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Public-Sector-Solutions Practice Questions

Question # 1
A government agency runs various research and grant programs for scholars. They have decided to use the Individual Application object in Grants Management for Public Sector Solutions. Which Salesforce features must be enabled to support this use case?
A. Salesforce Flow
B. Product Schedule
C. Person Accounts
D. Custom Object for Applications


C. Person Accounts

Explanation:

Person Accounts are a Salesforce feature that must be enabled to support the use case of using the Individual Application object in Grants Management for Public Sector Solutions. Person Accounts are a type of account that can store information about individual people, such as scholars, who are not associated with a business account. The Individual Application object is a child object of the Account object and it can be used to track grant applications from individual applicants.

Reference:https://help.salesforce.com/s/articleView?id=psc_admin_setup_individual_applications.htm &type=5&language=en_US


Question # 2
Bobahaven has previously implemented Salesforce Service Cloud to…

Constituent self-service digital experience. This was implemented previously ….. now ready to implement the public sector Solutions License, Permits…

What is the right solution for this requirement that minimizes customization and site….

A. Create a new Applications digital experience using the licenses and permits Experince … components to the experience site.
B. Create new pages and deploy components such as OmniScripts and FlexCard within the …
C. Create a new Application digital experience using the Licenses and Permits Expression …as OmniScripts and FlexCards to the new experience site.
D. Create OmniOut components and deploy them to the existing Help Center experience site.


C. Create a new Application digital experience using the Licenses and Permits Expression …as OmniScripts and FlexCards to the new experience site.

Explanation:

For Bobahaven to implement Salesforce Public Sector Solutions for licenses and permits while minimizing customization and leveraging existing components, the best approach is to create a new digital experience specifically for applications. Here’s why:

New Digital Experience:

Creating a new digital experience tailored for licenses and permits ensures that the specific needs of this functionality are met without interfering with the existing self-service site.

This allows for a focused and optimized user experience.

Licenses and Permits Expression:

Utilizing the Licenses and Permits Expression simplifies the implementation as it is designed specifically for these processes, reducing the need for extensive customization.

OmniScripts and FlexCards:

Deploying OmniScripts and FlexCards within the new experience site ensures a seamless and interactive user interface. These tools are designed to handle complex workflows and data displays efficiently.

OmniScripts can guide users through the application process step-by-step, while FlexCards provide quick-glance information and actionable widgets.

Steps to implement this solution:

Create New Experience Site:

Go toSetup>Digital Experiences>All Sites.

ClickNewto create a new site and choose a template that fits the application process.

Add Components:

UseOmniStudiotools to create and configure OmniScripts and FlexCards.

Deploy these components to the new experience site.

This approach provides a structured and scalable solution, aligning with Salesforce best practices and leveraging out-of-the-box functionalities to minimize customization.

References:

Salesforce Help: OmniStudio Components

Salesforce Public Sector Solutions Documentation


Question # 3
A government agency has implemented an eSignature solution and has chosen DocuSign as the vendor. As part of the nonfunctional requirements, the system needs to poll the status of signed envelopes. What is the best way to achieve this requirement?
A. Use the ContractDocumentStatusScheduler Apex class to schedule and poll DocuSign for statuses of envelopes submitted as part of the eSignature process.
B. Use the ContractStatusScheduler Apex class to schedule and poll DocuSign for statuses of envelopes submitted as part of the eSignature process.
C. Use the REST API provided by DocuSign to poll the status of a particular envelope.
D. Use the ContractEnvelopeStatusScheduler Apex class to schedule and poll DocuSign for statuses of envelopes submitted as part of the eSignature process.


C. Use the REST API provided by DocuSign to poll the status of a particular envelope.

Explanation:

For a government agency implementing an eSignature solution with DocuSign, the optimal approach to polling the status of signed envelopes involves using DocuSign's REST API. This API provides endpoints for querying the status of envelope transactions, enabling real-time updates on the eSignature process. This method allows for the integration of Salesforce with DocuSign's services, ensuring that the status of each envelope is accurately reflected within the Salesforce system. Utilizing the REST API for this purpose leverages the direct communication between Salesforce and DocuSign, providing a robust and efficient solution for tracking eSignature statuses in compliance with the agency's nonfunctional requirements.


Question # 4
Bobahaven has implemented the Licenses, permits, and inspections modules of Salesforce Public Sector Solutions to enable their permit application and approval processes.
Permits received over 12 month require additional manage sign-off before approval. For regulatory compliance, the application’s history and approval must be auditable.
What will technical consultant suggest to Bobahaven is the solution for this requirement?
A. Implement an approval escalation rule that escalates applications to the user’s manager when the application duration is longer than 12 months.
B. Implement an approval process that routes an approval request to the user’s manager when the application duration is longer than 12 months.
C. Implement business Rules Engine to identify application .. 12 months and train staff to use Chatter to request approval from their manager.
D. Implement a Flow to identify applications over 12 months and assign ownership of the application to the user’s manager for approval.


B. Implement an approval process that routes an approval request to the user’s manager when the application duration is longer than 12 months.

Explanation: In Salesforce Public Sector Solutions, managing approvals for permit applications is crucial, especially when regulatory compliance requires additional managerial sign-off for applications exceeding a certain duration. Implementing an approval process is the recommended solution to meet these requirements effectively:

Approval Process:
Steps to Implement:

By implementing an approval process, Bobahaven ensures that applications meeting the specific criteria are escalated appropriately, maintaining regulatory compliance and providing an auditable history of approvals.

