. You can use flows to simplify and streamline complex business processes, such as applying for a loan, enrolling in a plan, or changing a beneficiary.

Verified References: : Salesforce Help Article [12] : Salesforce Help Article [13] : Salesforce Help Article [14]


Question # 6
A financial services company would like its users to be able to relate two business accounts. What should the administrator configure to meet the requirement?
A. Create a new Contact Reciprocal Role for the required value.
B. Update the Role picklist on the Account-Account Relationship object with new value.
C. Create a new Account Reciprocal Role for the required value.
D. Update the Role picklist on the Account-(?ontact Relationship object with new value.


B. Update the Role picklist on the Account-Account Relationship object with new value.

Explanation:

To configure Financial Services Cloud to allow users to relate two business accounts, the administrator should update the Role picklist on the Account-Account Relationship object with new value. The Role picklist is a field on the Account-Account Relationship object that defines the type of relationship between two accounts, such as Household Member, Business Owner, Trustee, or Friend. The Role picklist is used to filter and display the account-account relationships in the Actionable Relationship Center (ARC). To update the Role picklist, you need to go to Setup > Object Manager > Account-Account Relationship > Fields & Relationships > Role and add or remove values according to your business needs. Verified References: : Salesforce Help Article [10] : Salesforce Help Article [11]

Question # 7
Which 3 options does the Financial Services Cloud application offer to view and update Account-Account. Account-Contact, and Contact-Contact Relationships?
A. Actionable Relationship Center
B. Family Members Component
C. Relationship Map
D. Group Members Component
E. Life Events Component


A. Actionable Relationship Center
C. Relationship Map
D. Group Members Component

Explanation: The following options are available to view and update Account-Account, Account-Contact, and Contact-Contact Relationships in Financial Services Cloud:
Actionable Relationship Center: This is a Lightning component that displays a list of all the relationships for a client or a group. You can use it to view, create, edit, and delete relationships.
Relationship Map: This is a Lightning component that displays a graphical representation of all the relationships for a client or a group. You can use it to visualize and navigate the relationship network.
Group Members Component: This is a Lightning component that displays a list of all the members of a group. You can use it to view, add, and remove group members.
Verified References: : Salesforce Financial Services Cloud User Guide, page 34. : Salesforce Financial Services Cloud User Guide, page 36. : Salesforce Financial Services Cloud User Guide, page 38.

Question # 8
Our Personal Banker Hank Burton wants to encourage his customers to provide requireddocuments for a loan application. He creates Document Checklist Items that help his customers to manage file uploads to speed up loan approval. For which of the following records does Salesforce support Document Checklist Items out of the box? (Choose Three)
A. Contact
B. Lead
C. Account
D. Residential Loan Application
E. Opportunity


C. Account
D. Residential Loan Application
E. Opportunity


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Salesforce Financial-Services-Cloud Exam Dumps

Exam Name: Salesforce Financial Services Cloud (FSC) Accredited Professional (AP) Exam (SU24)
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