Question # 1 Which three Process Automation Settings can be found in Setup? A. Let Administrators resume flows with pending actions
B. Let users select run-as another user
C. Let users pause flows
D. Let users resume shared flow interviews
E. Let Administrators debug flows as other users
Click for Answer
A. Let Administrators resume flows with pending actions
C. Let users pause flows
D. Let users resume shared flow interviews
Question # 2 What are three best practices a business analyst should keep in mind when creating a
Flow? A. Create a draft version of the flow and delete it after the real version has been
successfully run at least once.B. Plan out their flow before they start building.C. Identify the Salesforce IDs and hardcode them in a process so they can be easily
referenced.D. Provide an error handler.E. Wait until the end of the flow to make changes to the database.
Click for Answer
B. Plan out their flow before they start building.D. Provide an error handler.E. Wait until the end of the flow to make changes to the database.Question # 3 Which three building blocks are used to create a Flow? A. Resources
B. Screens
C. Connectors
D. Elements
E. Process
Click for Answer
A. Resources
C. Connectors
D. Elements
Answer Description There are 3 main “building blocks” of any Flow:
Elements are the individual building blocks of the Flow. These perform logical actions
such as assignments, decisions, or loops. There are also data elements that will query the
database or commit record changes. Connectors determine which element leads to which. Winter ‘21 enables Auto-Layout,
and connects the Elements together automatically. Resources are the individual variables of data that are to be used in a Flow – these can
be strings of text, numbers, records, formulae, or collections.
Question # 4 In which two ways does Salesforce Flow for Service help customer service agent? A. It shows a checklist that agents can print.B. It allows an agent to pen a record and seamlessly resume a customer conversionC. It uses flows and quick action to walk agents through customer engagement.D. It helps an experienced agent show a new agent what to do.
Click for Answer
B. It allows an agent to pen a record and seamlessly resume a customer conversionC. It uses flows and quick action to walk agents through customer engagement.Question # 5 Northern Trail Outfitters (NTO) has a drop-down legacy UX. NTO is now looking to replace
it with a personalized UX so that the right recommend .. available to the right people at the
right time. Which automation feature can help NTO accomplish this goal? A. Einstein Next Best Action
B. Experience Builder
C. Personalization Workbench
D. interaction Designer
Click for Answer
A. Einstein Next Best Action
Question # 6 If an admin distributes a flow on an Account record page, how can the admin pass the
account’s ID into the flow? A. By checking 'Available for input" checkbox.B. By checking "Available for output" checkbox.C. By using 'Get Record',D. By selecting 'Allow multiple values".
Click for Answer
A. By checking 'Available for input" checkbox.Question # 7 Which three of the following are the key component to build aprocess in Process Builder? A. ActionB. SchedulerC. TimerD. Criteria NodeE. Trigger
Click for Answer
A. ActionD. Criteria NodeE. Trigger
Answer Description Explanation:
Question # 8 Which of the following is the only resources that can change during a Flow? A. Text TemplateB. FormulaC. StageD. Variable
Click for Answer
D. Variable
Answer Description Explanation:
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