Question # 1 Universal containers (UC) provides internet service and recently purchased Industries order Management (OM) licenses for their B2B use cases. They have the following requirements: A. Split the order into multiple order and group order items based on the service locationB. Create a decomposition for each service so that it has its own Fulfillment Request and create a Callout task for each of themC. Use the CPQ multisite feature and group the service locations and create orders for each groupD. After splitting the order create one fulfillment request for each location by creating Orchestration scenarios for each other items
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A. Split the order into multiple order and group order items based on the service locationB. Create a decomposition for each service so that it has its own Fulfillment Request and create a Callout task for each of themD. After splitting the order create one fulfillment request for each location by creating Orchestration scenarios for each other items
Answer Description Explanation:
Question # 2 Infiwawe offers Internet and voice services to residential customers. In order to provision the services engineer have to visit the customer location and install the Modem, then provide the modem related data over phone and share the details required to sent to the fulfillment system. Infiwave has identified that having the technician provide the details in phone is error prone.
What two feature from Industries Order Management shall infiwave use to support this functionality and correct order capture. A. Implement a callout orchestration item to execute a request on the fulfillment system for activationB. Implement a manual orchestration item, assign it to the technician and configure an omni scripts for the technician to fill detailsC. Implement a milestone orchestration item to execute request on the fulfillment system for activationD. Implement push orchestration item, assign it to technician and configure omni scripts for the technician to fill details
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B. Implement a manual orchestration item, assign it to the technician and configure an omni scripts for the technician to fill detailsD. Implement push orchestration item, assign it to technician and configure omni scripts for the technician to fill details
Answer Description Explanation:
Question # 3 UC rolling out products to the market in multiple go live iterations. Top offer sold is mobile followed by TV, during discovery phase it was identified that regardless of the top offer sold. Same activity of sending out a notification email to the account.
Which two ways consultant model the orchestration to make it reusable, have the least amount of time to go live and require minimal maintenance over time? A. Create a product class and assign it to all top level offers, create orchestration plan with a scenario on a productB. Use product class to decompose each top offer to a CFS specific for the notification email orchestration plan with a scenario on the CFSC. Create a decomposition relationship for each product offer to a CFS specific for the notification email orchestration plan with a scenario on the CFSD. Create an orchestration plan and define a scenario for each top product offer
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A. Create a product class and assign it to all top level offers, create orchestration plan with a scenario on a productB. Use product class to decompose each top offer to a CFS specific for the notification email orchestration plan with a scenario on the CFS
Answer Description Explanation:
Question # 4 During the discovery phase a consultant learns that provisioning the internet service requires multiple steps of integration. The first step returns as identifier that is required for the second steps, but is meaningless in ensuring steps afterwards. How should the consultant implement this requirement in Order Management with the least amount of configurations? A. Model a non- assetizable attribute on the technical product to hold the identifiers configure both orchestration items for provisioning on the same swimlaneB. Create a Callout that uses a customer adaptor. This adaptor is implemented in Apex and can make both callouts and keep the identifier in memory in between calloutsC. Implement the integration using an integration procedure, which can make both callouts, and pass identifier as a variable from one step to anotherD. Implement the multiple call logic in Enterprise service Bus and have a single callout to the ESB in orchestration
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C. Implement the integration using an integration procedure, which can make both callouts, and pass identifier as a variable from one step to another
Answer Description Explanation: In a scenario where multiple integration steps are involved with a transient identifier necessary only for the initial steps, implementing the integration using an integration procedure (C) is the most streamlined approach. This allows for the seamless passing of the identifier from one step to the next with minimal configuration, ensuring efficiency and reducing the complexity of the orchestration.
Question # 5 UC uses communication cloud but their legacy system has a large products module on a
per stock keeping Unit ( SKU) basis. UC wants to rationalize their product catalog
What are the three options should consultant configure to meet this requirement A. FieldsB. Calculation MatrixC. Price listsD. AttributeE. Pricing plan
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A. FieldsD. AttributeE. Pricing plan
Answer Description Explanation: To rationalize a large product catalog from a SKU-based system, consultants
should consider configuring Fields (A) to capture essential product information, Attributes
(D) to define product characteristics, and Pricing Plans (E) to manage pricing strategies.
