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Public-Sector-Solutions Practice Questions

Question # 1
A customer warns to provide recommendations to the public on what kind of license is required for their business (three types). Key attributes are required to determine the correct license type, such as city & county location, the volume of current business (in S), and the size of the building. The rules often change for the thresholds for the volume and size of the building, so the business needs to be able to update these rules easily.
What declarative components would be required to ask the public these questions and provide a recommendation based on the current rules?
A. OmniChannel for capturing answers, along with a Reference Lookup Matrix to evaluate & recommend a license type
B. OmniStudio for capturing answers, along with Einstein Al to evaluate & recommend a license type
C. Lightning Web Component for capturing answers, along with Apex to evaluate & recommend a license type
D. OmniScript for capturing answers, along with a Decision Matrix to evaluate & recommend a license type


D. OmniScript for capturing answers, along with a Decision Matrix to evaluate & recommend a license type

Explanation: OmniScript is a feature of OmniStudio, which is part of the Public Sector Solutions package. OmniScript allows the customer to create guided digital forms that can capture answers from the public and provide recommendations based on business logic. Decision Matrix is a component of OmniScript that can evaluate answers based on rules and conditions and recommend a license type accordingly.

Question # 2
A public sector agency has implemented Public Sector Solutions for managing their Grants program. The agency authorities have received a complaint from an applicant whose eligibility was declined for the program.
How should the agency authorities check how the eligibility was determined for this application record?
A. Use Salesforce debug logs using Developer Console to understand how the eligibility is being determined
B. Use Decision Explainer to understand how the decision was made
C. Do testing with relevant data sets and check how each test behaves
D. Use Public Sector Solutions - Selection Explainer to understand how the selection was made


B. Use Decision Explainer to understand how the decision was made

Explanation: When an applicant's eligibility for a grant program is declined, and the decision needs to be reviewed or explained within Salesforce Public Sector Solutions, the appropriate tool to use is the Decision Explainer (Option B). This functionality is part of Salesforce's intelligent decision-making tools that provide insights into how decisions were derived based on the configured criteria and data inputs. The Decision Explainer allows administrators or authorized users to review the decision-making process in detail, identifying exactly why an application was declined based on eligibility or other criteria. Other options like using Salesforce debug logs (Option A) or testing with relevant data sets (Option C) are less direct and can be more time-consuming without providing the specific, user-friendly explanations that the Decision Explainer offers. The Selection Explainer (Option D) is not specifically a standard Salesforce tool under this name, making Option B the most accurate and relevant choice.

Question # 3
A customer wants to implement a customer community. Authenticated users will be able to log cases, manage their account and contact information, and apply/view their grant applications.
What two security settings should be configured to ensure the community is secure and no extra information is available to the authenticated community users?
A. Set up Sharing Rules to grant authenticated users access to their Cases. Applications, and Accounts
B. Set Org-Wide Defaults for External Users to Hidden for everything
C. Set up Sharing Sets to grant authenticated users access to their Cases, Applications, and Accounts
D. Set Org-Wide Defaults for External Users to Private for everything


B. Set Org-Wide Defaults for External Users to Hidden for everything
C. Set up Sharing Sets to grant authenticated users access to their Cases, Applications, and Accounts

Explanation: Org-wide defaults for external users determine the baseline level of access that guest users and authenticated community users have to records they do not own. Setting them to Hidden for everything means that external users cannot see any records by default, unless they are explicitly shared with them. Sharing sets are used to grant access to records that are associated with a specific user or profile in a community. By setting up sharing sets, the authenticated community users can access their own Cases, Applications, and Accounts, but not those of other users.

Question # 4
What are the two key document types that a consultant might be asked to produce for Public Sector Solutions implementation?
Choose 2 answers
A. Budget Plan
B. Functional requirements specification (FRS)
C. Marketing Plan
D. User Stories


B. Functional requirements specification (FRS)
D. User Stories


Question # 5
A government agency has implemented an eSignature solution and has chosen DocuSign as the vendor. As part of the nonfunctional requirements, the system needs to poll the status of signed envelopes. What is the best way to achieve this requirement?
A. Use the ContractDocumentStatusScheduler Apex class to schedule and poll DocuSign for statuses of envelopes submitted as part of the eSignature process.
B. Use the ContractStatusScheduler Apex class to schedule and poll DocuSign for statuses of envelopes submitted as part of the eSignature process.
C. Use the REST API provided by DocuSign to poll the status of a particular envelope.
D. Use the ContractEnvelopeStatusScheduler Apex class to schedule and poll DocuSign for statuses of envelopes submitted as part of the eSignature process.


