Question # 1 A customer warns to provide recommendations to the public on what kind of license is
required for their business (three types). Key attributes are required to determine the
correct license type, such as city & county location, the volume of current business (in S),
and the size of the building. The rules often change for the thresholds for the volume and
size of the building, so the business needs to be able to update these rules easily.
What declarative components would be required to ask the public these questions and
provide a recommendation based on the current rules? A. OmniChannel for capturing answers, along with a Reference Lookup Matrix to evaluate
& recommend a license typeB. OmniStudio for capturing answers, along with Einstein Al to evaluate & recommend a
license typeC. Lightning Web Component for capturing answers, along with Apex to evaluate &
recommend a license typeD. OmniScript for capturing answers, along with a Decision Matrix to evaluate &
recommend a license type
Click for Answer
D. OmniScript for capturing answers, along with a Decision Matrix to evaluate &
recommend a license type
Answer Description Explanation: OmniScript is a feature of OmniStudio, which is part of the Public Sector
Solutions package. OmniScript allows the customer to create guided digital forms that can
capture answers from the public and provide recommendations based on business logic.
Decision Matrix is a component of OmniScript that can evaluate answers based on rules
and conditions and recommend a license type accordingly.
Question # 2 A public sector agency has implemented Public Sector Solutions for managing their Grants
program. The agency authorities have received a complaint from an applicant whose
eligibility was declined for the
program.
How should the agency authorities check how the eligibility was determined for this
application record? A. Use Salesforce debug logs using Developer Console to understand how the eligibility is
being determinedB. Use Decision Explainer to understand how the decision was madeC. Do testing with relevant data sets and check how each test behavesD. Use Public Sector Solutions - Selection Explainer to understand how the selection was
made
Click for Answer
B. Use Decision Explainer to understand how the decision was made
Answer Description Explanation: When an applicant's eligibility for a grant program is declined, and the
decision needs to be reviewed or explained within Salesforce Public Sector Solutions, the
appropriate tool to use is the Decision Explainer (Option B). This functionality is part of
Salesforce's intelligent decision-making tools that provide insights into how decisions were
derived based on the configured criteria and data inputs. The Decision Explainer allows
administrators or authorized users to review the decision-making process in detail,
identifying exactly why an application was declined based on eligibility or other criteria.
Other options like using Salesforce debug logs (Option A) or testing with relevant data sets
(Option C) are less direct and can be more time-consuming without providing the specific,
user-friendly explanations that the Decision Explainer offers. The Selection Explainer (Option D) is not specifically a standard Salesforce tool under this name, making Option B
the most accurate and relevant choice.
Question # 3 A customer wants to implement a customer community. Authenticated users will be able to
log cases, manage their account and contact information, and apply/view their grant
applications.
What two security settings should be configured to ensure the community is secure and no
extra information is available to the authenticated community users? A. Set up Sharing Rules to grant authenticated users access to their Cases. Applications,
and AccountsB. Set Org-Wide Defaults for External Users to Hidden for everythingC. Set up Sharing Sets to grant authenticated users access to their Cases, Applications,
and AccountsD. Set Org-Wide Defaults for External Users to Private for everything
Click for Answer
B. Set Org-Wide Defaults for External Users to Hidden for everythingC. Set up Sharing Sets to grant authenticated users access to their Cases, Applications,
and Accounts
Answer Description Explanation: Org-wide defaults for external users determine the baseline level of access
that guest users and authenticated community users have to records they do not own.
Setting them to Hidden for everything means that external users cannot see any records by
default, unless they are explicitly shared with them. Sharing sets are used to grant access
to records that are associated with a specific user or profile in a community. By setting up
sharing sets, the authenticated community users can access their own Cases, Applications,
and Accounts, but not those of other users.
Question # 4 What are the two key document types that a consultant might be asked to produce for
Public Sector Solutions implementation?
Choose 2 answers A. Budget PlanB. Functional requirements specification (FRS)C. Marketing PlanD. User Stories
Click for Answer
B. Functional requirements specification (FRS)D. User Stories
Question # 5 A government agency has implemented an eSignature solution and has chosen DocuSign as the vendor. As part of the nonfunctional requirements, the system needs to poll the status of signed envelopes.