These configurations support the creation of a more streamlined and manageable product
catalog within Salesforce Communication Cloud by allowing for the consolidation of similar
products and the flexible definition of product offerings.
Question # 6 UC is communications service provider using communication cloud. UC have one callout to
the activation system per mobile services and then one calls out to the billing system per item decomposed. How should consultant configure the orchestration to meet the requirement A. Create an orchestration plan definition with two orchestration item definition with an orchestration dependency between activation orchestration item to order item and the scope of the billing orchestration item to globalB. Create an orchestration plan definition with two orchestration item definition with an orchestration dependency between activation orchestration item to main order item and the scope of the billing orchestration item to orderC. Create two orchestration plan definition with single orchestration item definition, each orchestration dependency on orchestration item. Set the scope of activation orchestration plan to order and scope of the billing orchestration item to order line itemD. Create two orchestration plan definition with single orchestration item definition, each orchestration item Set the scope of activation orchestration plan to order and scope of the billing orchestration item to global.
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A. Create an orchestration plan definition with two orchestration item definition with an orchestration dependency between activation orchestration item to order item and the scope of the billing orchestration item to global
Answer Description Explanation: To meet the requirement of one callout to the activation system per mobile
service followed by a callout to the billing system per item, configuring an orchestration plan with two orchestration items and an orchestration dependency (A) is recommended. This setup ensures that the activation process is completed before billing information is processed, maintaining the correct order of operations.
Question # 7 ABC telecom is using the communication cloud for the B2C business, The B2B business now wants a new quoting solution for their complete B2B products. B2B customers are large enterprises with hundreds of sites, B2B sales representative wants to configure different products based on sites requirements, group sites together, apply discount as per negotiated price and generate a multi-site proposal document. What Solution should a consultant recommend to meet the requirement above? A. Use Communication Cloud CPQ to create a quote associated with multiple service Accounts Import a list of Sites to represent service Account and configure offers.B. Leverage the communication cloud (CPQ) master quote and group quote capability to associate service accounts to group quotes. Each location can be associated with Quote Line ItemC. Use Communication Cloud CPQ multisite Quote Capture to upload a site list and configure offers for the sitesD. Use Enterprise Sales Management Quote Negotiation Process to capture Multi-site quote by uploading the site list and configuring the offers for the sites.
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B. Leverage the communication cloud (CPQ) master quote and group quote capability to associate service accounts to group quotes. Each location can be associated with Quote Line Item
Answer Description Explanation:
Question # 8 ABC cloud is using communication cloud’s order Management for the provision and activations of service. As part of the integration with ERP, the ERP order identifiers are required to be saved in the synchronous response in the SFI order record for the reference and troubleshooting purpose. A consultant has started their design using existing velocity process libraries. What solution should consultant propose to save ERP order identifiers back to salesforce Order record. A. Configure integration procedure in conjunction with Auto Task to perform CREATE order in ERP and process response to save return from ERP order identifiers using Load DataRaptor.B. Enhance OOTB integration adaptor to process CREATE response from ERP and save returned ERP order identifier to SFI order recordC. Configure GET ERP order callout task straight after the callout task that create an order in ERP. Enhance out of the box integration adaptor to process GET response from ERP and save returned ERP order identifier to SFI order recordD. Configure response data raptor bundle to process create response from ERP and save returned ERP order identifier to SFI order record
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D. Configure response data raptor bundle to process create response from ERP and save returned ERP order identifier to SFI order record
Answer Description Explanation: To save ERP order identifiers back to the Salesforce Order record, configuring a Response DataRaptor bundle to process the create response from the ERP and save the returned ERP order identifier to the Salesforce Industries Order (SFI order) record is a streamlined approach. This leverages Salesforce Industries' out-of-the-box capabilities for data transformation and integration, facilitating efficient and reliable data capture from external systems.
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