C. Use the REST API provided by DocuSign to poll the status of a particular envelope.

Explanation:

For a government agency implementing an eSignature solution with DocuSign, the optimal approach to polling the status of signed envelopes involves using DocuSign's REST API. This API provides endpoints for querying the status of envelope transactions, enabling real-time updates on the eSignature process. This method allows for the integration of Salesforce with DocuSign's services, ensuring that the status of each envelope is accurately reflected within the Salesforce system. Utilizing the REST API for this purpose leverages the direct communication between Salesforce and DocuSign, providing a robust and efficient solution for tracking eSignature statuses in compliance with the agency's nonfunctional requirements.


Question # 6
Which three work.com managed packages/features can be installed as part of the Employee Experience for Public Sector?
A. Workplace Strategy Planner
B. HR Service Center
C. Employee Workspace
D. Workplace Command Center
E. Employee Concierge


B. HR Service Center
C. Employee Workspace
E. Employee Concierge

Explanation: In the context of Salesforce's Work.com solutions tailored for Public Sector and focusing on Employee Experience, the relevant managed packages/features to be installed include:

HR Service Center (Option B), which offers a centralized platform for managing all HR-related inquiries and processes, enhancing employee access to HR services and information.
Employee Workspace (Option C), which provides employees with a personalized and engaging workspace where they can access tools, communications, and resources necessary for their daily operations and collaboration needs within the public sector.
Employee Concierge (Option E), which serves as a comprehensive resource for employees to find information, access services, and get questions answered, effectively acting as a digital HR assistant.
Workplace Strategy Planner (Option A) and Workplace Command Center (Option D) are also parts of the broader Work.com capabilities but are not specifically part of the Employee Experience package for Public Sector. They are more aligned with workplace readiness and response rather than daily employee engagement and services.

Question # 7
Bobahaven has implemented the Licenses, permits, and inspections modules of Salesforce Public Sector Solutions to enable their permit application and approval processes.
Permits received over 12 month require additional manage sign-off before approval. For regulatory compliance, the application’s history and approval must be auditable.
What will technical consultant suggest to Bobahaven is the solution for this requirement?
A. Implement an approval escalation rule that escalates applications to the user’s manager when the application duration is longer than 12 months.
B. Implement an approval process that routes an approval request to the user’s manager when the application duration is longer than 12 months.
C. Implement business Rules Engine to identify application .. 12 months and train staff to use Chatter to request approval from their manager.
D. Implement a Flow to identify applications over 12 months and assign ownership of the application to the user’s manager for approval.


B. Implement an approval process that routes an approval request to the user’s manager when the application duration is longer than 12 months.

Explanation: In Salesforce Public Sector Solutions, managing approvals for permit applications is crucial, especially when regulatory compliance requires additional managerial sign-off for applications exceeding a certain duration. Implementing an approval process is the recommended solution to meet these requirements effectively:

Approval Process:
Steps to Implement:

By implementing an approval process, Bobahaven ensures that applications meeting the specific criteria are escalated appropriately, maintaining regulatory compliance and providing an auditable history of approvals.

Question # 8
A large government agency is looking to transform its legacy systems using Salesforce. The agency routinely disperses loans to small and medium businesses using a public portal and the number of users can scale up to more than 100 million in the future. The agency is planning to use Experience Cloud to build this public portal. Considering the number of users, what license types should they consider using?
A. Customer Community
B. Channel Account
C. Customer Community Plus
D. Partner Community


A. Customer Community

Explanation:

Customer Community is a license type that should be considered for building a public portal with Experience Cloud for a large number of users. Customer Community licenses are designed for external users who need access to data and records in Salesforce, such as applying for loans or checking loan status. Customer Community licenses are also cost-effective and scalable for high-volume scenarios, as they are based on logins or monthly page views rather than user counts.Reference:https://help.salesforce.com/s/articleView?id=sf.networks_license_types.htm &type=5

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Salesforce Public-Sector-Solutions Exam Dumps

Exam Name: Salesforce Public Sector Solutions Accredited Professional (WI25)
Certification Name: Accredited Professional Certification

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