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Salesforce-Communications-Cloud Practice Questions

Question # 1
A consultant analyzing integrations to various fulfillment systems. While the consultant beliefs that process shall be automated, they have identified one particular complex integration that has a formatted payload that verify JSON Implemented for nonstandard error response to be returned to order management from the fulfillment system. How should the consultant solve this used case?
A. Use a dataRaptor to grab the JSON payload from Order Management to pass it to the fulfillment system directly.
B. Use Apex to be able to send the customized payload and interpret the response
C. Attach an Omniscript ta task and handle the integration manually
D. Recommend that this step to be handled manually by having the user navigation to the fulfillment system’s native UI …….logic


B. Use Apex to be able to send the customized payload and interpret the response

Explanation: For complex integrations with nonstandard error responses, using Apex to customize the payload and interpret the response (B) offers the flexibility to handle unique integration requirements and error handling, ensuring seamless communication between Salesforce and the fulfillment system.
References:Salesforce Apex development documentation and integration best practices.


Question # 2
A Company wants to improve their quote to order journey experience, the journey contains manufacturing products and services, and integration with inventory system for device reservation. They want to have smooth omni channel experience. What approach should a consultant take during planning to ensure optimal development and time to market?
A. Plan for three user stories running in parallel: UX design, Device reservation, API and inventory system integration
B. Plan for three user stories running subsequently: UX design first, Device Reservation API second, and inventory management system at last
C. UX experience is the most important. Fully design and validate the UX before designing the integration step
D. Exact data in integration is an input to the ux design. Detailed Design of the integration… can start


A. Plan for three user stories running in parallel: UX design, Device reservation, API and inventory system integration

Explanation:

For optimal development and time to market, planning three user stories to run in parallel (A) covering UX design, Device Reservation API, and inventory system integration ensures that all essential components of the quote-to-order journey are developed concurrently. This approach facilitates a smoother omnichannel experience by integrating device reservation and inventory management seamlessly with the user interface design.References:Best practices for agile project management and omnichannel strategy development.


Question # 3
Acme technology is an internet service provider that has 20 distinct download and 10 upload speeds, unique billing code must be sent to billing system during fulfillment.
Which two actions should a consultant recommend for modeling the technical product catalog and decomposition relationship?
A. Create a single CFS specifications and map the upload and download speeds. Retrieve the fulfillment details from the calculation matrix market using the integration procedure invoked by an auto task
B. Create a single CFS specifications and map the upload and download speeds. Retrieve the fulfillment details from the calculation matrix using a custom auto task
C. Create a technical product catalog which maps 1:1 to the billing model. Use the out of the box tool to create product and generate billing code. Use unconditional decomposition relationships to select the correct technical product
D. Create Multiple CFS specification where the billing code attribute is defined. Use attribute based decomposition relationship to map the various upload/download speeds to the billing code attribute


A. Create a single CFS specifications and map the upload and download speeds. Retrieve the fulfillment details from the calculation matrix market using the integration procedure invoked by an auto task
D. Create Multiple CFS specification where the billing code attribute is defined. Use attribute based decomposition relationship to map the various upload/download speeds to the billing code attribute

Explanation: For modeling distinct download and upload speeds with unique billing codes, creating a single CFS specification and retrieving fulfillment details via an integration procedure (A), and using attribute-based decomposition to map speeds to billing codes within multiple CFS specifications (D), provide a scalable and flexible approach to product modeling and fulfillment.
References:Salesforce Industries product catalog and technical product modeling guidelines.


Question # 4
Fivercorp is migrating its operations from a legacy on-premise system to communication cloud. They have already migrated the account and product information, and are now planning to migrate the asset records and route of MACD processing to Salesforce by the end of the year. Which two considerations should they take into accounts for this processing to be successful?
A. Large assets volume should be logically partition with staged migration, consider on demand migration to allow seamless operations
B. Only Migrate the assets needed when customers are trying to place MACD orders.
C. Both commercial and technical assets need to be present in Salesforce to successfully process the MACD orders.
D. Only Commercial assets need to be present in salesforce to successfully process the MACD orders.


A. Large assets volume should be logically partition with staged migration, consider on demand migration to allow seamless operations

Explanation:

For a successful migration of asset records and MACD (Move, Add, Change, Delete) processing, it is essential to consider the volume of assets and the operational continuity. Logical partitioning of large asset volumes with staged migration ensures system performance and data integrity. On-demand migration allows for seamless operations by migrating assets as needed, minimizing system overload and ensuring that the most relevant data is available when required. This approach balances system performance with migration needs.

References:Salesforce Communications Cloud migration strategies and asset management documentation.