Question # 5
Which three work.com managed packages/features can be installed as part of the Employee Experience for Public Sector?
A. Workplace Strategy Planner
B. HR Service Center
C. Employee Workspace
D. Workplace Command Center
E. Employee Concierge


B. HR Service Center
C. Employee Workspace
E. Employee Concierge

Explanation: In the context of Salesforce's Work.com solutions tailored for Public Sector and focusing on Employee Experience, the relevant managed packages/features to be installed include:

HR Service Center (Option B), which offers a centralized platform for managing all HR-related inquiries and processes, enhancing employee access to HR services and information.
Employee Workspace (Option C), which provides employees with a personalized and engaging workspace where they can access tools, communications, and resources necessary for their daily operations and collaboration needs within the public sector.
Employee Concierge (Option E), which serves as a comprehensive resource for employees to find information, access services, and get questions answered, effectively acting as a digital HR assistant.
Workplace Strategy Planner (Option A) and Workplace Command Center (Option D) are also parts of the broader Work.com capabilities but are not specifically part of the Employee Experience package for Public Sector. They are more aligned with workplace readiness and response rather than daily employee engagement and services.

Question # 6
Bobahaven has implemented Public Sector Solutions to manage constituent applications for permits and licenses. However, they have noticed their call center is receiving a large number of phone calls asking similar questions about the new permit and license application processes. Bobahaven is looking for advice on providing up-to-date information about permit and license processes to constituents so their call center inbound call numbers can be reduced.
Which solution would allow constituents to find answers to the* questions before beginning the application process while reducing implementation and maintenance costs?
A. Implement Salesforce Knowledge, and publish articles to the Bobahaven public website CMS via outbound API calls.
B. Implement Salesforce Knowledge, and publish articles to the Bobahaven public website via Lightning Out.
C. Implement Salesforce Knowledge, and publish articles to an unauthenticated Experience site page for constituents.
D. Implement Salesforce Knowledge, and publish articles to an authenticated Experience site page for constituents.


C. Implement Salesforce Knowledge, and publish articles to an unauthenticated Experience site page for constituents.

Explanation: Salesforce Knowledge is a feature that allows Bobahaven to create, manage, and publish articles that provide up-to-date information about permit and license processes to constituents. By publishing articles to an unauthenticated Experience site page, Bobahaven can reduce the implementation and maintenance costs by not requiring login or user management for the site visitors. Constituents can access the articles before beginning the application process and find answers to their questions without calling the call center.

Question # 7
What are two possible use- cases for a FlexCard?
A. A widget to perform inline edits and calculations within a table quickly
B. A widget to ask multiple pages of questions in the application form
C. A widget to aggregate complex data models for quick-glance information
D. A homepage widget to quickly launch common processes.


C. A widget to aggregate complex data models for quick-glance information
D. A homepage widget to quickly launch common processes.

Explanation:

FlexCards in Salesforce Public Sector Solutions are used to create highly customizable and dynamic user interfaces. They serve as building blocks to display and interact with data efficiently. Two key use cases for FlexCards include:

Aggregating Complex Data Models for Quick-Glance Information:

FlexCards can be designed to pull data from multiple sources and present it in a consolidated, easy-to-understand format. This allows users to quickly get an overview of relevant information without navigating through different sections or records.

For example, a FlexCard can display a summary of constituent details, open cases, recent interactions, and any pending tasks, all in one place.

Homepage Widget to Quickly Launch Common Processes:

FlexCards can be added to the homepage or any other relevant page as actionable widgets. These widgets can include buttons or links to initiate frequently used processes such as creating a new case, scheduling an inspection, or submitting a service request.

This enhances user productivity by providing quick access to essential functions directly from the homepage.

References:

Salesforce Help: FlexCards Overview

Salesforce Public Sector Solutions Documentation


Question # 8
A Public Sector Organization (PSO) has recently deployed Grants Management from Public Sector Solutions within their Salesforce Org and has launched their publicly available Grants Portal. The PSO would like to ensure that they meet their statutory requirements and perform their due diligence, as they now have Organizations registering via their portal. The PSO's statutory and due diligence processes include verifying the details of the Organization as well as requesting, collecting, and storing documentation about the Organization. The PSO would like to track these activities separately, as these processes can be run in parallel. Which feature available in PSS would the Technical Consultant configure to meet the PSO's requirements?
A. A Path targeted at Account
B. A Support Process targeted at Account
C. An Action Plan targeted at Account
D. An Action Plan Template targeted at Account


C. An Action Plan targeted at Account

Explanation: In the context of a Public Sector Organization using Grants Management and needing to track statutory requirements and due diligence processes for organizations registering via their portal, configuring an Action Plan targeted at the Account object is the most suitable solution. Action Plans in Salesforce allow for the creation of standardized, repeatable sets of tasks that can be applied to records. This feature is ideal for managing due diligence processes, as it enables the PSO to define a set of tasks that need to be completed for each organization, track their completion, and ensure consistency in how due diligence is performed. This approach allows these activities to be tracked separately and run in parallel, providing a structured and efficient method for managing statutory and due diligence requirements within the Grants Management framework. This recommendation leverages Salesforce Public Sector Solutions' capabilities to enhance process management and compliance tracking for public sector organizations.

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Salesforce Public-Sector-Solutions Exam Dumps

Exam Name: Salesforce Public Sector Solutions Accredited Professional (WI25)
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