What is the best way to achieve this requirement? A. Use the ContractDocumentStatusScheduler Apex class to schedule and poll DocuSign for statuses of envelopes submitted as part of the eSignature process.B. Use the ContractStatusScheduler Apex class to schedule and poll DocuSign for statuses of envelopes submitted as part of the eSignature process.C. Use the REST API provided by DocuSign to poll the status of a particular envelope.D. Use the ContractEnvelopeStatusScheduler Apex class to schedule and poll DocuSign for statuses of envelopes submitted as part of the eSignature process.
Click for Answer
C. Use the REST API provided by DocuSign to poll the status of a particular envelope.
Answer Description Explanation:
For a government agency implementing an eSignature solution with DocuSign, the optimal approach to polling the status of signed envelopes involves using DocuSign's REST API. This API provides endpoints for querying the status of envelope transactions, enabling real-time updates on the eSignature process. This method allows for the integration of Salesforce with DocuSign's services, ensuring that the status of each envelope is accurately reflected within the Salesforce system. Utilizing the REST API for this purpose leverages the direct communication between Salesforce and DocuSign, providing a robust and efficient solution for tracking eSignature statuses in compliance with the agency's nonfunctional requirements.
Question # 6 Which three work.com managed packages/features can be installed as part of the
Employee Experience for
Public Sector? A. Workplace Strategy PlannerB. HR Service CenterC. Employee WorkspaceD. Workplace Command CenterE. Employee Concierge
Click for Answer
B. HR Service CenterC. Employee WorkspaceE. Employee Concierge
Answer Description Explanation: In the context of Salesforce's Work.com solutions tailored for Public Sector
and focusing on Employee Experience, the relevant managed packages/features to be
installed include:
HR Service Center (Option B), which offers a centralized platform for managing all
HR-related inquiries and processes, enhancing employee access to HR services
and information.
Employee Workspace (Option C), which provides employees with a personalized
and engaging workspace where they can access tools, communications, and
resources necessary for their daily operations and collaboration needs within the
public sector.
Employee Concierge (Option E), which serves as a comprehensive resource for
employees to find information, access services, and get questions answered,
effectively acting as a digital HR assistant.
Workplace Strategy Planner (Option A) and Workplace Command Center (Option D) are
also parts of the broader Work.com capabilities but are not specifically part of the
Employee Experience package for Public Sector. They are more aligned with workplace
readiness and response rather than daily employee engagement and services.
Question # 7 Bobahaven has implemented the Licenses, permits, and inspections modules of Salesforce
Public Sector Solutions to enable their permit application and approval processes.
Permits received over 12 month require additional manage sign-off before approval. For
regulatory compliance, the application’s history and approval must be auditable.
What will technical consultant suggest to Bobahaven is the solution for this requirement? A. Implement an approval escalation rule that escalates applications to the user’s manager
when the application duration is longer than 12 months.B. Implement an approval process that routes an approval request to the user’s manager
when the application duration is longer than 12 months.C. Implement business Rules Engine to identify application .. 12 months and train staff to
use Chatter to request approval from their manager.D. Implement a Flow to identify applications over 12 months and assign ownership of the
application to the user’s manager for approval.
Click for Answer
B. Implement an approval process that routes an approval request to the user’s manager
when the application duration is longer than 12 months.
Answer Description Explanation: In Salesforce Public Sector Solutions, managing approvals for permit
applications is crucial, especially when regulatory compliance requires additional
managerial sign-off for applications exceeding a certain duration. Implementing an approval
process is the recommended solution to meet these requirements effectively:
Approval Process:
Steps to Implement:
By implementing an approval process, Bobahaven ensures that applications meeting the
specific criteria are escalated appropriately, maintaining regulatory compliance and
providing an auditable history of approvals.
Question # 8 A large government agency is looking to transform its legacy systems using Salesforce. The agency routinely disperses loans to small and medium businesses using a public portal and the number of users can scale up to more than 100 million in the future. The agency is planning to use Experience Cloud to build this public portal.
Considering the number of users, what license types should they consider using? A. Customer CommunityB. Channel AccountC. Customer Community PlusD. Partner Community
Click for Answer
A. Customer Community
Answer Description Explanation:
Customer Community is a license type that should be considered for building a public portal with Experience Cloud for a large number of users. Customer Community licenses are designed for external users who need access to data and records in Salesforce, such as applying for loans or checking loan status. Customer Community licenses are also cost-effective and scalable for high-volume scenarios, as they are based on logins or monthly page views rather than user counts.Reference:https://help.salesforce.com/s/articleView?id=sf.networks_license_types.htm &type=5
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