Question # 5
Universal container (UC) is implementing communication cloud and the business is asking a consultant to migrate all orders from the last 5 years, which will include millions of orders.
What are three valid points consultant should raise in this scenario?
A. There is a need to raise a support case two weeks before the data load so that salesforce can monitor the performance
B. Migrating millions of records will cause Order Management to fail during processing due to large volume
C. Migrating millions of records may reduce query performance due to large data volumes
D. This would require migrating all products sold within last 5 years, including those that are no longer sold.
E. Migrating Assets instead of orders would provide more business Value.


A. There is a need to raise a support case two weeks before the data load so that salesforce can monitor the performance
C. Migrating millions of records may reduce query performance due to large data volumes
D. This would require migrating all products sold within last 5 years, including those that are no longer sold.

Explanation: When considering migrating millions of orders, consultants should be aware of potential impacts on system performance (C) and the necessity of including all relevant products in the migration (D). While Salesforce can handle large data volumes, it's crucial to coordinate with Salesforce support (A) to ensure system stability and performance during extensive data migrations. Migrating assets might provide more business value (E), but this depends on the specific business needs and data relevance.
References: Salesforce best practices for large data volume management and migration strategies.


Question # 6
Infiwawe offers Internet and voice services to residential customers. In order to provision the services engineer have to visit the customer location and install the Modem, then provide the modem related data over phone and share the details required to sent to the fulfillment system. Infiwave has identified that having the technician provide the details in phone is error prone. What two feature from Industries Order Management shall infiwave use to support this functionality and correct order capture.
A. Implement a callout orchestration item to execute a request on the fulfillment system for activation
B. Implement a manual orchestration item, assign it to the technician and configure an omni scripts for the technician to fill details
C. Implement a milestone orchestration item to execute request on the fulfillment system for activation
D. Implement push orchestration item, assign it to technician and configure omni scripts for the technician to fill details


B. Implement a manual orchestration item, assign it to the technician and configure an omni scripts for the technician to fill details
D. Implement push orchestration item, assign it to technician and configure omni scripts for the technician to fill details

Explanation:

To support manual tasks efficiently and reduce errors, implementing a manual orchestration item assigned to the technician with an OmniScript for detail entry (B), and employing a push orchestration item also configured with an OmniScript (D), are effective. These approaches provide structured interfaces for technicians to input required information directly, enhancing accuracy and integration with fulfillment systems.References:Salesforce Industries Order Management documentation on orchestration items and OmniScripts.


Question # 7
Universal Connect (UC) offers a router to its customer which is included as part of the business internet offer. However, the router has no commercial significance to the selling process. UC is currently using industries Order Management (OM). How should a consultant model with respect to the business internet offer?
A. Model the router technical product and decompose it from the business internet offer.
B. Model the router as separate standalone offer and add the router once the business internet offer is added via an auto add rule
C. Model the router as an attribute of the business internet offer with a default value of ‘included’
D. Model the router as a default child product of business internet offer but hide it from the quote document before sending it to the customer for review


A. Model the router technical product and decompose it from the business internet offer.

Explanation:

If the router included in the business internet offer has no commercial significance, it should be modeled as a technical product and decomposed from the business internet offer. This approach keeps the commercial offer clean and focused on significant elements while ensuring the necessary technical components are included in the order for fulfillment purposes.

References:Salesforce Industries Order Management (OM) documentation on product modeling and decomposition.



Question # 8
Acme technology is Tier 1 Provider selling fixed line internet and TV services. In order to send Set top boxes (STB) and modem they are requiring a single call to the shipping fulfillment system, which combination can be sent to the customer. They also want to ensure optimal performance and avoid unnecessary use of storage of inventory in customer base.
A. Decompose Modem & STB into one CFS using M:1 decomposition pattern configure scope field on CFS technical product definition to Account
B. Decompose the Modem & STB to distinct CFS technical product using 1:1 decomposition relationship. Configure the scope filed on the modem and STB products to downstream Order Item.
C. Decompose the Modem & STB to distinct CFS technical product using 1:1 decomposition relationship. Configure the scope field on CFS technical product definition to downstream Order Item.
D. Decompose the Modem & STB to one CFS technical product using M:1 decomposition relationship. Configure the scope filed on the modem and STB products to Account


A. Decompose Modem & STB into one CFS using M:1 decomposition pattern configure scope field on CFS technical product definition to Account

Explanation: To send Set-Top Boxes (STBs) and modems with a single call and manage inventory efficiently, decomposing both to one CFS using an M:1 decomposition pattern and setting the scope to Account (A) is optimal. This allows for combined fulfillment while maintaining inventory accuracy.
References:Salesforce Industries documentation on decomposition patterns and fulfillment strategies.


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